Zoom Drain
Zoom Drain is a US-based franchise network specializing exclusively in drain and sewer services for residential and commercial customers. Founded in 2005 and headquartered in Pennsylvania, it operates across multiple states via independently owned locations delivering flat-rate drain cleaning, hydro jetting, inspection, and trenchless repair.
- Company typePrivate
- Founded2005
- HeadquartersPittsburgh, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Zoom Drain does
Zoom Drain is a US-based franchise network specializing exclusively in drain and sewer services for residential and commercial customers. Founded in 2005 and headquartered in Plymouth Meeting, Pennsylvania, the company operates through independently owned franchise locations serving the Mid-Atlantic, Midwest, Northeast, West, Southeast, South, Southwest, and Pacific Northwest regions. It explicitly differentiates from general plumbing by focusing only on drains and sewers, supported by advanced equipment including video camera inspection systems, high-pressure hydro jetting rigs, and trenchless pipe repair technology deployed via fully equipped service trucks. The company has over 20 years of operating history and is led by CEO Jim Criniti and President Ellen Rohr.
The product portfolio centers on drain cleaning, hydro jetting, video inspection, drain and sewer repairs, sewer cleaning and replacement, trenchless solutions, exterior drain services, pump repair and replacement, and septic services. Add-on offerings include a proprietary bio-based drain care product (Zoom Drain Bio) and recurring commercial maintenance programs covering scheduled video inspections, jetting, and grease trap servicing. Zoom Drain serves five primary customer segments: residential homeowners, commercial kitchens and food service facilities, property and facility managers, realtors and home inspectors, and mechanical contractors via a non-competing plumber referral program.
Revenue is generated primarily through flat-rate professional services pricing, where customers pay a fixed price per job type regardless of time required, with 24/7 emergency availability at consistent day/night/weekend pricing. Go-to-market is a franchise-led direct-service model, supplemented by online booking, a centralized phone line (1-866-CALL-ZOOM), content marketing via an educational blog, customer reviews, and the plumber referral channel. The company received an undisclosed investment from MPK Equity Partners in 2021 and has continued expanding its franchise footprint, with multiple new locations opened in 2023 and a notable cluster of openings across California, Alabama, Texas, Arizona, and Oregon in 2025.
Zoom Drain firmographics
Firmographics- Name
- Zoom Drain
- Legal name
- Zoom Drain
- Website
- https://zoomdrain.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Zoom Drain is a US-based franchise network specializing exclusively in drain and sewer services for residential and commercial customers. Founded in 2005 and headquartered in Pennsylvania, it operates across multiple states via independently owned locations delivering flat-rate drain cleaning, hydro jetting, inspection, and trenchless repair.
- Ownership category
- akta.pro rank
Zoom Drain industry classification
Industry- Product category
- Drain and Sewer Services
- NAICS
- Water and Sewer Line and Related Structures Construction (23711)
- SIC
- Water, Sewer, Pipeline, Comm & Power Line Construction (1623)
- akta.pro primary industry
- Drain Cleaning (Residential) (HSAOABAA)
- akta.pro secondary industries
- Drain Cleaning (Commercial/Industrial) (HSAOABAB), Hydro Jetting Services (HSAOABAD), Drain & Sewer Video Camera Inspection (HSAOABAE), Emergency Drain Clog Removal & Hydro-Jetting (HSAOAMAB), Storm Drain & Yard Drain Cleaning & Repair (HSAOABAL), Drain & Sewer Pipe Descaling (HSAOABAJ)
Keywords
Where Zoom Drain is headquartered
LocationHeadquarters
- HQ city
- Pittsburgh
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Zoom Drain business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Drain and Sewer Services: One-time service revenue from drain cleaning, sewer cleaning, hydro jetting, video inspections, repairs, and maintenance services. Flat-rate pricing model where customers pay a fixed price per job regardless of time required.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Flat-rate service pricing - single price per job type |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Zoom Drain product offering
Product offeringCore offering
Zoom Drain is a specialized drain and sewer service company that delivers drain cleaning, hydro jetting, sewer cleaning, video camera inspection, trenchless pipe repair, grease trap services, pump repair, and septic services to residential homeowners and commercial customers. Services are delivered through independently owned and operated franchise locations using advanced equipment such as video inspection cameras and high-pressure water jetters, with flat-rate transparent pricing and 24/7 emergency availability.
Product overview
Zoom Drain operates as a specialized drain and sewer service company with a unified platform of services focused exclusively on residential and commercial drain/sewer solutions. The core product portfolio centers on drain cleaning, hydro jetting, video inspection, repairs, and maintenance services. The offering architecture combines core services (drain cleaning, hydro jetting, sewer repair/replacement, inspections, pumping, and trenchless solutions) with add-on maintenance programs and proprietary drain care products. The company uses advanced equipment including video camera inspection systems and high-pressure water jetters as diagnostic and service delivery tools. Services are delivered through a franchise model with independently owned locations across the United States.
Differentiator
Problem solved
Functional benefit
Brands
- Zoom Drain Bio: A bio-based drain cleaner product using bacteria to consume organic material in pipes, offered as a maintenance solution for customers.
Products and services
- Drain Cleaning Services Professional drain cleaning services for residential and commercial customers including emergency drain cleaning, basement drain cleaning, and pipe descaling to clear clogs and restore optimal flow.
- Hydro Jetting High-pressure water jetting service that blasts away grease, debris, and buildup from pipe walls to completely clean the entire pipe diameter.
- Drain and Sewer Inspection Video camera inspection service that identifies the exact location of clogs, root intrusion, pipe damage, and other issues inside drain and sewer lines for accurate diagnosis.
- Drain Repairs Repair services for damaged or broken drain lines to keep plumbing systems in top condition.
- Sewer Cleaning Professional sewer line cleaning services to maintain smooth, efficient function and prevent backups.
- Sewer Repair and Replacement Comprehensive sewer repair and replacement services including emergency sewer repair, root intrusion repair, and sewer backup repair.
- Trenchless Drain and Sewer Trenchless pipe repair and replacement methods that minimize digging and disruption to property.
- Exterior Drain Services Outdoor drain services including driveway drain cleaning and landscape drain services for proper water management.
- Pump Repair and Replacement Sump pump and ejector pump repair and replacement services to ensure smooth operation of wastewater systems.
- Septic Services Septic tank cleaning and pumping services for properties with septic systems.
- Commercial Grease Trap Services Commercial kitchen grease trap cleaning, pumping, and maintenance services to ensure compliance and prevent kitchen shutdowns.
- Drain Care Products (Zoom Drain Bio) A proprietary bio drain cleaner using bacteria to consume organic material in pipes, available in liquid and powder forms for ongoing drain maintenance.
Quantifiable outcome
- Clean drains and sewer lines restored to full flow
- +1 more outcomes
Companies that use Zoom Drain
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
Zoom Drain technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Zoom Drain partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights5 records
Zoom Drain competitors and assessment
Company assessmentEmerging players
- HomeServe USA: Home repair service plan provider that partners with local contractors (including drain specialists) to deliver emergency repair services to utility customers. Adjacent go-to-market model with shared end customers and recurring service revenue.
Direct peers
- Roto-Rooter: The largest U.S. drain cleaning and sewer service franchise, offering residential and commercial drain cleaning, hydro jetting, sewer line repair, and plumbing services. Most directly comparable national franchise brand to Zoom Drain in scope, customer mix, and 24/7 emergency service model.
- The Clog Doctor: Regional drain cleaning specialist offering residential and commercial drain clearing, hydro jetting, and sewer line services. Niche drain-only focus comparable to Zoom Drain's specialization strategy, though smaller in scale.
- Benjamin Franklin Plumbing: National plumbing franchise under Authority Brands offering drain cleaning, sewer line work, and emergency plumbing. Comparable franchise model with overlapping drain/sewer service offerings and similar flat-rate, on-time, transparent pricing positioning.
- Mr. Rooter Plumbing: Neighborly-owned plumbing and drain service franchise serving residential and commercial customers with drain cleaning, sewer line repair, and hydro jetting. Directly comparable franchise model with overlapping service line and customer segments.
Broad incumbents
- ServiceMaster Restore: National facilities services franchise covering disaster restoration, cleaning, and specialty services. Overlaps with Zoom Drain's commercial facility manager customer base and franchise distribution model, though serving a broader services portfolio.
- ARS / Rescue Rooter: Large multi-brand residential services provider offering plumbing, drain cleaning, sewer, HVAC, and electrical across the U.S. Comparable in drain/sewer services but operates a much broader portfolio beyond Zoom Drain's niche specialization.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Zoom Drain social profiles
Digital presenceZoom Drain compliance and trust
Trust signalCompliance2 records
Zoom Drain financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zoom Drain leadership team
Management profileNumber of profiles
Profiles2 records
Zoom Drain funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zoom Drain M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zoom Drain
What does Zoom Drain do?
Zoom Drain is a specialized drain and sewer service company that delivers drain cleaning, hydro jetting, sewer cleaning, video camera inspection, trenchless pipe repair, grease trap services, pump repair, and septic services to residential homeowners and commercial customers. Services are delivered through independently owned and operated franchise locations using advanced equipment such as video inspection cameras and high-pressure water jetters, with flat-rate transparent pricing and 24/7 emergency availability.
Is Zoom Drain a public or private company?
Zoom Drain is a private company. It is classified as venture growth investor backed and is currently operating.
When was Zoom Drain founded?
Zoom Drain was founded in 2005. It employs 101 to 250 people.
Where is Zoom Drain based?
Zoom Drain is headquartered in Pittsburgh, United States, in the North America region.
How does Zoom Drain make money?
One revenue line is on record: drain and Sewer Services.
Who are Zoom Drain's main competitors?
HomeServe USA is listed as an emerging player. Direct peers are Roto-Rooter, The Clog Doctor, Benjamin Franklin Plumbing and Mr. Rooter Plumbing. Broad incumbents are ServiceMaster Restore and ARS / Rescue Rooter.
Does Zoom Drain have an API?
No public API is recorded for Zoom Drain.
What industry is Zoom Drain in?
Zoom Drain's product category is Drain and Sewer Services. Its primary akta.pro industry code is HSAOABAA, Drain Cleaning (Residential), with a secondary code of HSAOABAB, Drain Cleaning (Commercial/Industrial). Its NAICS code is 23711 and its SIC code is 1623.