Teneo.ai

What Teneo.ai does

Teneo.ai AB (Nasdaq First North Growth Market: sto:TENEO) is a Swedish-listed enterprise software company that builds and sells an agentic AI platform for contact center automation. The company was founded in the early 2000s as Artificial Solutions, rebranded to Teneo.ai in August 2024, and is headquartered in Danderyd, Sweden with 51-100 employees.

The core product is the Teneo platform, which combines a proprietary deterministic linguistic layer called TLML (Teneo Linguistic Modeling Language) with multi-vendor LLM orchestration. TLML validates every response before it reaches a customer, enabling the company to claim 99% intent and entity accuracy, 100% output control, and elimination of hallucinations — capabilities the company positions as differentiating it from LLM wrappers. The platform supports voice, chat, and digital channels across 86+ languages from a single instance, integrates natively with Genesys Cloud and Amazon Connect via prebuilt connectors, and exposes MCP- and A2A-protocol-compliant interfaces. Modular add-ons include Teneo Conversational IVR, Teneo Voice AI, Teneo Agentic AI, Teneo LLM Orchestrator, Teneo Knowledge AI (RAG), Teneo Accuracy Booster, Teneo Copilot, Teneo Generative AI, and Teneo Agentless Contact Center. The company holds 9 granted US patents (2012-2021) with 1,717 forward citations and an independently assessed patent portfolio valuation of $169-211M.

Commercial operationally, Teneo targets enterprise contact centers handling 500,000+ monthly interactions via a direct enterprise field-sales motion plus an ecosystem of technology partners (Microsoft, Google Cloud, AWS, Genesys) and implementation partners (TechMahindra, CSGi, CGI, Neudesic, Valcon, EY, Accenture, Cognizant). Revenue is generated through SaaS subscriptions and usage-based per-call pricing ($0.40 per automated call vs. $5.60 for live agents, per company data) supplemented by professional services. Named customers include Telefónica Germany, Swisscom, Medtronic, HelloFresh, Circle K, A1 Bulgaria, Škoda, CSG International, and a "Magnificent 7 tech leader." Q1 2026 reported net sales of 11.3 MSEK and SaaS ARR of 27.5 MSEK, both down sharply year-over-year after the loss of a significant customer via a contractual dispute with a US reselling partner. In January 2026 the board initiated a strategic review led by JP Morgan and Redeye exploring alternatives including potential sale of the company.

Name

Teneo.ai

Legal name

Teneo AI AB

Website

https://teneo.ai

Company type

Public

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Teneo.ai is a Sweden-listed (Nasdaq First North) enterprise AI platform vendor that combines its proprietary TLML layer with LLM orchestration to deliver agentic AI agents for contact center automation serving large telecom, healthcare, retail, and utility enterprises.

Ownership category

akta.pro rank

Product category

Conversational AI / Contact Center Automation

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

Keywords

• Contact center automation
• Conversational AI platform
• Voice AI software
• Agentic AI solutions
• LLM orchestration

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription: Subscription-based SaaS model for access to Teneo platform including AI agents, Conversational IVR, Voice AI, and LLM orchestration capabilities. Pricing based on call volume, agent count, and usage.
2. Per-Call/P usage-based pricing: Cost per automated call model where Teneo-automated calls cost as little as $0.40 per interaction vs $5.60 for live agent handling. Provides measurable cost savings.
3. Professional Services: Implementation and consulting services delivered through partner network including TechMahindra, CSGi, CGI, and others.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Teneo.ai builds an enterprise agentic AI platform for contact center automation, combining conversational AI with generative AI through proprietary TLML (Teneo Linguistic Modeling Language). The platform powers autonomous AI agents that resolve customer interactions across voice, chat, apps, and email, and integrates with any CCaaS (e.g., Genesys Cloud, Amazon Connect), CRM, or backend system. It orchestrates multiple LLMs dynamically, eliminating hallucinations and delivering 99% intent accuracy for large enterprise contact centers.

Product overview

Teneo.ai is an enterprise agentic AI platform for contact center automation, built as a unified platform with modular add-on solutions. The core Teneo Platform provides foundational AI orchestration, 99% NLU accuracy via proprietary TLML technology, and LLM-independent architecture. Key modules include: Teneo Conversational IVR for natural voice interactions; Teneo Agentic AI for autonomous multi-step agents; Teneo Voice AI for enterprise-scale phone automation; Teneo LLM Orchestrator for dynamic multi-model AI routing; Teneo Accuracy Booster for enhancing existing systems; Teneo Agentless Contact Center for fully automated support operations; Teneo Copilot for AI-assisted development; Teneo Generative AI for workplace automation; and Teneo Knowledge AI for RAG-based semantic search. The platform integrates natively with Genesys Cloud and Amazon Connect, orchestrates multiple LLM providers (Azure OpenAI, ChatGPT, Gemini, Claude, Llama, Bedrock, Grok, Mistral, DeepSeek), and supports 86+ languages from a single instance.

Differentiator

Problem solved

Functional benefit

Products and services

• Teneo Platform Core enterprise agentic AI platform for contact center automation, combining conversational AI with generative AI capabilities. Provides 99% accuracy through proprietary TLML technology, LLM orchestration, and real-time testing. Powers 17,000+ AI agents in production across global enterprises.
• Teneo Agentic AI Enterprise agentic AI platform enabling creation of autonomous AI agents that reason, act, and resolve issues with 99% accuracy. Features native low-code AI Agent Builder, context-driven personalization, and multi-agent collaboration capabilities.
• Teneo Conversational IVR Natural language IVR solution replacing legacy keypad menus with conversational voice AI. Reduces misrouting by 90%, improves first call resolution by 75%, and achieves up to 90% call containment. Integrates with existing CCaaS platforms.
• Teneo Voice AI Voice AI solution for natural, digital voice agent interactions. Enables omnichannel voice automation with 80+ integrations to existing CCaaS platforms. Supports 86+ languages with real-time intent recognition at 99% accuracy.
• Teneo LLM Orchestrator LLM orchestration layer enabling dynamic switching between AI models (Azure OpenAI, ChatGPT, Gemini, Claude, Llama, Bedrock, Grok, Mistral, DeepSeek) to balance performance, compliance, and cost. Achieves 98% LLM cost reduction.
• Teneo Accuracy Booster Enhancement module that adds +30% immediate accuracy increase to existing conversational AI or IVR installations. Uses TLML technology and built-in real-time testing to improve NLU accuracy, increase CSAT by +40%, and enhance first call resolution.
• Teneo Contact Center Automation Comprehensive automation solution achieving 99% contact center automation across voice, chat, and digital channels. Delivers 30% FTE reduction and up to 90% call containment through intelligent routing and Voice AI integration.
• Teneo Agentless Contact Center Fully automated contact center solution resolving up to 100% of basic support and 50% of Level 2 support using AI. Built on Microsoft Azure for scalability. Achieves 85% reduction in staffing costs and 30% increase in first call resolution.
• Teneo Knowledge AI Enterprise-grade semantic search and RAG (Retrieval-Augmented Generation) module. Retrieves data from any system and website, enabling accurate and compliant chat or voice interactions with knowledge bases.
• Teneo Generative AI Generative AI module for customer service automation, handling 80% of common workplace requests. Includes AI-first employee virtual assistant, sales automation, and helpdesk capabilities.
• AI Agents for Utilities Expansion of Teneo 8 platform enabling electricity, gas, and water providers to automate customer interactions across voice and digital channels for outage management, billing disputes, and service orchestration. Combines LLM-driven NLP with deterministic intelligence layer for high-volume utility interactions.
• AI Agents for Major Household Appliances Expansion of Teneo 8 platform that automates warranty, troubleshooting, and service scheduling for appliance brands. Targets a market projected to reach $562.22 billion by 2026.

Quantifiable outcome

• Cost per call reduced from $5.60 to $0.40
• +7 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability10 records

Feature9 records

Partnerships

Eleven partnerships are on record, tiered core, major and minor.

• Microsoft AzurecoreTechnology or IntegrationTeneo.ai's platform leverages Microsoft Azure's global infrastructure for secure, scalable, and reliable service for contact centers. Platform built on Azure enabling handling of thousands of interactions per minute. Strategic partnership for cloud infrastructure.
• TechMahindramajorImplementation/ SI/ Consulting PartnerTechMahindra offers innovative and customer-centric IT services across 90 countries. Their implementation of Teneo for Telefónica Germany led a transformation from contact center chaos to industry-leading standard, handling over 1 million monthly calls.
• CSGimajorImplementation/ SI/ Consulting PartnerCSGi provides business support systems, software, and services to the telecommunication industry. Transformed clients' contact center operations by replacing failing keypad navigation with Teneo, delivering $39M projected ROI.
• CGIminorImplementation/ SI/ Consulting PartnerArticle and webinar collaboration examining the future of Contact Centers, uncovering common mistakes and their hidden business costs, and explaining how to create new opportunities and better outcomes.
• NeudesicminorImplementation/ SI/ Consulting PartnerNeudesic partnership adds Teneo to its portfolio of solutions to help organizations maximize their investments in Artificial Intelligence. Latest relationship within Microsoft's partner ecosystem.
• ValconminorImplementation/ SI/ Consulting PartnerTechnology consulting firm operating across the European tech-sector. Working with Valcon's Women In Tech network on an all-female AI internal project.
• Genesys CloudcoreTechnology or IntegrationPrebuilt CCaaS connector for Genesys Cloud. Teneo sits on top of Genesys Cloud to automate interactions with 99% accuracy, full control, and seamless integration.
• Amazon Web Services (AWS)coreTechnology or IntegrationPrebuilt integration for Amazon Connect platform. Teneo enhances Amazon Connect deployments with improved accuracy, control, and integration capabilities.
• AccentureminorImplementation/ SI/ Consulting PartnerPartner network member providing enterprise implementation services for Teneo solutions.
• CognizantminorImplementation/ SI/ Consulting PartnerPartner network member providing enterprise implementation services for Teneo solutions.
• EYminorImplementation/ SI/ Consulting PartnerPartner network member providing consulting services for Teneo implementations.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Kore.ai: Enterprise conversational AI and agentic AI platform focused on customer experience automation, contact center AI, and agent assistants. Directly comparable product portfolio, target customers (large enterprises with high-volume contact centers), and business model to Teneo.
• Yellow.ai: Enterprise-grade conversational AI platform for customer support automation across voice, chat, and digital channels. Competes head-to-head with Teneo in agentic AI for contact centers and serves similar verticals including telecom, banking, and retail.
• Cognigy: Enterprise conversational and agentic AI platform for customer service automation, with deep CCaaS integrations and multilingual support. Directly comparable in target market (large enterprise contact centers), deployment model, and AI agent capabilities.

Broad incumbents

• Genesys: Largest pure-play CCaaS incumbent with native AI capabilities and an extensive partner ecosystem. Both a competitor (bundled AI) and a partner (Genesys Cloud connector) of Teneo, serving the same enterprise contact center buyers at greater scale.
• NICE Ltd. Enterprise software provider for customer engagement, compliance, and contact center operations, with growing AI agent capabilities (NICE Enlighten). Competes broadly with Teneo in CX automation and serves overlapping enterprise customers.
• Verint Systems: Customer engagement and contact center analytics vendor expanding into AI-powered automation and virtual agents. Operates broadly in the same enterprise CX automation category as Teneo with overlapping buyer personas.
• Five9: Cloud CCaaS provider with GenAI-powered virtual agents and workflow automation. Competes with Teneo in enterprise voice and digital CX automation, with broader CCaaS portfolio but less depth in agentic AI orchestration.

Emerging players

• SoundHound AI: Voice AI platform with enterprise customer service focus, offering conversational IVR and voice agents. Comparable to Teneo's voice AI capability with similar target use cases in large enterprise call centers.
• PolyAI: Enterprise voice AI provider for customer service automation in contact centers. Comparable product offering (voice-first conversational AI), target customer profile (large enterprise CX teams), and focus on reducing call handling costs.
• Sierra AI: Enterprise AI agent platform focused on customer experience use cases, founded by prominent AI researchers. Competes in the agentic AI for enterprise CX category with comparable deployment model and enterprise sales motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/teneo_ai
• Facebookfacebook.com/teneoai
• LinkedInlinkedin.com/company/teneo-ai

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teneo.ai