What MTM Transit does

MTM Transit is a privately held subsidiary of Medical Transportation Management, Inc. (MTM), a woman-owned company founded in 1995 and headquartered in Lake St. Louis, Missouri. The company provides managed transit operations and mobility management services to government transit agencies across 17 states plus the District of Columbia, operating 42 divisions and a fleet of 1,500+ passenger transit vehicles that collectively log 25.5 million annual miles and deliver 2.9 million annual trips. Its core service offerings include ADA paratransit operations, fixed-route and shuttle services, microtransit (via its Pickup brand in Austin), ADA paratransit brokerage, quality assurance oversight for multi-vendor networks, ADA eligibility assessments, and travel training programs that transition riders from paratransit to fixed-route transit.

The company's core technology asset is Mobility Direct, a proprietary cloud-hosted SaaS platform purpose-built for ADA paratransit eligibility certification. Mobility Direct automates the eligibility workflow from application intake through functional assessments, eligibility determinations, appeals, and reporting, with features including bulk file upload, a customizable letter editor, automated termination date population, auto-close of stale cases, applicant notifications, and a self-service applicant portal. The platform is HIPAA-compliant, integrates with paratransit scheduling software, and is offered either as standalone agency-controlled software or as a full-service managed solution. MTM Transit has also deployed third-party AI dash cams (Motive) across its fleet, achieving an 86% decrease in safety events.

MTM Transit operates a B2B enterprise field sales model, winning business through competitive government RFP and procurement processes. Revenue is generated primarily through multi-year managed services contracts (typically 3-5 year base terms plus 1-2 year option years), supplemented by subscription/SaaS revenue from Mobility Direct and professional services revenue from ADA eligibility assessments and travel training. Notable clients include Capital Metro (Austin), Denver RTD, Salem Area Mass Transit District (SAMTD), WMATA, San Diego MTS, Hawai'i MTA, RTC Washoe County, and Allegan County Transportation. The company was founded as a woman-owned business and holds WBE certification in California.

Name

MTM Transit

Legal name

Medical Transportation Management, Inc.

Website

https://mtmtransit.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

MTM Transit is a privately held government transit services provider operating ADA paratransit, fixed route, microtransit, and mobility management across 17 states plus D.C., anchored by its proprietary Mobility Direct ADA eligibility certification SaaS platform.

Ownership category

akta.pro rank

Product category

Paratransit and Transit Management Services

NAICS

Special Needs Transportation (485991), Bus and Other Motor Vehicle Transit Systems (485113), Transit and Ground Passenger Transportation (485), Other Urban Transit Systems (485119)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Transportation Services (4700)

akta.pro primary industry

Accessible Shuttle & On-Demand Paratransit (Microtransit for Riders with Disabilities) (TLAFAKAK)

akta.pro secondary industries

On-Demand Microtransit (App-Based, Corner-to-Corner) (TLAFAJAA), On-Demand Shared Shuttle / Vanpool (Dynamic Routing, Door-to-Door) (TLAFAJAB), ADA/Accessible Paratransit (Complementary to Fixed-Route Transit) (THAIAHAA), Managed Transportation Programs (Health Plans/MCOs/TPAs) (TLAFAKAF), Municipal/Transit-Agency Microtransit (First/Last-Mile Feeders) (TLAFAJAH)

Keywords

• Paratransit operations
• ADA eligibility assessments
• Mobility management services
• Transit quality assurance
• Microtransit shuttle services

Headquarters

HQ city

St Louis

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Transit Operations Contracts: MTM Transit generates revenue by operating transit services for government transit agencies under multi-year contracts. Services include paratransit, fixed route, microtransit, and shuttle operations. Contracts typically include base terms of 3-5 years plus option years.
2. ADA Eligibility Assessment Services: Provides in-person physical and functional assessments to determine ADA paratransit eligibility for transit agency clients. Conducts over 100,000 assessments annually across 15+ programs nationwide.
3. Mobility Direct SaaS Platform: Subscription-based software-as-a-service model for ADA eligibility certification. Agencies can use standalone software or outsourced contractor services operated by MTM Transit.
4. Travel Training Services: Hands-on instruction and real-world scenarios training individuals to use fixed-route transit systems. Conducts 1,900+ travel training sessions annually.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels11 records

Core offering

MTM Transit operates paratransit, fixed route, microtransit, and shuttle transportation services for government transit agencies under multi-year contracts. The company provides end-to-end mobility management solutions including ADA paratransit eligibility assessments, travel training, and transit quality assurance, all supported by its proprietary Mobility Direct SaaS platform. It serves as a one-stop shop for transit agencies that need to deliver ADA-compliant, cost-efficient mobility services.

Product overview

MTM Transit's product and service portfolio is anchored by Mobility Direct, a proprietary SaaS platform for ADA paratransit eligibility certification. Supporting the technology platform is a suite of operational transit services including paratransit, fixed-route, and shuttle operations; mobility management and ADA eligibility assessments; travel training; quality assurance; ADA paratransit brokerage; and non-emergency medical transportation. The company also operates Pickup, an app-based microtransit service. Together, these offerings provide transit agencies with an integrated, end-to-end mobility management solution spanning technology, operations, and compliance.

Differentiator

Problem solved

Functional benefit

Brands

• Mobility Direct: Web-based ADA paratransit eligibility certification technology platform for transit agencies.
• Pickup
• FlexRIDE

Products and services

• Mobility Direct
• Paratransit Operations
• Fixed Route Transit Operations
• Microtransit and Shuttle Services
• Mobility Management and ADA Eligibility Assessments
• Travel Training
• Transit Quality Assurance
• Non-Emergency Medical Transportation (NEMT) Brokerage
• Student and Special Needs Transportation

Quantifiable outcome

• 86% decrease in overall safety events with Motive AI dash cams
• +6 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

18 partnerships are on record, tiered core, key and minor.

• Denver Regional Transportation District (RTD)coreStrategic or Co-development Partner · 1 July 2023Since September 2021, MTM Transit provided ADA assessment and travel training services. Expanded in July 2023 to operate 25% of Access-a-Ride ADA paratransit service. 3-year contract plus two 1-year options. Established new business office and maintenance facility in Denver with 100+ employees.
• Salem Area Mass Transit District (SAMTD)coreStrategic or Co-development Partner · 1 January 2023Since 2015, MTM Transit has partnered with SAMTD for ADA eligibility assessments and call center services. In 2023, expanded to include full transportation operations of Cherriots LIFT (ADA paratransit), Cherriots Regional Service, and Shop and Ride shuttle. 5-year base contract plus two 1-year options, with 70+ dedicated employees providing approximately 218,800 trips annually.
• Capital Metropolitan Transportation Authority (Capital Metro)coreStrategic or Co-development Partner · 1 January 2021Partnership since 2015 for ADA paratransit eligibility certification services including 1,300+ in-person assessments annually. Extended in 2021 for three base years plus two option years. Also operates Pickup microtransit (1M+ rides milestone) and MetroAccess paratransit with 320+ vehicles. Collaborated on meal delivery (1M+ meals), water delivery during winter storm, and mobile hot spot programs.
• San Diego Metropolitan Transit System (MTS)keyStrategic or Co-development PartnerPartnership for conditional paratransit eligibility process including trip-by-trip eligibility determinations. MTM Transit conducts in-person assessments and developed travel training program and fixed route reduced fare eligibility process. Joint webinar hosted to discuss best practices.
• Washington Metropolitan Area Transit Authority (WMATA)keyStrategic or Co-development PartnerMetroAccess travel training program resulting in $1M annual savings for WMATA. Program contains paratransit costs while promoting rider independence and increasing fixed route utilization.
• Regional Transportation Commission of Washoe CountykeyStrategic or Co-development PartnerPartnership for FlexRIDE microtransit service creating efficiencies in low-ridership route areas.
• Hawai'i MTAkeyTechnology or IntegrationImplemented Mobility Direct platform to transform paratransit eligibility from manual spreadsheet management to automated certification process, improving recordkeeping and standardization.
• Central Texas Food BankminorGTM or Marketing PartnerCommunity partner in Austin meal delivery program during COVID-19 pandemic. MTM Transit and Capital Metro delivered 1M+ meals through partnerships with food banks and community organizations.
• H-E-BminorGTM or Marketing PartnerCommunity partner providing food for meal delivery program in Austin during COVID-19 pandemic.
• AVANCE-AustinminorGTM or Marketing PartnerCommunity partner in Austin meal delivery program during COVID-19 pandemic.
• Farmshare AustinminorGTM or Marketing PartnerCommunity partner in Austin meal delivery program during COVID-19 pandemic.
• El Buen SamaritanominorGTM or Marketing PartnerCommunity partner in Austin meal delivery program during COVID-19 pandemic.
• Any Baby CanminorGTM or Marketing PartnerCommunity partner in Austin meal delivery program during COVID-19 pandemic.
• Hope Food Pantry AustinminorGTM or Marketing PartnerCommunity partner in Austin meal delivery program during COVID-19 pandemic.
• Good AppleminorGTM or Marketing PartnerCommunity partner in Austin meal delivery program during COVID-19 pandemic.
• Welcome Table AustinminorGTM or Marketing PartnerCommunity partner in Austin meal delivery program during COVID-19 pandemic.
• CommUnityCareminorGTM or Marketing PartnerCommunity partner in Austin meal delivery program during COVID-19 pandemic.
• Motive (formerly KeepTruckin)keyTechnology or IntegrationImplemented Motive's dual-facing AI dash cams and fleet management platform across 1,500+ vehicles. Achieved 86% decrease in safety events and 96% reduction in cell phone usage. Deployed in Denver with broader adoption across Oregon, New York, and Florida.

Scale indicators17 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Transdev: Transdev is one of the largest private-sector operators of paratransit, fixed-route, and microtransit services for U.S. transit agencies. It competes head-to-head with MTM Transit in the same RFP-driven procurement environment for ADA paratransit and mobility management contracts.
• MV Transportation: MV Transportation is a major U.S. contractor of paratransit, fixed-route, and shuttle services to transit agencies nationwide. It is one of MTM Transit's most direct competitors for ADA paratransit operations contracts with similar service lines and customer base.
• First Transit (FirstGroup): First Transit, part of FirstGroup, operates paratransit, fixed-route, and transit management services for U.S. and Canadian transit agencies. It is a direct peer in transit operations contracting with comparable service portfolio to MTM Transit.
• National Express Transit: National Express Transit operates paratransit, fixed-route, and shuttle services across the U.S. through brands such as National Express Transit and WeDriveU. It directly competes with MTM Transit for government transit agency contracts at similar scale.
• Ride Right LLC: Ride Right provides paratransit, NEMT, and shuttle operations to transit agencies and healthcare organizations across multiple U.S. states. It is a comparable mid-sized contractor competing in the same RFP environment as MTM Transit for ADA paratransit work.

Broad incumbents

• Modivcare (formerly LogistiCare): Modivcare is a large public company coordinating non-emergency medical transportation and paratransit services for Medicaid and transit agency clients. It is comparable to MTM Transit's parent MTM Health in NEMT brokerage and overlaps with MTM Transit on ADA paratransit eligibility and trip management.
• Uber Health: Uber Health is the healthcare and transit-focused arm of Uber providing NEMT and paratransit-eligible rides via the Uber platform. It is a broad incumbent competing for paratransit RFPs against traditional operators like MTM Transit and pressuring the economics of the space.

Emerging players

• HopSkipDrive: HopSkipDrive is a technology-enabled student and special needs transportation platform serving schools and transit agencies. It overlaps with MTM Transit's student and special needs transportation line via a different (gig-driver) operating model.
• Zum Services: Zum is a technology-driven student transportation provider expanding into transit and paratransit services. It is comparable to MTM Transit on student/special needs transportation and increasingly on broader transit agency contracts through its fleet tech platform.
• Roundtrip: Roundtrip is a healthcare-focused transportation booking platform used by health plans, hospitals, and transit agencies for NEMT and paratransit trip coordination. It is comparable to MTM Transit's mobility management and brokerage layer as an emerging tech-enabled peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MTMTransit
• Facebookfacebook.com/MTMTransit
• LinkedInlinkedin.com/company/mtm-transit

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MTM Transit