What MedVA LLC does

MEDVA is a healthcare-focused virtual assistant staffing company founded in 2020 by practicing physicians Dr. Steven Kupferman and Dr. Omid Shaye, headquartered in Henderson, Nevada. It supplies HIPAA-trained remote virtual assistants sourced from the Philippines, Latin America, and India to medical, dental, orthodontic, veterinary, surgical, and behavioral health practices across the United States, with a claimed active VA base of 1,800–2,400 supporting over 1,000 practices in 48 states. The core platform combines the proprietary PULSE Client Portal for productivity and task oversight with role-specific service modules including Virtual Medical Receptionist, Administrative Assistant, Scribe, Remote Patient Monitoring, Billing Assistant, and Claims Specialist, plus concierge onboarding and account management.

The company's underlying technology stack centers on two compliance-relevant layers: a Secure Remote Worker package with strict device verification, application controls, and encrypted communication for home-based VAs, and a Secure Facility offering launched in March 2025 that uses biometric authentication, encrypted workstations, physical environment monitoring with AI-powered facial recognition, and 24/7 on-site security to enable offshore VAs to access Epic and other EMRs. MEDVA is the first virtual assistant firm to obtain access-approval from Epic Systems, and VAs are additionally trained on eClinicalWorks, Athenahealth, Cerner, Dentrix, Eaglesoft, Open Dental, and Availity. The business model is a subscription-style recurring staffing engagement priced by role and hours, with no long-term contract requirement and a claimed 60%+ reduction in overhead versus in-house hires; related brands BizVA (general business) and MyOrthoVA (orthodontic specialty) extend the same model into adjacent markets.

Name

MedVA LLC

Legal name

MEDVA

Website

https://medva.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

MEDVA provides HIPAA-trained offshore virtual assistants from the Philippines, Latin America, and India to U.S. medical, dental, veterinary, and surgical practices, operating through a proprietary PULSE client portal and an Epic-approved Secure Facility.

Ownership category

akta.pro rank

Product category

Healthcare Virtual Assistant Staffing Services

NAICS

Health Care and Social Assistance (62)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Health Information Management (EHR) & Medical Office Administration (EDAOAJAF)

akta.pro secondary industries

Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• Healthcare virtual assistants
• Medical administrative staffing
• HIPAA compliant staffing
• Remote medical scribes
• Healthcare revenue cycle

Headquarters

HQ city

Henderson

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Virtual Assistant Staffing Services: MEDVA provides healthcare-trained virtual assistants who serve as remote staff for medical, dental, and veterinary practices. Services include virtual medical receptionists, administrative assistants, scribes, billing assistants, and claims specialists. Pricing is structured by role and hours rather than per-task. The company offers 60% or more overhead cost reduction compared to in-house hires, with no benefits, payroll taxes, or turnover costs.
2. Sister Company - BizVA: MEDVA launched BizVA as a sister company to serve general business virtual assistant needs beyond healthcare.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

MedVA LLC provides HIPAA-trained virtual assistants (VAs) sourced primarily from the Philippines, Latin America, and India to support medical, dental, veterinary, and other healthcare practices across the United States. Services span virtual medical receptionists, administrative assistants, scribes, billing assistants, claims specialists, and remote patient monitoring support, with pricing structured by role and hours delivered on monthly subscriptions. The proprietary PULSE client portal and Epic-approved Secure Facility enable HIPAA-compliant remote operations including secure EMR access.

Product overview

MEDVA is a healthcare-focused virtual assistant staffing platform founded in 2020 by physicians Dr. Steven Kupferman and Dr. Omid Shaye. The core offering is a Medical Virtual Assistant Service that provides HIPAA-trained virtual assistants (currently 1,800+ active VAs) sourced from the Philippines, Latin America, and India to support medical, dental, and veterinary practices. The platform operates through the proprietary PULSE Client Portal for productivity management and security monitoring. MEDVA's offering is structured as a platform-plus-modules architecture: the PULSE portal serves as the central management dashboard, with specialized VA role modules including Virtual Medical Receptionist, Virtual Medical Administrative Assistant, Virtual Medical Scribe, Remote Patient Monitoring Assistant, Virtual Medical Billing Assistant, and Medical Claims Virtual Assistant. Security enhancements include Secured Facility (Epic-approved, biometric-authenticated office environment) and Secure Remote Worker (device-level security for home-based VAs). Concierge Services provide dedicated account management and structured 30-day onboarding. Related brands include BizVA (general business VAs) and MyOrthoVA (orthodontic specialty VAs). The platform integrates with major EMR systems including Epic, eClinicalWorks, Athenahealth, Cerner, and dental software including Dentrix, Eaglesoft, and Open Dental.

Differentiator

Problem solved

Functional benefit

Brands

• PULSE: Proprietary client portal for managing virtual assistant teams, providing productivity monitoring, task management, and security features.
• Secure Facility

Products and services

• Medical Virtual Assistant Service Core offering providing HIPAA-trained virtual assistants who support medical, dental, and veterinary practices with administrative tasks including scheduling, documentation, billing, and patient communication. Sourced from the Philippines, Latin America, and India with over 1,800 active VAs serving practices across the United States.
• PULSE Client Portal Proprietary web-based client portal providing real-time insights into VA performance, productivity metrics, task management, time tracking, schedule adherence, and cost savings visibility. Includes team member profiles with video introductions and corporate-level oversight for multi-practice groups.
• Virtual Medical Receptionist Remote receptionist service handling inbound calls, appointment scheduling, insurance verification, patient intake, and front-desk communications. Acts as the patient-facing voice of the practice, improving access and reducing no-shows.
• Virtual Medical Administrative Assistant Back-office administrative support including forms processing, referrals, inbox management, chart updates, document handling, data entry, database updates, and EMR/EHR oversight.
• Virtual Medical Scribe Real-time or asynchronous documentation assistance for EHR systems. Scribes document patient encounters during visits including histories, physical exams, assessments, and plans. Reduces provider charting burden by 50% and eliminates after-hours documentation work.
• Remote Patient Monitoring Assistant Supports RPM programs by managing patient onboarding, device coordination, daily vitals monitoring (blood pressure, glucose, oxygen saturation, weight), patient outreach, documentation, and billing support for chronic care and compliance programs.
• Virtual Medical Billing Assistant Revenue cycle management support including insurance verification, prior authorizations, claims processing, denial management, billing follow-ups, and payer communications. Helps reduce administrative burden and optimize financial performance.
• Medical Claims Virtual Assistant Specialized claims management service handling claim submissions, pre-authorizations, claim denials, Medicare/Medicaid submissions, and appeals. Focused on resolving claim denials and maximizing revenue through efficient claims handling.
• Secure Facility Epic-approved secure office environment enabling offshore VAs to access Epic EMR while maintaining strict security and compliance. Features biometric authentication (fingerprint verification), encrypted workstations, physical environment monitoring, 24/7 security support, and on-site management. Designed for IDNs and healthcare organizations with stringent security requirements.
• Concierge Services White-glove onboarding and ongoing support including dedicated account manager, kickoff call before start date, 30-day structured onboarding (practice orientation, VA ramp-up, partnership establishment), ongoing support for technology setup, scheduling, role identification, and advanced training.
• BizVA Sister company providing virtual assistant services for non-healthcare businesses. Extends MEDVA's VA efficiency and cost-savings model to general business operations across various industries.
• MyOrthoVA Specialized virtual assistant service for orthodontic practices, providing tailored support for the unique administrative and operational needs of orthodontics offices.

Quantifiable outcome

• 60%+ overhead cost reduction compared to in-house staff
• +6 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

Partnerships

Four partnerships are on record, tiered flagship and core.

• Michigan Dental AssociationflagshipChannel Partner/ Reseller/ Distributor · 1 January 2025Michigan Dental Association partnered with MEDVA to expand remote staffing access for dental practices statewide. This partnership enables MDA members to access MEDVA's HIPAA-trained virtual assistants for administrative support, claims processing, and practice management.
• Epic Systems CorporationcoreTechnology or Integration · 1 January 2025MEDVA is the first virtual assistant company to obtain access-approval from Epic Systems, enabling VAs to securely access Epic EMR through MEDVA's Secure Facility while maintaining HIPAA compliance. This partnership allows healthcare organizations to leverage virtual staffing with Epic-approved security protocols.
• BizVAcoreOthersBizVA is MEDVA's sister company launched to serve general business virtual assistant needs beyond healthcare. BizVA connects businesses with skilled virtual assistants for various industries and business functions.
• Compliancy GroupcoreTechnology or IntegrationCompliancy Group provides HIPAA and SOC 2 compliance monitoring and certification for MEDVA's virtual assistants. VAs complete mandatory training on HIPAA practices through this partnership, including managing patient data and cybersecurity protocols.

Scale indicators18 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Hello Rache: Hello Rache provides healthcare-focused virtual assistant services (scribes, admin support, billing) primarily to medical practices. It is one of MEDVA's closest direct competitors, targeting the same SMB and mid-market healthcare segment with a similar offshore-staffing model.
• My Mountain Mover: My Mountain Mover provides virtual assistant services for healthcare practices, including medical and dental specialties. It directly competes with MEDVA on offshore VA staffing for healthcare administrative and clinical documentation workflows.
• 1840 & Company: 1840 & Company provides offshore staffing including healthcare-adjacent roles (admin, billing, customer support). It competes with MEDVA on offshore VA supply, particularly for SMB healthcare clients seeking cost-efficient staffing.
• Boldly: Boldly offers premium virtual assistant staffing with US-based talent for executive and administrative support. It competes for healthcare practice administrative spend and represents an alternative model (US-based) versus MEDVA's offshore-heavy approach.
• Wishup: Wishup provides vetted virtual assistant staffing with HIPAA-trained options for healthcare clients. It competes with MEDVA on offshore VA supply and pricing, though it is more generalist in its core positioning.
• Belay Solutions: Belay is a US-based virtual staffing company providing executive assistants, admin support, and specialized roles including for healthcare-adjacent clients. While broader than MEDVA, it competes for VA staffing dollars from professional service buyers.
• Pavlus Group: Pavlus Group provides virtual assistant staffing for healthcare and other industries with offshore talent pools. It overlaps with MEDVA in healthcare administrative support and competes for the same small and mid-sized practice customers.

Broad incumbents

• AGS Health: AGS Health is a healthcare-focused revenue cycle management and medical billing BPO serving large hospital systems and provider groups. It represents a scaled, enterprise-focused BPO model that overlaps with MEDVA's billing and claims modules at the larger end of the market.
• Optum (UnitedHealth Group): Optum is the health services arm of UnitedHealth Group, offering a broad portfolio including revenue cycle management, care navigation, and healthcare staffing. It is a dominant incumbent whose scale and EMR-integrated services represent both competitive pressure and a potential exit/partner opportunity for MEDVA.
• Omega Healthcare: Omega Healthcare is a large healthcare BPO providing revenue cycle management, coding, and administrative services to provider and payer organizations. It competes with MEDVA in healthcare administrative outsourcing, particularly for the enterprise segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MedVA_2022
• YouTubeyoutube.com/channel/UCO5uwNPKo8jGnh5yc4Opplw
• Facebookfacebook.com/MedicalVirtualAssistant
• LinkedInlinkedin.com/company/medva
• Instagraminstagram.com/medva_official

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MedVA LLC