What Facere.AI does

Facere.AI is a Sydney-based healthcare technology company that provides AI-powered workflow automation specifically designed for Australian medical clinics and specialist practices. The company is legally incorporated as Facere Australia Pty Ltd (ACN 670 264 687) and was founded in 2023, operating with a headcount of 11-50 employees and a headquarters at Level 10, 37 York St, Sydney.

The company's platform is built around specialized AI agents tuned to clinical workflows and delivered through three core products: Instant Document Processing, which automatically uploads, verifies, and allocates inbound clinical documents to the correct patient file or doctor's inbox; an Always-On Voice Receptionist that answers calls, handles bookings, and manages routine enquiries simultaneously; and a Full Visibility & Security dashboard providing enterprise-grade security with data residency compliance. The technology stack integrates natively with the four dominant Australian Practice Management Systems (Best Practice, Gentu, Zedmed, and Halaxy), enabling automatic filing of patient correspondence and structured data extraction from unstructured clinical documents. AI capabilities span process automation, autonomous agents, speech and audio processing, and computer vision for document recognition.

Facere.AI operates a subscription-based revenue model with monthly, quarterly, or annual billing cadence, preceded by a 2-week free trial. Pricing is quote-based and customized per clinic rather than publicly disclosed. Go-to-market is sales-led, targeting practice managers and clinic operators through direct outreach and content-driven testimonials. The customer base spans general practice clinics, cardiology specialists, and a private hospital, all within Australia, with documented compliance across federal (Privacy Act 1988) and state-level health records legislation (VIC, ACT, NSW).

Name

Facere.AI

Legal name

Facere Australia Pty Ltd ACN 670 264 687

Website

https://facere.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

Facere.AI provides AI-powered workflow automation for Australian medical clinics, offering document processing, voice receptionist, and native PMS integrations (Best Practice, Gentu, Zedmed, Halaxy) to reduce administrative burden in general practices and specialist clinics.

Ownership category

akta.pro rank

Product category

Healthcare Workflow Automation Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

Patient Intake, Digital Registration & eForms (HLACAEAF), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Healthcare workflow automation
• Medical clinic software
• AI document processing
• Voice receptionist software
• Practice management integration

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. AI Agent Licensing: Facere provides a non-exclusive licence to use AI Agent products customised to clinic workflows. Subscription Fees are payable monthly, quarterly, yearly, or at other regularly recurring intervals as specified in subscription orders. The licence includes Product Updates, Maintenance Services, and Technical Support during the Licence Period.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Facere.AI provides AI agents customised to medical clinic workflows that automatically process patient correspondence (uploading, verifying, and routing inbound documents into the clinic's Practice Management System) and handle routine phone calls, appointment bookings, and enquiries via an always-on AI voice receptionist. The product is delivered as a cloud-based SaaS licence with native integration into the leading Australian PMS platforms and is sold as a subscription service to clinics and specialist practices.

Product overview

Facere.AI is an AI-powered smart assistant platform for medical clinics, providing a complete AI workforce through specialized agents that handle clinic operations. The platform consists of three integrated core features: Instant Document Processing for automated document handling and allocation, Always-On Voice Receptionist for call management, and Full Visibility & Security for monitoring and compliance. These products work together seamlessly with Practice Management Systems (Best Practice, Gentu, Zedmed, Halaxy) to automate administrative workflows, allowing clinic staff to focus on patient care rather than paperwork.

Differentiator

Problem solved

Functional benefit

Products and services

• Facere AI Document Allocator (Instant Document Processing) AI agent that automatically uploads, verifies, and allocates inbound patient documents and correspondence to the correct patient file or Doctor's inbox within the clinic's Practice Management System. Sold as a subscription licence to medical clinics and specialist practices in Australia.
• Facere AI Always-On Voice Receptionist AI-powered phone system that answers inbound calls, handles appointment bookings, and manages routine patient enquiries simultaneously without human intervention, eliminating abandoned calls and queue wait times. Sold as a subscription licence to medical clinics and specialist practices in Australia.

Quantifiable outcome

• 3-4 admin hours saved per day per clinic
• +2 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Best PracticecoreTechnology or IntegrationIntegration partnership enabling Facere.AI's document allocation and processing capabilities to work seamlessly with Best Practice PMS, automatically filing patient correspondence to the correct patient files.
• GentucoreTechnology or IntegrationIntegration partnership enabling Facere.AI's document allocation and processing capabilities to work seamlessly with Gentu PMS, automatically filing patient correspondence to the correct patient files.
• ZedmedcoreTechnology or IntegrationIntegration partnership enabling Facere.AI's document allocation and processing capabilities to work seamlessly with Zedmed PMS, automatically filing patient correspondence to the correct patient files.
• HalaxycoreTechnology or IntegrationIntegration partnership enabling Facere.AI's document allocation and processing capabilities to work seamlessly with Halaxy PMS, automatically filing patient correspondence to the correct patient files.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Commure (formerly Augmedix): Larger healthcare AI platform offering ambient documentation plus broader clinician workflow tools. Wider portfolio than Facere but overlaps on automating clinic documentation/communication work.
• DAX Copilot (Microsoft / Nuance): Microsoft-owned ambient medical scribe product deeply integrated with Epic and other EHRs. Major incumbent risk — global scale, embedded in competing clinic platforms, but weaker on the integrated voice receptionist workflow automation that Facere specializes in.

Direct peers

• Nabla: AI ambient scribe and assistant for clinicians, automating clinical notes and administrative workflows. Competes in the same "AI for clinic admin" product category with a similar autonomous-agent positioning.
• Notable: US-based healthcare AI workflow automation platform that automates administrative tasks (scheduling, intake, outreach) for clinics and health systems. Comparable product category — autonomous AI agents running clinic operations — at larger US scale.
• Heidi Health: Australia-based AI scribe and clinical workflow automation platform serving general practice and specialist clinics. Closest direct peer — same geography, same clinic customer base, competes head-to-head for the same admin-automation budget.
• Lyrebird Health: Australian AI ambient documentation startup focused on GP and specialist clinics. Same Australian target market and similar workflow-automation value proposition for clinicians and practice managers.
• Abridge: Healthcare AI ambient documentation and workflow platform for clinics and health systems. Similar autonomous agents producing structured clinical documentation; comparable AI-in-clinic-workflow thesis.
• Suki AI: AI voice assistant for clinicians that handles documentation, coding, and administrative tasks. Direct comparable in "AI agents doing clinical admin work" and selling into ambulatory clinic networks.

Regional players

• Foxo: Australian healthcare communication and workflow platform used by clinics and allied health practices. Adjacent regional peer — same market, overlapping clinic customers — though focused on messaging rather than AI agents.
• Consultmed: Australia-based specialist referral and communication platform for healthcare providers. Regional peer addressing workflow automation in the same Australian clinic ecosystem, including referral document handling analogous to Facere's Document Allocator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/facereai

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Facere.AI