Zedmed
Zedmed is an Australian medical practice management software provider, founded in 1978 and headquartered in Melbourne, offering on-premise and cloud SaaS platforms for GPs, specialists, and allied health practices with deep Medicare, My Health Record, and ePrescribing integration.
- Company typePrivate
- Founded1978
- HeadquartersMelbourne, Australia
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Zedmed does
Zedmed is an Australian medical practice management software company, founded in 1978 and headquartered in Melbourne, serving general practitioners, medical specialists, and allied health professionals across Australia. The platform unifies clinical records, appointments, billing, Medicare and DVA claiming, ePrescribing, referrals, secure messaging, and chronic disease management into a single workflow. It is delivered in two deployment modes: an on-premise product and Zedmed Cloud, a SaaS offering delivered via web browser or Amazon AppStream with DUO or Okta single sign-on and two-factor authentication. The product is deeply integrated with Australian healthcare infrastructure including Medicare Online, My Health Record, the Australian Immunisation Register, eRx, ECLIPSE, HealthLink SmartForms, and the MIMS drug database, and is bundled with operational add-ons such as Tyro payment terminals, ZedSMS messaging, Secure Send document delivery, Online Appointments, Telehealth, and the Doctors App.
Underlying technology includes a Windows-based client (with cloud-streamed variants), a mobile companion portal for telehealth, iOS and Android practitioner apps, and an AI module (Heidi AI, with Trimate AI as a secondary partner) that converts voice input into editable clinical notes. The company has no public API, no disclosed SDK, and no MCP integration. Zedmed generates revenue primarily through software licenses and cloud subscriptions on a recurring basis, with supplemental usage-based revenue from ZedSMS credits. Pricing is quote-based and not publicly disclosed; sales are direct to practices with implementation support covering Medicare registration, Tyro configuration, and secure messaging setup.
The company is privately held, employs 101-250 staff, and operates exclusively in the Australian market. It has no disclosed parent company, no funding rounds, no acquisitions, and no mergers. Marketing and demand generation run through an in-product knowledge base, video learning platform, webinars, and healthcare industry events rather than paid digital channels. Strategic posture is concentrated on regulatory compliance, cloud transition, and AI-assisted documentation rather than geographic or vertical expansion.
Zedmed firmographics
Firmographics- Name
- Zedmed
- Legal name
- Zedmed
- Website
- https://zedmed.com.au
- Company type
- Private
- Founded year
- 1978
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Zedmed is an Australian medical practice management software provider, founded in 1978 and headquartered in Melbourne, offering on-premise and cloud SaaS platforms for GPs, specialists, and allied health practices with deep Medicare, My Health Record, and ePrescribing integration.
- Ownership category
- akta.pro rank
Where Zedmed is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Markets served
Zedmed business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Licenses and Subscriptions: Zedmed generates revenue through software licenses and cloud subscriptions for practice management software. Practices pay for access to clinical records, appointments, billing, and practice management features. Zedmed Cloud is offered as a SaaS solution.
- ZedSMS: SMS messaging service with credit-based pricing. Practices purchase SMS credits to send appointment reminders, confirmations, and patient communications. While Secure Send via email is free, ZedSMS incurs the cost of the SMS message.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | ZedSMS messaging credits |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
Zedmed product offering
Product offeringCore offering
Zedmed develops and sells medical practice management software for Australian healthcare practices, covering clinical records, appointments, billing/Medicare/DVA/ECLIPSE claiming, ePrescribing, referrals, immunisations, recalls, and practice administration. The software is available as Zedmed (on-premise) or Zedmed Cloud (cloud-hosted SaaS via AWS AppStream), with add-on modules for Telehealth, Secure Send, ZedSMS, Payment Gateway, Online Appointments, Stock Management, and Heidi AI voice-driven clinical documentation.
Product overview
Zedmed is a unified medical practice management platform delivered as on-premises software or cloud-hosted SaaS. The core Zedmed product encompasses clinical records, patient management, appointments, billing, Medicare/DVA claiming, ePrescribing, referrals, and practice administration. The platform is offered in two deployment modes: Zedmed (on-premises) and Zedmed Cloud (cloud-based with Amazon AppStream option). Key add-on modules include: Telehealth for video consultations, Secure Send for electronic document transfer, ZedSMS for appointment communications, Payment Gateway for integrated payment processing, Online Appointments for patient self-service booking, Stock Management for inventory tracking, and Heidi AI for voice-powered clinical documentation. The product integrates natively with Tyro for payments, eRx for electronic prescribing, My Health Record, HealthLink SmartForms, Australian Immunisation Register, and Medicare Online claiming.
Differentiator
Problem solved
Functional benefit
Brands
- Heidi AI: Zedmed's AI integration using voice input to generate AI-enhanced clinical notes and consultation transcripts
- ZedSMS
- Zedmed Mobile
- Zedmed Companion
- MyMedicare
- Secure Send
Products and services
- Zedmed (On-Premise Practice Management Software)
Companies that use Zedmed
Customer profileSegments3 records
Ideal customer profiles3 records
Zedmed technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
AI capability3 records
Feature6 records
Zedmed partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- TyrocoreTyro provides integrated payment processing for Zedmed practices. Supports Medicare claiming, bulk billing, private patient payments, and ePayment refunds. Zedmed Cloud users can be linked to multiple Tyro terminals with terminal selection at login.
- eRxcoreeRx provides electronic prescribing integration for Zedmed. From March 2025, practices using Zedmed v33.12 or lower with electronic prescriptions require a new eRx certificate for continued operation.
- HealthLinkcoreHealthLink SmartForms integration allows Zedmed to send referrals and documents using SmartForms, prepopulating forms with patient and referrer information. Available in Zedmed v35.10.0 and later.
- MIMScoreMIMS (Monthly Index of Medical Specialities) drug reference database is fully integrated into Zedmed's Drugs module for comprehensive drug prescribing and information lookup.
- My Health RecordcoreIntegration with Australia's My Health Record system allows authorised healthcare providers to view and update patient health records securely.
- Australian Immunisation Register (AIR)coreZedmed transmits patient immunisation information to the Australian Immunisation Register. From March 2026, requires Zedmed v38.8 or later with Antenatal indicator support.
- DUO SecuritycoreDUO Mobile provides two-factor authentication (2FA) for Zedmed Cloud login. Available as default 2FA solution with SSO integration.
- TeamViewerminorTeamViewer QuickSupport provides remote support access for Zedmed Cloud customers. Link: get.teamviewer.com/zedmed
- AWS AppStreamcoreAmazon Web Services AppStream is used to deliver Zedmed Cloud to customers who require the local Appstream client rather than web browser access.
- Medicare / Services AustraliacoreMedicare Online claiming integration for bulk billing, DVA, ECLIPSE health fund claims, and MyMedicare incentives. Requires PRODA and NASH certificates for secure connections.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Zedmed competitors and assessment
Company assessmentBroad incumbents
- Epic Systems: Epic is a leading U.S. enterprise EHR/practice management vendor whose expanding presence in Australian hospital and large-practice systems sets a competitive ceiling on Zedmed's enterprise ambitions.
- athenahealth: athenahealth is a large U.S. cloud-based EHR and practice management vendor whose international expansion ambitions and broader portfolio position it as a broader incumbent to which Zedmed may be benchmarked if it moves up-market.
Direct peers
- Genie Solutions: Genie Solutions provides practice management and clinical software for Australian specialist and allied health practices, overlapping directly with Zedmed's specialist referral, ECLIPSE billing, and appointment scheduling capabilities.
- MediRecords: MediRecords is an Australian cloud-based practice management and electronic medical record platform targeting GPs and specialists, with similar Medicare/AIR integrations that overlap Zedmed's regulatory footprint.
- Best Practice Software: Best Practice is one of Australia's largest medical practice management and clinical software vendors, serving GPs and specialists with a feature set (billing, clinical records, ePrescribing) that closely mirrors Zedmed's product scope.
- Clinic to Cloud: Clinic to Cloud delivers cloud-based specialist practice management software in Australia, serving as a cloud-native alternative in the same specialist-practice segment where Zedmed's Zedmed Cloud competes.
- MedicalDirector (Telstra Health): MedicalDirector offers medical practice management, clinical and billing software to Australian GPs, specialists, and allied health; it competes head-to-head with Zedmed on appointment, Medicare claiming, and ePrescribing workflows.
Emerging players
- HotDoc: HotDoc is an Australian patient engagement and online booking platform that integrates with several incumbent PMS systems, partially overlapping Zedmed's Online Appointments and ZedSMS modules.
- CareMT: CareMT is an emerging Australian primary care practice management platform offering scheduling, billing, and clinical tools, competing for the same GP practice customers as Zedmed.
- MMX Health (MMEX): MMEX is an emerging health-software vendor extending into Australian primary care, with overlapping EHR/patient-management functionality that places it in the broader competitive set around Zedmed's small-practice footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Zedmed social profiles
Digital presenceZedmed financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zedmed leadership team
Management profileNumber of profiles
Zedmed funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zedmed M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zedmed
What does Zedmed do?
Zedmed develops and sells medical practice management software for Australian healthcare practices, covering clinical records, appointments, billing/Medicare/DVA/ECLIPSE claiming, ePrescribing, referrals, immunisations, recalls, and practice administration. The software is available as Zedmed (on-premise) or Zedmed Cloud (cloud-hosted SaaS via AWS AppStream), with add-on modules for Telehealth, Secure Send, ZedSMS, Payment Gateway, Online Appointments, Stock Management, and Heidi AI voice-driven clinical documentation.
Is Zedmed a public or private company?
Zedmed is a private company. It is classified as unknown and is currently operating.
When was Zedmed founded?
Zedmed was founded in 1978. It employs 101 to 250 people.
Where is Zedmed based?
Zedmed is headquartered in Melbourne, Australia, in the Oceania region.
How does Zedmed make money?
Two revenue lines are on record. Software Licenses and Subscriptions are the primary driver. The others are zedSMS.
Who are Zedmed's main competitors?
Broad incumbents on record are Epic Systems and athenahealth. Direct peers are Genie Solutions, MediRecords, Best Practice Software, Clinic to Cloud and MedicalDirector (Telstra Health). Emerging players are HotDoc, CareMT and MMX Health (MMEX).
Does Zedmed have an API?
No public API is recorded for Zedmed.