Consultmed
Consultmed is an Australian healthtech company that operates a cloud-based digital referral management platform connecting GPs to hospital networks and specialist clinics, replacing paper and fax-based referrals with secure digital workflows, automated triage, and asynchronous Advice & Guidance.
- Company typePrivate
- Founded2019
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Consultmed does
Consultmed (legal entity ConsultX Pty Ltd, ACN 641 890 324, trading as Consultmed) is an Australian healthtechnology company founded in 2019 and headquartered in Sydney. It operates a cloud-based referral management platform that connects primary healthcare providers (GPs, referrers) with secondary healthcare providers (hospital networks, specialist clinics, local health districts), replacing paper, fax and phone-based referral workflows with secure digital referrals, automated triage, and asynchronous advice & guidance requests. The platform is built on Microsoft Azure using Smart-on-FHIR standards-based technology for authentication, authorisation, and data exchange, and is offered free to referring providers (GPs, patients, carers) under a freemium model while receiving organisations (hospitals and specialist clinics) pay implementation costs and recurring subscription fees negotiated individually.
The product is modular. The core Consultmed Platform handles digital referral creation, tracking, secure messaging and notifications. Add-on modules include Advice & Guidance (asynchronous specialist consultation), Digital Social Prescriptions, the Patient and Carer Portal, and Consultpilot AI. Consultpilot AI (operated through a separately incorporated subsidiary, Consultpilot AI Pty Ltd, ACN 661 722 578) uses Microsoft Azure OpenAI Service to provide Document Intelligence (extracting structured data from unstructured PDFs and paper documents) and Advice & Guidance AI for clinical triage and guideline retrieval. The platform integrates bidirectionally with major Australian GP practice management systems (Best Practice, MedicalDirector, Gentu), hospital EMRs (Oracle Cerner, Vitro DMR), patient management systems (Dedalus iPM), and national digital health infrastructure (My Health Record, Provider Connect Australia). Compliance is aligned to Australian privacy laws (Privacy Act 1988 Cth, Health Records and Information Privacy Act 2002 NSW) and includes AHPRA practitioner verification.
Consultmed's go-to-market is a hybrid enterprise field-sales and self-serve motion. Enterprise hospitals and local health districts are acquired through competitive tender processes and direct engagement (notable wins include Alfred Health, Monash Health, SWSLHD, Mater Health, Gippsland Health Alliance, and the Sydney Children's Hospitals Network), while GPs and patients self-register at app.consultmed.co at no cost. The company raised a $1.2M seed round in April 2022 led by Sydney early-stage VC Investible, and operates from offices spanning Sydney, Melbourne and Brisbane as it scales across Australian state health systems. Leadership comprises Founder and CEO Vikram Palit and CTO Richard Kwan.
Consultmed firmographics
Firmographics- Name
- Consultmed
- Legal name
- ConsultX Pty Ltd (ACN 641 890 324) trading as Consultmed
- Website
- https://consultmed.co
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Consultmed is an Australian healthtech company that operates a cloud-based digital referral management platform connecting GPs to hospital networks and specialist clinics, replacing paper and fax-based referrals with secure digital workflows, automated triage, and asynchronous Advice & Guidance.
- Ownership category
- akta.pro rank
Consultmed industry classification
Industry- Product category
- Healthcare Referral Management Software
- NAICS
- Offices of Physicians (6211)
- SIC
- Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
Keywords
Where Consultmed is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
Consultmed business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Receiver Subscription (Hospitals/Specialists): Receiving healthcare organisations (hospitals, specialist clinics) pay implementation costs and ongoing subscription fees for access to the platform. Subscription terms are agreed separately in writing between Consultmed and each Receiver. Receivers include secondary healthcare providers that receive Referrals or requests for Advice & Guidance.
- Referrer Access (Free Tier): Platform is free for Referrers (GPs), Patients, and Carers with no charges applied unless otherwise agreed. This creates a free network effect where referring providers join at no cost, increasing value for receiving organisations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free tier for Referrers (GPs) |
| Subscription | Annual | Receiver Subscription (Hospitals/Specialists) |
| Subscription | Others | Late Payment Terms |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Consultmed product offering
Product offeringCore offering
Consultmed provides a cloud-based digital referral management platform that connects general practitioners (GPs) and primary care referrers with hospitals, local health districts, and specialists. The platform enables paperless, two-way referrals, AI-assisted triage, Advice & Guidance exchanges, Digital Social Prescriptions, and a Patient and Carer Portal, all built on FHIR interoperability standards for seamless data exchange across the Australian healthcare ecosystem.
Product overview
Consultmed operates as a cloud-based healthcare referral management platform with a modular architecture. The core Consultmed Platform provides digital referral management, tracking, and secure messaging connecting primary care to specialists. Add-on modules include Consultpilot AI (document intelligence and AI-assisted triage powered by Microsoft Azure OpenAI), Advice & Guidance (asynchronous specialist consultation), Digital Social Prescriptions, and the Patient and Carer Portal. The Advice & Guidance module incorporates Advice & Guidance AI for clinical decision support and Consultpilot AI for document transformation. Products share a common data layer and integrate with hospital EMRs (Oracle Cerner, iPM), GP practice management systems (Best Practice, MedicalDirector, Gentu), and national digital health infrastructure (My Health Record, Provider Connect Australia).
Differentiator
Problem solved
Functional benefit
Brands
- Consultpilot AI: Azure OpenAI-powered optional add-on to the Consultmed Platform that converts unstructured or semi-structured data (paper documents, PDFs) into structured data to assist users in creating referrals, Advice & Guidance requests, and second opinions.
- Advice & Guidance
- Digital Social Prescriptions
Products and services
- Consultmed Platform
- Consultpilot AI
- Advice & Guidance
- Digital Social Prescriptions
- Patient and Carer Portal
- eConsultant Service
Quantifiable outcome
- 20% reduction in unnecessary hospital presentations
- +7 more outcomes
Companies that use Consultmed
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles3 records
Consultmed technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability7 records
Feature12 records
Consultmed partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and major.
- Microsoft AzurecoreAs a Microsoft Independent Software Vendor, Consultmed leverages Azure's cloud storage, security, health data and machine-learning services. Consultpilot AI uses Azure OpenAI Service for document intelligence and clinical decision support.
- Auth0coreLeading identity access provider used by Consultmed to manage authentication and authorisation of end-users. Implements multi-factor authentication and single sign-on capabilities.
- Oracle CernermajorElectronic Medical Record system integrated with Consultmed at Alfred Health and SWSLHD. Integration enables incoming referrals to be exported directly into patient records, eliminating manual data entry.
- Dedalus (iPM)majorPatient Management System integrated with Consultmed at SWSLHD. Integration supports referral data flow and administrative workflows.
- Best Practice SoftwaremajorGP practice management system integrated with Consultmed. Allows GPs to submit digital referrals directly through their practice workflow. Logo displayed on Consultmed partner section.
- MedicalDirectormajorGP practice management system integrated with Consultmed. Widget integration provides fast, user-friendly interface with real-time confirmations. Logo displayed on Consultmed partner section.
- GentumajorGP practice management system integrated with Consultmed for Monash Health implementation. Supports digital referral workflows for GP practices.
- Personify CaremajorDigital front door platform integrated with Consultmed for pre-admission engagement. Enables sending consents and screening tools to participants. Used at Monash Health for patient engagement, SMS notifications and feedback surveys.
- Vitro SoftwaremajorDigital Medical Record provider integrated with Consultmed at Wandi Nerida. Provided backbone for transforming paper records into digital files with real-time entry and access to participant information.
- Altura Health (Fydo PAS)majorPatient Administration System integrated with Consultmed at Wandi Nerida. Delivered informed financial consent, health fund reporting, and customised reports. Connected via HL7 interfaces.
- University of Queensland - Mater Research InstitutemajorResearch partnership that established the evidence base for Queensland eConsultant Service. Led by Centre for Health System Reform and Integration in collaboration with Mater Adults Hospital Brisbane. Research demonstrated value of asynchronous secure request for advice model.
- Gippsland Health AlliancemajorNine-hospital health alliance in Victoria. Consultmed's largest deal to date at time of reporting (March 2026). Actively deploying cloud-based referral and advice network.
- Alfred HealthmajorVictoria's premier healthcare provider spanning The Alfred, Caulfield Hospital and Sandringham Hospital. Implemented Consultmed across 100+ specialist outpatient clinics following competitive tender process. Also adopted Advice & Guidance module.
- South Western Sydney Local Health DistrictmajorSWSLHD partnered with Consultmed to modernise referral management across hospitals serving population of 1+ million people. Initial implementation at Campbelltown and Camden Hospitals covering 93 outpatient clinics.
- Monash HealthmajorMelbourne's major health service. Children's Health and Wellbeing Local implemented Consultmed for digital referrals and Secondary Consult service. Integration with GP systems and Personify Care for patient engagement.
- Mater HealthmajorQueensland healthcare provider delivering statewide eConsultant Service via Consultmed's Advice & Guidance platform. Covers 10+ medical and surgical specialties. Service went live 1 September 2025.
- Wandi Nerida / Butterfly FoundationmajorAustralia's first residential eating disorder recovery centre. Best-of-breed collaboration with Vitro Software, Personify Care, Altura Health, and Consultmed for integrated digital medical record. Queensland Health aligned implementation.
- NSW Health (My Health Record, Provider Connect Australia)majorNational Digital Health Infrastructure integration. Users can connect practice or account to national digital health services for secure information exchange supporting clinical care and service coordination.
Scale indicators20 records
Recent moves6 records
Expansion highlights6 records
Consultmed competitors and assessment
Company assessmentDirect peers
- AristaMD: US-based eConsult platform connecting primary care providers with specialists for asynchronous specialist advice and referral triage. Directly comparable to Consultmed's Advice & Guidance module and triage workflows, with similar two-sided model and clinical-decision-support orientation.
- RubiconMD: US-based eConsult platform enabling clinicians to request specialist input on patient cases. Closely aligned with Consultmed's Advice & Guidance/eConsultant Service offering, with comparable asynchronous specialist-matching model and integration with primary care workflows.
- HealthPathways (Streamliners NZ): New Zealand-developed clinical pathways and referral management platform used by PHNs and health systems to standardise GP-to-specialist referrals. Highly comparable in function (pathway-driven referrals, regional health system deployments, GP workflow integration) and operates in adjacent Australasian market.
- ReferralMD: US-based referral management and care coordination platform offering digital referrals, specialist search, and patient engagement. Comparable core offering to Consultmed's referral platform with similar target buyer (provider organisations) and freemium-adjacent model.
- eConsult Health: UK-based online consultation and eConsult platform widely deployed across NHS primary care. Directly comparable asynchronous consultation/referral functionality and similar two-sided marketplace dynamics between GPs and specialists, with comparable clinical outcomes evidence base.
Emerging players
- Lumeon: Care pathway orchestration platform that automates and coordinates patient journeys across providers. Overlaps with Consultmed's workflow automation, triage, and referral coordination capabilities but operates at a broader care-pathway level across US and UK markets.
Regional players
- Healthengine: Australia's largest healthcare marketplace, offering online bookings, GP directory, and patient engagement tools. Comparable Australian market presence and GP-facing distribution, with overlapping patient-facing portal functionality though narrower enterprise referral focus.
- HotDoc: Australian patient engagement platform for appointments, reminders, and digital front-door workflows used by thousands of Australian GPs. Comparable Australian primary-care integration footprint and patient-portal capability, with overlapping digital-front-door positioning though not direct referral competitor.
Broad incumbents
- Oracle Health (Cerner): Global EMR incumbent and Consultmed integration partner (deployed at Alfred Health and SWSLHD). Competes indirectly through broad EHR suites that could absorb referral management, while also serving as a critical go-to-market partner for Consultmed's enterprise deployments.
- Dedalus: European-headquartered healthcare IT vendor with broad EMR/PAS portfolio (iPM, etc.) deployed across Australian health services and a Consultmed integration partner at SWSLHD. Represents the broad-incumbent category that could compete with or complement Consultmed's referral layer depending on product roadmap.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Consultmed social profiles
Digital presenceConsultmed compliance and trust
Trust signalCompliance2 records
Consultmed financial estimates
Financial estimateRevenue estimate
Valuation estimate
Consultmed leadership team
Management profileNumber of profiles
Profiles2 records
Consultmed subsidiaries and ownership
Company hierarchySubsidiaries1 record
Consultmed funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Consultmed M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Consultmed
What does Consultmed do?
Consultmed provides a cloud-based digital referral management platform that connects general practitioners (GPs) and primary care referrers with hospitals, local health districts, and specialists. The platform enables paperless, two-way referrals, AI-assisted triage, Advice & Guidance exchanges, Digital Social Prescriptions, and a Patient and Carer Portal, all built on FHIR interoperability standards for seamless data exchange across the Australian healthcare ecosystem.
Is Consultmed a public or private company?
Consultmed is a private company. It is classified as venture growth investor backed and is currently operating.
When was Consultmed founded?
Consultmed was founded in 2019. It employs 11 to 50 people.
Where is Consultmed based?
Consultmed is headquartered in Sydney, Australia, in the Oceania region.
How does Consultmed make money?
Two revenue lines are on record. Receiver Subscription (Hospitals/Specialists) is the primary driver. The others are referrer Access (Free Tier).
Who are Consultmed's main competitors?
Direct peers on record are AristaMD, RubiconMD, HealthPathways (Streamliners NZ), ReferralMD and eConsult Health. Lumeon is listed as an emerging player. Regional players are Healthengine and HotDoc. Broad incumbents are Oracle Health (Cerner) and Dedalus.
Does Consultmed have an API?
No public API is recorded for Consultmed.
What industry is Consultmed in?
Consultmed's product category is Healthcare Referral Management Software. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms. Its NAICS code is 6211 and its SIC code is 7372.