Reid Health

What Reid Health does

Reid Health is a not-for-profit regional referral health system founded in 1905 and headquartered in Richmond, Indiana. The organization operates a 189-bed main hospital on a 100-acre campus, 227 private beds system-wide, and more than 80 locations across 7+ counties in East Central Indiana and West Central Ohio. It employs 3,200-3,500 staff including 700+ nurses and 300+ doctors, residents, and advanced practice providers, delivering 40+ medical specialties with notable clinical programs in cardiovascular care (CardioMEMS heart failure system, CCM therapy), oncology (Commission on Cancer accredited), orthopedics and spine (ranked No. 1 in Indiana for minimally invasive spine surgery volume using Mazor robotics), and women's health. The system holds Level III Trauma Center and Primary Stroke Center designations, and has been named among Healthgrades America's 250 Best Hospitals (top 5%) for three consecutive years.

The technology platform is centered on Epic's electronic health record system and the MyChart (MyReid) patient portal, available via web and mobile app. Reid Health has been an early adopter of generative AI in clinical workflows, deploying Abridge's ambient AI documentation tool enterprise-wide across nurses, CNAs, and tech roles starting September 2025, and piloting Epic's Emmie AI chatbot alongside Sutter Health in 2026. Additional advanced clinical technology includes Mako robotic-assisted surgery for joint replacement and Mazor robotics for spine procedures. The organization also joined Epic and other health systems in January 2026 in filing a federal lawsuit against Health Gorilla for alleged improper access to nearly 300,000 patient medical records through interoperability frameworks.

The business model is direct-to-patient healthcare service delivery, with revenue generated through insurance claims, Medicare, and Medicaid reimbursement across inpatient, outpatient, emergency, primary care, urgent care, walk-in clinic, and specialty service lines. The patient-facing go-to-motion operates through MyChart self-serve scheduling, walk-in access points, a patient referral line, and a regional network of 62 provider offices. Supplementary revenue flows through the Reid Health Foundation, a 501(c)(3) nonprofit affiliated entity that receives approximately $40.9 million in average annual contributions and $91 million in total grants to fund programs, technology, and patient care. Strategic expansion is evidenced by the $100 million Connersville campus opened in April 2026 and the 2019 acquisition of Fayette Regional Health System.

Name

Reid Health

Legal name

Reid Health

Website

https://reidhealth.org

Company type

Private

Founded year

1905

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Reid Health is a not-for-profit regional referral health system headquartered in Richmond, Indiana, operating 227 beds and 80+ locations across seven counties in East Central Indiana and West Central Ohio, serving rural populations with 40+ medical specialties and advanced programs in cardiac, oncology, and orthopedic care.

Ownership category

akta.pro rank

Product category

Regional Hospital and Healthcare Services

NAICS

Ambulatory Health Care Services (621), Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM)

akta.pro secondary industries

Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG), Ambulatory Cardiology Diagnostic & Procedure Centers (Non-hospital-based) (HLAFABAK), Ambulatory Oncology Centers (Outpatient Chemo/Radiation) (HLAFABAI)

Keywords

• Regional hospital services
• Healthcare delivery
• Patient care services
• Medical specialty care
• Community health system

Headquarters

HQ city

Richmond

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Patient Care Services: Direct healthcare services including hospital inpatient care, outpatient services, emergency care, primary care, and specialty care. Revenue generated through insurance claims, Medicare/Medicaid, and patient payments.
2. Charitable Donations: Reid Health Foundation receives donations from the community to fund programs, technology, and patient care. Receives approximately 2,142 average gifts per year with approximately $40.9M in total contributions and $91M in total grants received.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels9 records

Core offering

Reid Health is a not-for-profit regional referral medical center operating a 227-bed hospital campus in Richmond, Indiana, along with 80+ locations across east central Indiana and west central Ohio. It delivers comprehensive healthcare services across 40+ specialties including heart and vascular care, cancer care, orthopedics and spine, women's health, primary care, urgent care, and emergency/trauma services, supported by an Epic-based MyReid (MyChart) patient portal and advanced clinical technologies such as robotic-assisted surgery and remote cardiac monitoring.

Product overview

Reid Health operates as a regional healthcare system providing medical services through a unified platform centered on the MyReid patient portal (powered by Epic's MyChart). The core product enables patients to schedule appointments, access records, message providers, and pay bills. Add-on modules include Ask Emmie (Epic AI chatbot for patient queries) and a price transparency estimation tool. The organization also deployed Abridge's ambient AI documentation system internally for clinical staff to automate documentation workflows. The portfolio represents a single-platform architecture (MyChart-based) with supplementary AI-powered features for both patient-facing and clinical operations.

Differentiator

Problem solved

Functional benefit

Brands

• Reid Health Foundation: The philanthropic arm of Reid Health that accepts charitable donations to fund programs, technology, and patient care across the region. The Foundation operates as a 501(c)(3) nonprofit organization.

Products and services

• Heart and Vascular Care

Quantifiable outcome

• RN vacancy rate reduced from 18% to 8% after deploying Abridge AI documentation tool
• +5 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• EpiccoreStrategic or Co-development Partner · 12 January 2026Reid Health joined Epic and other health systems (Trinity Health, UMass Memorial Health, OCHIN) in filing a federal lawsuit against Health Gorilla for allegedly improperly accessing and monetizing nearly 300,000 patient medical records through Carequality and TEFCA interoperability frameworks.
• AbridgecoreTechnology or Integration · 1 September 2025Reid Health deployed Abridge's ambient AI documentation tool for nurses in September 2025, becoming one of the first hospitals to extend the technology beyond physicians to CNAs and tech roles. The tool captures patient interactions in real time, reducing documentation time by 30-45 minutes per shift and addressing nurse burnout. The deployment lowered RN vacancy rate from 18% to 8% and the health system is expanding to full enterprise-wide deployment.
• EpiccoreTechnology or IntegrationReid Health uses Epic's electronic health record system and MyChart patient portal. The health system also piloted Emmie, an AI chatbot built by Epic, alongside Sutter Health to help patients access health information from their medical records. Epic filed lawsuit with Reid Health and other health systems against Health Gorilla for alleged data misuse.
• Mayo ClinicminorStrategic or Co-development PartnerBoth Reid Health and Mayo Clinic are health system partners using Abridge's AI documentation platform. Mayo Clinic reported patient opt-in rates in the high 80 percents for the technology.
• Corewell HealthminorStrategic or Co-development PartnerBoth Reid Health and Corewell Health are Abridge partner health systems, with Corewell reporting 85% of physicians reporting improved job satisfaction.
• UChicago MedicineminorStrategic or Co-development PartnerUChicago Medicine piloted Abridge's generative AI for clinical documentation, reporting 60% decrease in after-hours documentation and 2-4.5 percentage point increase in Press Ganey patient satisfaction scores.
• Dayton Clinical Oncology ProgramcoreStrategic or Co-development PartnerReid Cancer Center partners with the Dayton Clinical Oncology Program, a National Cancer Institute-funded program, to connect patients with clinical trials and innovative treatment opportunities.

Scale indicators12 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Hendricks Regional Health: Independent community-based nonprofit health system serving west-central Indiana suburbs of Indianapolis. Closely comparable in scale, independence (no parent system), and community hospital positioning.
• Adams Health Network: Small Indiana-based community health system serving east-central Indiana counties near the Reid Health market. Comparable as a community-scale nonprofit hospital with rural reach.
• Deaconess Health System: Multi-state nonprofit health system based in Evansville, Indiana, serving southwestern Indiana, southeastern Illinois, and western Kentucky. Comparable as a regional nonprofit with multi-county reach and community-based specialty services.
• Parkview Health: Fort Wayne-based regional nonprofit health system serving northeastern Indiana with multiple hospitals and 100+ locations. Directly comparable to Reid Health as an independent regional system with similar bed count, multi-county footprint, and community-based model.

Broad incumbents

• Community Health Network: Indianapolis-based nonprofit health system operating multiple hospitals and hundreds of care sites across central Indiana. Comparable as an Indiana-focused nonprofit health system, though substantially larger and more urban in footprint than Reid.
• Mercy Health (Bon Secours Mercy Health): Large Catholic health system with significant Ohio presence, including hospitals serving western Ohio near Reid Health's Greenville and Eaton locations. Comparable for overlapping Ohio service area and similar community/regional positioning.
• IU Health (Indiana University Health): Indiana's largest nonprofit health system and academic medical center, with statewide reach including regional hospitals near Reid's market. Comparable for Indiana nonprofit positioning, though materially larger and more academic.

Regional players

• Premier Health: Dayton, Ohio-based nonprofit health system with multiple hospitals and care sites across western Ohio. Comparable in scale and rural/small-city Ohio market overlap with Reid Health's West Central Ohio catchment.
• Eskenazi Health: Indianapolis-based public safety-net health system with hospital and extensive outpatient network. Comparable as an Indiana nonprofit health system serving vulnerable populations, though with different urban demographic focus.
• Kettering Health: Dayton, Ohio-area nonprofit health system with multiple hospitals and outpatient sites serving western Ohio. Comparable as a regional Ohio nonprofit with overlapping service geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC-Jfv24pCZwLMmcFt20yOMA
• Facebookfacebook.com/reidhospital
• LinkedInlinkedin.com/company/reid-hospital
• Instagraminstagram.com/reidhealth
• Xx.com/reidhospital

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reid Health