Inbox Done
InboxDone is a Toronto-based virtual executive assistant service, founded in 2017, that specializes in email management and administrative support for busy professionals, founders, and business owners via two-assistant subscription plans ranging from $1,395 to $4,995 per month.
- Company typePrivate
- Founded2017
- HeadquartersToronto, Canada
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Inbox Done does
InboxDone is a Toronto, Canada-based virtual executive assistant service founded in 2017 that specializes in email management for busy professionals, founders, executives, and business owners. The company's core offering assigns two dedicated, North American-based assistants per client on a monthly subscription (ranging from $1,395 for 35 hours to $4,995 for 160 hours per month), with all new clients starting on a $1,995 Standard Plan to cover onboarding. Assistants actively reply to emails on behalf of clients rather than merely summarizing or organizing them, and a proprietary hand-over process trains each assistant team on the client's individual communication style.
The service portfolio extends beyond email into calendar scheduling, customer service outsourcing, social media management, data entry, and virtual research, with dedicated vertical offerings for coaches, doctors, dentists, lawyers, real estate agents, property managers, and accountants. Technology consists of third-party AI tools (ChatGPT, Claude, Gemini, Ellie, Flowrite, Superhuman, Front, OpenAI) used as co-pilots by human assistants, combined with security infrastructure including VPN encryption, LastPass for credential sharing, and DocSend for document security.
The business operates on a sales-led direct-to-buyer motion in which prospects apply and book a discovery call before onboarding. There are no disclosed funding rounds; the company appears bootstrapped and founder-controlled (Claire Giovino, CEO and Yaro Starak, CMO), with a small functional management team. The company serves a diverse mix of SMB, startup, and enterprise customers across e-commerce, SaaS, education, energy, healthcare, marketing, venture capital, and other verticals, though no revenue or active customer count is publicly disclosed.
Inbox Done firmographics
Firmographics- Name
- Inbox Done
- Legal name
- InboxDone
- Website
- https://inboxdone.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- InboxDone is a Toronto-based virtual executive assistant service, founded in 2017, that specializes in email management and administrative support for busy professionals, founders, and business owners via two-assistant subscription plans ranging from $1,395 to $4,995 per month.
- Ownership category
- akta.pro rank
Inbox Done industry classification
Industry- Product category
- Virtual Executive Assistant Services
- NAICS
- Office Administrative Services (56111)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Virtual Paperwork, Mail & Records Management (HSAFALAD)
Keywords
Where Inbox Done is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Inbox Done business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Subscription-based Executive Assistant Services: InboxDone generates revenue through monthly subscription plans offering different hour allocations. Clients pay a flat monthly fee for access to dedicated executive assistants who manage email, calendar, and administrative tasks. All plans are month-to-month with no long-term contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Personal Plan - 35 hours/month for $1,395 |
| Subscription | Monthly | Standard Plan - 50 hours/month for $1,995 |
| Subscription | Monthly | Growth Plan - 65 hours/month for $2,595 |
| Subscription | Monthly | Full Time Plan - 160 hours/month for $4,995 |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Inbox Done product offering
Product offeringCore offering
InboxDone provides subscription-based virtual executive assistant services that specialize in email management, calendar scheduling, customer service, social media response, data entry, and research. Each client is paired with two dedicated North American-based assistants who learn the client's communication style through a proprietary hand-over process and actively reply to, filter, and follow up on emails to achieve daily Inbox Zero.
Product overview
Inbox Done is a virtual executive assistant service that specializes in email management and administrative support. The core offering consists of human-powered virtual assistant services delivered by North American-based assistants, with a unique two-assistant-per-client model for redundancy. The service portfolio includes Email Management Service (the primary offering for replying to emails and achieving Inbox Zero), Calendar Scheduling Service, Virtual Executive Assistant Service, Customer Service Outsourcing, Social Media Assistant, Data Entry Assistant, and Virtual Research Assistant. The company offers four pricing tiers (Personal at 35 hours/month, Standard at 50 hours/month, Growth at 65 hours/month, and Full-Time at 160 hours/month) with month-to-month billing and no long-term contracts.
Differentiator
Problem solved
Functional benefit
Products and services
- Email Management Service
Quantifiable outcome
- Clients report saving 20+ hours per week by delegating email management
- +4 more outcomes
Companies that use Inbox Done
Customer profileNamed customers14 records
Segments7 records
Ideal customer profiles4 records
Inbox Done technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Inbox Done partnerships and signals
Strategic signalScale indicators8 records
Recent moves5 records
Expansion highlights4 records
Inbox Done competitors and assessment
Company assessmentDirect peers
- Belay: Belay is a US-based virtual staffing company providing executive assistants, bookkeepers, copywriters, and social media managers to SMBs and executives on subscription plans—directly comparable to InboxDone's subscription VA model serving similar customer profiles.
- Time Etc: Time Etc is a UK/US virtual assistant service that pairs SMB owners and entrepreneurs with trained, English-speaking VAs on monthly plans—same core service model, target customer (busy professionals), and tiered subscription pricing as InboxDone.
- Wing Assistant: Wing Assistant provides dedicated virtual assistants for executives, founders, and sales teams—including email management, calendar scheduling, and customer support—directly overlapping InboxDone's service portfolio and pricing model.
- Magic: Magic is a subscription-based virtual assistant service offering on-demand US-based 'EAs' for email, scheduling, research, and admin tasks—targeting the same busy professional and founder segment as InboxDone with similar hourly/plan pricing.
- Smith.ai: Smith.ai combines live virtual receptionists and AI chat to handle inbound calls, leads, and customer communications for SMBs and professional services firms—comparable human-plus-AI service model serving adjacent SMB pain points to InboxDone.
- Ruby Receptionists: Ruby Receptionists provides virtual receptionist and live chat answering services to SMBs and professional firms—comparable recurring-revenue human-delivered business communications service targeting similar customer profiles.
- Prialto: Prialto is a managed virtual assistant service providing dedicated remote EAs for executives and small business owners, with managed teams and quality oversight—closely paralleling InboxDone's model of dedicated, US-based, managed VA teams.
Broad incumbents
- Upwork: Upwork is the largest freelance marketplace where clients can hire VAs for email, scheduling, and admin work at a wide range of price points—broader incumbent serving the same end-customer need for delegable admin tasks, but with no managed service or curation.
- Fiverr: Fiverr is a global freelance marketplace where SMBs can purchase VA services, including email management and scheduling—overlapping customer use case but operating as an open marketplace rather than a curated, managed VA service like InboxDone.
Emerging players
- Front: Front is a shared inbox and email collaboration platform used by SMB and customer-facing teams—it competes for the same 'inbox management' problem InboxDone solves, but with software/automation rather than human assistants, and is positioned by InboxDone as one of the AI tools it augments against.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Inbox Done social profiles
Digital presenceInbox Done financial estimates
Financial estimateRevenue estimate
Valuation estimate
Inbox Done leadership team
Management profileNumber of profiles
Profiles8 records
Inbox Done funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Inbox Done M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Inbox Done
What does Inbox Done do?
InboxDone provides subscription-based virtual executive assistant services that specialize in email management, calendar scheduling, customer service, social media response, data entry, and research. Each client is paired with two dedicated North American-based assistants who learn the client's communication style through a proprietary hand-over process and actively reply to, filter, and follow up on emails to achieve daily Inbox Zero.
Is Inbox Done a public or private company?
Inbox Done is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Inbox Done founded?
Inbox Done was founded in 2017. It employs 11 to 50 people.
Where is Inbox Done based?
Inbox Done is headquartered in Toronto, Canada, in the North America region.
How does Inbox Done make money?
One revenue line is on record: subscription-based Executive Assistant Services.
Who are Inbox Done's main competitors?
Direct peers on record are Belay, Time Etc, Wing Assistant, Magic, Smith.ai, Ruby Receptionists and Prialto. Broad incumbents are Upwork and Fiverr. Front is listed as an emerging player.
Does Inbox Done have an API?
No public API is recorded for Inbox Done.
What industry is Inbox Done in?
Inbox Done's product category is Virtual Executive Assistant Services. Its primary akta.pro industry code is HSAFALAD, Virtual Paperwork, Mail & Records Management. Its NAICS code is 56111 and its SIC code is 7363.