Databank IMX

What Databank IMX does

DataBank IMX is a U.S.-based provider of enterprise content management (ECM), intelligent document processing (IDP), and workflow automation services. Founded in 1991 as a regional paper conversion service for legal and federal litigation, the company has evolved through acquisitions (ImageMax in 2005; Information Access Systems, eDocument Resources, and Alpha Systems between 2011 and 2014) into a national document and data operations partner. Since 2017 it has operated as a wholly-owned subsidiary of Kyocera Document Solutions (part of Kyocera Corporation, ~$13.3B FY2024 consolidated sales). DataBank serves more than 1,500 organizations — including 48 of the Fortune 1000 — across healthcare, government and public sector, energy and oil & gas, and general enterprise verticals, supported by 580+ employees across six U.S. offices and a remote-first footprint spanning 36 states.

The company's product and platform stack is anchored by two proprietary assets: PageIQ, a cloud-native, AI-powered enterprise automation platform that integrates adaptive IDP, workflow automation, intelligent robotic process automation (RPA), and content management; and The DataBank Cloud, a full-service AWS-powered ECM hosting service with flat-rate annual pricing, high availability, disaster recovery, and compliance controls. Around these platforms, DataBank delivers specialized services for high-volume document scanning, intelligent document processing with subject-matter-expert validation, content migrations, records governance, and cross-system orchestration. The company is the longest-tenured Hyland OnBase partner (since 2005) and holds flagship partner status with Box (2025 New Partner of the Year), AWS, Microsoft (SharePoint/Azure), Esker, and Jadu.

DataBank generates revenue through three primary streams: professional services (project-based, managed services, hybrid, and optimization/training engagements), subscription-based cloud hosting (The DataBank Cloud and Care+ enhanced support, both billed annually), and high-volume document processing services. Go-to-market is predominantly enterprise field sales, structured around delivery models targeting highly regulated buyers through direct engagement and solution engineering. Reported customer outcomes include 1B+ records processed annually, a 55 NPS, 99%+ support satisfaction, and quantified efficiency gains such as a 70% reduction in public record search and retrieval time for the Massachusetts Registry of Vital Records and Statistics.

Name

Databank IMX

Legal name

DataBank IMX

Website

https://databankimx.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

501–1,000 employees

Short description

DataBank IMX provides enterprise content management, intelligent document processing, and workflow automation services to 1,500+ organizations, including 48 Fortune 1000 companies in healthcare, government, energy, and regulated industries, as a Kyocera Document Solutions subsidiary.

Ownership category

akta.pro rank

Product category

Enterprise Content Management Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Content Management (ECM) Suites (HDAEAGAB)

akta.pro secondary industries

Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)

Keywords

• Enterprise content management
• Document management services
• Intelligent document processing
• Workflow automation services
• Cloud hosting services

Headquarters

HQ city

Chesterton

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: Services including solution design, implementation, support, optimization, upgrades, and expansion services for ECM systems. Provided through project-based, managed services, and hybrid engagement models.
2. Managed Services: Ongoing managed services and staff augmentation for OnBase environments, cloud hosting, and operational support with Care+ enhanced support offering 24/7 coverage.
3. Document Processing Services: High-volume document scanning, intelligent document processing, SME validation, and outsourced mailroom processing services.
4. Cloud Hosting Services: Full-service ECM hosting through The DataBank Cloud with predictable flat-rate pricing covering server maintenance, software upgrades, and ongoing management.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

DataBank IMX provides document and data operations services for highly regulated organizations, organized around three phases: Document Intake & Data Capture, Content Management Solutions, and Data-Driven Workflow Automation. The company sells its proprietary PageIQ AI-powered intelligent document processing platform and The DataBank Cloud (AWS-powered ECM hosting), supported by professional services, managed services, and implementation for partner platforms including Hyland OnBase, Box, Microsoft SharePoint/Azure, and Esker.

Product overview

DataBank IMX offers a unified portfolio of document and data operations services organized around three interconnected phases: Intake, Manage, and Activate. The core product platform consists of The DataBank Cloud (cloud hosting infrastructure powered by AWS) and PageIQ (cloud-native AI-powered enterprise automation platform). PageIQ integrates adaptive Intelligent Document Processing, workflow automation, and intelligent RPA to automate document-centric workflows. These core platforms are complemented by specialized service offerings including Document Intake & Data Capture Services (high-volume scanning, intelligent document processing, SME validation, mailroom processing), Content Management Solutions (assessments, migrations, ECM hosting, data warehousing), and Data-Driven Workflow Automation (process automation, system integrations, cross-system orchestration). The company also provides specialized implementation and integration services for partner platforms including Hyland OnBase, Microsoft (SharePoint/Azure), Box, Esker, and Jadu. The overall architecture is designed as a platform-plus-services model where The DataBank Cloud and PageIQ serve as the foundational technology layers, supported by professional services for implementation, migration, optimization, and managed services.

Differentiator

Problem solved

Functional benefit

Brands

• PageIQ: Cloud-native AI platform for intelligent document automation that ingests documents from any source, understands them with AI, and routes them through workflow to the right people and systems
• The DataBank Cloud

Products and services

• PageIQ A cloud-native AI-powered enterprise automation platform that optimizes business operations by integrating adaptive Intelligent Document Processing (IDP), workflow automation, intelligent RPA, and content management to automate tedious and repetitive document processing tasks. Ingests documents from any source, classifies with AI, and routes them through workflow to the right people and systems. Features include confidence scoring, straight-through processing automation, human-in-the-loop validation, mid-flow API data checks, RPA for system gaps, and BYOS storage. For regulated organizations seeking to automate high-volume document-driven workflows.
• The DataBank Cloud A comprehensive cloud hosting and enterprise automation solution providing full-service ECM hosting and PageIQ intelligent document processing. Powered by AWS infrastructure with features including high availability, disaster recovery, compliance controls, dedicated support team, and predictable flat-rate pricing covering server maintenance, software upgrades, and ongoing management.
• Document Intake & Data Capture Services Services for capturing, classifying, extracting, validating, and routing documents and data. Includes high-volume document scanning, intelligent document processing, subject matter expert validation, and outsourced mailroom processing services. Supports backlogs reduction and downstream workflow automation.
• Content Management Solutions Services for assessing, implementing, migrating, hosting, governing, and structuring content. Includes content platform assessment and implementation, data and content migrations, records governance and retention, ECM cloud hosting, and structured data warehousing.
• Data-Driven Workflow Automation Services for designing and integrating workflows, automation, system connections, orchestration, and reporting. Includes workflow and process automation, system integrations, cross-system orchestration, and operational analytics.
• Care+ Enhanced Support 24/7 around-the-clock technical support service providing troubleshooting, system health checks, dedicated account handling, team and end-user training for DataBank solutions including PageIQ and The DataBank Cloud.

Quantifiable outcome

• 1 billion+ records processed annually
• +5 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered flagship, core and minor.

• BoxflagshipTechnology or Integration · 18 May 2025Named Box's 2025 New Partner of the Year for leadership in content services and intelligent document processing. Partnership focuses on helping enterprises conquer tough content challenges: digitizing archives, migrating from legacy document management systems (FileNet, Documentum, OnBase, OpenText), rebuilding complex workflows in Box, and ensuring success in regulated industries.
• Sunset Point SoftwarecoreStrategic or Co-development Partner · 24 February 2025Strategic partnership and investment involving Sunset Point Software announced February 24, 2025. The collaboration combines DataBank's expertise in data insights with Sunset Point's AI and RPA technology to help organizations decommission legacy systems and operationalize data.
• HylandflagshipTechnology or Integration · 1 January 200518+ year partnership since 2005 as the most knowledgeable OnBase enterprise content management system and service provider. DataBank provides strategy, implementation, optimization, hosting, support, and expansion services for OnBase environments. Multiple awards including Global Partner of the Year 2025, Performance Partner of the Year 2025, and Industry Excellence Partner of the Year 2025.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS powers The DataBank Cloud providing optimal infrastructure, tools, and resources to develop, deploy, and manage applications. AWS's core infrastructure is designed to support highly regulated environments including FedRAMP and NIST 800-53 security frameworks.
• MicrosoftcoreTechnology or IntegrationDataBank specializes in services to better manage files and data in SharePoint and Azure, excels in intelligent document processing, migrations, consolidations, and governance improvements. Through collaboration with the Microsoft ecosystem, DataBank empowers organizations to better manage their data.
• EskercoreTechnology or IntegrationEsker is a leader in AI-driven process automation software for financial and customer service departments. DataBank helps connect Esker to broader operations through document intake, validation, approvals, workflow optimization, and system integration for procure-to-pay (P2P) and order-to-cash (O2C) cycles.
• OMNIA PartnersminorChannel Partner/ Reseller/ DistributorOMNIA Partners is a purchasing alliance for supply chain management. DataBank participates as a vendor partner providing document and data operations services through this channel.

Scale indicators10 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Laserfiche: ECM and business process automation vendor competing in the same regulated-enterprise content management niche. Comparable to DataBank in combining ECM software with intelligent document processing, workflow automation, and verticalized solutions for government, healthcare, and financial services.
• M-Files: Metadata-driven document management platform with AI-powered information management capabilities. Directly comparable to DataBank's ECM/IDP portfolio, especially for regulated industries that need intelligent classification and governance.
• DocuWare: Cloud-based document management and workflow automation provider serving mid-market and enterprise customers. Comparable to DataBank's ECM hosting and document automation business with a similar mix of cloud SaaS and partner-led implementation services.
• ABBYY: AI-powered intelligent document processing platform vendor. Directly comparable to DataBank's PageIQ platform on IDP/OCR/AI classification capabilities, and a potential substitute that enterprises may evaluate as an alternative to PageIQ-based engagements.

Broad incumbents

• Box: Cloud-native content management platform named DataBank's 2025 New Partner of the Year. Directly comparable as a content services and intelligent document processing competitor, particularly for enterprises migrating from legacy ECM to Box-based workflows.
• Iron Mountain: Global leader in physical and digital information management, providing document storage, scanning, and content services. Directly comparable to DataBank on document scanning and high-volume records operations, but operates at much larger scale and broader geographic scope.
• OpenText: Large-scale enterprise information management vendor offering Content Suite, IDP, and workflow automation. Comparable to DataBank's ECM/IDP service portfolio, particularly the migration away from FileNet/Documentum/OpenText installations that DataBank's Box and OnBase practices actively pursue.
• Hyland: Owner of the OnBase ECM platform that DataBank implements and supports. Hyland is both DataBank's primary technology partner and the most directly comparable ECM software vendor with overlapping content management, workflow automation, and IDP capabilities.

Emerging players

• UiPath: Leading RPA/intelligent automation platform whose capabilities overlap with DataBank's workflow automation and intelligent RPA components of PageIQ. Comparable as both a partner and potential substitute for the automation layer of DataBank's engagements.
• Esker: AI-driven process automation software for finance and customer service operations. Already a DataBank technology partner for procure-to-pay and order-to-cash workflows, but in adjacent scenarios Esker competes directly for the same automation budget DataBank targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/databank-imx
• Xx.com/databankimx
• Facebookfacebook.com/databankimx

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Databank IMX