Databank IMX
DataBank IMX provides enterprise content management, intelligent document processing, and workflow automation services to 1,500+ organizations, including 48 Fortune 1000 companies in healthcare, government, energy, and regulated industries, as a Kyocera Document Solutions subsidiary.
- Company typePrivate
- Founded1991
- HeadquartersChesterton, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Databank IMX does
DataBank IMX is a U.S.-based provider of enterprise content management (ECM), intelligent document processing (IDP), and workflow automation services. Founded in 1991 as a regional paper conversion service for legal and federal litigation, the company has evolved through acquisitions (ImageMax in 2005; Information Access Systems, eDocument Resources, and Alpha Systems between 2011 and 2014) into a national document and data operations partner. Since 2017 it has operated as a wholly-owned subsidiary of Kyocera Document Solutions (part of Kyocera Corporation, ~$13.3B FY2024 consolidated sales). DataBank serves more than 1,500 organizations — including 48 of the Fortune 1000 — across healthcare, government and public sector, energy and oil & gas, and general enterprise verticals, supported by 580+ employees across six U.S. offices and a remote-first footprint spanning 36 states.
The company's product and platform stack is anchored by two proprietary assets: PageIQ, a cloud-native, AI-powered enterprise automation platform that integrates adaptive IDP, workflow automation, intelligent robotic process automation (RPA), and content management; and The DataBank Cloud, a full-service AWS-powered ECM hosting service with flat-rate annual pricing, high availability, disaster recovery, and compliance controls. Around these platforms, DataBank delivers specialized services for high-volume document scanning, intelligent document processing with subject-matter-expert validation, content migrations, records governance, and cross-system orchestration. The company is the longest-tenured Hyland OnBase partner (since 2005) and holds flagship partner status with Box (2025 New Partner of the Year), AWS, Microsoft (SharePoint/Azure), Esker, and Jadu.
DataBank generates revenue through three primary streams: professional services (project-based, managed services, hybrid, and optimization/training engagements), subscription-based cloud hosting (The DataBank Cloud and Care+ enhanced support, both billed annually), and high-volume document processing services. Go-to-market is predominantly enterprise field sales, structured around delivery models targeting highly regulated buyers through direct engagement and solution engineering. Reported customer outcomes include 1B+ records processed annually, a 55 NPS, 99%+ support satisfaction, and quantified efficiency gains such as a 70% reduction in public record search and retrieval time for the Massachusetts Registry of Vital Records and Statistics.
Databank IMX firmographics
Firmographics- Name
- Databank IMX
- Legal name
- DataBank IMX
- Website
- https://databankimx.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- DataBank IMX provides enterprise content management, intelligent document processing, and workflow automation services to 1,500+ organizations, including 48 Fortune 1000 companies in healthcare, government, energy, and regulated industries, as a Kyocera Document Solutions subsidiary.
- Ownership category
- akta.pro rank
Databank IMX industry classification
Industry- Product category
- Enterprise Content Management Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Enterprise Content Management (ECM) Suites (HDAEAGAB)
- akta.pro secondary industries
- Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)
Keywords
Where Databank IMX is headquartered
LocationHeadquarters
- HQ city
- Chesterton
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Databank IMX business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Professional Services: Services including solution design, implementation, support, optimization, upgrades, and expansion services for ECM systems. Provided through project-based, managed services, and hybrid engagement models.
- Managed Services: Ongoing managed services and staff augmentation for OnBase environments, cloud hosting, and operational support with Care+ enhanced support offering 24/7 coverage.
- Document Processing Services: High-volume document scanning, intelligent document processing, SME validation, and outsourced mailroom processing services.
- Cloud Hosting Services: Full-service ECM hosting through The DataBank Cloud with predictable flat-rate pricing covering server maintenance, software upgrades, and ongoing management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Full-Service ECM Hosting with flat-rate pricing |
| Subscription | Annual | Care+ Enhanced Support - 24/7 around-the-clock coverage |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Databank IMX product offering
Product offeringCore offering
DataBank IMX provides document and data operations services for highly regulated organizations, organized around three phases: Document Intake & Data Capture, Content Management Solutions, and Data-Driven Workflow Automation. The company sells its proprietary PageIQ AI-powered intelligent document processing platform and The DataBank Cloud (AWS-powered ECM hosting), supported by professional services, managed services, and implementation for partner platforms including Hyland OnBase, Box, Microsoft SharePoint/Azure, and Esker.
Product overview
DataBank IMX offers a unified portfolio of document and data operations services organized around three interconnected phases: Intake, Manage, and Activate. The core product platform consists of The DataBank Cloud (cloud hosting infrastructure powered by AWS) and PageIQ (cloud-native AI-powered enterprise automation platform). PageIQ integrates adaptive Intelligent Document Processing, workflow automation, and intelligent RPA to automate document-centric workflows. These core platforms are complemented by specialized service offerings including Document Intake & Data Capture Services (high-volume scanning, intelligent document processing, SME validation, mailroom processing), Content Management Solutions (assessments, migrations, ECM hosting, data warehousing), and Data-Driven Workflow Automation (process automation, system integrations, cross-system orchestration). The company also provides specialized implementation and integration services for partner platforms including Hyland OnBase, Microsoft (SharePoint/Azure), Box, Esker, and Jadu. The overall architecture is designed as a platform-plus-services model where The DataBank Cloud and PageIQ serve as the foundational technology layers, supported by professional services for implementation, migration, optimization, and managed services.
Differentiator
Problem solved
Functional benefit
Brands
- PageIQ: Cloud-native AI platform for intelligent document automation that ingests documents from any source, understands them with AI, and routes them through workflow to the right people and systems
- The DataBank Cloud
Products and services
- PageIQ A cloud-native AI-powered enterprise automation platform that optimizes business operations by integrating adaptive Intelligent Document Processing (IDP), workflow automation, intelligent RPA, and content management to automate tedious and repetitive document processing tasks. Ingests documents from any source, classifies with AI, and routes them through workflow to the right people and systems. Features include confidence scoring, straight-through processing automation, human-in-the-loop validation, mid-flow API data checks, RPA for system gaps, and BYOS storage. For regulated organizations seeking to automate high-volume document-driven workflows.
- The DataBank Cloud A comprehensive cloud hosting and enterprise automation solution providing full-service ECM hosting and PageIQ intelligent document processing. Powered by AWS infrastructure with features including high availability, disaster recovery, compliance controls, dedicated support team, and predictable flat-rate pricing covering server maintenance, software upgrades, and ongoing management.
- Document Intake & Data Capture Services Services for capturing, classifying, extracting, validating, and routing documents and data. Includes high-volume document scanning, intelligent document processing, subject matter expert validation, and outsourced mailroom processing services. Supports backlogs reduction and downstream workflow automation.
- Content Management Solutions Services for assessing, implementing, migrating, hosting, governing, and structuring content. Includes content platform assessment and implementation, data and content migrations, records governance and retention, ECM cloud hosting, and structured data warehousing.
- Data-Driven Workflow Automation Services for designing and integrating workflows, automation, system connections, orchestration, and reporting. Includes workflow and process automation, system integrations, cross-system orchestration, and operational analytics.
- Care+ Enhanced Support 24/7 around-the-clock technical support service providing troubleshooting, system health checks, dedicated account handling, team and end-user training for DataBank solutions including PageIQ and The DataBank Cloud.
Quantifiable outcome
- 1 billion+ records processed annually
- +5 more outcomes
Companies that use Databank IMX
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles5 records
Databank IMX technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability8 records
Feature4 records
Databank IMX partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered flagship, core and minor.
- BoxflagshipNamed Box's 2025 New Partner of the Year for leadership in content services and intelligent document processing. Partnership focuses on helping enterprises conquer tough content challenges: digitizing archives, migrating from legacy document management systems (FileNet, Documentum, OnBase, OpenText), rebuilding complex workflows in Box, and ensuring success in regulated industries.
- Sunset Point SoftwarecoreStrategic partnership and investment involving Sunset Point Software announced February 24, 2025. The collaboration combines DataBank's expertise in data insights with Sunset Point's AI and RPA technology to help organizations decommission legacy systems and operationalize data.
- Hylandflagship18+ year partnership since 2005 as the most knowledgeable OnBase enterprise content management system and service provider. DataBank provides strategy, implementation, optimization, hosting, support, and expansion services for OnBase environments. Multiple awards including Global Partner of the Year 2025, Performance Partner of the Year 2025, and Industry Excellence Partner of the Year 2025.
- Amazon Web Services (AWS)coreAWS powers The DataBank Cloud providing optimal infrastructure, tools, and resources to develop, deploy, and manage applications. AWS's core infrastructure is designed to support highly regulated environments including FedRAMP and NIST 800-53 security frameworks.
- MicrosoftcoreDataBank specializes in services to better manage files and data in SharePoint and Azure, excels in intelligent document processing, migrations, consolidations, and governance improvements. Through collaboration with the Microsoft ecosystem, DataBank empowers organizations to better manage their data.
- EskercoreEsker is a leader in AI-driven process automation software for financial and customer service departments. DataBank helps connect Esker to broader operations through document intake, validation, approvals, workflow optimization, and system integration for procure-to-pay (P2P) and order-to-cash (O2C) cycles.
- OMNIA PartnersminorOMNIA Partners is a purchasing alliance for supply chain management. DataBank participates as a vendor partner providing document and data operations services through this channel.
Scale indicators10 records
Recent moves9 records
Expansion highlights6 records
Databank IMX competitors and assessment
Company assessmentDirect peers
- Laserfiche: ECM and business process automation vendor competing in the same regulated-enterprise content management niche. Comparable to DataBank in combining ECM software with intelligent document processing, workflow automation, and verticalized solutions for government, healthcare, and financial services.
- M-Files: Metadata-driven document management platform with AI-powered information management capabilities. Directly comparable to DataBank's ECM/IDP portfolio, especially for regulated industries that need intelligent classification and governance.
- DocuWare: Cloud-based document management and workflow automation provider serving mid-market and enterprise customers. Comparable to DataBank's ECM hosting and document automation business with a similar mix of cloud SaaS and partner-led implementation services.
- ABBYY: AI-powered intelligent document processing platform vendor. Directly comparable to DataBank's PageIQ platform on IDP/OCR/AI classification capabilities, and a potential substitute that enterprises may evaluate as an alternative to PageIQ-based engagements.
Broad incumbents
- Box: Cloud-native content management platform named DataBank's 2025 New Partner of the Year. Directly comparable as a content services and intelligent document processing competitor, particularly for enterprises migrating from legacy ECM to Box-based workflows.
- Iron Mountain: Global leader in physical and digital information management, providing document storage, scanning, and content services. Directly comparable to DataBank on document scanning and high-volume records operations, but operates at much larger scale and broader geographic scope.
- OpenText: Large-scale enterprise information management vendor offering Content Suite, IDP, and workflow automation. Comparable to DataBank's ECM/IDP service portfolio, particularly the migration away from FileNet/Documentum/OpenText installations that DataBank's Box and OnBase practices actively pursue.
- Hyland: Owner of the OnBase ECM platform that DataBank implements and supports. Hyland is both DataBank's primary technology partner and the most directly comparable ECM software vendor with overlapping content management, workflow automation, and IDP capabilities.
Emerging players
- UiPath: Leading RPA/intelligent automation platform whose capabilities overlap with DataBank's workflow automation and intelligent RPA components of PageIQ. Comparable as both a partner and potential substitute for the automation layer of DataBank's engagements.
- Esker: AI-driven process automation software for finance and customer service operations. Already a DataBank technology partner for procure-to-pay and order-to-cash workflows, but in adjacent scenarios Esker competes directly for the same automation budget DataBank targets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Databank IMX social profiles
Digital presenceDatabank IMX compliance and trust
Trust signalCompliance8 records
Databank IMX financial estimates
Financial estimateRevenue estimate
Valuation estimate
Databank IMX leadership team
Management profileNumber of profiles
Profiles18 records
Databank IMX funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Databank IMX M&A and investment
M&A and investmentM&A3 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Databank IMX
What does Databank IMX do?
DataBank IMX provides document and data operations services for highly regulated organizations, organized around three phases: Document Intake & Data Capture, Content Management Solutions, and Data-Driven Workflow Automation. The company sells its proprietary PageIQ AI-powered intelligent document processing platform and The DataBank Cloud (AWS-powered ECM hosting), supported by professional services, managed services, and implementation for partner platforms including Hyland OnBase, Box, Microsoft SharePoint/Azure, and Esker.
Is Databank IMX a public or private company?
Databank IMX is a private company. It is classified as corporate owned and is currently operating.
When was Databank IMX founded?
Databank IMX was founded in 1991. It employs 501 to 1,000 people.
Where is Databank IMX based?
Databank IMX is headquartered in Chesterton, United States, in the North America region.
How does Databank IMX make money?
Four revenue lines are on record. Professional Services are the primary driver. The others are managed Services, document Processing Services and cloud Hosting Services.
Who are Databank IMX's main competitors?
Direct peers on record are Laserfiche, M-Files, DocuWare and ABBYY. Broad incumbents are Box, Iron Mountain, OpenText and Hyland. Emerging players are UiPath and Esker.
Does Databank IMX have an API?
No public API is recorded for Databank IMX.
What industry is Databank IMX in?
Databank IMX's product category is Enterprise Content Management Services. Its primary akta.pro industry code is HDAEAGAB, Enterprise Content Management (ECM) Suites, with a secondary code of HDAEAGAD, Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP). Its NAICS code is 51821 and its SIC code is 7370.