ShipScience
ShipScience is an enterprise parcel shipping control platform that unifies carrier data across 16+ parcel carriers to automate loss/damage claims, continuous audit, and carrier performance monitoring for high-volume enterprise shippers with $1M+ annual parcel spend.
- Company typePrivate
- Founded2017
- HeadquartersLos Gatos, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ShipScience does
ShipScience is an enterprise parcel shipping control platform founded in 2017 and headquartered in Los Gatos, California. The company serves high-volume enterprise shippers with $1M+ annual parcel spend — including retailers, 3PLs, D2C brands, subscription box operators, and multi-brand enterprises — by unifying parcel tracking, invoice, and order data across 16+ carriers (UPS, FedEx, USPS, DHL, OnTrac, Veho, GLS, UniUni, and others) into a normalized Parcel Data Platform. On top of this data layer, ShipScience sells SimpleClaims (end-to-end loss and damage claims automation across detect, evidence assembly, filing, appeals, and reconciliation) and ActiveAudit (continuous package-level parcel auditing with anomaly detection and automated carrier disputes), supplemented by CarrierWatch for SLA monitoring, My Next Carrier for carrier discovery, and ParcelAgents — an MCP-native agentic AI layer with six agents for autonomous invoice audit, claims filing, and carrier inquiry resolution. The company is self-funded, profitable, and remote-first with 35+ employees.
ShipScience's revenue model blends SaaS subscriptions tied to shipment volume and complexity with outcome-based pricing (25% of paid claims on SimpleClaims, with no base fee) and a sizable professional services catalog — rate negotiations, bid rating, GRI impact analysis, network strategy, contract pricing blueprints, advisory at $350/hr with a two-hour minimum, and M&A diligence — which both monetizes parcel expertise and feeds the enterprise sales motion. Distribution is primarily direct enterprise field sales targeting operations, finance, and logistics decision-makers, with an Alliance/Strategic/Tech-enabled partner program extending reach, free ROI calculators and free-data-analysis offers driving mid-funnel conversion, and self-serve free tools (My Next Carrier, Parcel Data Platform) supporting top-of-funnel demand. The platform processes 109M+ shipments annually (28x growth since 2018) and tracks $1.82B in customer parcel spend, with SOC 2 Type II certification supporting enterprise procurement requirements.
ShipScience firmographics
Firmographics- Name
- ShipScience
- Legal name
- ShipScience LLC
- Website
- https://shipscience.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ShipScience is an enterprise parcel shipping control platform that unifies carrier data across 16+ parcel carriers to automate loss/damage claims, continuous audit, and carrier performance monitoring for high-volume enterprise shippers with $1M+ annual parcel spend.
- Ownership category
- akta.pro rank
ShipScience industry classification
Industry- Product category
- Parcel Shipping Software
- NAICS
- Support Activities for Transportation (488)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Claims, Overcharge Recovery & Post-Audit (Refunds, Chargebacks, Recovery) (TLAEAIAJ)
- akta.pro secondary industry
- Detention/Demurrage & Accessorial Management (Tracking, Validation, Billing) (TLAEAIAH)
Keywords
Where ShipScience is headquartered
LocationHeadquarters
- HQ city
- Los Gatos
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ShipScience business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: Software-as-a-service platform fees for access to SimpleClaims, ActiveAudit, CarrierWatch, Parcel Data Platform, and ParcelAgents. Pricing tied to shipment volume and complexity. Outcome-based pricing model available (25% of paid claims for SimpleClaims).
- Professional Services: Advisory and consulting services including rate negotiations, bid rating, GRI impact analysis, network strategy, contract pricing blueprint, and custom projects. Billed at $350/hr for advisory engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Advisory & Strategy |
| Other | Multi-year contract | Custom Project |
| Outcome Based/ Performance | Pay-as-you-go | SimpleClaims (Claims Automation) |
| Subscription | Annual | Enterprise SaaS Platform |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
ShipScience product offering
Product offeringCore offering
ShipScience provides an enterprise parcel shipping control platform that unifies parcel data from 16+ carriers (UPS, FedEx, USPS, DHL, OnTrac, Veho, and others) into a single normalized data layer, then powers automated loss and damage claims filing (SimpleClaims), continuous parcel audit and dispute automation (ActiveAudit), SLA and carrier performance monitoring (CarrierWatch), carrier discovery (My Next Carrier), and an agentic AI layer for autonomous invoice auditing and claim resolution (ParcelAgents). The company complements its software with professional services such as rate negotiations, bid rating, GRI impact analysis, network strategy design, contract pricing blueprints, and M&A parcel-spend diligence.
Product overview
ShipScience is an enterprise parcel shipping control platform that unifies parcel data into a single platform fueling claims automation and always-on auditing. The product architecture consists of a Parcel Data Platform as the foundational data layer, two core software products (SimpleClaims for end-to-end loss and damage claims automation, and ActiveAudit for continuous package-level parcel auditing), plus additional modules including CarrierWatch for SLA monitoring, My Next Carrier for carrier discovery, and ParcelAgents as an agentic AI layer for autonomous invoice auditing and claims filing. The platform integrates with 16+ parcel carriers including UPS, FedEx, USPS, and regional carriers. Professional services including rate negotiations, network strategy, GRI impact analysis, and advisory consulting complement the software products. ShipScience offers a public API and MCP-native ParcelAgents for developer extensibility.
Differentiator
Problem solved
Functional benefit
Products and services
- SimpleClaims Automated loss and damage claims processing platform that detects eligible shipments, assembles evidence, files claims with carriers, tracks dispositions, manages appeals, and reconciles payments across 16+ parcel carriers including UPS, FedEx, USPS, and DHL. Designed for enterprise parcel shippers.
- ActiveAudit Package-level parcel audit platform that continuously monitors shipments and performance, flags service failures, billing errors, and anomalies, and creates carrier accountability through evidence-based disputes. Designed for enterprise shippers running volume across multiple carriers.
- CarrierWatch Time-in-transit and SLA monitoring tool that tracks carrier delivery performance against commitments, surfacing carrier accountability data for enterprise shippers.
- My Next Carrier Free carrier discovery tool that uses a shipper's own shipping profile data to model alternative carriers and evaluate options before commitment.
- Parcel Data Platform Free unified parcel data layer that ingests tracking, invoice, and order data across carriers, normalizes events and fields, enforces evidence requirements, controls retention and PII, and maintains an immutable audit trail that powers all other ShipScience products.
- ParcelAgents Agentic AI layer with six autonomous agents that audit invoices, file claims and disputes, and resolve inquiries across every major parcel carrier. MCP-native and token-priced for AI-driven workflow automation.
- ShipScience API Public API enabling developers to build on ShipScience parcel data and tooling, with APIs and webhooks for integration with ERP, finance, and BI systems. Documentation available at docs.shipscience.com.
- Rate Negotiations Full-service carrier negotiation where ShipScience analyzes data, builds a negotiation playbook, and sits alongside the client until better parcel rates are secured.
- Bid Rating Service that scores UPS or FedEx contract proposals against the shipper's actual shipping data before signing, evaluating rate competitiveness and quantifying potential savings.
- GRI Impact Analysis Analysis service that determines the true annual General Rate Increase cost on actual shipments versus headline rates, quantifying dollar impact on parcel spend.
- Network Strategy Consulting service that models warehouse locations, carrier mix, and service levels against actual shipment data to design optimal distribution networks.
- Contract Pricing Blueprint Data-driven framework that shows fair pricing benchmarks by quantifying targets for every parcel contract pricing term.
- Advisory & Strategy Open-ended expert parcel consulting service billed at $350/hr with a 2-hour minimum, covering quick reads, second opinions, and parcel questions.
- M&A Diligence Fast expert assessment of target parcel spend including contract quality, rate competitiveness, structural risks, and post-close savings opportunity for M&A deal teams.
- Custom Project Custom-scoped consulting engagement built around specific parcel problems, priced from a tier and value-share framework to fit the customer situation.
- Peak/Demand Impact Analysis Analysis service that quantifies exact peak and demand surcharge costs by service and category, identifying where surcharges are costing the most.
- Announcement Impact Analysis Analysis service that provides precise dollar impact for any single carrier change or announcement, delivered quickly.
- Rezone Impact Analysis Analysis service that models the cost impact of origin ZIP changes, calculating zone distribution shifts and resulting rate changes for shippers considering warehouse moves.
Companies that use ShipScience
Customer profileNamed customers13 records
Segments6 records
Ideal customer profiles2 records
ShipScience technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability5 records
Feature7 records
ShipScience partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- OneTreePlanted.orgminorEnvironmental partnership where ShipScience plants a tree for every customer onboarded. Part of company's Doin' Some Good initiative to offset environmental impact from cardboard usage in shipping.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
ShipScience competitors and assessment
Company assessmentDirect peers
- Shipware: Shipware is a parcel cost-reduction consultancy and software provider serving enterprise shippers with parcel spend optimization, rate negotiation, and audit services — directly overlapping ShipScience's SimpleClaims, ActiveAudit, and rate-negotiation offerings for the same high-volume shipper customer base.
- Reveel: Reveel (formerly Spend Management Experts) is a parcel spend management and contract optimization platform targeting enterprise shippers, with overlapping value propositions in parcel audit, contract analytics, and carrier performance management comparable to ShipScience's ActiveAudit and Contract Pricing Blueprint.
- nVision Global: nVision Global is a freight audit and payment provider that has expanded into parcel spend management for enterprise shippers, overlapping with ShipScience's parcel audit and invoice normalization capabilities for global logistics organizations.
- CTSI-Global: CTSI-Global provides freight audit, payment, and supply chain analytics services for shippers across modes, including parcel — directly comparable to ShipScience's ActiveAudit and ParcelAgents invoice-audit automation for enterprise customers.
- ProShip: ProShip is a multi-carrier shipping software and rate management platform for enterprise shippers, with parcel rate engine and carrier compliance features that overlap ShipScience's carrier integration layer and rate-negotiation enablement.
Broad incumbents
- Cass Information Systems: Cass Information Systems is a large, established freight audit and payment provider with broad multi-modal coverage and deep enterprise relationships; its parcel audit capability sits within a wider finance and B2B payments portfolio, overlapping with ShipScience's audit and invoice normalization.
- AFMS (CTG): AFMS, part of ControlPay/CTG, is an established freight audit, payment, and logistics analytics provider serving enterprise shippers — offering parcel audit modules comparable to ShipScience's ActiveAudit within a broader multi-modal spend-management portfolio.
- ShipStation (Auctane): Auctane's ShipStation is a widely adopted multi-carrier shipping management platform serving SMB and mid-market shippers; it overlaps ShipScience on carrier integrations and shipment data ingestion but focuses on label generation rather than audit, claims, and spend recovery.
Emerging players
- EasyPost: EasyPost provides a multi-carrier shipping API for tracking, rating, and label generation — directly overlapping ShipScience's carrier integration footprint (EasyPost is also one of ShipScience's integration partners) and increasingly extending into post-shipment visibility and analytics.
- ShipHero: ShipHero is a WMS and fulfillment platform serving DTC and mid-market shippers with parcel shipping data; its carrier-rate and reporting features intersect with ShipScience's Parcel Data Platform for shippers managing parcel spend alongside warehouse operations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights8 records
Customer concentration
ShipScience social profiles
Digital presenceShipScience compliance and trust
Trust signalCompliance2 records
ShipScience financial estimates
Financial estimateRevenue estimate
Valuation estimate
ShipScience leadership team
Management profileNumber of profiles
Profiles8 records
ShipScience funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ShipScience M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ShipScience
What does ShipScience do?
ShipScience provides an enterprise parcel shipping control platform that unifies parcel data from 16+ carriers (UPS, FedEx, USPS, DHL, OnTrac, Veho, and others) into a single normalized data layer, then powers automated loss and damage claims filing (SimpleClaims), continuous parcel audit and dispute automation (ActiveAudit), SLA and carrier performance monitoring (CarrierWatch), carrier discovery (My Next Carrier), and an agentic AI layer for autonomous invoice auditing and claim resolution (ParcelAgents). The company complements its software with professional services such as rate negotiations, bid rating, GRI impact analysis, network strategy design, contract pricing blueprints, and M&A parcel-spend diligence.
Is ShipScience a public or private company?
ShipScience is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ShipScience founded?
ShipScience was founded in 2017. It employs 11 to 50 people.
Where is ShipScience based?
ShipScience is headquartered in Los Gatos, United States, in the North America region.
How does ShipScience make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are professional Services.
Who are ShipScience's main competitors?
Direct peers on record are Shipware, Reveel, nVision Global, CTSI-Global and ProShip. Broad incumbents are Cass Information Systems, AFMS (CTG) and ShipStation (Auctane). Emerging players are EasyPost and ShipHero.
Does ShipScience have an API?
Yes. ShipScience API enables developers to build on the company's parcel data and tooling. The API supports APIs and webhooks for integration with ERP, finance, and BI systems. ParcelAgents is described as MCP-native and token-priced, indicating Model Context Protocol support for AI agent integrations. The documentation is available at docs.shipscience.com. Developer documentation is at docs.shipscience.com/docs/getting-started.
What industry is ShipScience in?
ShipScience's product category is Parcel Shipping Software. Its primary akta.pro industry code is TLAEAIAJ, Claims, Overcharge Recovery & Post-Audit (Refunds, Chargebacks, Recovery), with a secondary code of TLAEAIAH, Detention/Demurrage & Accessorial Management (Tracking, Validation, Billing). Its NAICS code is 488 and its SIC code is 4731.