GTS

What GTS does

GTS (Global Tek Solutions LLC) is a privately held, Frisco, Texas-based AI transformation and customer experience solutions provider founded in 2014, operating with a headcount of 11-50. The company designs, builds, secures, and operates technology ecosystems that power AI-enabled contact centers, customer engagement, and unified communications for enterprise and public-sector clients, with Government and Finance as its primary verticals and Retail, Healthcare, and Higher Education as secondary segments. Its GTM combines direct enterprise field sales — anchored by a "Talk to Our Experts" consultative motion — with channel and Master Agent distribution following the May 2025 acquisition of AMT Telecom Group.

GTS's product portfolio centers on three proprietary AI brands — OmniBots (autonomous AI agents for customer service automation), OmniAssist (AI-assisted process automation for customer and employee experience), and OmniDARS (data analytics and CX optimization) — layered on top of an AI/ML, cloud, business applications, and CX strategy services practice. The underlying technical architecture is partner-platform-based rather than model-native: GTS integrates and orchestrates Genesys for CX/contact center, Google Cloud for AI and infrastructure, AWS for cloud, and 8x8 for unified communications. No proprietary AI models, patents, or research artifacts are disclosed, and the only stated AI modality is text/NLP for chatbot and assistant functionality.

Revenue is generated through two streams: professional services (consulting, implementation, and managed services, likely project-based and recurring) and technology distribution (channel revenue from reselling platform solutions through the Master Agent network). Pricing is opaque and contact-based. Geographic reach is anchored in the United States, with international expansion executed through partnerships rather than owned entities — most notably the March 2026 partnerships with Myanma Posts and Telecommunications (MPT) for secure A2P messaging in Myanmar and with Truecaller for global business messaging ecosystem access. The company has completed two acquisitions in 16 months (AdaptCX in January 2024 and AMT Telecom Group in May 2025) and received the Rising Star Sponsor Award from the Alliance of Channel Women in 2026, indicating an active expansion trajectory from a small base.

Name

GTS

Legal name

Global Tek Solutions LLC

Website

https://globo-tek.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

GTS (Global Tek Solutions LLC) is a Frisco, Texas-based AI transformation and customer experience solutions provider serving enterprise and public-sector clients in Government, Finance, and adjacent verticals with proprietary Omni-branded AI products and consulting services delivered through deep partnerships with Genesys, Google Cloud, AWS, and 8x8.

Ownership category

akta.pro rank

Product category

AI Customer Experience Solutions

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

AI/ML Engineering & Model Development Services (BPAEAHAF)

akta.pro secondary industries

Data, Analytics & AI Consulting (BPAHAEAF), Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

Keywords

• AI customer experience
• Contact center transformation
• AI automation solutions
• Cloud migration services
• Enterprise AI consulting

Headquarters

HQ city

Alta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: GTS provides consulting, implementation, and managed services for AI transformation and customer experience solutions, likely through project-based and recurring service engagements with enterprise clients.
2. Technology Distribution: As a technology solutions distributor, GTS distributes technology platforms and solutions through its partner network, generating revenue through solution sales and partner channel revenue.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

GTS designs, builds, and operates AI-powered customer experience ecosystems for enterprise and government organizations, delivered through three proprietary AI products (OmniBots, OmniAssist, OmniDARS) and professional services in cloud solutions, business applications, customer experience design, and AI/ML consulting. The company leverages deep platform partnerships with Genesys, Google Cloud, AWS, and 8x8 to transform contact centers and customer engagement across regulated industries.

Product overview

GTS (Global Tek Solutions) is an AI transformation solutions provider offering a portfolio of proprietary AI products and professional services. The core AI product suite includes OmniBots (autonomous AI agents for customer service automation), OmniAssist (process automation for operational efficiency), and OmniDARS (continuous CX optimization). These AI products are complemented by service offerings in Cloud Solutions, Business Applications, Customer Experience strategy, and AI & ML solutions. GTS positions itself as an end-to-end partner that assesses, designs, builds, tests, scales, and optimizes AI-powered customer and employee experiences across the full CX lifecycle, with particular expertise in regulated industries including Government, Finance, Healthcare, Retail, and Higher Education.

Differentiator

Problem solved

Functional benefit

Brands

• OmniBots: AI-powered automation solutions for customer interactions
• OmniAssist
• OmniDARS

Products and services

• OmniBots Autonomous AI agents designed to automate customer service interactions, handling inquiries and tasks without human intervention. Targeted at enterprise and government organizations seeking scalable, always-on customer engagement automation.
• OmniAssist AI-powered automation solution that scales customer service capabilities and increases operational efficiency through intelligent process and workflow automation. For enterprise organizations seeking to automate customer and employee service operations.
• OmniDARS AI-driven optimization product that continuously improves customer and employee experiences through real-time performance monitoring, analytics, and optimization. Used by enterprises to gain data-driven CX insights and ongoing performance gains.
• Cloud Solutions Cloud infrastructure and migration services that enable organizations to modernize their technology ecosystems, leveraging partnerships with Google Cloud and AWS.
• Business Applications Enterprise business application implementation and integration services focused on operational efficiency across customer and employee workflows.
• Customer Experience CX strategy development and platform design services for personalizing experiences in real time, improving customer satisfaction, and reducing risk.
• AI & ML Solutions Artificial intelligence and machine learning consulting and implementation services to automate processes, scale capabilities, and build brand value across customer experience operations.

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core.

• TruecallercoreTechnology or Integration · 30 March 2026GTS became a partner in Truecaller's expanded multi-partner business messaging ecosystem, enabling global scale messaging services. Truecaller transitioned from an exclusive to a multi-partner model, with GTS among the new partners.
• MPT (Myanma Posts and Telecommunications)coreStrategic or Co-development Partner · 14 March 2026MPT partnered with GTS (Globe Teleservices) to enhance secure messaging services and customer experience in Myanmar and globally. The collaboration involves upgrading the A2P messaging system to ensure reliable and transparent communications.
• AMT Telecom GroupcoreChannel Partner/ Reseller/ Distributor · 16 May 2025GTS acquired AMT Telecom Group, a Master Agent based in Michigan, as part of its regional expansion strategy. The acquisition aims to leverage AMT's longstanding industry relationships and expertise to increase value for GTS's partners and clients.
• GenesyscoreTechnology or IntegrationGTS is a Genesys partner, leveraging the Genesys platform for customer experience solutions. The partnership enables delivery of AI-powered contact center transformations using Genesys' CX platform capabilities.
• GooglecoreTechnology or IntegrationGTS partners with Google (Google Cloud) to deliver AI and cloud solutions. The partnership enables leveraging Google Cloud infrastructure and AI capabilities for customer experience transformation.
• AWScoreTechnology or IntegrationGTS is an AWS partner utilizing Amazon Web Services cloud infrastructure to power AI and customer experience solutions. The partnership enables scalable, secure cloud deployments.
• 8x8coreTechnology or IntegrationGTS partners with 8x8 to deliver unified communications and contact center solutions. The partnership enables integrated CX offerings leveraging 8x8's platform capabilities.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Perficient: Digital consultancy implementing CRM, cloud, data/analytics, and AI solutions for enterprise clients — closely mirrors GTS's mix of business applications, CX, and AI/ML services.
• TTEC: Customer experience technology and services company combining CX strategy, cloud contact center implementation, and AI/analytics — overlapping GTS's end-to-end CX lifecycle positioning.
• Slalom: Technology and digital consulting firm with a strong CX, data, and cloud practice that builds AI-powered customer experience solutions on AWS, Google Cloud, and Genesys — directly comparable delivery model.
• Concentrix: Global CX and customer engagement services provider that designs, builds, and runs AI-enabled contact center programs for enterprise clients — directly comparable business model to GTS at much larger scale.

Broad incumbents

• NICE: Enterprise CX and contact center analytics platform with deep regulated-industry penetration in finance and government — overlaps GTS's primary verticals and AI/CX analytics positioning.
• Genesys: Core technology platform partner for GTS but also a broad incumbent CX platform vendor with native AI capabilities that overlap GTS's OmniBots/OmniAssist/OmniDARS product layer.
• Five9: Cloud contact center as a service provider with growing AI agent and analytics capabilities — competes for the same enterprise CX modernization budgets GTS targets.
• 8x8: Core UCaaS/CCaaS partner of GTS and an incumbent cloud communications and contact center platform with embedded AI capabilities that compete with GTS's services.

Emerging players

• Cresta: Specialized AI-for-CX vendor offering agent-assist and conversational AI products — directly comparable to GTS's OmniAssist/OmniBots product layer at a pure-play AI vendor scale.
• Talkdesk: Cloud-native AI contact center vendor competing with Genesys/8x8; relevant as both a partner candidate for GTS and a competing AI-CX delivery model for mid-market and enterprise clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/goglobo
• YouTubeyoutube.com/@GTS_CX_AI
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/global-tek-solutions-llc
• Instagraminstagram.com/bots_and_bytes
• TikToktiktok.com/@botsandbytes

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GTS