ClickPay

What ClickPay does

ClickPay is a US-headquartered cloud-based SaaS billing and payment platform purpose-built for the real estate industry, processing payments on behalf of property managers, association managers (HOAs, condos, co-ops), commercial real estate operators, and the residents/owners who pay them. Founded in 2009 as a division of NovelPay, LLC and headquartered in Hackensack, NJ with a New York office, ClickPay was acquired in 2020 by RealPage, Inc. (NASDAQ:RP) and now operates as a division within RealPage's multifamily, commercial, military, and affordable-housing technology ecosystem.

The platform delivers unified receivables automation across all payment modalities: ACH e-checks, credit and debit cards, paper checks (via a real-estate-specialized lockbox), cash (via MoneyGram's 35,000+ walk-in locations), and money orders, with a single ledger and configurable business rules applied at the portfolio, building, or unit level. Core products include Online Payments, Lockbox & Check Scanning, Online Bill Pay, e-Bill & Print Solutions, Walk-in Payments, Resident and Leasing Portals, ClickPay Billing, In Office Payments, AutoPay, Invitation Wizard, and a bilingual Homeowner Call Center. The platform's technical differentiation centers on real-time API integrations with more than 30 property management and accounting software systems, including Yardi Voyager, MRI Software, AppFolio, TOPS [ONE], Rent Manager, Vantaca, VMS, ResMan, Propertyware, and others, with associated enhancements for security (PCI compliance, SSAE 18) and AI-assisted customer support tooling.

ClickPay monetizes primarily through transaction fees on payment processing (across ACH, cards, lockbox, and cash channels), recurring SaaS platform subscriptions, lockbox/check processing services, and e-bill and print solutions. Pricing is quote-based with a 150-unit minimum qualification, positioning the company at the mid-to-enterprise end of the real estate management market. Go-to-market is multi-threaded: direct enterprise field sales, embedded partnerships with PMS vendors, channel partnerships with AvidXchange and HOA-focused banks, and self-service website onboarding, with named enterprise clients including FirstService Residential, Douglas Elliman, AKAM, Halstead, Rose Associates, LeFrak, Brown Harris Stevens, Stonehenge, Peter Cooper Village/Stuyvesant Town, Garden Communities, and Century Management Services.

Name

ClickPay

Legal name

NovelPay, LLC

Website

https://clickpay.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

ClickPay is a cloud-based real estate billing and payment platform serving property managers, association managers, and commercial operators with unified processing of ACH, cards, paper checks, and cash, integrated in real time with 30+ property management software systems.

Ownership category

akta.pro rank

Product category

Real Estate Payment Processing Software

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Bill Pay, Invoicing & Payables Platforms (BPAMAFAF)

akta.pro secondary industry

Recurring Billing & AutoPay Management (FSAMAJAE)

Keywords

• Real estate payments
• Property management billing
• HOA payment processing
• Electronic rent collection
• Lockbox check scanning

Headquarters

HQ city

Hackensack

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Payment Processing Fees: ClickPay charges property management companies transaction fees for processing payments across all channels including ACH, credit/debit cards, lockbox, and cash payments. The platform consolidates all payment methods into a single system for a unified receivables solution.
2. SaaS Platform Subscription: Property managers pay for access to the cloud-based payment and billing platform with features including custom-branded portals, business rule automation, reporting, and accounting integrations.
3. Lockbox & Check Processing Services: Specialized lockbox services for paper check processing designed specifically for real estate complexities, handling exceptions and business rules that bank lockboxes cannot manage.
4. E-Bill & Print Solutions: Billing presentment services including electronic billing distribution and paper bill printing, coordinated on behalf of property managers.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

ClickPay is a cloud-based SaaS real estate billing and payment platform that consolidates all payment channels (ACH, credit/debit cards, paper checks, money orders, and cash via MoneyGram) into a single ledger for property managers and homeowners associations. The platform provides real-time integrations with 30+ property management software systems, a real estate-specific lockbox with check scanning, ACH eCheck conversion of bank bill payments, bilingual call center support, and add-on modules including resident portals, leasing portals, e-bill and print solutions, AutoPay, and AI-powered customer support.

Product overview

ClickPay is a comprehensive real estate receivables automation platform offering a unified solution for collecting all payment types (electronic and paper) through a single dashboard. The core platform includes Online Payments (ACH, credit/debit cards), Lockbox & Check Scanning (real estate-specific paper check processing), Online Bill Pay (bank bill payment conversion to ACH), and e-Bill & Print Solutions. Supporting modules include the Resident Portal (for work orders, ledger management, applications), Leasing Portal (electronic leasing and payments), ClickPay Billing (bill presentment and distribution), In Office Payments (on-site collection), Walk-in Payments (MoneyGram cash conversion), AutoPay (recurring payments), and Invitation Wizard (new resident onboarding). Additional services include a bilingual Homeowner Call Center and 24/7 AI-powered customer support.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Payments Custom-branded online and mobile payment portals that allow residents to securely pay electronically via ACH, credit, and debit cards through a property manager-branded experience.
• Lockbox & Check Scanning Real estate-specific lockbox and check scanning service that handles business rules, exceptions, and decisioning that bank lockboxes cannot manage, reducing resources expended with paper check processing and manual entry.
• Online Bill Pay Converts paper bank checks sent via resident bank bill pay into electronic ACH transactions at the biller level, accelerating cash flow by up to a week.
• e-Bill & Print Solutions Manages e-billing and paper bill printing to cut costs and drive efficiencies for property managers, coordinating display, printing, and electronic bill distribution.
• Walk-in Payments Cash payment solution via MoneyGram partnership with over 35,000 walk-in locations, converting cash to ACH with payments funding and posting to the ledger the next day.
• Resident Portal Process automation platform enabling client representatives to assign work orders, check ledger balances, review applications, distribute leasing agreements, and communicate with vendors from desktop or mobile device.
• Leasing Portal Platform for processing payments with applications and leases, enabling leasing documentation to be prepared, managed, distributed, and signed electronically with built-in email, SMS, and social media messaging manager.
• ClickPay Billing Integrated bill presentment tool for managing, ingesting, and distributing monthly statements, coordinating display, printing, and e-billing distribution of bills to residents.
• In Office Payments On-site payment collection module enabling property managers to accept payments in their offices; integrated with SiteLink for self-storage management.
• Homeowner Call Center Bilingual white-glove call center service for HOA and homeowners association clients providing resident-facing payment support.
• 24/7 AI-Powered Customer Support Round-the-clock customer service with AI-powered chat and email support including Answer Finder and Smart Search tools for self-service help center discovery.

Quantifiable outcome

• Processing over $1 billion per month in payments
• +6 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability2 records

Feature9 records

Partnerships

Eleven partnerships are on record, tiered strategic, core and minor.

• Nabr NetworkstrategicTechnology or Integration · 16 March 2021Strategic partnership and software integration with SSO. HOAs can offer homeowners ability to pay through Nabr Network portal using ClickPay without additional credentials. Single sign-on integration embeds ClickPay payments into Nabr Network communication platform.
• Rent ManagercoreTechnology or Integration · 16 March 2021New API integration with Rent Manager Property Management Software, eliminating manual file generation and import. Enables automatic pulling of tenant data and receipt posting through Rent Manager API Access.
• ActiveBuildingcoreTechnology or Integration · 27 March 2019Seamless integration with ActiveBuilding resident portal. Supports end-to-end leasing to living solution allowing residents to register on-demand for both ClickPay and ActiveBuilding upon lease execution.
• AvidXchangecoreTechnology or Integration · 15 October 2018Partnership to help accelerate payment processes in the real estate market. Combines AvidXchange's accounts payable automation with ClickPay's accounts receivable solutions. Offers end-to-end FinTech solution from AP to AR.
• MoneyGramcoreTechnology or Integration · 3 April 2018Cash payment solution partnership. ClickPay payments can be paid in cash at MoneyGram locations, accepted electronically, and applied to rent, utilities, or other charges. API-powered location lookup built into resident home page.
• TOPS [ONE]coreTechnology or Integration · 14 December 2017Formalized partnership for system integration between TOPS ONE accounting platform and ClickPay payment platform. Allows mutual clients to collect payments in both electronic and paper check form with near-real-time ledger syncing.
• Smart Building ApplicationsminorChannel Partner/ Reseller/ Distributor · 20 February 2017Mutual reseller agreement to offer comprehensive solution for multifamily residential real estate. Smart Building Applications receives payment portal facilities and sales support; delivers co-branded property management application.
• Yardi VoyagercoreTechnology or Integration · 9 October 2015Completed integration with Yardi Voyager providing seamless integration for ClickPay clients using Yardi's Voyager real estate software. Modern cloud-based open architecture enables secure, real-time data exchange.
• RE Lockbox ServicescoreTechnology or Integration · 12 March 2015Acquisition of RE Lockbox Services, a business serving real estate clients for over 30 years. Jim Woods (former MD of RE) now leads ClickPay's lockbox division as VP Lockbox and Remote Deposit Services.
• MRI SoftwarecoreTechnology or Integration · 22 October 2014Formal partnership for system integration between MRI's property management software and ClickPay's payment and billing platform. Enables MRI clients to outsource payment processing with all payment data synchronized within MRI. ClickPay became MRI Certified Product Partner in 2018.
• RealPage, Inc. (NASDAQ:RP)coreOthersClickPay is a division of RealPage, Inc. Acquisition announced March 2020. RealPage is a leading provider of property management solutions serving the multifamily, commercial, military, and affordable housing markets.

Scale indicators11 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• RentRedi: Tenant payments platform offering ACH/card rent collection, leasing, and screening for small-to-mid landlords; overlaps with ClickPay's Online Payments and Leasing Portal modules at the lower end of the market.
• Hemlane: Full-service property management platform bundling online rent collection, ACH payments, and leasing tools; competes with ClickPay for small and mid-market landlords looking for an all-in-one PM + payments stack.
• AvidXchange: Real estate-focused AP/AR automation fintech and ClickPay's named partner; competes on the AR side for the same property manager wallet and offers an adjacent end-to-end invoice-to-payment workflow.
• Zillow Rental Manager: Free rental management tool with integrated online rent payments from Zillow; competes in the long-tail residential landlord segment that is adjacent to ClickPay's larger PM customer base.

Direct peers

• AppFolio: Cloud property management platform that natively bundles ACH and card payments, e-billing, and resident portals — overlaps with ClickPay's PMS-embedded payments model and competes directly for the same mid-market property manager ICP.
• PayLease (PayHOA / Community Association Banc): Direct HOA/community-association payment platform — ClickPay's most head-to-head competitor in the HOA/COA dues segment. ClickPay's former HOA sales lead came from PayLease, underscoring direct overlap on offerings and customers.
• Buildium: Property management SaaS with built-in online rent payments, ACH, and credit-card processing for SMB/mid-market landlords and managers — competes head-on with ClickPay for resident payment collection and ledger sync.

Others

• RealPage, Inc. (NASDAQ:RP): Parent company of ClickPay since 2020; provides the broader property management software ecosystem and distribution channel that ClickPay now operates inside, even as it remains a separately branded division.

Broad incumbents

• Yardi: Incumbent PMS with Voyager, ramping native payment offerings and ClickPay's largest integration partner; broader portfolio across multifamily, commercial, and senior living puts it in a position to disintermediate ClickPay.
• MRI Software: Large incumbent property management software that has certified ClickPay as a Product Partner; comparable enterprise customer base in CRE and multifamily with its own emerging payment capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights8 records

Customer concentration

• Xx.com/clickpay1
• Facebookfacebook.com/realpage
• LinkedInlinkedin.com/company/realpage

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds4 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ClickPay