Chargeback Gurus
Chargeback Gurus is an AI-powered chargeback management platform serving 2,200+ merchants across 10+ countries and 11 verticals, providing prevention, representment, and analytics through its FPR-360 platform on a transaction-fee-plus-subscription basis.
- Company typePrivate
- Founded2013
- HeadquartersPlano, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Chargeback Gurus does
Chargeback Gurus is a Plano, Texas-based provider of AI-powered chargeback management services, operating under legal entity International Risk Mitigation, LLC. Founded in 2013, the company helps merchants prevent, fight, and recover from payment chargebacks through its FPR-360 (Fight, Prevent, Recover) platform, which is delivered through three integrated modules: Prevention (smart prevention alerts and order intelligence, including Verifi CDRN and Ethoca alert handling), Representment (custom dispute strategies with automated evidence compilation), and Analytics (unified dashboards, root-cause analysis, VAMP risk assessment, and ROI tracking). The platform analyzes more than 35 chargeback data points and supports a 35-point fraud check system, integrating with 100+ payment processors, gateways, CRMs, and fraud-prevention tools.
The company sells to enterprise and mid-market merchants across 11 vertical industries including ticketing, cruise, gaming, retail, subscription, hospitality, car rental, telecom, tech and media, health insurance, and P&C insurance. Pricing is quote-based on a hybrid transaction-fee-plus-subscription model with month-to-month contracts, a 30-day cancellation notice, and a stated 1.5:1 minimum ROI guarantee. Distribution is primarily direct enterprise sales supplemented by referral and reseller partner programs. Chargeback Gurus is PE-backed by Falfurrias Capital Partners (2021), supports 2,200+ merchants across 10+ countries, and operates delivery centers in Plano, Texas and Chennai, India. It holds SOC 2 Type II, PCI DSS Level 1, ISO 27001, and GDPR certifications, and has been recognized on the Inc. 5000 (2023), 2026 Paladin Fraud Report, and Pan Finance Revenue Recovery Platform of the Year (2025).
Chargeback Gurus firmographics
Firmographics- Name
- Chargeback Gurus
- Legal name
- International Risk Mitigation, LLC
- Website
- https://chargebackgurus.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Chargeback Gurus is an AI-powered chargeback management platform serving 2,200+ merchants across 10+ countries and 11 verticals, providing prevention, representment, and analytics through its FPR-360 platform on a transaction-fee-plus-subscription basis.
- Ownership category
- akta.pro rank
Chargeback Gurus industry classification
Industry- Product category
- Chargeback Management and Fraud Prevention Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
- SIC
- Finance Services (6199)
- akta.pro primary industry
- Chargeback & Dispute Management (FSAMALAC)
- akta.pro secondary industries
- Payments Fraud & Chargeback Prevention (HDADALAE), Dispute Resolution, Returns & Chargeback Support (BPAAAJAM)
Keywords
Where Chargeback Gurus is headquartered
LocationHeadquarters
- HQ city
- Plano
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Chargeback Gurus business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Chargeback Representment Services: Services to fight and dispute chargebacks on behalf of merchants. Pricing is quote-based and depends on account and volume of business. No long-term contracts required - month-to-month with 30-day notice to cancel.
- Chargeback Prevention Services: Prevention Alert Program and fraud prevention tools that help merchants prevent chargebacks before they occur. Can reduce chargebacks by up to 25-50%.
- Analytics and Reporting: Advanced analytics, ROI tracking, quarterly performance analysis reports, and vulnerability assessments to help merchants understand chargeback patterns and reduce future disputes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Monthly | Custom pricing based on merchant volume and needs |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Chargeback Gurus product offering
Product offeringCore offering
Chargeback Gurus provides an AI-powered chargeback management platform (CBG Platform) that combines Prevention, Representment, and Analytics services to help merchants prevent, fight, and recover from chargebacks. The FPR-360 (Fight, Prevent, Recover) tool tracks chargebacks, recovers revenue, identifies vulnerabilities, and analyzes merchant account risk in real time, with integrations to 100+ payment processors, gateways, CRMs, and fraud prevention platforms across 10+ countries.
Product overview
Chargeback Gurus offers a unified AI-powered chargeback management platform (CBG Platform) with three core integrated modules: Prevention (Smart Prevention Alerts and Order Intelligence), Representment (custom dispute strategies with industry-leading recovery rates), and Analytics (advanced data-driven insights and real-time dashboards). The platform is supported by the FPR-360 (Fight, Prevent, Recover) tool that provides end-to-end chargeback tracking, risk analysis, and revenue recovery management. Additional offerings include the Prevention Alert Program leveraging Verifi and Ethoca networks, the Root Cause Analyzer for identifying chargeback vulnerabilities, VAMP and Chargeback Risk Calculators, ROI Analyzer, BIN Lookup, and a comprehensive Chargeback Reason Codes database. The company serves merchants across 10+ countries with flexible delivery models and month-to-month contracts, integrating with 100+ payment processors, gateways, CRMs, and fraud prevention platforms.
Differentiator
Problem solved
Functional benefit
Brands
- FPR-360: Fight, Prevent, Recover - An AI-powered chargeback management platform that provides chargeback tracking, revenue recovery analytics, vulnerability identification, and risk assessment tools.
Products and services
- CBG Platform
Quantifiable outcome
- Prevent up to 25% of chargebacks before they hit accounts
- +3 more outcomes
Companies that use Chargeback Gurus
Customer profileNamed customers7 records
Segments11 records
Ideal customer profiles3 records
Chargeback Gurus technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration51 records
AI capability6 records
Feature6 records
Chargeback Gurus partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core.
- VerificoreVerifi CDRN (Chargeback Dispute Resolution Network) integration partner. CBG manages alerts, processes refunds, and blacklists customers within 24 hours. No-Chargeback guarantee protects merchants if an alert turns into a chargeback.
- EthocacoreEthoca Alerts integration partner. CBG manages alerts, processes refunds, and blacklists customers within 24 hours. No-Chargeback guarantee protects merchants if an alert turns into a chargeback.
- StripecorePayment gateway integration partner enabling CBG platform connectivity with Stripe merchants.
- PayPalcorePayment gateway integration partner enabling CBG platform connectivity with PayPal merchants.
- BraintreecorePayment gateway integration partner enabling CBG platform connectivity with Braintree merchants.
- ChasecorePayment processor integration partner for chargeback management services.
- Wells FargocorePayment processor integration partner for chargeback management services.
- First DatacorePayment processor integration partner for chargeback management services.
- ShopifycoreeCommerce platform integration partner enabling CBG services for Shopify merchants.
- MagentocoreeCommerce platform integration partner enabling CBG services for Magento merchants.
- Authorize.netcorePayment gateway integration partner for chargeback management services.
- AdyencorePayment processor integration partner for chargeback management services.
- CyberSourcecorePayment processor integration partner for chargeback management services.
- WorldpaycorePayment processor integration partner for chargeback management services.
- American ExpresscoreCard network partner. CBG works with all major card networks including AMEX for chargeback representment.
- DiscovercoreCard network partner. CBG works with all major card networks including Discover for chargeback representment.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Chargeback Gurus competitors and assessment
Company assessmentDirect peers
- Verifi: Visa-owned chargeback and dispute resolution platform operating the CDRN alert network that CBG integrates with. Direct competitor in chargeback management and dispute resolution services for merchants.
- Ethoca: Mastercard-owned collaboration network and alert platform for chargeback prevention. Directly competes with CBG's Prevention Alert Program and provides the underlying alert data CBG consumes.
- Justt: AI-powered chargeback management platform that automates representment for merchants. Closest direct competitor to CBG's representment and recovery product line.
- Midigator: Chargeback prevention and management SaaS platform targeting subscription, e-commerce, and digital goods merchants. Directly competes with CBG's prevention and representment offerings in overlapping verticals.
Emerging players
- NoFraud: E-commerce fraud prevention and chargeback mitigation provider. Overlaps with CBG's fraud screening and prevention services for mid-market and enterprise merchants.
- Signifyd: Fraud and chargeback guarantee provider for e-commerce merchants. Competes with CBG on chargeback prevention and recovery, particularly in retail and direct-to-consumer segments.
- Sift: Digital trust and fraud prevention platform using ML for chargeback and abuse prevention. Competes with CBG's prevention capabilities and is integrated as a partner, signaling bidirectional competition.
- Riskified: AI-powered e-commerce fraud prevention platform that has expanded into chargeback guarantee and prevention services. Overlaps with CBG's prevention and representment offerings for e-commerce merchants.
Broad incumbents
- Kount: Equifax-owned digital fraud prevention platform offering chargeback prevention alongside identity and transaction risk scoring. CBG lists Kount as an integration partner, indicating overlapping product surface.
- Accertify: American Express subsidiary offering end-to-end fraud prevention, chargeback management, and dispute resolution. Competes with CBG broadly across prevention and representment, particularly for card-network-aligned merchants.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Chargeback Gurus social profiles
Digital presenceChargeback Gurus compliance and trust
Trust signalCompliance4 records
Chargeback Gurus financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chargeback Gurus leadership team
Management profileNumber of profiles
Profiles7 records
Chargeback Gurus funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chargeback Gurus M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chargeback Gurus
What does Chargeback Gurus do?
Chargeback Gurus provides an AI-powered chargeback management platform (CBG Platform) that combines Prevention, Representment, and Analytics services to help merchants prevent, fight, and recover from chargebacks. The FPR-360 (Fight, Prevent, Recover) tool tracks chargebacks, recovers revenue, identifies vulnerabilities, and analyzes merchant account risk in real time, with integrations to 100+ payment processors, gateways, CRMs, and fraud prevention platforms across 10+ countries.
Is Chargeback Gurus a public or private company?
Chargeback Gurus is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Chargeback Gurus founded?
Chargeback Gurus was founded in 2013. It employs 251 to 500 people.
Where is Chargeback Gurus based?
Chargeback Gurus is headquartered in Plano, United States, in the North America region.
How does Chargeback Gurus make money?
Three revenue lines are on record. Chargeback Representment Services are the primary driver. The others are chargeback Prevention Services and analytics and Reporting.
Who are Chargeback Gurus's main competitors?
Direct peers on record are Verifi, Ethoca, Justt and Midigator. Emerging players are NoFraud, Signifyd, Sift and Riskified. Broad incumbents are Kount and Accertify.
Does Chargeback Gurus have an API?
Yes. Chargeback Gurus integrates with client systems via API to access payment processor chargeback portals, payment gateways for transaction receipts, and CRM systems for order information, customer service notes, and shipping data. The API integration enables automated chargeback management, alert handling, and data synchronization. API access is provided to clients for system integration purposes.
What industry is Chargeback Gurus in?
Chargeback Gurus's product category is Chargeback Management and Fraud Prevention Software. Its primary akta.pro industry code is FSAMALAC, Chargeback & Dispute Management, with a secondary code of HDADALAE, Payments Fraud & Chargeback Prevention. Its NAICS code is 52232 and its SIC code is 6199.