Monaco Telecom

What Monaco Telecom does

Monaco Telecom SAM is the incumbent telecommunications operator of the Principality of Monaco, providing mobile (5G nationwide since 2019), fixed-line, fiber internet (up to 10 Gbps territory-wide), television (MonacoTelecomTV), and enterprise solutions to both residential (particuliers) and business (professionnels/entreprises) customers. The company is privately held and co-owned by the Monegasque Government and NJJ Holding, the private investment vehicle of Xavier Niel, and is the 100% shareholder of EPIC, the leading alternative operator in Cyprus and the number one mobile operator in Malta, giving the Group roughly 812,000+ mobile customers, 67,000+ fixed-line customers, 883 employees, and €398 million in consolidated revenue.

The technical platform spans a nationwide 5G radio network, a 10 Gbps fiber footprint across the territory, and an OpenStack-based private cloud distributed across three on-territory data centers hosting more than 2,000 virtual machines (~20% annual VM growth) with VMware virtualization underneath. Value-added consumer offerings include the F-Secure-powered Monaco Care Safety suite, Monaco Care Mobile device insurance, eSIM, VoLTE, Wi-Fi Calling, and an authorized Apple service center (Tech Corner). Enterprise offerings include IaaS, VPS, housing/hosting, Wi-Fi Pro, anti-DDoS protection, TrunkSIP/Voix 365 with Microsoft Teams integration, Veeam-backed backup, Cloud Mail with Exchange support, and .mc domain registration.

The company monetizes primarily through recurring monthly subscriptions (mobile, fiber, TV Premium at €9.99/month, enterprise cloud and connectivity contracts), supplemented by hardware/device sales and insurance premiums. Distribution combines two physical retail boutiques in Monaco (Fontvieille and Monte-Carlo), the Tech Corner, the myMT self-serve portal, 7-day phone and WhatsApp customer service, a dedicated enterprise sales team, and digital channels including a website, newsletter, and YouTube tutorials. Strategic priorities in the data include the 2024 launch of a generative AI virtual assistant, a 2023 carbon-footprint audit tied to the National Energy Transition Pact, and ongoing digital inclusion through La Maison du Numérique in partnership with the Prince's Government.

Name

Monaco Telecom

Legal name

Monaco Telecom SAM

Website

https://monaco-telecom.mc

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

251–500 employees

Short description

Monaco Telecom is the incumbent telecom operator of the Principality of Monaco, co-owned by the Monegasque Government and NJJ Holding, offering 5G mobile, 10 Gbps fiber, TV, and enterprise cloud/security services to residents and businesses, with Group revenue of €398 million spanning Monaco, Cyprus, and Malta.

Ownership category

akta.pro rank

Headquarters

HQ city

Monaco

HQ country

Germany

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Mobile Services: Mobile voice, SMS, and data services including 5G plans with various data allowances, prepaid options, and business mobile packages.
2. Internet and Fiber Services: Fixed internet services including fiber optic connectivity (up to 10Gbps), LaBox packages combining internet, TV, and phone.
3. Television Services: MonacoTelecomTV with Premium tier offering, including Replay, multi-screen access, and control of live broadcasts.
4. Enterprise Solutions: Business telecommunications solutions including cloud services (IaaS, VPS), connectivity solutions, Wi-Fi Pro, anti-DDoS solutions, TrunkSIP/VoIP services, and housing/hosting services.
5. Security Services: Monaco Care Safety (antivirus, secure browsing, banking protection, parental control powered by F-Secure) and Monaco Care Mobile insurance services.
6. Device Sales and Insurance: Mobile device sales, eSIM provision (€10 for replacement), Monaco Care Mobile insurance covering breakage, oxidation, theft and fraudulent communications up to €5,000.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Monaco Telecom is the incumbent telecommunications operator of the Principality of Monaco, providing mobile (5G/4G), fiber optic internet (up to 10Gbps), television, fixed-line telephony, and enterprise connectivity services. The company also offers enterprise cloud infrastructure (IaaS, VPS, hosting), security services (Monaco Care Safety powered by F-Secure, anti-DDoS), device insurance (Monaco Care Mobile), business email (Cloud Mail), and runs an authorized Apple service center (Tech Corner). Operations span Monaco and include wholly-owned subsidiaries EPIC in Cyprus and Malta.

Product overview

Monaco Telecom is the incumbent telecommunications operator of the Principality of Monaco, offering a comprehensive portfolio of consumer and enterprise services. The core product portfolio centers on mobile plans (including 5G), fiber internet (up to 10Gbps), and MonacoTelecomTV. The company differentiates through value-added services including Monaco Care Safety (F-Secure-powered security suite), Monaco Care Mobile (device insurance), and an AI-powered virtual assistant. Enterprise offerings include IaaS, VPS, housing, Wi-Fi Pro, TrunkSIP/Voix 365 (Teams integration), AntiDDoS, Veeam backup, and Cloud Mail with Exchange support. Additional services include eSIM support, VoLTE, Wi-Fi Calling, Visual Voicemail, international roaming passes, and La Maison du Numérique digital inclusion center. Monaco Telecom operates an authorized Apple service center (Tech Corner) and provides domain registration services.

Differentiator

Problem solved

Functional benefit

Brands

• MonacoTelecomTV: TV service with Replay, control of live TV, multi-screen features
• Monaco Care Safety
• Monaco Care Mobile
• Monaco Privé
• Travel Pass
• MyMT

Products and services

• Mobile Plans (Forfaits Mobiles) Mobile phone service plans providing voice, SMS, and data services on the Monaco Telecom 5G/4G network for residential and business customers, including prepaid options and dedicated business packages.
• La Fibre (Fiber Internet) High-speed fiber optic internet service delivering up to 10Gbps connectivity across the entire Monaco territory for residential and business subscribers, with bundled LaBox packages combining internet, TV, and phone.
• MonacoTelecomTV Television service offering Replay functionality, control of live broadcasts, and multi-screen capability, with a Premium tier priced at €9.99/month for residential subscribers.
• Monaco Care Safety

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability7 records

Feature4 records

Partnerships

Six partnerships are on record, tiered strategic, minor and core.

• Monaco ExtendedstrategicStrategic or Co-development Partner · 1 January 2019Monaco Telecom is a key player in the Principality of Monaco's digital transition program led by the Monaco Government.
• National Energy Transition PactminorStrategic or Co-development Partner · 1 January 2019Monaco Telecom is a signatory of the National Pact which aims to commit the Monegasque community to achieving the objectives of reducing greenhouse gas emissions by 55% by 2030, compared with 1990 levels.
• EPIC (Cyprus and Malta)coreOthersMonaco Telecom is the 100% shareholder of EPIC, the leading alternative operator in Cyprus and the number one mobile operator in Malta. Group-wide: 883 employees, €398 million revenues, +812,000 mobile customers, +67,000 fixed-line customers.
• MonacoTechstrategicStrategic or Co-development PartnerMonacoTech is a startup incubation and acceleration program co-founded by the Principality of Monaco, Monaco Telecom, and Xavier Niel.
• Maison du NumériquestrategicStrategic or Co-development PartnerLa Maison du Numérique was inaugurated on July 7, 2023, as a new place for assistance, learning and discovery around digital technology in Monaco. A project carried out in collaboration with the Prince's Government and the Town Hall of Monaco. Located at Les Jardins d'Apolline, 1 Promenade Honoré II.
• Prince Albert II FoundationminorStrategic or Co-development PartnerMonaco Telecom contributes €66,663 donated to the Prince Albert II Foundation in 5 years by paying back each year the revenue linked to the dematerialization of invoices, financing educational and environmental projects.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• PrimeTel: Cyprus-based alternative telco offering mobile, broadband, and TV. Direct competitor to EPIC Cyprus with a similar challenger positioning in the same market.
• Salt: Swiss incumbent mobile and broadband operator, also owned by NJJ Holding. Closest sibling company in the NJJ portfolio with a very similar mid-sized European incumbent telecom profile (mobile + fiber + TV + enterprise services).
• Melita: Malta-based quad-play challenger offering mobile, broadband, TV, and business services. Competes head-to-head with EPIC Malta in the same small island market with a similar product mix.
• GO plc: Incumbent integrated telecoms operator in Malta, directly competing with Monaco Telecom's EPIC Malta subsidiary in mobile, broadband, and TV. Same island-market dynamics and customer segments.
• Cyta (EPIC Cyprus competitor): Cyprus's incumbent fixed and mobile operator, directly competing with Monaco Telecom's EPIC Cyprus subsidiary. Comparable product set (mobile, fiber, TV, enterprise) in the same small island market.
• eir: Irish incumbent fixed, mobile, and broadband operator, also owned by NJJ Holding. Direct NJJ portfolio peer with comparable scale, product mix, and operational positioning in a similarly sized European market.
• Datagroup-Volia-Lifecell: Ukrainian telecom group combining Datagroup, Volia, and Lifecell under NJJ Holding ownership. Another NJJ portfolio peer operating mobile, broadband, and TV in a competitive European market with a similar mid-sized incumbent profile.

Broad incumbents

• Swisscom: Switzerland's incumbent telecom operator with nationwide mobile, broadband, TV, and enterprise/cloud services. Comparable European incumbent with overlapping product portfolio (5G, fiber, cloud, security) and similar geographic concentration in a wealthy small market.
• Bouygues Telecom: Major French mobile and fixed operator and a much larger European incumbent. Operates a similar mobile/fiber/TV/enterprise portfolio as Monaco Telecom but at materially greater scale across France and adjacent markets.
• Iliad / Free: Xavier Niel's flagship French telecom group (Free) and parent of NJJ Holding. Comparable in business model (mobile, fiber, TV) but materially larger and broader, serving as the strategic anchor for the NJJ portfolio including Monaco Telecom.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCwIQKH2nN-sT selectivity
• Xx.com/monacotelecom
• Facebookfacebook.com/MonacoTelecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monaco Telecom