EAP LatinA

What EAP LatinA does

EAP LatinA operates the Latin American Employee Assistance Program (EAP) business of TELUS Health, which is itself a subsidiary of publicly-traded Canadian telecommunications company TELUS Corporation (TSX: T). Founded in 1997 and headquartered in Buenos Aires, Argentina, the company claims to be the first and longest-standing EAP provider in the LATAM region, with nearly three decades of clinical experience. It serves 2,000+ companies and 7M+ users across 20+ Latin American countries through a B2B enterprise sales model targeting HR leaders at large corporations and multinationals operating in the region.

Its core offering is the PAE (Programa de Asistencia al Empleado), providing 24/7 access to multidisciplinary professionals — psychologists, nutritionists, lawyers, accountants, and veterinarians — for employees and their families. The platform is complemented by on-site professional services (POS), organizational health surveys and assessments, critical incident response, and NOM-035 psychosocial risk assessment for Mexican regulatory compliance. The company holds ISO/IEC 27001 information security certification and is a member of the Employee Assistance Professionals Association (EAPA). Service delivery is structured around direct enterprise engagement via website contact forms and sales consultation rather than any disclosed platform technology stack, APIs, or AI/ML components.

The business model is B2B enterprise subscription-based, with pricing not publicly disclosed and revenue figures, named customer logos, headcount trends, and management information not present in the available source material. The company's strategic positioning is anchored on three decades of regional incumbency, scale across 20+ countries, and compliance-credentialed service breadth, with TELUS Health acting as the parent brand under which LATAM EAP is operated.

Name

EAP LatinA

Legal name

TELUS Corporation

Website

https://eaplatina.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

EAP LatinA operates TELUS Health's Employee Assistance Program across 20+ Latin American countries, serving 2,000+ enterprises and 7M+ users with 24/7 multidisciplinary professional support spanning mental health, legal, financial, nutritional, and critical incident response services.

Ownership category

akta.pro rank

Product category

Employee Assistance Program Services

NAICS

Office Administrative Services (5611)

SIC

Services-Management Services (8741), Services-Management Consulting Services (8742)

akta.pro primary industry

Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO)

akta.pro secondary industries

Employee Assistance Programs (EAP) Management (HLAEAHAB), Worksite Financial Wellness & Employee Assistance Programs (EAP) (FSAIAMAN)

Keywords

• Employee assistance program
• Workplace wellness services
• Mental health support
• Psychosocial risk assessment
• Corporate wellbeing

Headquarters

HQ city

Buenos Aires

HQ country

Argentina

HQ region

Latin America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Distribution channels1 record

Marketing channels2 records

Core offering

EAP LatinA delivers Employee Assistance Program (PAE) and integrated workplace wellbeing services to organizations across Latin America, providing 24/7 access to multidisciplinary professionals (psychologists, nutritionists, lawyers, accountants, veterinarians), on-site professional advisory (POS), organizational wellbeing assessments, critical incident response, and NOM-035 psychosocial risk evaluations. Services are contracted by enterprises and delivered to their employees and families.

Product overview

TELUS Health (operating as EAP LatinA) offers an integrated health and wellbeing services platform for employees across Latin America. The core offering is the PAE (Programa de Asistencia al Empleado / Employee Assistance Program), supplemented by on-site professional services (POS), organizational health assessments, critical incident response, and NOM-035 psychosocial risk evaluations. The company serves over 2,000 companies across more than 20 countries with nearly 3 decades of experience in the region.

Differentiator

Problem solved

Functional benefit

Products and services

• PAE (Programa de Asistencia al Empleado)

Quantifiable outcome

• 7M+ users served in LATAM
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• ISO/IEC 27001 IQNETcoreOthersInformation security management certification partner ensuring data protection and security standards compliance across LATAM operations.
• Employee Assistance Professionals Association (EAPA)coreOthersProfessional association membership providing industry standards, best practices, and professional network for employee assistance programs.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• TELUS Health: Parent entity and broader health division of EAP LatinA, offering virtual care, pharmacy management, and EAP services globally. Relevant as the consolidating parent and adjacent health services platform.
• Magellan Health (Centene): Behavioral health and EAP services provider under Centene, serving government, employer, and health plan clients. Comparable as a behavioral health specialist competing in the enterprise EAP category.
• Aetna Resources for Living (CVS Health): EAP and wellbeing solution embedded within CVS Health's insurance benefits portfolio. Comparable as an enterprise EAP offering sold alongside health benefits to multinational employers with LATAM workforces.
• ComPsych: World's largest EAP provider serving global enterprises with multi-language, multi-country support. Directly comparable to EAP LatinA's enterprise EAP model and increasingly competing for the same multinational LATAM accounts.
• Optum (UnitedHealth Group): U.S.-based diversified health services giant with workplace wellbeing, behavioral health, and EAP offerings. Comparable as a broader incumbent expanding into enterprise wellbeing markets that overlap with EAP LatinA's value proposition.

Emerging players

• Modern Health: Digital-first mental health platform offering global EAP and therapy benefits to enterprises. Comparable in the workplace mental health category, though currently more concentrated in North America and EMEA than LATAM.
• Spring Health: Global mental health benefit provider for employers, combining EAP, therapy, and precision matching. Comparable in the enterprise wellbeing category and represents the digital-native direction the EAP market is moving.
• Lyra Health: Enterprise mental health benefit platform combining EAP, therapy, and coaching with a tech-first model. Comparable as an enterprise wellbeing solution; growing international presence could pressure traditional LATAM EAP incumbents.

Direct peers

• Workplace Options: Global EAP and wellbeing provider with extensive LATAM and multilingual coverage. Competes head-to-head with EAP LatinA for multinational RFPs and offers comparable 24/7 multidisciplinary professional support.

Others

• Mercer (Marsh & McLennan): Global benefits consulting and advisory firm that brokers and recommends EAP vendors to multinational employers. Relevant as a channel and influencer shaping which EAP providers (including EAP LatinA) win enterprise mandates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/EAPLatinA

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EAP LatinA