EAP LatinA
EAP LatinA operates TELUS Health's Employee Assistance Program across 20+ Latin American countries, serving 2,000+ enterprises and 7M+ users with 24/7 multidisciplinary professional support spanning mental health, legal, financial, nutritional, and critical incident response services.
- Company typePrivate
- Founded1997
- HeadquartersBuenos Aires, Argentina
- Headcount101–250
- GTM typeB2B
- OfferingServices
What EAP LatinA does
EAP LatinA operates the Latin American Employee Assistance Program (EAP) business of TELUS Health, which is itself a subsidiary of publicly-traded Canadian telecommunications company TELUS Corporation (TSX: T). Founded in 1997 and headquartered in Buenos Aires, Argentina, the company claims to be the first and longest-standing EAP provider in the LATAM region, with nearly three decades of clinical experience. It serves 2,000+ companies and 7M+ users across 20+ Latin American countries through a B2B enterprise sales model targeting HR leaders at large corporations and multinationals operating in the region.
Its core offering is the PAE (Programa de Asistencia al Empleado), providing 24/7 access to multidisciplinary professionals — psychologists, nutritionists, lawyers, accountants, and veterinarians — for employees and their families. The platform is complemented by on-site professional services (POS), organizational health surveys and assessments, critical incident response, and NOM-035 psychosocial risk assessment for Mexican regulatory compliance. The company holds ISO/IEC 27001 information security certification and is a member of the Employee Assistance Professionals Association (EAPA). Service delivery is structured around direct enterprise engagement via website contact forms and sales consultation rather than any disclosed platform technology stack, APIs, or AI/ML components.
The business model is B2B enterprise subscription-based, with pricing not publicly disclosed and revenue figures, named customer logos, headcount trends, and management information not present in the available source material. The company's strategic positioning is anchored on three decades of regional incumbency, scale across 20+ countries, and compliance-credentialed service breadth, with TELUS Health acting as the parent brand under which LATAM EAP is operated.
EAP LatinA firmographics
Firmographics- Name
- EAP LatinA
- Legal name
- TELUS Corporation
- Website
- https://eaplatina.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- EAP LatinA operates TELUS Health's Employee Assistance Program across 20+ Latin American countries, serving 2,000+ enterprises and 7M+ users with 24/7 multidisciplinary professional support spanning mental health, legal, financial, nutritional, and critical incident response services.
- Ownership category
- akta.pro rank
EAP LatinA industry classification
Industry- Product category
- Employee Assistance Program Services
- NAICS
- Office Administrative Services (5611)
- SIC
- Services-Management Services (8741), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO)
- akta.pro secondary industries
- Employee Assistance Programs (EAP) Management (HLAEAHAB), Worksite Financial Wellness & Employee Assistance Programs (EAP) (FSAIAMAN)
Keywords
Where EAP LatinA is headquartered
LocationHeadquarters
- HQ city
- Buenos Aires
- HQ country
- Argentina
- HQ region
- Latin America
Markets served
EAP LatinA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Distribution channels1 record
Marketing channels2 records
EAP LatinA product offering
Product offeringCore offering
EAP LatinA delivers Employee Assistance Program (PAE) and integrated workplace wellbeing services to organizations across Latin America, providing 24/7 access to multidisciplinary professionals (psychologists, nutritionists, lawyers, accountants, veterinarians), on-site professional advisory (POS), organizational wellbeing assessments, critical incident response, and NOM-035 psychosocial risk evaluations. Services are contracted by enterprises and delivered to their employees and families.
Product overview
TELUS Health (operating as EAP LatinA) offers an integrated health and wellbeing services platform for employees across Latin America. The core offering is the PAE (Programa de Asistencia al Empleado / Employee Assistance Program), supplemented by on-site professional services (POS), organizational health assessments, critical incident response, and NOM-035 psychosocial risk evaluations. The company serves over 2,000 companies across more than 20 countries with nearly 3 decades of experience in the region.
Differentiator
Problem solved
Functional benefit
Products and services
- PAE (Programa de Asistencia al Empleado)
Quantifiable outcome
- 7M+ users served in LATAM
- +2 more outcomes
Companies that use EAP LatinA
Customer profileSegments1 record
Ideal customer profiles1 record
EAP LatinA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
EAP LatinA partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- ISO/IEC 27001 IQNETcoreInformation security management certification partner ensuring data protection and security standards compliance across LATAM operations.
- Employee Assistance Professionals Association (EAPA)coreProfessional association membership providing industry standards, best practices, and professional network for employee assistance programs.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
EAP LatinA competitors and assessment
Company assessmentBroad incumbents
- TELUS Health: Parent entity and broader health division of EAP LatinA, offering virtual care, pharmacy management, and EAP services globally. Relevant as the consolidating parent and adjacent health services platform.
- Magellan Health (Centene): Behavioral health and EAP services provider under Centene, serving government, employer, and health plan clients. Comparable as a behavioral health specialist competing in the enterprise EAP category.
- Aetna Resources for Living (CVS Health): EAP and wellbeing solution embedded within CVS Health's insurance benefits portfolio. Comparable as an enterprise EAP offering sold alongside health benefits to multinational employers with LATAM workforces.
- ComPsych: World's largest EAP provider serving global enterprises with multi-language, multi-country support. Directly comparable to EAP LatinA's enterprise EAP model and increasingly competing for the same multinational LATAM accounts.
- Optum (UnitedHealth Group): U.S.-based diversified health services giant with workplace wellbeing, behavioral health, and EAP offerings. Comparable as a broader incumbent expanding into enterprise wellbeing markets that overlap with EAP LatinA's value proposition.
Emerging players
- Modern Health: Digital-first mental health platform offering global EAP and therapy benefits to enterprises. Comparable in the workplace mental health category, though currently more concentrated in North America and EMEA than LATAM.
- Spring Health: Global mental health benefit provider for employers, combining EAP, therapy, and precision matching. Comparable in the enterprise wellbeing category and represents the digital-native direction the EAP market is moving.
- Lyra Health: Enterprise mental health benefit platform combining EAP, therapy, and coaching with a tech-first model. Comparable as an enterprise wellbeing solution; growing international presence could pressure traditional LATAM EAP incumbents.
Direct peers
- Workplace Options: Global EAP and wellbeing provider with extensive LATAM and multilingual coverage. Competes head-to-head with EAP LatinA for multinational RFPs and offers comparable 24/7 multidisciplinary professional support.
Others
- Mercer (Marsh & McLennan): Global benefits consulting and advisory firm that brokers and recommends EAP vendors to multinational employers. Relevant as a channel and influencer shaping which EAP providers (including EAP LatinA) win enterprise mandates.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
EAP LatinA social profiles
Digital presenceEAP LatinA compliance and trust
Trust signalCompliance2 records
EAP LatinA financial estimates
Financial estimateRevenue estimate
Valuation estimate
EAP LatinA leadership team
Management profileNumber of profiles
EAP LatinA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
EAP LatinA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about EAP LatinA
What does EAP LatinA do?
EAP LatinA delivers Employee Assistance Program (PAE) and integrated workplace wellbeing services to organizations across Latin America, providing 24/7 access to multidisciplinary professionals (psychologists, nutritionists, lawyers, accountants, veterinarians), on-site professional advisory (POS), organizational wellbeing assessments, critical incident response, and NOM-035 psychosocial risk evaluations. Services are contracted by enterprises and delivered to their employees and families.
Is EAP LatinA a public or private company?
EAP LatinA is a private company. It is classified as corporate owned and is currently operating.
When was EAP LatinA founded?
EAP LatinA was founded in 1997. It employs 101 to 250 people.
Where is EAP LatinA based?
EAP LatinA is headquartered in Buenos Aires, Argentina, in the Latin America region.
Who are EAP LatinA's main competitors?
Broad incumbents on record are TELUS Health, Magellan Health (Centene), Aetna Resources for Living (CVS Health), ComPsych and Optum (UnitedHealth Group). Emerging players are Modern Health, Spring Health and Lyra Health. Workplace Options is listed as a direct peer. Mercer (Marsh & McLennan) is listed as an others.
Does EAP LatinA have an API?
No public API is recorded for EAP LatinA.
What industry is EAP LatinA in?
EAP LatinA's product category is Employee Assistance Program Services. Its primary akta.pro industry code is BPACAPAO, Wellbeing, Mental Health & Employee Assistance (EAP), with a secondary code of HLAEAHAB, Employee Assistance Programs (EAP) Management. Its NAICS code is 5611 and its SIC code is 8741.