Carousel Industries
Carousel Industries is a private, North American IT services firm founded in 1992 that delivers AI-powered managed services through its proprietary Experience Management Platform (EMP) to over 5,000 enterprise customers across voice, data, cloud, collaboration, and contact center solution areas.
- Company typePrivate
- Founded1992
- HeadquartersExeter, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Carousel Industries does
Carousel Industries, founded in 1992 and headquartered in Exeter, Rhode Island, is a privately held IT services and solutions provider serving North American enterprises. The company delivers AI-powered managed services organized around its proprietary Experience Management Platform (EMP), which unifies operations, automates workflows, and provides real-time observability across customer technology estates. Its solution portfolio spans six categories — Voice, Data, Service, Video, Cloud, and Collaboration Solutions — covering contact center, intelligent cloud, IT service management, visual collaboration, hybrid cloud infrastructure, and digital workplace modernization.
The company serves more than 5,000 enterprise customers and has supported over 6,000 CIOs on technology modernization programs, with long-tenured relationships including a 30+ year partnership with Eversource. Its go-to-market is enterprise field sales targeting C-level technology decision-makers, supported by consultative engagement, virtual demos, and website-driven lead generation. Pricing is quote-based with annual subscription contracts for managed services and scalable cloud-based models for customer experience solutions.
Carousel's revenue mechanics are anchored in recurring managed services contracts, supplemented by cloud and contact center subscriptions. Its competitive advantages include the proprietary EMP platform, a bench of 1,000+ certified experts, an 80+ customer and employee NPS, and hundreds of industry awards. The company has executed inorganic growth historically (acquisitions of Atrion and SOURCE in June 2016) but shows no disclosed funding rounds, recent M&A, or product launch timelines in the current source material, signaling a mature services business focused on platform-led service delivery rather than venture-stage expansion.
Carousel Industries firmographics
Firmographics- Name
- Carousel Industries
- Legal name
- Carousel Corporation
- Website
- https://carouselindustries.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Carousel Industries is a private, North American IT services firm founded in 1992 that delivers AI-powered managed services through its proprietary Experience Management Platform (EMP) to over 5,000 enterprise customers across voice, data, cloud, collaboration, and contact center solution areas.
- Ownership category
- akta.pro rank
Carousel Industries industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Telephone Call Centers (56142)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)
- akta.pro secondary industry
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where Carousel Industries is headquartered
LocationHeadquarters
- HQ city
- Exeter
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Carousel Industries business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: AI-powered Managed Services delivered via proprietary Experience Management Platform (EMP) for customer experience, workplace, connectivity, and intelligent cloud solutions. Revenue derived from ongoing service contracts with performance guarantees.
- Cloud Infrastructure Services: Managed cloud and data center services including certified support resources, turnkey platforms for DevOps and modern workloads, and cloud-powered business resiliency solutions.
- Contact Center and CX Solutions: Customer experience solutions including contact center channels, service mechanisms, and actional intelligence delivered through cloud-based models with scalable pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Managed Services |
| Hybrid | Monthly | Cloud-based CX Solutions |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
Carousel Industries product offering
Product offeringCore offering
Carousel Industries delivers AI-powered managed IT services through its proprietary Experience Management Platform (EMP). The company provides a portfolio of technology solutions across voice, data, service, video, cloud, and collaboration categories, helping enterprises modernize customer experience, workplace, connectivity, and cloud infrastructure with 24/7 AI-powered support, proactive monitoring, and real-time observability.
Product overview
Carousel Industries offers a portfolio of AI-powered technology solutions organized around its proprietary Experience Management Platform (EMP), a unified platform that delivers AI-powered managed services, real-time observability, and workflow automation across all solution areas. The company's offerings span six core service categories: Voice Solutions (AI-driven customer engagement and contact center), Data Solutions/Carousel Intelligent Cloud (cloud and data center architecture), Service Solutions (IT support and operations), Video Solutions/Visual Collaboration (unified communications and video conferencing), Cloud Solutions/Intelligent Cloud (multi-cloud infrastructure), and Collaboration Solutions/Digital Workplace (secure hybrid work tools). These solutions are delivered as managed services augmented by EMP's AI capabilities. Additionally, the company provides specialized solutions in cybersecurity, public safety, connectivity, and managed devices as part of its broader Intelligent Workplace offerings.
Differentiator
Problem solved
Functional benefit
Brands
- Experience Management Platform (EMP): Proprietary AI-powered platform that unifies operations, automates workflows, delivers proactive IT support, and ensures real-time observability for client technology needs.
Products and services
- Voice Solutions AI-driven customer engagement solutions combining omnichannel contact center platforms, conversational AI, real-time agent intelligence, and EMP-managed CX services to reduce costs and improve customer satisfaction for enterprise organizations.
- Data Solutions / Carousel Intelligent Cloud Expertly designed cloud and data center architectures for modern workloads, including AI-powered automation, expert technical support, and fully-managed experiences for AWS, Azure, and hybrid environments for enterprise customers.
- Service Solutions AI-powered managed IT services delivered through EMP including proactive monitoring, self-service support, IT Service Desk, and consolidated operations across cloud and on-premises infrastructure for enterprise organizations.
- Video Solutions / Visual Collaboration Cost-effective visual collaboration solutions including unified communications, video conferencing, video walls, space management, digital signage, and virtual reality tools for workspace design for enterprise organizations.
- Cloud Solutions / Intelligent Cloud Flexible, efficient, and secure infrastructure for applications and data across cloud, on-premises, edge, and hybrid environments with expert assessments and continuous optimization for enterprise customers.
- Collaboration Solutions / Digital Workplace Secure, scalable digital workplace solutions enabling seamless cloud-based voice, video, and messaging with AI-powered managed services, governance frameworks, and integrated business applications for hybrid-work enterprises.
- Intelligent Workplace Comprehensive technology modernization programs encompassing workplace solutions, customer experience, managed devices, cybersecurity, public safety, connectivity, and intelligent cloud infrastructure delivered as managed services to enterprise customers.
- Experience Management Platform (EMP) Proprietary AI-powered platform that unifies operations, automates workflows, and delivers proactive IT support through Agentic AI, real-time observability, and 24/7 managed services across voice, data, video, cloud, and collaboration solutions.
Quantifiable outcome
- 80+ Customer Net Promoter Score indicating high customer satisfaction
- +2 more outcomes
Companies that use Carousel Industries
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
Carousel Industries technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature4 records
Carousel Industries partnerships and signals
Strategic signalScale indicators9 records
Recent moves5 records
Expansion highlights4 records
Carousel Industries competitors and assessment
Company assessmentDirect peers
- Presidio: Presidio is a leading North American IT solutions provider offering managed services, cloud, collaboration, and cybersecurity to enterprise clients, with a similar consultative GTM model targeting CIOs and technology decision-makers.
- AHEAD: AHEAD is a managed services and cloud infrastructure provider focused on enterprise digital transformation, with deep capabilities in data center, cloud, and managed services that overlap directly with Carousel's Intelligent Cloud and Service Solutions offerings.
- ePlus: ePlus delivers IT solutions spanning cloud, security, collaboration, and managed services to enterprise and public sector customers, with a comparable product breadth and North American enterprise focus.
- Black Box Corporation: Black Box provides IT infrastructure, unified communications, and managed services to enterprise and government clients, with a comparable mix of voice, data, video, and managed services offerings delivered to enterprise customers.
- Ensono: Ensono is a managed services provider specializing in hybrid cloud, mainframe, and IT infrastructure management for enterprise clients, with comparable managed services and cloud infrastructure offerings to Carousel's Intelligent Cloud portfolio.
- ConvergeOne: ConvergeOne is a closely comparable IT services and managed services provider specializing in collaboration, contact center, cloud, and infrastructure solutions for enterprise customers in North America, with overlapping service categories including UC, CX, and managed services.
Broad incumbents
- Insight Enterprises: Insight Enterprises is a larger, publicly-traded global IT solutions provider offering hardware, software, services, and managed services to enterprise clients, with a much broader portfolio but overlapping cloud, collaboration, and managed services capabilities.
- CDW Corporation: CDW is a large, publicly-traded North American IT solutions provider offering integrated hardware, software, and services including cloud, collaboration, and managed services, competing with Carousel in the mid-market and enterprise segments.
- Genesys: Genesys is a global leader in cloud contact center and customer experience platforms, providing AI-powered CX solutions that compete with and complement Carousel's Voice Solutions and contact center AI offerings.
Emerging players
- Five9: Five9 is a cloud contact center software provider offering AI-driven CX solutions including virtual agents, intelligent routing, and agent assist, overlapping with Carousel's Voice Solutions and conversational AI capabilities as a potential partner or competitor.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Carousel Industries social profiles
Digital presenceCarousel Industries financial estimates
Financial estimateRevenue estimate
Valuation estimate
Carousel Industries leadership team
Management profileNumber of profiles
Profiles14 records
Carousel Industries subsidiaries and ownership
Company hierarchySubsidiaries2 records
Carousel Industries funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Carousel Industries M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Carousel Industries
What does Carousel Industries do?
Carousel Industries delivers AI-powered managed IT services through its proprietary Experience Management Platform (EMP). The company provides a portfolio of technology solutions across voice, data, service, video, cloud, and collaboration categories, helping enterprises modernize customer experience, workplace, connectivity, and cloud infrastructure with 24/7 AI-powered support, proactive monitoring, and real-time observability.
Is Carousel Industries a public or private company?
Carousel Industries is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Carousel Industries founded?
Carousel Industries was founded in 1992. It employs 1,001 to 5,000 people.
Where is Carousel Industries based?
Carousel Industries is headquartered in Exeter, United States, in the North America region.
How does Carousel Industries make money?
Three revenue lines are on record. Managed Services are the primary driver. The others are cloud Infrastructure Services and contact Center and CX Solutions.
Who are Carousel Industries's main competitors?
Direct peers on record are Presidio, AHEAD, ePlus, Black Box Corporation, Ensono and ConvergeOne. Broad incumbents are Insight Enterprises, CDW Corporation and Genesys. Five9 is listed as an emerging player.
Does Carousel Industries have an API?
No public API is recorded for Carousel Industries.
What industry is Carousel Industries in?
Carousel Industries's product category is Managed IT Services. Its primary akta.pro industry code is HDAEANAF, AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety), with a secondary code of EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist). Its NAICS code is 51821 and its SIC code is 7370.