Carousel Industries

What Carousel Industries does

Carousel Industries, founded in 1992 and headquartered in Exeter, Rhode Island, is a privately held IT services and solutions provider serving North American enterprises. The company delivers AI-powered managed services organized around its proprietary Experience Management Platform (EMP), which unifies operations, automates workflows, and provides real-time observability across customer technology estates. Its solution portfolio spans six categories — Voice, Data, Service, Video, Cloud, and Collaboration Solutions — covering contact center, intelligent cloud, IT service management, visual collaboration, hybrid cloud infrastructure, and digital workplace modernization.

The company serves more than 5,000 enterprise customers and has supported over 6,000 CIOs on technology modernization programs, with long-tenured relationships including a 30+ year partnership with Eversource. Its go-to-market is enterprise field sales targeting C-level technology decision-makers, supported by consultative engagement, virtual demos, and website-driven lead generation. Pricing is quote-based with annual subscription contracts for managed services and scalable cloud-based models for customer experience solutions.

Carousel's revenue mechanics are anchored in recurring managed services contracts, supplemented by cloud and contact center subscriptions. Its competitive advantages include the proprietary EMP platform, a bench of 1,000+ certified experts, an 80+ customer and employee NPS, and hundreds of industry awards. The company has executed inorganic growth historically (acquisitions of Atrion and SOURCE in June 2016) but shows no disclosed funding rounds, recent M&A, or product launch timelines in the current source material, signaling a mature services business focused on platform-led service delivery rather than venture-stage expansion.

Name

Carousel Industries

Legal name

Carousel Corporation

Website

https://carouselindustries.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Carousel Industries is a private, North American IT services firm founded in 1992 that delivers AI-powered managed services through its proprietary Experience Management Platform (EMP) to over 5,000 enterprise customers across voice, data, cloud, collaboration, and contact center solution areas.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Telephone Call Centers (56142)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)

akta.pro secondary industry

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Managed IT services
• Cloud infrastructure solutions
• Unified communications services
• Contact center solutions
• Experience management platform

Headquarters

HQ city

Exeter

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: AI-powered Managed Services delivered via proprietary Experience Management Platform (EMP) for customer experience, workplace, connectivity, and intelligent cloud solutions. Revenue derived from ongoing service contracts with performance guarantees.
2. Cloud Infrastructure Services: Managed cloud and data center services including certified support resources, turnkey platforms for DevOps and modern workloads, and cloud-powered business resiliency solutions.
3. Contact Center and CX Solutions: Customer experience solutions including contact center channels, service mechanisms, and actional intelligence delivered through cloud-based models with scalable pricing.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Carousel Industries delivers AI-powered managed IT services through its proprietary Experience Management Platform (EMP). The company provides a portfolio of technology solutions across voice, data, service, video, cloud, and collaboration categories, helping enterprises modernize customer experience, workplace, connectivity, and cloud infrastructure with 24/7 AI-powered support, proactive monitoring, and real-time observability.

Product overview

Carousel Industries offers a portfolio of AI-powered technology solutions organized around its proprietary Experience Management Platform (EMP), a unified platform that delivers AI-powered managed services, real-time observability, and workflow automation across all solution areas. The company's offerings span six core service categories: Voice Solutions (AI-driven customer engagement and contact center), Data Solutions/Carousel Intelligent Cloud (cloud and data center architecture), Service Solutions (IT support and operations), Video Solutions/Visual Collaboration (unified communications and video conferencing), Cloud Solutions/Intelligent Cloud (multi-cloud infrastructure), and Collaboration Solutions/Digital Workplace (secure hybrid work tools). These solutions are delivered as managed services augmented by EMP's AI capabilities. Additionally, the company provides specialized solutions in cybersecurity, public safety, connectivity, and managed devices as part of its broader Intelligent Workplace offerings.

Differentiator

Problem solved

Functional benefit

Brands

• Experience Management Platform (EMP): Proprietary AI-powered platform that unifies operations, automates workflows, delivers proactive IT support, and ensures real-time observability for client technology needs.

Products and services

• Voice Solutions AI-driven customer engagement solutions combining omnichannel contact center platforms, conversational AI, real-time agent intelligence, and EMP-managed CX services to reduce costs and improve customer satisfaction for enterprise organizations.
• Data Solutions / Carousel Intelligent Cloud Expertly designed cloud and data center architectures for modern workloads, including AI-powered automation, expert technical support, and fully-managed experiences for AWS, Azure, and hybrid environments for enterprise customers.
• Service Solutions AI-powered managed IT services delivered through EMP including proactive monitoring, self-service support, IT Service Desk, and consolidated operations across cloud and on-premises infrastructure for enterprise organizations.
• Video Solutions / Visual Collaboration Cost-effective visual collaboration solutions including unified communications, video conferencing, video walls, space management, digital signage, and virtual reality tools for workspace design for enterprise organizations.
• Cloud Solutions / Intelligent Cloud Flexible, efficient, and secure infrastructure for applications and data across cloud, on-premises, edge, and hybrid environments with expert assessments and continuous optimization for enterprise customers.
• Collaboration Solutions / Digital Workplace Secure, scalable digital workplace solutions enabling seamless cloud-based voice, video, and messaging with AI-powered managed services, governance frameworks, and integrated business applications for hybrid-work enterprises.
• Intelligent Workplace Comprehensive technology modernization programs encompassing workplace solutions, customer experience, managed devices, cybersecurity, public safety, connectivity, and intelligent cloud infrastructure delivered as managed services to enterprise customers.
• Experience Management Platform (EMP) Proprietary AI-powered platform that unifies operations, automates workflows, and delivers proactive IT support through Agentic AI, real-time observability, and 24/7 managed services across voice, data, video, cloud, and collaboration solutions.

Quantifiable outcome

• 80+ Customer Net Promoter Score indicating high customer satisfaction
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature4 records

Scale indicators9 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Presidio: Presidio is a leading North American IT solutions provider offering managed services, cloud, collaboration, and cybersecurity to enterprise clients, with a similar consultative GTM model targeting CIOs and technology decision-makers.
• AHEAD: AHEAD is a managed services and cloud infrastructure provider focused on enterprise digital transformation, with deep capabilities in data center, cloud, and managed services that overlap directly with Carousel's Intelligent Cloud and Service Solutions offerings.
• ePlus: ePlus delivers IT solutions spanning cloud, security, collaboration, and managed services to enterprise and public sector customers, with a comparable product breadth and North American enterprise focus.
• Black Box Corporation: Black Box provides IT infrastructure, unified communications, and managed services to enterprise and government clients, with a comparable mix of voice, data, video, and managed services offerings delivered to enterprise customers.
• Ensono: Ensono is a managed services provider specializing in hybrid cloud, mainframe, and IT infrastructure management for enterprise clients, with comparable managed services and cloud infrastructure offerings to Carousel's Intelligent Cloud portfolio.
• ConvergeOne: ConvergeOne is a closely comparable IT services and managed services provider specializing in collaboration, contact center, cloud, and infrastructure solutions for enterprise customers in North America, with overlapping service categories including UC, CX, and managed services.

Broad incumbents

• Insight Enterprises: Insight Enterprises is a larger, publicly-traded global IT solutions provider offering hardware, software, services, and managed services to enterprise clients, with a much broader portfolio but overlapping cloud, collaboration, and managed services capabilities.
• CDW Corporation: CDW is a large, publicly-traded North American IT solutions provider offering integrated hardware, software, and services including cloud, collaboration, and managed services, competing with Carousel in the mid-market and enterprise segments.
• Genesys: Genesys is a global leader in cloud contact center and customer experience platforms, providing AI-powered CX solutions that compete with and complement Carousel's Voice Solutions and contact center AI offerings.

Emerging players

• Five9: Five9 is a cloud contact center software provider offering AI-driven CX solutions including virtual agents, intelligent routing, and agent assist, overlapping with Carousel's Voice Solutions and conversational AI capabilities as a potential partner or competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CarouselIndustries
• LinkedInlinkedin.com/company/carousel-industries

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carousel Industries