What Chargerback Lost and Found Solutions does

Chargerback Lost and Found Solutions, Inc. is a Nevada-incorporated SaaS company founded in August 2010 and headquartered in Carson City, Nevada. Co-founders Brian Colodny and Michael McLaughlin built the company after a personal lost-charger incident at a hotel; the platform was publicly launched in April 2013, initially deployed at Las Vegas resort properties including Treasure Island, New York-New York, and The Riviera. The platform is built on Azure cloud infrastructure at 99.98% availability, accessible from any device without downloads or installation, and serves enterprise customers across multiple verticals — airlines (Alaska, United, American, Air Canada), hotels and resorts (Excalibur, Venetian, Hilton Waikoloa Village, DoubleTree), cruise lines (Carnival, Royal Caribbean, Holland America, Princess, Celebrity), airports (Charlotte Douglas, Toronto Pearson), transit (MTA NYCT, Amtrak), and entertainment venues (SeaWorld San Diego, Boyne Mountain Resort, Yellowstone National Park Lodges). The company claims its partner base includes more Fortune 100 and 500 companies than all competing lost and found service providers combined.

The platform combines a consumer-facing lost-item reporting interface (embeddable via IFRAME) with a partner-facing admin dashboard, integrating AI-powered item matching, image recognition, voice-to-text input, PCI-compliant payment processing, and direct label generation with USPS, FedEx, UPS, and DHL, including international shipping documentation. The technology is protected by 12 granted U.S. patents plus additional pending applications and includes Apple AirTags and Find My compatibility for tracking lost items. Operational outcomes cited by the company and partners include return rates exceeding 90%, staff effort cut in half, and PCI/GDPR/CCPA compliance.

Chargerback operates on a freemium model: the platform, integrations, and training are provided at no cost to business partners with no long-term contracts. Revenue is generated through per-item fees on shipped lost items and through rebate/revenue-share arrangements with USPS, FedEx, UPS, and DHL. Ancillary revenue comes from the Lost & Found Pros disposition partnership (September 2022) and the Travelshipments service (announced November 2025) selling pre-paid FedEx shipping bags to travelers. The company is founder-owned and bootstrapped, with no disclosed external funding, and is led by CEO Ranson Webster (previously founder of Computing Resources, sold to Intuit for $200M in 1999), Co-Founder/President/CFO Brian Colodny (CPA), and Co-Founder/CTO Michael McLaughlin.

Name

Chargerback Lost and Found Solutions

Legal name

Chargerback, Inc.

Website

https://chargerback.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Chargerback provides a cloud-based, patent-protected SaaS platform that automates lost and found operations for airlines, hotels, cruise lines, airports, and transit operators. The platform is free to enterprise partners and monetizes through shipping transaction fees, supported by 12 U.S. patents.

Ownership category

akta.pro rank

Headquarters

HQ city

Carson City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. Shipping Transaction Fees: Chargerback earns a small fee for each lost item shipped through the platform. This is the primary revenue stream that enables the company to offer the software free to business partners.
2. Rebate Program: Revenue share arrangement with shipping partners (USPS, FedEx, UPS, DHL) where Chargerback earns commissions on shipped items. Partners may also receive rebate checks as an incentive.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Chargerback provides a cloud-based SaaS lost and found management platform that automates the reporting, matching, payment, and shipping of lost items for hospitality, travel, transportation, and entertainment businesses. The platform is offered free to business partners, with revenue generated through per-shipment transaction fees and shipping-partner rebates. It includes a partner admin dashboard, consumer-facing lost-item reporting forms, AI-powered matching, image recognition, PCI-compliant payment, and integrated shipping with USPS, FedEx, UPS, and DHL.

Product overview

Chargerback offers a single unified cloud-based SaaS platform—the Chargerback Lost & Found Solution—that combines lost item reporting, AI-powered item matching, PCI-compliant payment processing, and integrated shipping into one end-to-end system. The platform consists of a partner dashboard (admin.chargerback.com) for business customers to manage item inventory and matching, consumer-facing lost item report submission forms (embedded via IFRAME on partner sites), integrated shipping with USPS/FedEx/UPS/DHL, a PCI-compliant payment module, and advanced features including image recognition matching, Apple AirTags compatibility, touchless return, and item disposition management. Revenue is generated through shipping transaction fees rather than direct partner charges.

Differentiator

Problem solved

Functional benefit

Products and services

• Chargerback Lost and Found Solution Platform Cloud-based SaaS platform that automates lost item intake, AI-powered matching, image recognition, PCI-compliant payment, and integrated shipping for business partners across hospitality, travel, and entertainment verticals.
• Travelshipments Pre-paid FedEx shipping bag service for travelers to ship extra items ahead to their next destination or back home, integrated with Chargerback's shipping platform.

Quantifiable outcome

• Return rates of 90%+ for lost items
• +3 more outcomes

Named customers20 records

Segments10 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability4 records

Feature11 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Lost & Found ProsminorStrategic or Co-development Partner · 9 September 2022Partnership announced September 2022 for safe and environmentally-friendly salvage options for unclaimed items. Fully integrated into Chargerback's disposition tools with revenue-share model and full security/transparency about disposition of unclaimed property.
• AAHOA (Asian American Hotel Owners Association)coreGTM or Marketing Partner · 15 November 2013Chargerback joined as Founding Bronze Member to become the Lost and Found Solution Company for AAHOA members. Strategic partnership for marketing to hotel owners in the hospitality industry.
• USPS (United States Postal Service)coreTechnology or IntegrationIntegrated shipping partner that handles domestic and international package delivery for returned lost items. Pre-populated and pre-paid shipping labels are generated through Chargerback platform. All international shipping documentation is electronically filed.
• FedExcoreTechnology or IntegrationPrimary shipping partner providing domestic and international shipping for lost item returns. Shipping rates are generated directly from Chargerback accounts with same-day delivery support available. Integrated with Travelshipments pre-paid shipping bag program.
• UPScoreTechnology or IntegrationIntegrated shipping partner for lost item returns. Offers pre-populated shipping labels through Chargerback platform with tracking confirmation sent to customers via email.
• DHLcoreTechnology or IntegrationInternational shipping partner integrated with Chargerback for global lost item returns. Handles international shipping documentation filing and customs documentation.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• NotLost: NotLost is a direct SaaS competitor offering a cloud-based lost-and-found management platform for hotels, venues, and travel operators. It is the closest head-to-head alternative to Chargerback in the same niche.
• iLost: iLost is a European-based lost-and-found SaaS platform that helps airlines, transit, and venues reunite passengers with lost items. It offers comparable item matching, reporting, and shipping workflows to Chargerback.
• Lost & Found Pros: Lost & Found Pros is a disposition service for unclaimed items that partners with Chargerback but also offers its own software and asset-recovery services to venues, overlapping in the lost-and-found workflow stack.
• Finders International: Finders International is a UK-based heir tracing and lost-item recovery firm that provides professional lost-and-found services to public and private sector clients, partially overlapping with Chargerback's service layer.

Emerging players

• Reunite: Reunite is a travel-focused lost-item platform that helps airlines and airports return lost belongings to passengers, addressing the same use case as Chargerback with a more narrowly targeted offering.
• Tile: Tile provides consumer item-tracking hardware and software, similar to AirTags. While not a venue-side lost-and-found platform, Tile reduces the need for centralized lost-and-found services by enabling direct consumer recovery.

Broad incumbents

• CLEAR: CLEAR provides identity and travel-experience technology across airports and venues. While not a lost-and-found platform, it operates in the same enterprise travel channel as Chargerback and competes for travel-tech mindshare.
• Apple (Find My / AirTags): Apple's Find My network and AirTag product enable direct consumer-led lost-item recovery, bypassing venue lost-and-found workflows. Apple is the most significant adjacent threat to Chargerback's TAM, even as Chargerback has integrated AirTag support.
• Sabre Corporation: Sabre is a major travel technology incumbent providing airline, hotel, and travel-operations software. While not a lost-and-found platform, Sabre sells into the same enterprise travel buyer Chargerback targets and could bundle adjacent capabilities.

Others

• Boingo Wireless: Boingo provides connectivity services to airports, stadiums, and other large venues. As an enterprise vendor to the same customer base Chargerback sells into, it is an ecosystem peer rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubevimeo.com/596781794
• Xx.com/chargerback_web
• Facebookfacebook.com/chargerback-207708092624225
• LinkedInlinkedin.com/company/chargerback

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chargerback Lost and Found Solutions