justanswer.com
JustAnswer.com is a privately held online Q&A marketplace, founded in 2003 and headquartered in San Francisco, that connects more than 30 million individual members with 12,000+ verified experts across medical, legal, veterinary, automotive, home improvement, and tax categories, and expanded into U.S. telehealth prescription delivery via JustAnswer Pharmacy in November 2025.
- Company typePrivate
- Founded2003
- HeadquartersSan Francisco, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What justanswer.com does
JustAnswer.com is an online Q&A marketplace that connects individual consumers with verified professional experts across multiple categories including medical, legal, veterinary, automotive, home improvement, tax, electronics, and computer support. Founded in 2003 and headquartered in San Francisco, JustAnswer LLC operates as a privately held Idaho-domiciled company with localized sites in the UK, Germany, Spain, and Japan. The platform claims more than 30 million members served and 12,000+ verified experts, supported by a multi-step credential verification process including third-party license checks.
The platform is built on a chat-first architecture with the Pearl AI Assistant providing 24/7 front-door engagement, query clarification, and expert matching, with average initial response times stated at roughly 6 minutes. Core products include the JustAnswer web and mobile (iOS/Android) experience, the Pearl chatbot, the embeddable Partner Program chat widgets, the Expert Recruitment Platform at expert.justanswer.work, and JustAnswer Pharmacy, a U.S.-only telehealth service launched in November 2025 that ships prescription medications or routes them to traditional pharmacies via licensed physicians.
JustAnswer monetizes through monthly and annual consumer memberships, a pay-per-question option priced by the customer with revenue shared with experts, an affiliate partner channel paying $5–$15 per qualified sale, and ancillary premium services including the new Pharmacy vertical. Go-to-market is primarily product-led growth on a self-serve site with a heavy reliance on SEO indexed against the 16+ million archived Q&A threads, augmented by earned media, affiliate partners, and digital advertising. Awards include SimilarWeb 2025 #1 fastest-growing website, BBB A+ rating, LegitScript verification, and a Google rating of 4.9.
justanswer.com firmographics
Firmographics- Name
- justanswer.com
- Legal name
- JustAnswer LLC
- Website
- https://justanswer.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- JustAnswer.com is a privately held online Q&A marketplace, founded in 2003 and headquartered in San Francisco, that connects more than 30 million individual members with 12,000+ verified experts across medical, legal, veterinary, automotive, home improvement, and tax categories, and expanded into U.S. telehealth prescription delivery via JustAnswer Pharmacy in November 2025.
- Ownership category
- akta.pro rank
justanswer.com industry classification
Industry- Product category
- Online Expert Consultation Services
- NAICS
- Offices of Physicians (6211), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Pharmacies and Drug Retailers (456110)
- SIC
- Services-Prepackaged Software (7372), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Multi-Specialty Telehealth Provider Marketplaces (HLALALAA)
- akta.pro secondary industries
- DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA), Local Services & Experiences Generalist Marketplaces (CRAFAAAD)
Keywords
Where justanswer.com is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
justanswer.com business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Technology or R&D, Operations, Supply Chain
Revenue model
- Membership Subscriptions: Monthly membership-based service providing ongoing access to professionals with free follow-up chats, 24/7 access to verified experts, and exclusive mobile app features including 2 free phone calls on iOS
- Pay-Per-Question: Customers select a price they're willing to pay for Site Access Benefits for a single question; portion of payment goes to Expert and portion to JustAnswer
- Affiliate/Partner Referrals: Partners earn $5-$15 per sale by embedding JustAnswer chat widgets on their websites
- Additional Premium Services: Beyond Information Only services that facilitate exchanges off platform that could evolve into professional relationships, charged separately from standard membership
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard Membership with monthly billing |
| Subscription | Annual | Annual Membership with discounted billing |
| Transaction based/ take rate | Pay-as-you-go | Pay-Per-Question option |
| Other | Pay-as-you-go | Affiliate Partner Payouts |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
justanswer.com product offering
Product offeringCore offering
JustAnswer operates an online Q&A marketplace that connects individual consumers with a network of more than 12,000 verified professionals across 50+ categories (medical, legal, veterinary, automotive, home improvement, electronics, and more) for on-demand text-based consultations, with optional phone-call upgrades and free follow-up chats during the membership period. The platform monetizes primarily through a recurring membership subscription, with a newly launched JustAnswer Pharmacy telehealth service extending the offering into online prescription fulfillment.
Product overview
JustAnswer operates as a multi-category expert Q&A marketplace platform with verified professionals available across medical, veterinary, automotive, legal, home improvement, computer, electronics, tax, and general categories. The core JustAnswer platform connects users directly with credentialed experts through real-time chat and phone consultations via membership-based and pay-per-question pricing models. The ecosystem includes the Pearl AI Assistant chatbot for intelligent query routing, the JustAnswer Pharmacy telehealth expansion for prescription access, mobile apps for iOS and Android with exclusive phone consultation features, and a Partner Program offering embeddable chat widgets for affiliate sites. A separate Expert Recruitment Platform facilitates onboarding of new verified professionals.
Differentiator
Problem solved
Functional benefit
Brands
- JustAnswer Pharmacy: Telehealth platform launched in November 2025 allowing U.S. residents to access prescription medications directly online without insurance or scheduling barriers.
- Pearl
Products and services
- JustAnswer Membership
Quantifiable outcome
- Average 6-minute initial response time for questions
- +3 more outcomes
Companies that use justanswer.com
Customer profileNamed customers1 record
Segments7 records
Ideal customer profiles4 records
justanswer.com technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature4 records
justanswer.com partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Affiliate PartnerscoreJustAnswer operates an affiliate/partner program where website operators embed AI-powered chat widgets on their sites. Partners earn $5-$15 per qualified sale. The platform provides customizable chat assistants that auto-trigger after 15 seconds or manually expand, with multiple widget styles (expanded, subtle, lightbox, fixed) compliant with Google mobile requirements. Categories include Legal, Medical, Veterinary, Mechanic, Computer, and Home Improvement.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
justanswer.com competitors and assessment
Company assessmentBroad incumbents
- Teladoc Health: Teladoc is the largest publicly traded U.S. telehealth company, providing virtual visits, prescriptions, and chronic care management. As JustAnswer Pharmacy scales, it will increasingly compete with Teladoc's direct-to-consumer telehealth + cash-pay prescription services, especially for non-insured users.
- Angi (Angie's List): Angi is a home-services marketplace that matches homeowners with contractors and professionals for paid jobs. It overlaps with JustAnswer's home-improvement, electrical, and plumbing verticals on the demand side, though Angi's monetization (lead generation) and scale (public, multi-billion) are substantially larger.
Direct peers
- Justia: Justia offers a legal Q&A platform (Justia Ask a Lawyer) alongside lawyer directories and free legal information. It overlaps directly with JustAnswer's law vertical, particularly in connecting consumers with verified attorneys for paid Q&A interactions.
- Thumbtack: Thumbtack is a marketplace that connects consumers with local professionals across home improvement, automotive, legal, and other services. Like JustAnswer, it monetizes the gap between consumer demand and verified professionals, though Thumbtack focuses on completed local jobs rather than remote expert advice.
- Rover: Rover is a marketplace connecting pet owners with veterinarians and pet-care providers. Its Q&A and vet-advice features overlap with JustAnswer's veterinary vertical, where users ask about symptoms, dosing, and emergencies before deciding whether to book an in-person visit.
- Experts Exchange: Experts Exchange is a paid, expert-driven Q&A platform for technology professionals. It is the closest analog to JustAnswer's computer/electronics technical-support vertical and validates the broader paid-expert Q&A model.
- Quora: Quora is the largest general-purpose online Q&A platform connecting users to answerers across virtually every topic. Like JustAnswer, it monetizes attention and expertise at scale, though Quora is ad/community-supported rather than paid expert marketplace. It is the closest direct competitor in Q&A discovery and SEO-driven question answering.
- HealthTap: HealthTap is a virtual care platform that connects patients with U.S. board-certified doctors for advice, prescriptions, and ongoing care. Its on-demand Q&A and telehealth model is the most direct comparison to JustAnswer's medical vertical and to the new JustAnswer Pharmacy offering.
- Avvo: Avvo operates a legal Q&A and lawyer directory that connects consumers with attorneys for advice and consultations, very similar to JustAnswer's legal vertical. Both monetize the gap between consumer questions and licensed-professional answers; Avvo focuses solely on law where JustAnswer has legal as one of many verticals.
Emerging players
- HeyDoctor by GoodRx: GoodRx's HeyDoctor (now part of GoodRx Care) offers direct-to-consumer telehealth with online prescriptions and cash-pay pricing, very similar to JustAnswer Pharmacy. GoodRx's consumer brand and existing pharmacy footprint make it a relevant emerging competitor as JustAnswer scales its pharmacy offering.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
justanswer.com social profiles
Digital presencejustanswer.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
justanswer.com leadership team
Management profileNumber of profiles
Profiles5 records
justanswer.com funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
justanswer.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about justanswer.com
What does justanswer.com do?
JustAnswer operates an online Q&A marketplace that connects individual consumers with a network of more than 12,000 verified professionals across 50+ categories (medical, legal, veterinary, automotive, home improvement, electronics, and more) for on-demand text-based consultations, with optional phone-call upgrades and free follow-up chats during the membership period. The platform monetizes primarily through a recurring membership subscription, with a newly launched JustAnswer Pharmacy telehealth service extending the offering into online prescription fulfillment.
Is justanswer.com a public or private company?
justanswer.com is a private company. It is classified as venture growth investor backed and is currently operating.
When was justanswer.com founded?
justanswer.com was founded in 2003. It employs 5,001 to 10,000 people.
Where is justanswer.com based?
justanswer.com is headquartered in San Francisco, United States, in the North America region.
How does justanswer.com make money?
Four revenue lines are on record. Membership Subscriptions are the primary driver. The others are pay-Per-Question, affiliate/Partner Referrals and additional Premium Services.
Who are justanswer.com's main competitors?
Broad incumbents on record are Teladoc Health and Angi (Angie's List). Direct peers are Justia, Thumbtack, Rover, Experts Exchange, Quora, HealthTap and Avvo. HeyDoctor by GoodRx is listed as an emerging player.
Does justanswer.com have an API?
No public API is recorded for justanswer.com.
What industry is justanswer.com in?
justanswer.com's product category is Online Expert Consultation Services. Its primary akta.pro industry code is HLALALAA, Multi-Specialty Telehealth Provider Marketplaces, with a secondary code of HLALAIAA, DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription). Its NAICS code is 6211 and its SIC code is 7372.