Marco

What Marco does

Marco Technologies, LLC is a St. Cloud, Minnesota-headquartered managed technology services provider founded in 1973, operating as a privately-held company with offices across Minnesota, Iowa, South Dakota, and Missouri. The company delivers an integrated portfolio spanning managed IT services (AmplifyIT), managed print services, managed voice, cybersecurity, networking and infrastructure, cloud services, audio-visual integration, physical security, and enterprise content management (M-Files), supported by elite-tier vendor partnerships with Microsoft, Cisco, HP, Zoom, and others. Underlying delivery is built on the proprietary Insights Cloud Portal (ticketing, meter reads, supply ordering) and ScreenConnect remote support, with managed IT services covering 25,000+ end users and 24/7 monitoring under a NIST-aligned cybersecurity framework and SOC 2 Type 2 certification.

The business operates a hybrid go-to-market combining a direct enterprise field-sales force of technology advisors, a no-upfront-investment channel partner program for resellers, and self-serve diagnostic tools (Modern IT, Cyber Health, Collaboration, and AI & Automation surveys) that generate qualified leads. Revenue is generated through recurring per-seat managed IT contracts, managed print service contracts with consumables and device maintenance, hardware sales and leasing of copiers, production, and wide-format printers from six major OEMs, software licensing (Microsoft 365, PaperCut), professional services and consulting, and AV/physical security integration projects. Customers span both small-to-medium businesses without dedicated IT staff and large enterprises seeking co-managed IT or specialized security expertise, with named logos across education, government, healthcare, legal, manufacturing, financial services, and nonprofit verticals.

Marco employs 501-1,000 people, including 650+ US-based certified systems engineers and technical representatives, and was financed in 2015 by a Norwest Equity Partners-led round that has supported subsequent acquisitions including Paragon Solutions Group (2016) and BusinessWare Solutions (2017). The company is in the midst of a generational leadership transition, with founder-CEO Jeff Gau preparing to retire after 37 years and three new C-suite roles (Chief Strategy Officer, Chief Service Officer, Chief Marketing Officer) created in 2026 alongside a new President of Print Division, signaling a deliberate build-out of senior leadership to support the next phase of growth.

Name

Marco

Legal name

Marco Technologies, LLC

Website

https://marconet.com

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Marco Technologies is a St. Cloud, Minnesota-based managed technology services provider founded in 1973, delivering managed IT, managed print, voice, cybersecurity, and AV solutions to SMB and enterprise customers across the U.S. Midwest and nationally, with 650+ certified engineers supporting 25,000+ end users.

Ownership category

akta.pro rank

Product category

Managed IT and Print Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Office Equipment Merchant Wholesalers (42342), Professional, Scientific, and Technical Services (541)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Computer & Office Equipment (3570)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• Managed IT services
• Managed print services
• Cybersecurity services
• Cloud communications
• Office technology solutions

Headquarters

HQ city

Saint Cloud

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Recurring revenue from managed IT, managed print, and managed voice services. Services are priced per user for Managed IT and include premium help desk support, security, and maintenance.
2. Hardware Sales: Sale of office copiers, printers, wide format printers, production printing equipment, and phone systems
3. Software & Licensing: Software sales, licensing, and subscription services including Microsoft 365, security software, and print management software like PaperCut
4. Professional Services: Implementation, consulting, project-based IT, onboarding, and training services
5. Audio Visual Integration: Design, installation, and maintenance of audio visual systems including digital signage and meeting spaces

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Marco is a US-based managed technology services provider that bundles managed IT, managed print, and managed voice services together with cybersecurity, networking, cloud, and enterprise content management for business customers. The company also resells and services office copiers, printers, phone systems, audio-visual systems, and physical security equipment, and supports these deployments with 24/7 help desk, remote monitoring, and on-site technicians. Founded in 1973 and headquartered in St. Cloud, Minnesota, Marco serves over 25,000 end users nationally through a team of 650+ certified engineers.

Product overview

Marco is a comprehensive technology solutions provider offering an integrated portfolio of managed services and technology products. The core offerings include Managed IT Services (AmplifyIT), Managed Print Services, Managed Voice Services, and Cybersecurity, supported by strategic partnerships with major technology vendors including Microsoft, Cisco, HP, and Zoom. The company provides complete office technology solutions spanning copiers and printers, phone and collaboration systems, audio-visual integration, and physical security systems. Marco also offers enterprise content management through M-Files, along with self-service diagnostic tools including Modern IT Survey, Cyber Health Survey, Collaboration Survey, and AI & Automation Survey to help customers assess technology needs. The company operates client-facing platforms including the Insights Cloud Portal for service management and ScreenConnect for remote support. Founded in 1973 and headquartered in St. Cloud, Minnesota, Marco serves customers nationally with over 650 certified systems engineers and technical representatives.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services (AmplifyIT) Fully managed IT solution with 24/7 monitoring, unlimited help desk support, secure network services, security training, risk management, and lifecycle management for SMB and enterprise customers. Manages over 25,000 end users.
• Managed Print Services Comprehensive print fleet management including device maintenance, supplies, security, analytics, and cost optimization. Can save customers up to 30% on printing costs and is covered by a SOC 2 Type 2 examination.
• Managed Voice Services
• Cybersecurity Services Endpoint detection and response, next-generation firewall, security training, and risk assessments aligned to the NIST cybersecurity framework, delivered through partnerships with CrowdStrike, Arctic Wolf, Barracuda, Fortinet, and KnowBe4.
• Networking & Infrastructure Network design, implementation, and management services including connectivity and wireless, leveraging HPE Aruba, Cisco Meraki, and Dell Technologies.
• Cloud Services Cloud infrastructure, migration, and managed cloud services including Microsoft Azure and Microsoft 365 implementations and VMware virtualization expertise.
• Software & Licensing Software procurement, licensing management, and compliance services for business technology, including Microsoft 365, security software, and print management software.
• IT Consulting Services Strategic IT advisory services including assessments, project-based IT, and technology planning aligned to the NIST cybersecurity framework.
• Office Copiers & Printers Sale, lease, and service of office copiers and printers from HP, Sharp, Konica Minolta, Lexmark, Kyocera, and Canon.
• Wide Format Printers Large-format printing solutions for technical drawings, graphics, and presentations, including HP PageWide XL Series.
• Production Printing High-volume commercial printing equipment for print shops and enterprise environments.
• Office Shredding Document shredding services for secure disposal of sensitive business materials.
• On-Premises Phone Systems Traditional on-premises business telephone systems with comprehensive installation, support, and service.
• Cloud-Based Phone Systems Cloud-hosted VoIP phone solutions with collaboration features, powered by Mitel and Webex Unified Collaboration.
• Digital Signage Electronic display systems for advertising, information, and visual communication, including Samsung-powered solutions.
• Meeting Spaces Solutions Audio-visual integration for conference rooms and meeting spaces, leveraging Crestron and Extron partnerships.
• Paging & Sound Masking Overhead paging systems and acoustic privacy solutions for office environments.
• Video Surveillance Systems Physical security cameras and monitoring solutions, including cloud-based surveillance options.
• Access Control Systems Electronic access control and key card systems for building security.
• M-Files Enterprise Content Management Intelligent information management platform with AI-powered document management, workflow automation, and knowledge retrieval, built on M-Files technology.
• mChat (Chat-Based Help Desk Support) Chat-based help desk solution for IT support that improves accessibility and speed of response for urgent customer support needs.

Quantifiable outcome

• Save up to 30% on printing costs with MPS
• +3 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature8 records

Partnerships

21 partnerships are on record, tiered core and major.

• Arctic WolfcoreTechnology or IntegrationCybersecurity partnership delivering joint tabletop exercises and security awareness training. Arctic Wolf provides managed detection and response (MDR/SOC) services integrated with Marco's managed IT offerings.
• BarracudacoreTechnology or IntegrationCybersecurity partnership focusing on email security, network security, and protection against business email compromise (BEC) and ransomware attacks. Joint webinars and security training programs.
• ecoprintQcoreTechnology or IntegrationPrint management software partnership providing secure print solutions, print lifecycle management, and print security technology.
• M-FilescoreTechnology or IntegrationEnterprise content management (ECM) partnership delivering document management, AI-powered automation, and knowledge work efficiency solutions.
• MicrosoftcoreTechnology or IntegrationMicrosoft Azure partner and Microsoft 365 specialist providing cloud services, productivity tools, and Microsoft-based technology implementations. Includes Microsoft Teams and Azure integrations.
• CiscocoreTechnology or IntegrationCisco 360Partners Preferred partner for networking, collaboration, and security solutions including Cisco Meraki, Webex, and Cisco enterprise agreements.
• HPcoreChannel Partner/ Reseller/ DistributorHP Partner First Managed Print Premier partner for HP copiers, printers, and Pagewide wide format solutions.
• CrowdStrikecoreTechnology or IntegrationCybersecurity partnership providing endpoint protection, threat intelligence, and managed detection services.
• Red CanarymajorTechnology or IntegrationManaged detection and response (MDR) partnership delivering continuous security monitoring and threat detection.
• Webex (Cisco)coreTechnology or IntegrationUnified communications and collaboration platform partnership providing cloud voice, contact center, and video conferencing solutions.
• ZoommajorTechnology or IntegrationZoom Gold Strategic partner for video conferencing, phone systems, and collaboration tools.
• SharpcoreChannel Partner/ Reseller/ DistributorImaging equipment partnership for Sharp copiers and multifunction printers.
• Konica MinoltacoreChannel Partner/ Reseller/ DistributorImaging equipment partnership for Konica Minolta copiers and production printers.
• LexmarkcoreChannel Partner/ Reseller/ DistributorPrinting solutions partnership for Lexmark printers and supplies.
• KyoceracoreChannel Partner/ Reseller/ DistributorDocument imaging solutions partnership for Kyocera copiers and printers.
• CanoncoreChannel Partner/ Reseller/ DistributorAuthorized Canon dealer for copiers, printers, and imaging solutions.
• HPE ArubacoreTechnology or IntegrationNetworking solutions partnership providing Aruba wireless and edge networking products.
• FortinetmajorTechnology or IntegrationNext-generation firewall and network security partnership.
• CrestronmajorTechnology or IntegrationAudio visual integration partnership for Crestron control systems and AV solutions.
• Poly (Plantronics)majorTechnology or IntegrationAudio and video collaboration solutions partnership for headsets, speakers, and conference phones.
• PaperCutcoreTechnology or IntegrationPrint management software partnership providing print tracking, security, and cost management solutions.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• CDW Corporation: One of the largest US broadline IT resellers and managed services providers, offering hardware, software, and managed services across enterprise and SMB segments. Directly comparable to Marco as a multi-vendor IT solutions provider but at materially larger national scale.
• Connection (PC Connection): National IT solutions provider delivering hardware, software, and managed services to business, education, and government customers. Highly comparable business model to Marco with managed IT, print, and voice offerings and a similar SMB-to-enterprise customer mix.
• SHI International: Large privately-held IT solutions provider offering hardware, software, cloud, and managed services globally. Comparable to Marco as a broadline IT solutions provider but with significantly larger scale and a more enterprise-focused customer base.
• Insight Enterprises: Global IT solutions integrator offering hardware, software, services, and managed solutions. Comparable to Marco as a multi-vendor solutions provider but publicly listed and operating at substantially larger scale.

Direct peers

• Konica Minolta Business Solutions USA: Major OEM and managed services provider combining office equipment, managed print, IT services, and document management. Highly comparable to Marco's print + IT services bundle, with a global brand and competing in similar SMB and enterprise segments.
• Ricoh USA: Leading provider of office imaging, managed print, and managed IT/document services in the US. Directly competes with Marco across managed print and managed services, with national coverage and similar SMB-to-enterprise customer profile.
• Xerox Business Solutions: Major provider of office printing equipment, managed print services, and IT services through its Business Solutions division. Directly comparable to Marco's core print and managed services portfolio, with national reach and similar customer verticals.

Regional players

• Heartland Technology Solutions: Midwestern US-based managed IT services and technology provider serving SMB and mid-market customers. Comparable regional scale and customer focus to Marco, competing in overlapping geographies such as Iowa and Minnesota.
• Datavox: Texas-based managed IT, unified communications, and audio-visual integration provider. Comparable to Marco's voice, AV, and managed services offerings, operating in a different geography (Texas) but with similar mid-market customer focus.

Emerging players

• Thrive (Thrive NextGen): Fast-growing national managed services provider focused on cybersecurity, cloud, and managed IT for mid-market and enterprise customers. Comparable to Marco's managed IT and cybersecurity offerings but with a more cybersecurity-led positioning and PE-backed national expansion strategy.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights8 records

Customer concentration

• Xtwitter.com/MarcoTechnology
• YouTubeyoutube.com/user/marcoVDVP
• Facebookfacebook.com/marcoculture
• LinkedInlinkedin.com/company/marco-technologies
• Instagraminstagram.com/marcocommunity

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Marco