What Canada Health Infoway does

Canada Health Infoway (operating as "Infoway") is an independent, federally funded, not-for-profit digital health agency established in 2001 and headquartered in Toronto with a regional office in Montreal. It is accountable to Canada's 14 federal, provincial, and territorial deputy ministers of health, and operates as a national convener and investor that develops pan-Canadian interoperability standards (HL7, SNOMED CT, FHIR), funds digital health infrastructure jointly with provinces and territories, and coordinates adoption programs such as the Pan-Canadian Projectathon and the Connected Care Trust Framework. Core products include the Connected Care Conformance Platform (national quality assurance and validation for trusted health data exchange, launched November 2025), the AI Scribe Program (up to 10,000 funded generative-AI clinical documentation licenses for primary care, launched June 2025), the InfoCentral standards portal, the Accelerō digital health platform, the Insights analytics hub, and the Vendor Innovation Program. The organization also previously operated PrescribeIT, a national e-prescribing platform built by Telus Health, which was discontinued in May 2026 after approximately $300 million in cumulative spending and only ~5% adoption, drawing parliamentary scrutiny.

Infoway's business model is government appropriations rather than commercial sales: it receives funding from the Government of Canada, jointly invests with provinces and territories in digital health projects, and provides grants, standards, conformance testing, and program coordination to clinicians, healthcare organizations, patients, and the private sector. The organization does not sell products or services to end customers, and pricing is therefore not applicable. It engages stakeholders through events (Partnership Conference, Pan-Canadian Projectathon), community programs (Vendor Innovation Program, Connected Care Innovation Grant, Clinical Student Scholarship), and content channels (Infoway Insights, newsletter, social media). Notable operational signals include the appointment of Abhinav "Abhi" Kalra as Interim President and CEO effective May 28, 2026, the introduction of the Connected Care for Canadians Act (Bill S-5) which would mandate health data sharing standards, and a 2025–2026 program expansion into AI clinical documentation and standards-based vendor ecosystem development.

Name

Canada Health Infoway

Legal name

Canada Health Infoway Inc.

Website

https://infoway-inforoute.ca

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Canada Health Infoway is a federally funded, not-for-profit digital health agency that develops pan-Canadian interoperability standards, funds digital health projects, and operates programs such as the AI Scribe Program and Connected Care Conformance Platform across Canada's 14 federal, provincial, and territorial jurisdictions.

Ownership category

akta.pro rank

Product category

Digital Health Interoperability

NAICS

Ambulatory Health Care Services (621), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Digital health interoperability
• Health information standards
• Connected care solutions
• Health data exchange
• Clinical documentation tools

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government Funding: Canada Health Infoway is an independent, not-for-profit organization funded by the Government of Canada. The organization jointly invests with every province and territory to accelerate the development and adoption of digital health projects in Canada. Revenue comes from federal government appropriations, not from commercial sales or services.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels8 records

Core offering

Canada Health Infoway develops and operates pan-Canadian digital health interoperability infrastructure on behalf of the Government of Canada, providing standards (HL7, SNOMED CT, FHIR), the Connected Care Conformance Platform for vendor validation, and the AI Scribe Program delivering generative-AI clinical documentation tools to primary care clinicians. The organization co-invests with all 14 federal, provincial, and territorial jurisdictions to accelerate adoption of Connected Care solutions across Canada's healthcare system.

Product overview

Canada Health Infoway operates as a digital health agency offering a portfolio of interconnected programs and platforms focused on advancing Connected Care across Canada. The core offerings include the Connected Care Conformance Platform for health data exchange validation, the AI Scribe Program for AI-powered clinical documentation, InfoCentral for standards and resources, Accelerō for health data exchange, and the Insights analytics platform. Additional initiatives include the Pan-Canadian Projectathon for interoperability testing, the Connected Care Trust Framework for governance standards, and the Vendor Innovation Program. The organization also hosted the now-discontinued PrescribeIT national e-prescribing platform. These products work together to enable secure health information sharing, reduce administrative burden for clinicians, and improve patient care coordination across Canada's health system.

Differentiator

Problem solved

Functional benefit

Brands

• PrescribeIT: National e-prescribing service (discontinued May 2025)
• Accelerō
• InfoCentral
• Insights
• AI Scribe Program
• Connected Care Conformance Platform
• Pan-Canadian Projectathon
• Centre for Clinical Innovation in Digital Health
• Connected Care Trust Framework

Products and services

• Connected Care Conformance Platform Canada's central platform for quality assurance, validation, and co-development of trusted health data exchange solutions to accelerate digital health interoperability; used by digital health vendors and jurisdictions.
• AI Scribe Program National initiative providing fully funded AI-powered clinical documentation tools (generative-AI clinical scribes) to primary care clinicians across Canada, reducing documentation burden; administered as a funded license program.
• Accelero Digital health platform offered by Canada Health Infoway for health data exchange and connected care solutions across jurisdictions.
• InfoCentral Digital health resource and information platform providing access to standards, resources, and tools for health information interoperability.
• Insights Data and analytics hub providing interactive survey results and insights on digital health adoption and outcomes in Canada (including the Canadian Digital Health Survey, National Survey of Canadian Physicians, and Canadian Medical Student Survey).
• PrescribeIT (Discontinued) Former national e-prescribing platform developed for Canada Health Infoway; service discontinued on May 29, 2026. Listed as a discontinued offering from the company's portfolio.
• Connected Care Trust Framework Shared, national governance blueprint for enabling trusted health data exchange across Canada, providing direction on governance, technical, and privacy standards.

Quantifiable outcome

• $436 million in annual benefits from drug information systems (2010)
• +5 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

15 partnerships are on record, tiered core, major and minor.

• QHR Technologies Inc (Accuro EMR)coreTechnology or Integration · 22 August 2025Successful integration of PrescribeIT into Accuro EMR platform, with sign-up available in Ontario. This integration enabled electronic prescribing through the Accuro electronic medical record system.
• WELL Health Technologies (Intrahealth, Pentavere, OceanMD)coreTechnology or Integration · 29 April 2025Three WELL Health subsidiaries were selected from over 40 applicants for the 2025 Vendor Innovation Program. Projects focus on AI-powered tools and standardized FHIR-based systems for healthcare data interoperability, to be deployed in live clinical environments across five Canadian provinces.
• Telus HealthmajorTechnology or IntegrationTelus Health developed the PrescribeIT national e-prescribing platform under contract to Canada Health Infoway. Infoway paid Telus approximately $98-99 million for development, with Telus retaining 85% of the intellectual property rights. The PrescribeIT service was discontinued on May 29, 2026 after reaching only 5% adoption.
• Canadian Medical Association (CMA)coreStrategic or Co-development PartnerCollaborative partner in developing the 2025 Canadian Medical Student Survey and other physician-focused digital health initiatives.
• Canadian Federation of Medical Students (CFMS)coreStrategic or Co-development PartnerPartner in developing and administering the 2025 Canadian Medical Student Survey with over 1,100 respondents from 17 medical schools.
• Fédération médicale étudiante du Québec (FMEQ)coreStrategic or Co-development PartnerPartner in the 2025 Canadian Medical Student Survey, representing Quebec medical students in the national survey collaboration.
• eHealth OntariomajorStrategic or Co-development PartnerFunding partner for Ontario diagnostic imaging projects including SWODIN ($35 million from Infoway, $26 million from eHealth Ontario) and NEODIN ($21.7 million from Infoway, $20 million from eHealth Ontario).
• Ontario Telemedicine Network (OTN)majorStrategic or Co-development PartnerOne of the largest telehealth networks in the world, using live two-way videoconferencing to bring medical expertise to underserved northern communities in Ontario.
• Mohawk Shared Services Inc.coreStrategic or Co-development PartnerEstablished Diagnostic Imaging Division to connect hospitals in Ontario's Local Health Integration Networks to diagnostic imaging repositories.
• Association of Faculties of Medicine of Canada (AFMC)coreStrategic or Co-development PartnerThree-year partnership (AFMC-Infoway Clinicians in Training project) to strengthen learning on effective clinical use of information and communications technologies in Canada's 17 medical schools.
• Institute for Safe Medication Practices Canada (ISMP Canada)coreStrategic or Co-development PartnerCollaboration on national medication safety summit and initiatives to improve communication and reduce preventable medication errors at care transitions.
• Canadian Patient Safety Institute (CPSI)coreStrategic or Co-development PartnerCollaborative partnership on medication safety and patient care initiatives, including hosting national summits on medication reconciliation.
• SNOMED InternationalcoreTechnology or IntegrationInternational standards organization for health terminology. Infoway provides access to SNOMED CT through its Standards Collaborative membership program.
• HL7 InternationalcoreTechnology or IntegrationInternational standards development organization for health data exchange. Infoway holds formal liaison role and provides HL7 standards access through its Standards Collaborative.
• McKinsey Health InstituteminorStrategic or Co-development PartnerMcKinsey Health Institute released a report under the Digital Health Exemplars project analyzing public-private partnerships in digital health, including case studies from Canada.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Australian Digital Health Agency (ADHA): Australia's federally-funded national digital health agency, operating My Health Record and national interoperability standards. Highly comparable to Infoway as a government-backed, standards-setting, pan-jurisdictional digital health coordinator.
• NHS Digital (now NHS England Transformation): The UK national digital health agency responsible for NHS standards, interoperability, and health IT infrastructure. Closest international analog to Infoway's mandate of coordinating national health data exchange standards and operating shared platforms.
• Office of the National Coordinator for Health IT (ONC): US federal body coordinating nationwide health IT interoperability, including USCDI and FHIR-based certification. Direct functional peer to Infoway in setting interoperability standards and operating certification frameworks.

Emerging players

• SNOMED International: International health terminology standards organization with which Infoway holds a formal membership through its Standards Collaborative. Comparable in setting the underlying terminology standards that Infoway operationalizes in Canada.
• HL7 International: Global standards body for health data exchange (FHIR, CDA, v2). Infoway holds a formal liaison relationship with HL7 and operates as the Canadian national affiliate for these standards.

Broad incumbents

• HIMSS (Healthcare Information and Management Systems Society): Global non-profit advocating for health IT adoption, EMRAM maturity ratings, and digital health conferences. Overlaps with Infoway's mission to drive adoption and convening role, but operates across many countries rather than within a single national system.
• Canadian Institute for Health Information (CIHI): Canadian not-for-profit providing pan-Canadian health data and analytics. Adjacent mandate to Infoway around national health data infrastructure, with deeper focus on administrative and population health data rather than point-of-care interoperability.

Others

• WELL Health Technologies: Canadian digital health vendor and 2025 Vendor Innovation Program partner through its Intrahealth, Pentavere, and OceanMD subsidiaries. Operates on Infoway-promoted FHIR standards and is a key implementation vehicle for Infoway's interoperability agenda.
• TELUS Health: Long-standing Infoway technology partner that developed the discontinued PrescribeIT platform. Provides commercial deployment scale that Infoway programs depend on, while also illustrating execution risk in national digital health rollouts.

Regional players

• eHealth Ontario: Ontario's provincial digital health agency and major Infoway co-investment partner on diagnostic imaging networks. Operates at a sub-national level on the same problem set — interoperability and digital health infrastructure — making it a direct functional peer at a smaller jurisdictional scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/infoway
• LinkedInlinkedin.com/company/canada-health-infoway

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Canada Health Infoway