eHealth Ontario

What eHealth Ontario does

eHealth Ontario is a provincial government agency of Ontario, Canada, established in 2008 and operating since December 2, 2019 as a business unit within Ontario Health. It builds and maintains the digital health infrastructure that connects hospitals, laboratories, pharmacies, long-term care homes, and other providers across the province, enabling authorized healthcare professionals to securely access comprehensive patient health information at the point of care. The platform is anchored by two clinical viewers — ConnectingOntario ClinicalViewer (province-wide) and ClinicalConnect (South West Ontario, operated via Hamilton Health Sciences) — supported by the Digital Health Drug Repository (DHDR), Diagnostic Imaging Repository, Lab Results Repository, Acute and Community Care Clinical Data Repository, ONE ID identity and access management, ONE Network secure communications, and the Provincial Client and Provider Registries. The Innovation Lab provides FHIR-based integration testing capabilities. The platform serves approximately 106,000+ eligible healthcare professionals across 148 hospitals, processes 30 million patient record requests per month, and holds 7 billion+ patient records.

Name

eHealth Ontario

Legal name

eHealth Ontario

Website

https://ehealthontario.on.ca

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

501–1,000 employees

Short description

eHealth Ontario is a Government of Ontario agency that operates the provincial electronic health record infrastructure, providing secure clinical viewers, drug and diagnostic repositories, and identity services to 100,000+ healthcare professionals across Ontario's hospitals and care settings.

Ownership category

akta.pro rank

Product category

Healthcare IT Infrastructure

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Acute Care & Hospital EHRs (HLACAAAA)

akta.pro secondary industry

Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK)

Keywords

• Electronic health records
• Health information exchange
• Provincial health infrastructure
• Clinical data repositories
• Healthcare interoperability

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Others

Revenue model

1. Government Funding: As a Crown corporation/agency of the Ontario Ministry of Health, eHealth Ontario is funded through government appropriations to build and maintain digital health infrastructure for the province

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

eHealth Ontario operates the provincial electronic health record (EHR) infrastructure for Ontario, providing healthcare professionals with secure, real-time access to patient health information across the province. Its core offerings include two clinical viewers (ConnectingOntario ClinicalViewer and ClinicalConnect), multiple clinical data repositories (medications, diagnostic imaging, lab results, acute and community care data), secure authentication (ONE ID), secure communications (ONE Network), and provincial client and provider registries. The platform connects 148+ Ontario hospitals and 106,670+ healthcare professionals, processing 30 million patient record requests monthly.

Product overview

eHealth Ontario operates a platform-based digital health infrastructure consisting of interconnected clinical viewers, health data repositories, identity management systems, and integration services. The core products include two clinical viewers (ConnectingOntario ClinicalViewer for provincial access and ClinicalConnect for South West Ontario), which provide healthcare professionals unified access to patient health information. The platform connects multiple data repositories: the Digital Health Drug Repository (DHDR) for medication history, Acute and Community Care Clinical Data repository, Diagnostic Imaging repository, and Lab Results repository. Supporting infrastructure includes ONE ID for authentication, ONE Network for secure communications, Provincial Client and Provider Registries for patient/provider identification, Health Information Access Layer (HIAL) for system integration, and Health Report Manager for clinical documentation. The LTC eConnect project extends access to long-term care settings. The Innovation Lab provides FHIR-based integration testing capabilities. All services are now delivered under Ontario Health, the provincial health agency.

Differentiator

Problem solved

Functional benefit

Products and services

• ConnectingOntario ClinicalViewer Provincial clinical viewer that securely displays comprehensive patient health information collected from hospitals, Community Care Access Centers (CCACs), and laboratories across Ontario. Provides access to acute and community care clinical data, diagnostic imaging, dispensed medications, and lab results from all regions of the province.
• ClinicalConnect Regional clinical viewer for South West Ontario that enables authorized physicians and clinicians to access real-time electronic health information from all acute care hospitals, home care services, community care services of Local Health Integration Networks (LHINs), and regional cancer care programs.
• ONE ID Secure authentication and identity management system providing healthcare professionals with single sign-on access to provincial digital health services. Manages credentials, digital certificates, and secure tokens for accessing eHealth Ontario products and services.
• ONE Network Secure communications network enabling protected communication between healthcare providers and organizations across Ontario's digital health ecosystem.
• Digital Health Drug Repository (DHDR) Provincial repository containing information on publicly funded drugs, pharmacy services, and all monitored drugs regardless of payer. Provides healthcare providers with access to patients' dispensed medication history including controlled drugs and substances, supporting opioid prescribing decisions and medication safety.
• Acute and Community Care Clinical Data Repository Clinical data repository providing access to acute and community care patient health information including hospital experiences, outpatient care, home care, and community-based services.
• Diagnostic Imaging Repository

Quantifiable outcome

• 30 million patient record requests processed monthly
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core, major and minor.

• Ontario HealthcoreStrategic or Co-development Partner · 2 December 2019eHealth Ontario is now part of Ontario Health, a government agency created by the Government of Ontario to connect and coordinate the province's healthcare system. Ontario Health encompasses Ontario Health Digital Services, which delivers eHealth Ontario's programs and services.
• Canada Health InfowaymajorStrategic or Co-development PartnerPartnership through LTC eConnect project to give long-term care home professionals access to clinical viewers within their EMR systems, improving quality and timeliness of resident care during transitions.
• Ontario Long Term Care AssociationmajorStrategic or Co-development PartnerPartnership through LTC eConnect project enabling long-term care homes to access provincial clinical viewers for improved patient care transitions.
• OntarioMDmajorImplementation/ SI/ Consulting PartnerOntarioMD certifies Electronic Medical Records (EMRs) for connection to provincial digital health services. eHealth Ontario partnered with OntarioMD and Orion Health for the cSWO program expansion.
• Orion HealthmajorTechnology or IntegrationTechnology partner providing the clinical viewer platform for the Connecting South West Ontario (cSWO) program, enabling hospital connectivity and clinician access.
• Hamilton Health SciencesmajorImplementation/ SI/ Consulting PartnerHITS Helpdesk at Hamilton Health Sciences provides technical support for ClinicalConnect users, supporting 40,000+ physicians and clinicians in South West Ontario.
• Infrastructure OntariominorImplementation/ SI/ Consulting PartnerInfrastructure Ontario handles procurement for certain eHealth Ontario projects. Previously collaborated on provincial diabetes registry development.
• MERXminorChannel Partner/ Reseller/ DistributorPrimary electronic tendering service for Canadian government procurement. eHealth Ontario uses MERX for private offers section to procure goods and services.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Orion Health: Global healthcare technology company providing the clinical viewer platform that powers ConnectingOntario ClinicalViewer and ClinicalConnect (via the cSWO program). Closely comparable because its technology directly enables eHealth Ontario's core product offering, and it serves similar health information exchange use cases internationally.
• Canada Health Infoway: Independent, federally funded organization that works with provinces to accelerate digital health adoption in Canada. Direct peer because both eHealth Ontario and Canada Health Infoway build and coordinate national/provincial health information infrastructure, including EHR interoperability and standards initiatives like LTC eConnect.

Broad incumbents

• TELUS Health: Major Canadian health technology provider offering EHR, claims management, and virtual care solutions to provinces, providers, and payers. Comparable as a broader Canadian digital health incumbent that competes and partners in the same ecosystem as eHealth Ontario.
• WELL Health Technologies: Canadian digital health company operating a network of clinics and a portfolio of health-tech assets including EMR and telehealth. Comparable as a Canadian incumbent operating adjacent digital health infrastructure and provider-facing services.
• MEDITECH: Established acute-care EHR vendor with significant Canadian deployments, particularly in Ontario. Comparable because MEDITECH systems feed data into eHealth Ontario's clinical viewers and repositories, and it competes for the same hospital IT modernization budgets.
• Epic Systems: Largest acute-care EHR vendor in North America, widely deployed in Ontario hospitals and integrated with provincial systems via eHealth Ontario's viewers. Comparable as the dominant commercial EHR whose installed base drives many of eHealth Ontario's integration requirements.
• Oracle Health (formerly Cerner): Major acute-care EHR vendor used in hospitals across Canada, interoperating with provincial EHR infrastructures. Comparable because its Millennium platform sits beneath many of the hospitals whose data feeds eHealth Ontario's repositories.

Regional players

• Alberta Netcare (Alberta Health Services): Provincial electronic health record system operated by Alberta Health Services, providing clinicians with province-wide access to patient health information, lab results, and imaging. Comparable to eHealth Ontario's ConnectingOntario ClinicalViewer but serving Alberta instead of Ontario.
• Dossier santé Québec (DSQ): Quebec's provincial electronic health record system providing authorized clinicians access to patient health information across the province. Functions as the Quebec equivalent of eHealth Ontario's provincial EHR infrastructure and clinical viewers.

Emerging players

• Health Catalyst: Healthcare data and analytics platform provider serving health systems with data warehousing and insights. Comparable as an emerging player building enterprise-scale analytics on top of clinical and operational data, an adjacent capability to eHealth Ontario's repository infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/eHealthOntario
• LinkedInlinkedin.com/company/ehealth-ontario
• Xx.com/ehealthontario

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eHealth Ontario