What Atidiv does

Atidiv is a privately held business process outsourcing provider founded in 2009, legally domiciled as Atidiv India Private Limited with US commercial presence in Miami Beach. The company operates a 700+ person workforce across India and the Philippines, delivering six core service lines: Customer Experience (24/7 omnichannel support across voice, email, chat, messaging, and social), Finance & Accounting (bookkeeping, reporting, planning, auditing), Media Operations (end-to-end campaign execution across 25+ platforms including Meta, Google, YouTube, Amazon, and programmatic DSPs), Trust and Safety (content moderation and platform integrity), Data Engineering (analytics, warehousing, visualization), and Design & Development (brand, UI/UX, and website). The portfolio has been extended with two specialized lines, AI Training Services (image, video, and text annotation for ML model training) and dedicated offshore SDR teams for US B2B SaaS, plus a Virtual Assistant placement offering.

The company sells on a managed-services / dedicated-team basis with monthly billing, and pricing is bespoke (a published reference point is $2,000-$3,500 per offshore SDR team member per month). Its go-to-market is sales-led, combining direct enterprise outreach targeting consumer brands and D2C companies with $5M+ revenue, US/UK/Australia focus, and a content marketing engine (74+ blog articles, the "Afterwords" newsletter for DTC founders, active presence at Shoptalk Spring and MediaPost summits). Underlying delivery is built on Google Cloud and AWS with a security-first architecture: ISO 27001 certification, SOC 1 Type 1 (2025) audited by Accorp Partners CPA LLC, CCPA/CPRA compliance review (2025) by Riskpro India, annual VAPT penetration testing, and layered controls (Sophos, RBAC, MFA, encrypted VPN). Named customers include Drool, Hedley & Bennett, WIN Reality, Wellfound, Freshworks, Catch Co/Mystery Tackle Box, Angellist, Fabletics, Fresh Clean Threads, Home Chef, Justfab, Shoedazzle, Squatch, Techstyle, and Tirebuyer.

Name

Atidiv

Legal name

Atidiv India Private Limited

Website

https://atidiv.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

251–500 employees

Short description

Atidiv is a privately held business process outsourcing provider founded in 2009, operating 700+ staff across India and the Philippines to deliver customer experience, finance and accounting, media operations, trust and safety, data engineering, and design services to consumer brands and SaaS companies.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Custom Computer Programming Services (541511), Offices of Certified Public Accountants (541211), Management Consulting Services (54161)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

akta.pro secondary industry

Data, AI/ML & Analytics Staffing (BPACADAB)

Keywords

• Business process outsourcing
• Customer experience services
• Offshore staffing services
• Finance accounting outsourcing
• Media operations services

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Customer Experience Outsourcing: Full-service customer support including 24/7 support across all channels (voice, email, chat, messaging, social media), back office support, sales support, and quality assurance. Delivered as managed services with dedicated teams embedded into client operations.
2. Finance & Accounting Outsourcing: Comprehensive finance operations including bookkeeping, financial reporting, strategic planning, budgeting, auditing, and financial planning. Revenue generated through dedicated team staffing or project-based engagements.
3. Media Operations: End-to-end campaign execution support across 25+ platforms (Meta, Google, YouTube, Amazon, programmatic DSPs) including ad trafficking, campaign QA and setup, reporting and management. Billed per team member or retainer model.
4. Trust and Safety: Content moderation and platform integrity services ensuring user-generated content compliance with Trust & Safety guidelines, including content curation and detection.
5. Data Engineering: Analytics, data warehousing, and impactful visualizations. Turnkey analytics solutions including team augmentation, custom projects, and data infrastructure.
6. Design & Development: Brand identity, UI/UX design, and website design and development services for conversion-driven experiences.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Atidiv is a data-powered business process outsourcing provider that embeds dedicated expert teams into client operations to deliver customer experience, finance & accounting, media operations, trust & safety, data engineering, design & development, AI training, virtual assistant, and offshore SDR services. The firm primarily serves US, UK, and Australia-based consumer brands and D2C companies with $5M+ revenue, operating across offices in Miami, Pune, and Manila with 700+ employees and 70+ active clients.

Product overview

Atidiv is a data-powered outsourcing solutions provider offering a full-service suite of tailored outsourcing services. The portfolio consists of six core service lines: Customer Experience (omnichannel CX support), Finance & Accounting (bookkeeping and reporting), Design & Development (brand and web), Media Operations (campaign execution across 25+ platforms), Trust and Safety (content moderation), and Data Engineering (analytics and warehousing). Additional specialized offerings include AI Training Services for data annotation and Virtual Assistant placement. The company also provides dedicated SDR services for B2B sales support. Services are delivered through embedded offshore teams with real-time analytics, quality control, and flexible scaling capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Experience
• Finance & Accounting
• Design & Development
• Media Operations
• Trust and Safety
• Data Engineering
• AI Training Service
• Virtual Assistant Services
• Sales Development Representative (SDR) Services

Quantifiable outcome

• 60% cost reduction for CX operations
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability7 records

Feature5 records

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Foundever (formerly Sitel/IBEX): Global CX outsourcing platform formed from Sitel and IBEX merger offering customer experience, trust & safety, and AI/data services — direct overlap with Atidiv's entire portfolio at larger scale.
• Concentrix: Global CX/technology services incumbent operating across customer experience, digital IT, and trust & safety. Larger scale and broader portfolio, but directly competes for the same mid-market outsourced CX engagements Atidiv targets.
• TTEC: Global CX and digital customer management vendor with comparable omnichannel support, AI-augmented agent tools, and offshore delivery; competes directly for enterprise and D2C CX contracts.
• Teleperformance: World's largest CX outsourcing provider with multilingual 24/7 support and offshore delivery centers in India and the Philippines — same geographic delivery model and similar service portfolio including trust & safety.

Direct peers

• Alorica: Mid-sized privately-held BPO offering customer experience, digital, and content moderation services with offshore centers in the Philippines and LATAM — close size and service mirror to Atidiv.
• Peak Support: Specialist CX/back-office BPO with Philippines-and-US delivery targeting consumer brands and SaaS companies — the closest size, vertical focus, and service-scope match to Atidiv.
• TaskUs: Publicly-traded BPO specializing in customer experience, content moderation (Trust & Safety), and AI services — overlapping nearly all of Atidiv's core service lines with the same mid-market/enterprise client mix and offshore delivery model.
• ModSquad: Community-based digital CX and trust & safety / content moderation provider serving major platforms and consumer brands — direct competitor in Atidiv's content-moderation and CX service lines.
• SupportNinja: Mid-sized offshore CX/back-office outsourcing firm in the Philippines serving SaaS and D2C clients — comparable scale, vertical, and 24/7 delivery model to Atidiv's CX line.

Emerging players

• Pilot: Tech-enabled bookkeeping and finance/accounting outsourcing firm serving startups and SMBs — overlaps with Atidiv's Finance & Accounting service line using similar dedicated offshore team delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/atidivco

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Atidiv