Peak Support
Peak Support is a boutique BPO providing customer experience, technical support, trust and safety, back-office, and sales operations outsourcing to mid-market and growth-stage companies across ecommerce, SaaS, fintech, and healthcare, delivered by approximately 2,000 multilingual agents across five global locations.
- Company typePrivate
- Founded2015
- HeadquartersCambridge, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Peak Support does
Peak Support is a boutique business process outsourcing (BPO) company founded in 2015 and headquartered in Cambridge, Massachusetts, with approximately 2,000 employees distributed across the Philippines, the United States, Colombia, Eastern Europe, and India. The company delivers customer experience, technical support, trust and safety, back-office, sales and marketing, and accounting services to mid-market and growth-stage clients, with a primary vertical focus on ecommerce and retail, and additional presence in financial services, healthcare, insurance, logistics, travel and hospitality, gaming, and software and technology.
The company's core technology offering is the CX Accelerator Program, an AI-led tech enablement suite comprising six sub-products: CX Health Check, sentiment analysis across voice, ticket, chat and review data, a knowledge-base-powered AI chatbot, in-browser RPA via Island, a CRM-agnostic CX Agent Assistant, and AI-driven data visualization. Peak Support integrates with the dominant CX, CRM, ecommerce, and contact-center platforms (Salesforce, Zendesk, Shopify, Genesys, Five9, NiceCXone, Amazon Connect, Intercom, HubSpot, and others) and supports AI-quality tooling from ObserveAI, Klaus, LevelAI, and Playvox. The company is SOC 2 Type II, PCI DSS, HIPAA, and EU-US Data Privacy Framework certified, enabling work in regulated verticals.
Peak Support operates an enterprise sales-led go-to-market targeting mid-market and enterprise clients through managed-services contracts with hourly pricing based on time worked. The company cites a 95% average QA score, a 5-year average client retention period, and a 4.4/5 Glassdoor rating from 283 employee reviews as evidence of a people-first culture and quality-driven delivery model. The company remains privately held and founder-led by CEO Jonathan Steiman and President and Chief Strategy Officer Hannah Steiman, with no disclosed institutional capital.
Peak Support firmographics
Firmographics- Name
- Peak Support
- Legal name
- Peak Support, LLC
- Website
- https://peaksupport.io
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Peak Support is a boutique BPO providing customer experience, technical support, trust and safety, back-office, and sales operations outsourcing to mid-market and growth-stage companies across ecommerce, SaaS, fintech, and healthcare, delivered by approximately 2,000 multilingual agents across five global locations.
- Ownership category
- akta.pro rank
Peak Support industry classification
Industry- Product category
- Business Process Outsourcing (Customer Experience Services)
- NAICS
- Telephone Call Centers (56142), Business Service Centers (56143), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industries
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), CRM Managed Services & Support (BPAEAGAD), Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)
Keywords
Where Peak Support is headquartered
LocationHeadquarters
- HQ city
- Cambridge
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Peak Support business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Services - Dedicated Teams: Hourly fee model based on time worked. Provides dedicated customer support teams to clients under managed services contracts. Revenue generated through service fees charged per hour of support provided.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Custom hourly pricing based on scope and requirements |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Peak Support product offering
Product offeringCore offering
Peak Support is a boutique business process outsourcing (BPO) company providing dedicated customer experience teams and back-office support to high-growth companies. Its core services span Customer Service, Technical Support, Trust & Safety, Back-Office Support, Sales and Marketing, Accounting, and Tech and AI Solutions, delivered via multilingual dedicated teams across the Philippines, U.S., Colombia, Eastern Europe, and India. Its flagship technology is the CX Accelerator Program, an AI-led enablement suite combining AI chatbot, sentiment analysis, in-browser RPA, agent assistance, and data visualization to optimize CX operations.
Product overview
Peak Support is a boutique Business Process Outsourcing (BPO) company offering a portfolio of customer experience (CX) outsourcing services. Its core offerings span Customer Service, Technical Support, Trust & Safety, Back-Office Support, Sales and Marketing, Accounting Services, and Tech and AI Solutions. The flagship technology product is the CX Accelerator Program, an AI-led tech enablement suite that includes six integrated sub-products: CX Health Check (system assessment), Sentiment Analysis (multi-source AI-driven sentiment and trend insights), AI Chatbot (knowledge base-powered), In-Browser RPA (Island browser automation), CX Agent Assistant (ticket review with any CRM), and AI-Driven Data Visualization (dynamic reporting). These services are delivered through multilingual teams across five global locations (Philippines, U.S., Colombia, Eastern Europe, and India).
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Service Outsourcing Outsourced customer service teams (standalone BPO teams or supplements to existing in-house teams) for businesses needing expert multilingual support agents deployable within weeks.
- Technical Support Technical support services for SaaS or technology companies with deeply technical products, staffed by agents with varied technical skills and years of experience solving complex customer problems.
- Trust & Safety Content moderation and fraud detection and prevention services designed to keep online communities and platforms safe.
- Back-Office Support Outsourced team members responsible for time-consuming and repetitive back-office tasks, with continuous process improvement to make workflows smoother.
- Sales and Marketing Market research, lead qualification, and sales operations support designed to build smoother sales processes and full pipelines for clients.
- Accounting Services Outsourced invoicing and accounts receivable support designed to improve clients' bottom line cost-effectively.
- Tech and AI Solutions Expert professionals who help clients plan, deploy, and manage technology and AI solutions for their operations.
- CX Accelerator Program An AI-led tech enablement program engineered for rapid deployment and optimization that helps clients optimize every aspect of their customer service operation through integrated tools for system review, sentiment analysis, AI-powered chat, in-browser RPA, agent assistance, and data visualization.
Quantifiable outcome
- 95% average QA score
- +3 more outcomes
Companies that use Peak Support
Customer profileNamed customers18 records
Segments8 records
Ideal customer profiles4 records
Peak Support technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration24 records
AI capability9 records
Feature5 records
Peak Support partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- SalesforcecoreIntegration with Salesforce CRM platform for customer support operations and data management
- ZendeskcoreIntegration with Zendesk support platform for ticketing and customer service workflows
- ShopifycoreIntegration with Shopify ecommerce platform for order support and ecommerce customer service
- GenesyscoreIntegration with Genesys cloud contact center platform for omnichannel support
- Five9coreIntegration with Five9 cloud contact center for call center operations
- NiceCXonecoreIntegration with NiceCXone customer experience platform for contact center management
- Amazon ConnectcoreIntegration with Amazon Connect cloud contact center for scalable support operations
- ObserveAIcoreAI-powered quality management and speech analytics integration for call center optimization
- KlauscoreQuality assurance and feedback management platform integration for QA workflows
- LevelAIcoreAI-powered quality assurance and analytics integration for contact center intelligence
- PlayvoxcoreQuality management and workforce optimization software integration
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Peak Support competitors and assessment
Company assessmentBroad incumbents
- TTEC: Public CX and digital customer experience outsourcer with omnichannel support, AI/analytics and back-office services overlapping Peak Support's offerings across multiple verticals.
- Foundever: Large CX/BPO formed from Sitel/IBEX, providing customer support, sales and trust & safety services globally — directly comparable service mix but at materially greater scale than Peak Support.
- Teleperformance: Largest global CX/BPO operator with $10B+ revenue, serving enterprise clients across all verticals Peak Support targets — broader portfolio but overlapping omnichannel customer support capabilities.
- Concentrix: Global CX and BPO major with deep omnichannel customer support, trust & safety and back-office capabilities, directly overlapping Peak Support's service lines at much larger scale.
Emerging players
- Concentrix + Arise Work-from-Home BPO: Work-from-home contact center platform acquired by Concentrix/Sitel that connects enterprise clients with distributed agents — overlapping Peak Support's delivery model with a different operating model and crowd-based sourcing.
Direct peers
- Global Response: Privately held BPO offering omnichannel customer support, sales and back-office services with nearshore and offshore delivery, comparable in scale and service portfolio to Peak Support.
- SupportNinja: Boutique BPO offering customer support, content moderation and back-office outsourcing with global delivery, very closely matching Peak Support's service mix and target mid-market customers.
- Helpware: Tech-enabled outsourcing provider specializing in customer support, content moderation and back-office services across Eastern Europe, LATAM and the Philippines, directly comparable in delivery model and verticals served.
- 1840 & Company: Outsourcing provider offering customer support, sales and back-office teams across the Philippines, LATAM, South Africa and the US, targeting similar mid-market and growth-stage clients as Peak Support.
- Boldr: Boutique CX and data-services outsourcing firm with delivery in the Philippines, South Africa and LATAM, focused on mid-market ecommerce and SaaS clients — closely aligned with Peak Support's positioning.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Peak Support social profiles
Digital presencePeak Support compliance and trust
Trust signalCompliance5 records
Peak Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
Peak Support leadership team
Management profileNumber of profiles
Profiles7 records
Peak Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Peak Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Peak Support
What does Peak Support do?
Peak Support is a boutique business process outsourcing (BPO) company providing dedicated customer experience teams and back-office support to high-growth companies. Its core services span Customer Service, Technical Support, Trust & Safety, Back-Office Support, Sales and Marketing, Accounting, and Tech and AI Solutions, delivered via multilingual dedicated teams across the Philippines, U.S., Colombia, Eastern Europe, and India. Its flagship technology is the CX Accelerator Program, an AI-led enablement suite combining AI chatbot, sentiment analysis, in-browser RPA, agent assistance, and data visualization to optimize CX operations.
Is Peak Support a public or private company?
Peak Support is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Peak Support founded?
Peak Support was founded in 2015. It employs 1,001 to 5,000 people.
Where is Peak Support based?
Peak Support is headquartered in Cambridge, United States, in the North America region.
How does Peak Support make money?
One revenue line is on record: managed Services - Dedicated Teams.
Who are Peak Support's main competitors?
Broad incumbents on record are TTEC, Foundever, Teleperformance and Concentrix. Concentrix + Arise Work-from-Home BPO is listed as an emerging player. Direct peers are Global Response, SupportNinja, Helpware, 1840 & Company and Boldr.
Does Peak Support have an API?
No public API is recorded for Peak Support.
What industry is Peak Support in?
Peak Support's product category is Business Process Outsourcing (Customer Experience Services). Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAACAC, Software/Application Support (SaaS, Enterprise Apps). Its NAICS code is 56142 and its SIC code is 7370.