General Informatics
- Company typePrivate
- Founded2001
- HeadquartersBaton Rouge, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
General Informatics firmographics
Firmographics- Name
- General Informatics
- Legal name
- General Informatics, LLC
- Website
- https://geninf.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
General Informatics industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cybersecurity Management for SMB (Managed Security Add‑ons) (BPAEABAG)
- akta.pro secondary industries
- Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH)
Keywords
Where General Informatics is headquartered
LocationHeadquarters
- HQ city
- Baton Rouge
- HQ country
- United States
- HQ region
- North America
Offices10 records
Markets served
General Informatics business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed services revenue from bundled IT and security offerings including monitoring, maintenance, and support. Revenue model based on tiered service bundles (GI Watch, GI Guard, GI Protect, GI Shield+).
- Cloud Services: Cloud hosting, data backup, disaster recovery, and infrastructure services. Includes proprietary GI Cloud platform and SharePoint services.
- Advisory Services: Strategic consulting including vCIO, vCISO, AI consulting, and data analytics services. Professional services engagement model.
- Professional Services: Custom solutions including database administration, website development, hosting, and terminal operating system support.
- Cybersecurity Services: Security services including MDR, SIEM/SOC, penetration testing, incident response, and compliance services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | GI Watch - Baseline IT monitoring and management bundle |
| Subscription | Monthly | GI Guard - Essential cybersecurity bundle |
| Subscription | Monthly | GI Protect - Advanced cybersecurity bundle |
| Subscription | Monthly | GI Shield+ - Executive-level cybersecurity and compliance |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
General Informatics product offering
Product offeringCore offering
General Informatics is a managed IT services provider (MSP) delivering bundled IT management, cybersecurity, cloud, advisory (AI, data analytics, compliance, vCIO, vCISO), and professional services to mid-market and enterprise clients across the Southeast US and Texas. Its modular Managed Services & Security Bundles (GI Watch, GI Guard, GI Protect, GI Shield+) underpin a proprietary monitoring and security stack (ServerWatch, NetWatch, PCWatch), complemented by owned Tier III/Tier IV data centers in Louisiana and Texas.
Product overview
General Informatics is a managed IT services provider (MSP) offering a comprehensive, modular portfolio built around its GI Watch core platform, which provides baseline monitoring and management of IT environments. The service tiers escalate through GI Guard (essential cybersecurity), GI Protect (advanced threat detection with SOC/SIEM), and GI Shield+ (executive-level governance and compliance). The company delivers cloud services including ServerWatch, NetWatch, PCWatch, and cloud backup/disaster recovery; advisory services encompassing AI as a Service (AIaaS), Data Analytics as a Service (DAaaS), Compliance as a Service (CaaS), vCISO, and vCIO; professional services for database administration, website development, and Terminal Operating System support; and secure data centers in Texas and Louisiana. The portfolio also includes acquired brands including 1 Ping Security, Eministration, Unicom Technologies, and Versiant.
Differentiator
Problem solved
Functional benefit
Brands
- GI Guard: Essential cybersecurity protection bundle covering phishing, malware, and credential theft prevention.
- GI Protect
- GI Shield+
- GI Watch
Products and services
- Managed Services & Security Bundles
Quantifiable outcome
- 800+ businesses protected with cloud backup services
- +3 more outcomes
Companies that use General Informatics
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles5 records
General Informatics technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability9 records
Feature7 records
General Informatics partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Gold Certified Partner specializing in cloud-based solutions. Successfully migrated over 100 companies to Office 365. Offers Microsoft 365 integration, SharePoint services, Azure cloud platform, and SQL Server database solutions.
- Navis (SPARCS N4)coreGeneral Informatics provides implementation, customization, maintenance, and 24/7 support for Navis SPARCS N4 terminal operating system used in maritime/port operations. Has experience with 50+ TOS implementations.
- Azure (Microsoft)coreAzure cloud platform used to provide Data Analytics-as-a-Service, database administration services, and cloud-based solutions. Azure Data Analytics Architecture leverages PowerBI, SQL Server, Oracle RDBMS, and MySQL.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
General Informatics competitors and assessment
Company assessmentDirect peers
- TekLinks (now part of C Spire): Regional managed services and cloud provider headquartered in Birmingham, AL, serving Southeast and mid-market clients. Highly comparable to General Informatics given overlapping geography (Alabama/Mississippi), similar vertical mix (healthcare, financial, manufacturing), and prior leadership overlap with General Informatics CEO Don Monistere (former President of TekLinks).
- Dataprise: Mid-market managed IT, cybersecurity, and cloud services provider with a national footprint and strong MSSP/SOC offering. Comparable to General Informatics in service portfolio (managed IT, MDR/SOC, cloud, vCIO/vCISO) and target customer (mid-market and enterprise), though Dataprise operates at a larger geographic scale.
- Ntiva: Managed IT services and cybersecurity provider serving SMB and mid-market clients across the U.S. with cloud, backup, and SOC services. Directly comparable to General Informatics in bundled IT + security service model, though Ntiva has a broader geographic footprint and stronger East Coast concentration.
- TPx Communications: National managed services provider offering managed IT, cybersecurity, UCaaS, and network services to SMB and mid-market customers. Closely comparable to General Informatics on managed IT + managed security bundle model and target customer profile.
- Expedient: National provider of managed cloud, data center, and cybersecurity services with a strong East Coast and Midwest footprint. Comparable to General Informatics on owned-infrastructure data centers + managed cloud + managed security portfolio, though Expedient has a wider geographic and enterprise reach.
- US Signal: Midwest-based managed cloud, data center, network, and security services provider serving mid-market and enterprise clients. Comparable to General Informatics in combining owned data center infrastructure with managed security and cloud services for compliance-sensitive verticals (healthcare, financial, government).
- Bell Techlogix: Indianapolis-based managed IT services and field services provider serving enterprise and mid-market clients across the U.S. Comparable to General Informatics in managed IT and end-user support model with similar multi-site, multi-state service delivery orientation.
Broad incumbents
- C Spire: Regional telecommunications and technology services company (acquired TekLinks in 2018) offering managed IT, cloud, and connectivity across the Southeast U.S. Larger and broader incumbent than General Informatics with overlapping Southeast geography and similar vertical mix; a likely competitor and acquirer-type benchmark.
- Insight Enterprises: Global Fortune 500 IT solutions and managed services provider with broad capabilities across hardware procurement, managed services, cloud, and security. Comparable to General Informatics at a much larger scale as a broad incumbent offering overlapping managed IT and security services across enterprise and mid-market.
- CDW: Large national IT solutions and managed services provider offering managed IT, cloud, and security services to SMB, mid-market, and enterprise clients. A broad incumbent peer to General Informatics with significantly greater scale, breadth, and channel reach across all U.S. geographies.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
General Informatics social profiles
Digital presenceGeneral Informatics compliance and trust
Trust signalCompliance13 records
General Informatics financial estimates
Financial estimateRevenue estimate
Valuation estimate
General Informatics leadership team
Management profileNumber of profiles
Profiles2 records
General Informatics subsidiaries and ownership
Company hierarchySubsidiaries7 records
General Informatics funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
General Informatics M&A and investment
M&A and investmentM&A9 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about General Informatics
What does General Informatics do?
General Informatics is a managed IT services provider (MSP) delivering bundled IT management, cybersecurity, cloud, advisory (AI, data analytics, compliance, vCIO, vCISO), and professional services to mid-market and enterprise clients across the Southeast US and Texas. Its modular Managed Services & Security Bundles (GI Watch, GI Guard, GI Protect, GI Shield+) underpin a proprietary monitoring and security stack (ServerWatch, NetWatch, PCWatch), complemented by owned Tier III/Tier IV data centers in Louisiana and Texas.
Is General Informatics a public or private company?
General Informatics is a private company. It is classified as management employee owned and is currently operating.
When was General Informatics founded?
General Informatics was founded in 2001. It employs 51 to 100 people.
Where is General Informatics based?
General Informatics is headquartered in Baton Rouge, United States, in the North America region.
How does General Informatics make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are cloud Services, advisory Services, professional Services and cybersecurity Services.
Who are General Informatics's main competitors?
Direct peers on record are TekLinks (now part of C Spire), Dataprise, Ntiva, TPx Communications, Expedient, US Signal and Bell Techlogix. Broad incumbents are C Spire, Insight Enterprises and CDW.
Does General Informatics have an API?
No public API is recorded for General Informatics.
What industry is General Informatics in?
General Informatics's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAG, Cybersecurity Management for SMB (Managed Security Add‑ons), with a secondary code of BPAKAHAA, Managed Security Services (MSSP) & 24/7 SOC Operations. Its NAICS code is 54151 and its SIC code is 7373.