Integrated Research
Integrated Research (ASX: IRI) is an Australian enterprise observability software company that provides the Prognosis platform for monitoring payments, unified communications, and mission-critical IT infrastructure across multi-vendor, hybrid, and multi-cloud environments for 1,000+ customers in 60+ countries, now augmented by the Iris AI layer and the Elevate managed service.
- Company typePublic
- Founded1988
- HeadquartersNorth Sydney, Australia
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Integrated Research does
Integrated Research (ASX: IRI) is an Australian-headquartered observability software company founded in 1988, selling the Prognosis platform to enterprise customers for monitoring critical IT infrastructure, payments, and unified communications environments. The platform ingests metrics, logs, and traces from multi-vendor, hybrid, and multi-cloud deployments and is delivered through three product suites: Collaborate (UC&C observability across Microsoft Teams, Cisco, Webex, Avaya, Zoom, and NICE CXone), Transact (payments observability covering card, high-value, and real-time payments), and Infrastructure (mission-critical systems including HPE Nonstop). The company's stated scale metrics include monitoring over 80 billion transactions annually and 600 million daily for major banks, with a customer base of more than 1,000 organizations across 60+ countries including Woolworths, BT, Vodafone, Rabobank, CDW, and Asurion.
The technology stack is anchored by the Prognosis core platform, supplemented by Iris, a natural language AI intelligence layer that exposes conversational querying across all product suites, and Elevate, a fully managed observability-as-a-service delivery model built on AWS infrastructure. Iris is being progressively extended into vertical-specific variants (Iris for Card Payments, Iris for HPE Nonstop), while Prognosis 13.3 introduced native NICE CXone integration for contact center observability. Distribution is primarily through direct enterprise field sales complemented by the IR Partner Community channel program and free IR Academy training, with GDPR compliance disclosed and SOC/HIPAA-relevant reference customers in healthcare.
IR's business model is a recurring software subscription model with annual billing cadence, augmented by professional services for implementation and customized training. H1 FY26 statutory revenue was $28.3M (down 2% YoY) with an EBITDA loss of $3.1M driven by a softer renewals book and a $4.8M expected credit loss from a single client; the company ended the period with $43.6M in cash and no debt. Management is executing an explicit AI-first pivot, reporting 12% new client revenue growth and 110% expansion revenue growth from Iris and Elevate while cautioning that the transition will pressure profitability in the near to medium term.
Integrated Research firmographics
Firmographics- Name
- Integrated Research
- Legal name
- Integrated Research Ltd
- Website
- https://ir.com
- Company type
- Public
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Integrated Research (ASX: IRI) is an Australian enterprise observability software company that provides the Prognosis platform for monitoring payments, unified communications, and mission-critical IT infrastructure across multi-vendor, hybrid, and multi-cloud environments for 1,000+ customers in 60+ countries, now augmented by the Iris AI layer and the Elevate managed service.
- Ownership category
- akta.pro rank
Integrated Research industry classification
Industry- Product category
- IT Infrastructure Observability Software
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (5415)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)
- akta.pro secondary industry
- Integration Monitoring, Observability & AIOps for Integration (HDAEAIAH)
Keywords
Where Integrated Research is headquartered
LocationHeadquarters
- HQ city
- North Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Integrated Research business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software Licenses and Subscriptions: IR generates revenue primarily through software licensing and subscription arrangements for its Prognosis platform and its product suites (Collaborate, Transact, Infrastructure). The company reports statutory revenue, indicating a recurring software revenue model.
- Prognosis as a Service (Elevate): Prognosis Elevate is delivered as a fully managed observability-as-a-service platform, representing a subscription/SaaS revenue stream utilizing AWS infrastructure.
- Professional Services: Professional Services training and implementation services are offered alongside the software platform. IR Academy provides free self-service training, while customized professional services training is available through account managers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | No publicly disclosed pricing tiers |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Integrated Research product offering
Product offeringCore offering
Integrated Research develops and sells the Prognosis observability platform and its product suites (Collaborate for unified communications, Transact for payments, and Infrastructure for mission-critical systems) to monitor and manage multi-vendor, hybrid, and multi-cloud IT environments. The Iris natural-language AI layer and the Elevate managed observability-as-a-service delivery model extend the platform's capabilities, serving enterprise customers in banking, telecommunications, healthcare, retail, and the public sector.
Product overview
Integrated Research offers a unified platform-plus-modules observability portfolio built on the Prognosis core platform. The platform is supplemented by Iris (natural language AI intelligence layer) and Elevate (Prognosis delivered as a service). Three product suites address distinct domains: Collaborate (UC&C observability for enterprise unified communications, contact centers, service providers, and voice/web/video testing), Transact (payment transaction observability covering card payments, high-value payments, and real-time payments), and Infrastructure (mission-critical infrastructure monitoring). All solutions share the Prognosis platform foundation and Iris AI layer for unified intelligence and cross-domain correlation.
Differentiator
Problem solved
Functional benefit
Brands
- Prognosis: The core observability platform that powers all IR solutions, providing real-time visibility across communications, payments, and critical IT infrastructure.
- Iris
- Elevate
- Collaborate
- Transact
- Infrastructure
Products and services
- Prognosis Platform
- Iris (AI Intelligence Layer) Conversational AI layer that lets IT and business users ask natural-language questions about transaction declines, call quality, and system performance, returning context-rich answers and recommended next steps without requiring syntax or dashboard stitching.
- Prognosis Elevate Prognosis platform delivered as a fully managed service on AWS, giving enterprise UC&C customers cloud-native observability without on-premise infrastructure.
- Collaborate (UC&C Observability Suite)
- Transact (Payments Observability Suite)
- Infrastructure (Mission-Critical Infrastructure Observability)
- Iris for Card Payments AI-powered observability assistant built on the Prognosis platform that lets card payments teams query transaction declines, approvals, volumes, and performance using natural language, with future releases planned for High Value Payments and Real-Time Payments domains.
- Iris for HPE Nonstop AI-powered conversational intelligence for HPE Nonstop environments, synthesizing real-time telemetry into guided insights to accelerate incident resolution for mission-critical infrastructure.
- Collaborate for NICE CXone Contact center observability offering that monitors performance across NICE CXone, BYOC infrastructure, and multi-vendor UC platforms from a single interface, with real-time dashboards, AI-powered CDR search, and historical trend analysis.
Quantifiable outcome
- 70% reduction in investigation time for a global bank using IR for high-value payments monitoring
- +8 more outcomes
Companies that use Integrated Research
Customer profileNamed customers15 records
Segments6 records
Ideal customer profiles3 records
Integrated Research technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability5 records
Feature5 records
Integrated Research partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- NICEcoreIR's Collaborate UC&C observability solution now supports NICE CXone as part of Prognosis 13.3, enabling enterprise teams to monitor performance across CXone, BYOC infrastructure, and multi-vendor UC platforms from a single interface. The integration provides real-time dashboards, AI-powered CDR search through Iris, and up to five years of historical data for trend analysis and SLA reporting.
- HPE (Hewlett Packard Enterprise)coreIR launched Iris for Nonstop, extending its conversational AI intelligence layer to HPE Nonstop environments by embedding it into the Prognosis Platform. Iris for Nonstop enables IT teams to query system health, performance, and capacity data using natural language. Available now with Prognosis 13.3 for clients using IR Infrastructure and the Prognosis Platform for HPE Nonstop.
- AWS (Amazon Web Services)corePrognosis Elevate, IR's observability-as-a-service platform, is built utilizing AWS infrastructure with regional hosting options. AWS provides the cloud foundation for delivering Prognosis as a managed service to enterprise UC&C environments.
- Microsoft TeamscoreIR Collaborate provides monitoring and observability support for Microsoft Teams environments, enabling enterprise teams to track performance, call quality, and user experience across Teams deployments alongside other multi-vendor UC platforms.
- CiscocoreIR Collaborate provides multi-vendor UC observability including Cisco environments, supporting monitoring and troubleshooting for Cisco switches, routers, and UC platforms alongside other vendor solutions.
- Webex (Cisco)coreIR Collaborate monitors Webex collaboration environments as part of its multi-vendor UC observability coverage, providing unified visibility across Webex and other collaboration platforms.
- ZoomcoreIR Collaborate provides monitoring and observability support for Zoom environments, enabling organizations to track video conferencing quality, user experience, and platform performance within multi-vendor UC ecosystems.
- AvayacoreIR Collaborate supports monitoring and observability for Avaya UC platforms, providing visibility into Avaya PBX and collaboration environments as part of its multi-vendor UC coverage.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Integrated Research competitors and assessment
Company assessmentBroad incumbents
- Splunk (Cisco): Platform for log analytics, monitoring, and observability, now part of Cisco. Splunk competes for the same enterprise telemetry and AIOps budget as IR, with substantially broader scale and now deeper UC/Cisco stack integration via the Cisco parent.
- Datadog: Cloud-native observability and monitoring platform covering infrastructure, APM, logs, and network performance. While Datadog focuses on cloud workloads rather than IR's UC/payments specialization, it competes for the same enterprise observability budget and increasingly adds AI-driven capabilities that overlap with IR's Iris layer.
- Sumo Logic: Cloud-native log management and observability platform with machine learning analytics. Overlaps with IR's infrastructure and AI-driven telemetry positioning, competing for enterprise monitoring spend with broader SaaS coverage than IR's vertical focus.
- Dynatrace: Enterprise observability and APM platform with AI-powered root cause analysis (Davis AI). Comparable to IR's Prognosis/Iris combination in delivering AI-driven observability across complex enterprise environments, though with broader scope rather than UC/payments specialization.
- New Relic: Observability platform spanning APM, infrastructure, logs, and digital experience monitoring. Competes with IR on enterprise monitoring budgets and has added AI-assisted troubleshooting capabilities that parallel IR's Iris positioning.
- Cisco AppDynamics: APM and application performance monitoring platform from Cisco. Direct overlap with IR's enterprise UC&C observability given Cisco's footprint in collaboration (Webex) and contact center, and competing for the same CIO-level observability spend.
Emerging players
- Catchpoint: Digital experience monitoring and observability platform focused on internet performance, synthetic monitoring, and real user monitoring. Adjacent to IR's UC quality and payments monitoring with overlapping enterprise buyers.
Direct peers
- NetScout Systems: Provider of performance management, service assurance, and cybersecurity solutions for service providers and enterprises. NetScout's nGeniusONE platform offers similar multi-vendor, mission-critical network and UC observability, serving comparable telecom and large-enterprise customers.
- Martello Technologies: Provider of performance monitoring and analytics solutions specifically for unified communications, Microsoft Teams, and contact center environments. Most direct competitor to IR's Collaborate UC&C product suite, targeting the same multi-vendor UC monitoring use cases.
- ScienceLogic: IT infrastructure monitoring and AIOps platform serving large enterprises and service providers. Comparable to IR's Prognosis in delivering unified visibility across hybrid, multi-vendor IT estates with an AI-driven analytics layer.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Integrated Research social profiles
Digital presenceIntegrated Research compliance and trust
Trust signalCompliance1 record
Integrated Research financial estimates
Financial estimateRevenue estimate
Valuation estimate
Integrated Research leadership team
Management profileNumber of profiles
Profiles8 records
Integrated Research funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Integrated Research M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Integrated Research
What does Integrated Research do?
Integrated Research develops and sells the Prognosis observability platform and its product suites (Collaborate for unified communications, Transact for payments, and Infrastructure for mission-critical systems) to monitor and manage multi-vendor, hybrid, and multi-cloud IT environments. The Iris natural-language AI layer and the Elevate managed observability-as-a-service delivery model extend the platform's capabilities, serving enterprise customers in banking, telecommunications, healthcare, retail, and the public sector.
Is Integrated Research a public or private company?
Integrated Research is a public company. It is classified as public and is currently operating.
When was Integrated Research founded?
Integrated Research was founded in 1988. It employs 251 to 500 people.
Where is Integrated Research based?
Integrated Research is headquartered in North Sydney, Australia, in the Oceania region.
How does Integrated Research make money?
Three revenue lines are on record. Software Licenses and Subscriptions are the primary driver. The others are prognosis as a Service (Elevate) and professional Services.
Who are Integrated Research's main competitors?
Broad incumbents on record are Splunk (Cisco), Datadog, Sumo Logic, Dynatrace, New Relic and Cisco AppDynamics. Catchpoint is listed as an emerging player. Direct peers are NetScout Systems, Martello Technologies and ScienceLogic.
Does Integrated Research have an API?
No public API is recorded for Integrated Research.
What industry is Integrated Research in?
Integrated Research's product category is IT Infrastructure Observability Software. Its primary akta.pro industry code is HDAEANAF, AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety), with a secondary code of HDAEAIAH, Integration Monitoring, Observability & AIOps for Integration. Its NAICS code is 513210 and its SIC code is 7372.