Hello Health
HelloHealth is a cloud-based patient engagement platform with a free EHR, serving primary care, specialty, and FQHC practices across the US with integrated tools for digital intake, telehealth, secure messaging, and practice workflow automation.
- Company typePrivate
- Founded2007
- HeadquartersNew York, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Hello Health does
HelloHealth, LLC is a US-based healthcare technology company that operates a cloud-based patient engagement platform with a free electronic health record (EHR) offering for medical practitioners. Founded in 2007 and headquartered in New York with a corporate compliance office in Tampa, Florida, the company targets primary care practices, federally qualified health centers, specialty practices, and enterprise-level healthcare organizations across the US (and selectively Singapore). Its core product, the HelloHealth Patient Engagement Platform, combines EMR/EHR functionality with HL7-based interoperability, secure two-way messaging, telehealth, digital intake (QR code and virtual check-in), electronic payments, e-forms, appointment management, and broadcast messaging. Supplementary modules include the Digital Storefront, Digital Front Door, a companion mobile app for patients, and a web-based patient portal. The platform is built around interoperability across disparate healthcare software systems, positioning itself as a unified workflow layer rather than a replacement EMR.
HelloHealth monetizes through a freemium patient membership model: patients can access affiliated providers' services for free (with clinically appropriate advertising from pharmaceutical, insurance, and device manufacturers), or pay an annual membership fee for premium engagement features including e-statements, e-forms, telehealth, epayments, and direct provider connectivity. The company also operates a B2B motion targeting providers with direct sales and demo-driven onboarding. It maintains formal HIPAA and HITECH compliance under a Business Associate Agreement framework and offers a published SLA committing to 99% system availability, 15-second login response times, and 10-minute HL7 report availability. The company has executed one acquisition (Myca Health in 2010) and has raised approximately $21.5M in disclosed equity funding (primarily 2012 rounds) plus an additional 2025 share issuance to investors. No AI/ML capabilities, patents, or named enterprise customer logos are publicly disclosed in available sources.
Hello Health firmographics
Firmographics- Name
- Hello Health
- Legal name
- HelloHealth, LLC
- Website
- https://hellohealth.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- HelloHealth is a cloud-based patient engagement platform with a free EHR, serving primary care, specialty, and FQHC practices across the US with integrated tools for digital intake, telehealth, secure messaging, and practice workflow automation.
- Ownership category
- akta.pro rank
Hello Health industry classification
Industry- Product category
- Patient Engagement Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Offices of Physicians (6211)
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industries
- Ambulatory & Physician Practice EHRs (HLACAAAB), Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), Patient Intake, Digital Registration & eForms (HLACAEAF)
Keywords
Where Hello Health is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Hello Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Membership/Subscription Fees: HelloHealth generates revenue primarily through membership fees charged to patients for access to premium platform features. The membership fee covers personal services and tools that enhance healthcare experience including patient engagement, virtual check-in, estatements, eforms, QR code data exchange, epayments, telehealth services, and digital tools for direct provider connection. Some patients may access services through employer or organizational partnerships at discounted rates.
- Free Access with Advertisements: The free version of HelloHealth includes clinically appropriate advertisements from pharmaceutical companies, insurance companies, and device manufacturers. Content such as coupons and clinical trial publications may be generated based on patient health information, though HelloHealth states it will never disclose or share data with advertising partners.
- Equity Investment: HelloHealth has issued shares to new and existing investors as a funding mechanism, suggesting venture capital or private equity investment activity.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free Access Tier |
| Subscription | Annual | Premium Membership |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Hello Health product offering
Product offeringCore offering
Hello Health provides a cloud-based patient engagement platform that includes a free electronic health records (EHR) system for healthcare practitioners. The platform unifies patient data across healthcare software systems, supports digital intake, telehealth, secure messaging, electronic payments, and 24/7 patient access, and is sold to medical practices to streamline workflows and grow revenue.
Product overview
HelloHealth is a comprehensive patient engagement platform offered as a unified SaaS solution for medical practices of all sizes. The core platform (HelloHealth Patient Engagement Platform) provides tools for streamlining patient workflows, with the Digital Storefront and Digital Front Door modules extending functionality for digital intake, telehealth, secure messaging, appointment management, and electronic payments. A companion mobile app serves patients directly, while the patient portal provides web-based access to medical records and provider communication. The company also provides operational documentation including an SLA with 99% availability commitment and HIPAA/HITECH compliance framework for its provider clients.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 99% System Availability SLA commitment with quarterly measurement
- +3 more outcomes
Companies that use Hello Health
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
Hello Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature6 records
Hello Health partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights5 records
Hello Health competitors and assessment
Company assessmentDirect peers
- Tebra (Kareo + PatientPop): Tebra offers an integrated EHR, practice management, and patient engagement platform targeting independent practices — the most direct competitor to HelloHealth's free EHR plus engagement bundle.
- eClinicalWorks: Major ambulatory EHR and patient engagement vendor serving small to large practices with comparable cloud-based, integrated functionality; competes directly for HelloHealth's primary care and specialty segments.
- Practice Fusion: Cloud-based ambulatory EHR with freemium heritage focused on independent practices — the closest historical analog to HelloHealth's free-EHR positioning.
- DrChrono: Cloud-based EHR with iPad-native workflows, patient portal, and telehealth, targeting small and specialty practices — directly comparable in scale and segment focus.
Emerging players
- Solutionreach: Patient engagement and communication platform for practices (messaging, reminders, reviews); narrower than HelloHealth but competes for the same patient engagement budget at independent practices.
- Luma Health: Patient engagement platform focused on smart scheduling, referral management, and digital front door — overlaps with HelloHealth's digital front door and patient communication modules.
- Mend: Telehealth and patient engagement platform with strong virtual visit workflows; competes for HelloHealth's telehealth and digital front door capabilities in ambulatory settings.
Broad incumbents
- Athenahealth: Large incumbent cloud EHR and patient engagement vendor with broad ambulatory footprint; competes with HelloHealth especially in the mid-market and enterprise tiers.
- NextGen Healthcare: Ambulatory-focused EHR and practice management vendor with patient engagement capabilities; relevant comp for HelloHealth's mid-market and specialty practice targets.
- Epic Systems: Dominant EHR vendor across hospital and large ambulatory settings; relevant as the incumbent HelloHealth must displace or integrate alongside in any enterprise expansion.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Hello Health social profiles
Digital presenceHello Health compliance and trust
Trust signalCompliance2 records
Hello Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hello Health leadership team
Management profileNumber of profiles
Profiles4 records
Hello Health funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hello Health M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hello Health
What does Hello Health do?
Hello Health provides a cloud-based patient engagement platform that includes a free electronic health records (EHR) system for healthcare practitioners. The platform unifies patient data across healthcare software systems, supports digital intake, telehealth, secure messaging, electronic payments, and 24/7 patient access, and is sold to medical practices to streamline workflows and grow revenue.
Is Hello Health a public or private company?
Hello Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Hello Health founded?
Hello Health was founded in 2007. It employs 51 to 100 people.
Where is Hello Health based?
Hello Health is headquartered in New York, United States, in the North America region.
How does Hello Health make money?
Three revenue lines are on record. Membership/Subscription Fees are the primary driver. The others are free Access with Advertisements and equity Investment.
Who are Hello Health's main competitors?
Direct peers on record are Tebra (Kareo + PatientPop), eClinicalWorks, Practice Fusion and DrChrono. Emerging players are Solutionreach, Luma Health and Mend. Broad incumbents are Athenahealth, NextGen Healthcare and Epic Systems.
Does Hello Health have an API?
No public API is recorded for Hello Health.
What industry is Hello Health in?
Hello Health's product category is Patient Engagement Platform. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLACAAAB, Ambulatory & Physician Practice EHRs. Its NAICS code is 51821 and its SIC code is 7372.