Solutionreach
- Company typePrivate
- Founded2000
- HeadquartersLehi, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Solutionreach does
Solutionreach is a privately held, cloud-based healthcare SaaS company founded in 2000 (originally as Communitect, later Smile Reminder, rebranded to Solutionreach in 2011) and headquartered in Lehi, Utah. The company provides an all-in-one patient engagement platform serving over 50,000 dental, vision/eye care, and medical practices across the United States, with integrations to more than 400 practice management and EHR systems. Core capabilities span two-way texting, automated appointment reminders, patient check-in and digital intake, online scheduling, recall and reactivation campaigns, reputation management, secure document handling, telehealth, insurance eligibility, and an integrated payment service (SR Pay, powered by Payrix). The platform operates on HIPAA-compliant, SOC 2 Type II infrastructure and supports HL7/FHIR interoperability for enterprise deployments.
Solutionreach firmographics
Firmographics- Name
- Solutionreach
- Legal name
- Solutionreach, Inc.
- Website
- https://solutionreach.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
Solutionreach industry classification
Industry- Product category
- Patient Engagement Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
- akta.pro secondary industry
- Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)
Keywords
Where Solutionreach is headquartered
LocationHeadquarters
- HQ city
- Lehi
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Solutionreach business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription Fees: Solutionreach generates primary revenue through subscription fees for its all-in-one patient engagement SaaS platform. Pricing is structured in tiers (Patient Connect, Practice Efficiency, Practice Growth, Enterprise) with annual contract terms. Each tier includes different feature bundles and SMS message allocations (1,750 to 4,500+ monthly SMS messages). The subscription model provides recurring revenue with land-and-expand potential as practices upgrade tiers or add locations.
- Payment Processing (SR Pay): Solutionreach charges transaction fees for payment processing through its integrated SR Pay service, powered by Payrix. Fees include 2.40% + $0.20 per terminal transaction and 2.89% + $0.30 for standard card-not-present transactions, plus additional ACH fees. This provides a usage-based revenue stream on top of base subscriptions.
- Referral Program Revenue Share: Solutionreach operates a referral partner program where partners earn $100 per valid referral that attends a demo and $500 when the referral becomes a customer. This drives customer acquisition through partner channels.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Patient Connect - Core communication package with essential patient engagement features |
| Subscription | Annual | Practice Efficiency - Adds patient surveys, recall, digital intake, and online scheduling |
| Subscription | Annual | Practice Growth - Adds insurance eligibility (dental) and full secure documents |
| Subscription | Annual | Enterprise - Full platform for organizations with 6+ locations |
| Transaction based/ take rate | Pay-as-you-go | SR Pay - Transaction fees for integrated payment processing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Solutionreach product offering
Product offeringCore offering
Solutionreach sells an all-in-one cloud-based patient engagement SaaS platform for dental, vision, and medical practices, bundling two-way texting, automated appointment reminders, online scheduling, digital intake, recall, reputation management, telehealth, secure HIPAA-compliant documents, and an integrated SR Pay payment processing service. The platform is sold on annual subscription tiers (Patient Connect, Practice Efficiency, Practice Growth, Enterprise) and integrates with 400+ practice management and EHR systems via HL7/FHIR standards and secure APIs. An AI-powered Virtual Scheduling Assistant provides 24/7 autonomous call handling and appointment booking, while the Data Hub delivers enterprise analytics for multi-location organizations.
Product overview
Solutionreach offers an all-in-one patient engagement platform as a cloud-based SaaS solution for dental, vision, and medical practices. The platform operates on a package tier structure (Patient Connect, Practice Efficiency, Practice Growth, and Enterprise) providing progressive feature access. Core capabilities include Two-Way Texting, Appointment Reminders, Patient Check-In, Payment Technology (SR Pay), Online Scheduling, Digital Intake, Recall, Insurance Eligibility, Secure Documents, Patient Surveys, Video Call/Telehealth, Mobile App, Data Hub, Batch Messaging, Location Management, Reputation Management, Phone System, Refer a Friend, and AI-powered Virtual Scheduling Assistant. The Enterprise tier adds advanced analytics, custom APIs, and HL7/FHIR integration for large healthcare organizations. The platform integrates with 400+ PM/EHR systems and enables end-to-end automation from patient scheduling through payment collection.
Differentiator
Problem solved
Functional benefit
Products and services
- Solutionreach Patient Engagement Platform All-in-one cloud-based patient engagement SaaS platform for dental, vision, and medical practices, bundling two-way texting, appointment reminders, online scheduling, digital intake, recall, reputation management, telehealth, secure documents, and analytics on HIPAA-compliant infrastructure with SOC 2 Type II controls. Sold via annual subscriptions across Patient Connect, Practice Efficiency, Practice Growth, and Enterprise tiers.
- SR Pay Integrated payment processing service offering point-of-sale, card-present, card-not-present, text-to-pay, online payment, and ACH/electronic check acceptance, powered by Payrix. Generates transaction-based revenue with fees including 2.40% + $0.20 per terminal transaction and 2.89% + $0.30 per standard transaction.
Quantifiable outcome
- No-show rate reduced to under 5%
- +11 more outcomes
Companies that use Solutionreach
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles4 records
Solutionreach technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability5 records
Feature19 records
Solutionreach partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- MPpg (Medical Purchasing Protection Group)coreMPpg is a group purchasing organization serving healthcare practices. Solutionreach partners with MPpg to provide patient engagement solutions to MPpg member practices through the GPO channel.
- IDOC (Independent Doctors of Optometric Care)coreIDOC is a consulting and purchasing organization for independent optometric practices. Solutionreach partners with IDOC to reach independent eye care practices through the IDOC network.
- Marketing4EPSminorMarketing4EPS is a product partner providing marketing services to healthcare practices. Partnership enables Solutionreach to reach dental and medical practices that use Marketing4EPS services.
- ADO (Association of Dental Organization)coreADO is a dental association providing resources and purchasing power to member dental practices. Solutionreach partners with ADO to deliver patient engagement solutions to member practices.
- TOA (Trusted Organization Alliance)minorTOA is an organization providing group purchasing and support services to healthcare practices. Partnership provides additional distribution channel for Solutionreach patient engagement solutions.
- WVA (Western Veterinary Association)minorWVA is a veterinary professional organization. While Solutionreach primarily serves dental, eye care, and medical practices, the WVA partnership may serve broader healthcare clients.
- DPG (Dental Partnership Group)coreDPG is a dental group purchasing organization. Solutionreach partners with DPG to provide member dental practices with access to patient engagement technology at group rates.
- Unified SmilescoreUnified Smiles is a dental-focused organization providing resources and group purchasing power to member practices. Partnership enables Solutionreach to reach dental practices through Unified Smiles' member network.
- Smile SourcecoreSmile Source is a dental organization providing member dentists with practice management resources and group purchasing power. Partnership allows Solutionreach to serve Smile Source member practices with patient engagement solutions.
- Payrix Solutions, LLCcorePayrix is Solutionreach's third-party payment processor for the SR Pay service, providing the payment processing infrastructure, acquiring bank relationships, and back-end processing. Solutionreach acts as a payment facilitator using Payrix's technology stack. Payrix provides underwriting for merchant clients and manages payment network relationships. This is a critical infrastructure partnership for Solutionreach's revenue cycle messaging capabilities.
- OS DentalminorSolutionreach has an exclusive partnership with OS Dental to pair the automation platform with a dedicated analytics tool for multi-location groups, providing one unified view of scheduling, communication, payments, and profitability across every location.
Scale indicators16 records
Recent moves6 records
Expansion highlights5 records
Solutionreach competitors and assessment
Company assessmentDirect peers
- Relatient: Relatient provides patient scheduling, reminders, and engagement solutions integrated with EHRs, directly competing with Solutionreach in medical and enterprise healthcare segments.
- Klara: Klara is a patient engagement and communication platform with two-way texting, automated reminders, and telehealth — competing with Solutionreach's messaging and scheduling features across medical specialties.
- Tebra (PatientPop): Tebra's PatientPop product is a patient acquisition and engagement platform for independent practices (scheduling, reminders, intake, reputation) — comparable to Solutionreach's SMB and mid-market tiers across medical and dental.
- Luma Health: Luma Health offers a patient engagement platform with automated reminders, two-way texting, scheduling, and intake — directly comparable to Solutionreach's core SMB/mid-market offering across medical specialties.
- Weave: Weave provides a communication and patient engagement platform (texting, reminders, phone system, payments) heavily focused on dental and medical SMBs — overlapping Solutionreach's core verticals and feature set.
- NexHealth: NexHealth delivers patient engagement and EHR-integrated scheduling, reminders, and messaging primarily for dental and medical practices, competing head-on with Solutionreach in the SMB and mid-market tiers.
- Modento: Modento is a dental-focused patient engagement and communication platform offering digital intake, two-way texting, and reputation tools — closely overlapping Solutionreach's dental SMB product.
- RevenueWell: RevenueWell is a dental-specific patient communication and recall platform (formerly PatientActivator) with patient reminders, online scheduling, and reputation management — a close direct competitor in Solutionreach's flagship dental vertical.
Broad incumbents
- athenahealth: athenahealth is a major EHR/practice management vendor with native patient engagement (athenaCommunicator) — a broad incumbent that competes by embedding engagement features into its platform, constraining third-party platforms like Solutionreach.
Emerging players
- Birdeye: Birdeye is a customer experience and reputation management platform with patient messaging and review-request features — overlapping Solutionreach's reputation management and review invitation modules across multi-location healthcare.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Solutionreach social profiles
Digital presenceSolutionreach compliance and trust
Trust signalCompliance6 records
Solutionreach financial estimates
Financial estimateRevenue estimate
Valuation estimate
Solutionreach leadership team
Management profileNumber of profiles
Profiles6 records
Solutionreach funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Solutionreach M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Solutionreach
What does Solutionreach do?
Solutionreach sells an all-in-one cloud-based patient engagement SaaS platform for dental, vision, and medical practices, bundling two-way texting, automated appointment reminders, online scheduling, digital intake, recall, reputation management, telehealth, secure HIPAA-compliant documents, and an integrated SR Pay payment processing service. The platform is sold on annual subscription tiers (Patient Connect, Practice Efficiency, Practice Growth, Enterprise) and integrates with 400+ practice management and EHR systems via HL7/FHIR standards and secure APIs. An AI-powered Virtual Scheduling Assistant provides 24/7 autonomous call handling and appointment booking, while the Data Hub delivers enterprise analytics for multi-location organizations.
Is Solutionreach a public or private company?
Solutionreach is a private company. It is classified as venture growth investor backed and is currently operating.
When was Solutionreach founded?
Solutionreach was founded in 2000. It employs 251 to 500 people.
Where is Solutionreach based?
Solutionreach is headquartered in Lehi, United States, in the North America region.
How does Solutionreach make money?
Three revenue lines are on record. SaaS Subscription Fees are the primary driver. The others are payment Processing (SR Pay) and referral Program Revenue Share.
Who are Solutionreach's main competitors?
Direct peers on record are Relatient, Klara, Tebra (PatientPop), Luma Health, Weave, NexHealth, Modento and RevenueWell. athenahealth is listed as a broad incumbent. Birdeye is listed as an emerging player.
Does Solutionreach have an API?
Yes. Custom APIs are available for Enterprise plan customers, enabling integration with enterprise systems through secure APIs and HL7/FHIR standards. The platform is built to connect with practice management systems, billing systems, and other enterprise healthcare technology.
What industry is Solutionreach in?
Solutionreach's product category is Patient Engagement Software. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated), with a secondary code of HLALABAA, Virtual Visit & Scheduling Platforms (EHR-integrated). Its NAICS code is 54151 and its SIC code is 7372.