What Mend does

Mend is a private healthcare technology company that provides an AI-powered operational platform purpose-built for behavioral health organizations. Founded in 2014 in Orlando, Florida (originally launched as "Doctors on Demand"), the company pivoted in 2023 to focus exclusively on mental and behavioral healthcare after determining that general-purpose telehealth platforms were inadequate for the operational complexity of behavioral health delivery. The platform is positioned as an operational AI layer that sits on top of customers' existing EHR systems rather than replacing them, targeting behavioral health providers, Certified Community Behavioral Health Clinics (CCBHCs), and multi-site outpatient operators across all 50 US states.

The core product is a multi-agent AI architecture comprising three modules: Patient Readiness Agent (Engage) for predicting no-show risk and automating multilingual outreach; Scheduling Agent (Access) for self-scheduling, capacity recovery, and AI-powered Smart Waitlists; and AI Co-Pilot (Mend Signal) for real-time operational analytics across clinical, financial, and utilization dimensions. Supporting modules include a Measurement-Based Care extension connecting evidence-based outcome tracking to operational follow-through, HIPAA-compliant telemedicine with virtual visits, digital intake forms achieving up to 98% engagement rates, automated patient payments, and bidirectional EHR/PMS integrations with 15+ platforms including Epic, Cerner, athenaOne, eClinicalWorks, NextGen, Netsmart, and Qualifacts. The company claims 25M+ client visits facilitated, a 99% attendance-prediction accuracy from a behavioral-health-specific model, and 42 CFR Part 2 compliance for substance use disorder information.

Mend operates a subscription-based enterprise SaaS model with tiered modules and a contractual ROI guarantee (offering credits if targets are not met), with no publicly disclosed pricing. Go-to-market is direct enterprise field sales with demo-driven evaluation, conference presence at behavioral health industry events (NATCON, VALUE, OPEN MINDS), and content-led demand generation targeting CFOs, COOs, and clinical leaders of behavioral health organizations and CCBHCs.

Name

Mend

Legal name

Mend

Website

https://mend.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Mend provides an AI-powered operational platform for behavioral health organizations, featuring patient readiness, scheduling, and analytics agents integrated with 15+ EHR systems. The Orlando-based company serves mental health providers, CCBHCs, and multi-site operators across all 50 US states via subscription SaaS.

Ownership category

akta.pro rank

Product category

Behavioral Health Software

akta.pro primary industry

SaMD – Monitoring, Triage & Risk Stratification Software (HLACANAE)

akta.pro secondary industry

Behavioral Health & Psychiatry Virtual Care (Payer Network) (HLALACAC)

Keywords

• Behavioral health platform
• Patient engagement software
• Healthcare AI automation
• EHR integration tools
• Telehealth patient communication

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription: Subscription-based pricing model for behavioral health AI platform with tiered capabilities including Engage, Access, and Signal modules. ROI is contractually guaranteed with credits if targets not met.

Go-to-market motion3 records

Distribution channels2 records

Marketing channels6 records

Core offering

Mend is a behavioral health AI platform that helps healthcare organizations reduce patient no-show rates, recover open clinical capacity, and capture additional revenue. The platform integrates directly with existing Electronic Health Record (EHR) systems and offers multiple AI-powered modules that automate patient engagement tasks such as appointment reminders, confirmations, rescheduling, and follow-up communications, enabling behavioral health providers to operate more efficiently and recover lost billable visits.

Product overview

Mend is a platform-plus-modules architecture offering Behavioral Health's AI Platform as the core operational layer. The platform is built around three AI-powered agents: Patient Readiness Agent (Engage) for automated outreach, appointment reminders, and patient intake; Scheduling Agent (Access) for self-scheduling, capacity recovery, and Smart Waitlist; and AI Co-Pilot (Mend Signal) for real-time operational analytics. Measurement-Based Care is a key module connecting MBC data to operational follow-through. Supporting sub-products include Digital Intake Forms, Automated Patient Payments, and EHR/PMS Integrations connecting to 14+ EHR platforms. The platform also includes Virtual Visits (telemedicine) for HIPAA-compliant video sessions. All modules work together to reduce no-shows, improve provider utilization, and capture revenue without replacing existing EHR systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Mend Behavioral Health AI Platform A SaaS platform composed of multiple AI-powered modules that help behavioral health providers and healthcare organizations reduce patient no-show rates, recover open clinical capacity, and capture additional revenue. The platform integrates with existing Electronic Health Record (EHR) systems and automates patient engagement workflows such as appointment reminders, confirmations, rescheduling, and follow-up communications.

Quantifiable outcome

• Reduce no-show rates by up to 43%
• +8 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability8 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered core.

• AdvancedMDcoreTechnology or IntegrationEHR/PMS integration partner. Mend integrates bidirectionally with AdvancedMD for scheduling synchronization, patient data flow, and automated workflows.
• athenaOnecoreTechnology or IntegrationEHR integration partner. Bidirectional integration with athenaOne for scheduling, patient engagement, and telehealth workflows.
• eClinicalWorkscoreTechnology or IntegrationEHR integration partner. Integration enables scheduling sync, patient demographics, and forms integration with eClinicalWorks.
• NextGen HealthcarecoreTechnology or IntegrationEHR/PMS integration partner. NextGen EHR & PM integration for scheduling, treatment plans, and patient engagement workflows.
• KipucoreTechnology or IntegrationBehavioral health-specific EHR integration. Kipu is widely used in addiction treatment and behavioral health, making integration valuable for Mend's target market.
• Netsmart (myAvatar, myEvolv)coreTechnology or IntegrationIntegration with Netsmart's behavioral health EHR platforms myAvatar and myEvolv for comprehensive workflow integration.
• Qualifacts (CareLogic, Credible, InSync)coreTechnology or IntegrationIntegration with Qualifacts EHR platforms including CareLogic, Credible, and InSync for behavioral health organizations.
• EpiccoreTechnology or IntegrationMajor EHR integration for large health systems. Bidirectional integration with Epic for scheduling, patient engagement, and payment processing.
• Cerner (Oracle Health)coreTechnology or IntegrationIntegration with Cerner/Oracle Health for healthcare organizations using this major EHR platform.

Scale indicators13 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Luma Health: Enterprise patient engagement platform offering scheduling, reminders, intake, and AI-driven outreach across specialties. Closest direct competitor to Mend's Patient Readiness Agent for healthcare operators evaluating cross-vertical solutions.
• Valant: Behavioral health-specific EHR and practice management platform with patient engagement, scheduling, and outcomes tracking. Competes directly with Mend in serving outpatient mental health and addiction treatment providers.
• Qualifacts: Behavioral health EHR vendor (CareLogic, Credible, InSync) that Mend integrates with. Competes with Mend as the system of record for many of the same behavioral health customers, and could choose to build native patient engagement rather than partnering.
• Netsmart: Behavioral health and human services technology platform (myAvatar, myEvolv). Overlaps with Mend on workflow, scheduling, and patient engagement for behavioral health providers and could embed similar AI capabilities natively.
• Relatient: Patient engagement and scheduling platform with appointment reminders, self-scheduling, and payment tools. Competes with Mend in the same patient engagement category across outpatient and specialty providers.
• TherapyNotes: EHR and practice management software for behavioral health, offering scheduling, telehealth, and patient engagement. Direct overlap with Mend in serving therapy and mental health practices with operational workflows.
• SimplePractice: Practice management and patient engagement platform purpose-built for behavioral health and therapy practices. Competes with Mend across scheduling, telehealth, intake, and client engagement for solo and small-group mental health providers.

Broad incumbents

• athenahealth: Large ambulatory EHR and patient engagement vendor. Mend integrates bidirectionally with athenaOne but also competes with its native scheduling, reminders, and patient outreach capabilities at enterprise scale.
• Epic Systems: Dominant enterprise EHR vendor. Mend integrates with Epic for behavioral health customers, but Epic's native patient engagement, scheduling, and AI roadmap is a long-term competitive threat that could subsume Mend's value proposition.
• Zoom (Zoom for Healthcare): General-purpose video platform with a HIPAA-compliant healthcare offering. Competes with Mend's telemedicine module on virtual visits, particularly for larger health systems that prefer platform consolidation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mend