OpenWorks

What OpenWorks does

OpenWorks is a Phoenix-based, privately held facility services company founded in 1983 (originally as O.P.E.N. Cleaning Systems by Eric Roudi) that delivers commercial cleaning, janitorial, and integrated facility management services to multi-site organizations across all 50 states. The company serves enterprise and mid-market customers in healthcare and medical facilities, education, residential property management, transportation and logistics, manufacturing and warehousing, and commercial offices, with disclosed customers including Lockheed Martin, DaVita, Fresenius Medical Care, Concentra, Topgolf, GM Financial, General Mills, Waste Management, Old Dominion Freight Line, UDR, Camden Property Trust, and Equity Residential. OpenWorks generates revenue through a franchise-based managed services model in which vetted franchise owners and subcontractors deliver on-site services while the corporate entity handles national sales, account management, billing, collections, quality assurance, and technology. Pricing is quote-based with monthly subscription billing, and the company reports a 98% client retention rate, described as nearly double the industry average, across thousands of customers and over 10,000 monthly client engagements.

The company's core technology is a proprietary digital service platform comprising three components: a Customer Portal providing near-real-time visibility into service activity, schedules, reporting, and quality tracking across every location; photo-based Service Validation Technology documenting service completion with feedback scoring and notes shared with providers; and mobile-first service delivery infrastructure with SLA-backed response times and push-notification-based client input. These tools generate a continuous feedback loop that supports quality assurance and portfolio-wide performance refinement. OpenWorks distributes services through a 50-state franchise network supported by 23 regional offices, a national account team, and consultation-based sales for mid-market prospects.

The business is led by founder and CEO Eric Roudi (continuous since 1983) with a C-suite including Matt Crego (CTO), Noah Rogers (CRO), Scott Luther (CFO), and Mary Beth Reisinger (CPO), supported by regional Directors of Performance across East, Central, and West territories, plus dedicated Directors of Sales, Sales Development, Franchise Growth, and Provider Strategy. OpenWorks is CIMS-GB (with Honors) certified by ISSA and is a member of the International Franchise Association. The company has no disclosed external investors, parent entity, public filings, or revenue figure, and most recently launched its Customer Portal with Service Validation Technology in 2025.

Name

OpenWorks

Legal name

OpenWorks

Website

https://openworksweb.com

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

1–10 employees

Short description

OpenWorks is a Phoenix-based, privately held facility services company founded in 1983 that delivers commercial cleaning and integrated facility management through a 50-state franchise network to multi-site enterprise customers across healthcare, education, logistics, manufacturing, residential, and commercial real estate.

Ownership category

akta.pro rank

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Commercial Cleaning Services: Recurring commercial cleaning and janitorial services delivered through a network of vetted franchise service providers, supported by national oversight and CIMS-certified processes.
2. Facility Management Services: Integrated facility services including landscaping, pest control, electrical, HVAC, pressure washing, day porter services, and supplies management for multi-site organizations.
3. Franchise Revenue: Revenue generated from franchise network through contracted customer opportunities assigned to franchise owners. Franchise owners deliver services while OpenWorks manages billing and collections.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

OpenWorks provides commercial cleaning and integrated facility services to multi-site organizations through a national franchise network of vetted service providers. Services include janitorial cleaning, floor care, day porter, pest control, landscaping, electrical, HVAC, pressure washing, window cleaning, deep cleaning, and supplies management, delivered with centralized national oversight and supported by CIMS-certified processes. Customers gain visibility and accountability via a proprietary Digital Service Platform featuring photo-based Service Validation, a Customer Portal, and SLA-backed response times.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Cleaning Recurring commercial cleaning and janitorial services delivered through a network of vetted franchise service providers with CIMS-certified processes and national oversight.
• Power Washing and Landscaping Services Exterior power washing and landscaping services added in 2013 as OpenWorks' first additional facility support offerings beyond core cleaning.
• Pathogen Prevention Service Packages Service packages introduced in 2020 focused on both eliminating and preventing pathogens, augmenting cleaning offerings in healthcare and high-traffic environments.
• OpenWorks Customer Portal with Service Validation Technology Proprietary digital service platform combining a Customer Portal, photo-based Service Validation, real-time status tracking, and a continuous feedback loop for portfolio-wide service visibility and accountability.

Quantifiable outcome

• 98% client retention rate maintained year after year, nearly double the industry average
• +2 more outcomes

Named customers31 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• ISSA (International Sanitary Supply Association)coreStrategic or Co-development PartnerISSA is the leading trade association for the cleaning industry. OpenWorks is CIMS-certified through ISSA and maintains ongoing partnership for continued education, industry standards, and professional development resources. ISSA provides training certifications and清洁行业管理标准认证.
• International Franchise Association (IFA)coreStrategic or Co-development PartnerIFA provides franchise education and member resources for OpenWorks franchise owners. Franchisees gain access to IFA's educational content, networking opportunities, and franchise industry best practices through Franchise University.

Scale indicators4 records

Recent moves18 records

Expansion highlights6 records

Direct peers

• Jan-Pro: Jan-Pro is one of the largest franchise-based commercial cleaning systems in North America, operating in a similar franchise network model to OpenWorks. It targets multi-site commercial customers with a master-franchise structure and standardized cleaning protocols, making it a directly comparable peer.
• ServiceMaster Clean: ServiceMaster Clean is a long-standing franchise commercial cleaning brand under the ServiceMaster portfolio, serving multi-site commercial customers with franchise-delivered janitorial services. It competes head-to-head with OpenWorks for enterprise cleaning contracts, particularly in healthcare and education.
• Jani-King: Jani-King is one of the world's largest franchise commercial cleaning networks, with a model very close to OpenWorks — franchised owner-operators delivering janitorial services under a national brand and centralized quality framework. It is a direct competitor in the multi-site commercial cleaning segment.
• Anago Cleaning Systems: Anago is a franchise-based commercial cleaning provider focused on multi-site commercial customers, with a regional master-franchise structure and standardized cleaning programs. Its franchise model and target verticals closely mirror OpenWorks' approach.
• CoverAll Health-Based Cleaning: CoverAll is a franchise-based commercial cleaning network that emphasizes healthcare-grade cleaning processes and serves multi-site commercial customers — closely aligned with OpenWorks' healthcare vertical and franchise delivery model.
• Stratus Building Solutions: Stratus is a master-franchise commercial cleaning and janitorial brand with green cleaning specialization, serving multi-site commercial accounts through franchised operators. It competes with OpenWorks in commercial janitorial services for multi-site enterprises.

Broad incumbents

• ABM Industries: ABM is one of the largest publicly traded facility services companies in North America, offering integrated janitorial, parking, HVAC, and facility solutions at national scale. It overlaps with OpenWorks across commercial cleaning and competes for the same enterprise multi-site customers, but at broader scale and with broader service scope.
• Sodexo: Sodexo is a global facility management and food services giant with significant North American operations in facilities services. Its integrated facility services offering overlaps with OpenWorks' expanded service mix (cleaning, HVAC, landscaping, pest control), but it operates as a much larger incumbent serving global accounts.
• ISS A/S: ISS is a leading global workplace facility services company, providing janitorial, technical, and integrated facility services across hundreds of countries. It is a key incumbent competitor for enterprise multi-site facility services contracts and broader than OpenWorks' scope, but in the same head-to-head RFP set.
• Aramark: Aramark is a major global provider of food, facilities, and uniform services, with a substantial North American facility services arm. It competes for multi-site enterprise facility services contracts and overlaps with OpenWorks in commercial cleaning, but operates at much larger scale across many verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/OpenWorksAZ
• Facebookfacebook.com/openworksaz

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OpenWorks