What Diabolocom does

Diabolocom, founded in 2005 by CEO Frédéric Durand and headquartered in Paris, is a privately held European provider of AI-powered cloud contact center software (CCaaS) serving 350+ customers across more than 60 countries. Its platform unifies omnichannel voice, SMS, email, and digital customer interactions on a single sovereign cloud infrastructure hosted in France, with native CTI integrations into Salesforce, Microsoft Dynamics 365, Microsoft Teams, ServiceNow, Oracle CX, Zendesk, and HubSpot. The product portfolio spans the core Omnichannel Contact Center, supporting modules such as IVR, ACD, Outbound/Sales Prospecting, Virtual Numbers, PCI DSS-compliant Secured Payments, Web Call Back, and analytics, plus a Qualiopi-certified training and professional services line.

The company's central technical differentiator is an in-house AI R&D capability centered on proprietary LLM and speech recognition models trained specifically for contact center conditions (background noise, crosstalk, industry-specific terminology), evaluated through a proprietary five-pillar framework rather than generic word error rate benchmarks. AI features — Virtual Agent, Agent Assist, Voice Analytics, Automated Quality Monitoring, Transcription, Call Summary, Categorization, Satisfaction Analysis, and Next Action Detection — are also exposed as developer APIs and a Playground sandbox, enabling a stand-alone AI platform lane beyond the core CCaaS bundle. The platform holds HDS, PCI DSS, SOC 2 Type II, HIPAA, and GDPR certifications, anchoring its positioning in regulated European industries.

Diabolocom operates a direct enterprise and mid-market sales motion with a 'Request a Demo' / quote-based annual subscription model, complemented by inside sales and ecosystem-driven distribution through CRM partnerships. Customers include Carrefour Banque (2,500 agents), Biogaran, Air Liquide, Mitsubishi, Wonderbox, ManoMano, Engie, Clark, and Culligan across banking/insurance, healthcare, retail/e-commerce, manufacturing, automotive, real estate, and energy/utilities. The company maintains wholly owned subsidiaries in the UK (Diabolocom UK Ltd) and Spain (Diabolocom Ibérica, S.L), with operational presence also in Germany, Italy, the United States, and Brazil. Revenue is not publicly disclosed, and no external funding rounds have been reported in the source material.

Name

Diabolocom

Legal name

Diabolocom SAS

Website

https://diabolocom.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

Diabolocom is a Paris-based, privately held provider of AI-powered cloud contact center software serving 350+ enterprise and mid-market customers across 60+ countries, with proprietary in-house AI, sovereign cloud hosting, and native integrations to major CRM platforms.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software (CCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

• Cloud contact center
• AI customer experience
• CCaaS software
• Conversational AI platform
• Speech analytics software

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. CCaaS Subscription: SaaS cloud contact center platform licensed on a subscription basis, providing omnichannel contact center software, AI features, IVR, ACD, outbound dialing, reporting and analytics.
2. Professional Services & Training: Diabolocom offers certified Qualiopi training programs for contact center administrators, supervisors, and agents covering inbound voice, outbound voice, email, and API usage. Professional services for implementation and customization may also contribute revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Diabolocom provides an AI-powered cloud contact center (CCaaS) platform that enables businesses to manage omnichannel customer interactions (voice, email, SMS, chat, social) with in-house proprietary AI for virtual agents, real-time agent assistance, voice analytics, and automated quality monitoring. The platform is sold as a subscription to enterprise and mid-market customers, complemented by Qualiopi-certified training and professional services. The product is hosted on sovereign French cloud infrastructure with multilingual support across 60+ countries.

Product overview

Diabolocom offers an AI-powered omnichannel cloud contact center platform designed for customer experience operations. The core platform (Omnichannel Contact Center) provides multi-channel customer interaction capabilities, complemented by AI modules including Virtual Agent (conversational AI for automated support), Agent Assist (real-time agent guidance), Voice Analytics (speech analysis and sentiment detection), and Automated Quality Monitoring. Supporting modules include Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Diabolocom Mobile (flexible agent deployment), Outbound/Sales Prospecting (lead management with dynamic dialer), SMS Messaging, Virtual Numbers, Secured Payments (PCI DSS compliant), Web Call Back, Statistics (analytics and KPIs), and Number Reputation Checker. Developer offerings include AI APIs and a Playground sandbox for testing. The platform integrates natively with major CRM systems (Salesforce, Microsoft Dynamics, Zendesk, HubSpot) and Microsoft Teams, and is recognized by Frost & Sullivan for AI excellence and innovation leadership.

Differentiator

Problem solved

Functional benefit

Products and services

• Omnichannel Contact Center AI-powered cloud contact center platform enabling seamless customer experiences across all channels including voice, text, and social media with scalable, cloud-based infrastructure. Designed for enterprise and mid-market customer service and sales operations.
• Interactive Voice Response (IVR) Intelligent IVR system for call qualification, routing, and self-service options with multi-language support and customizable flows. Used by contact centers to deflect and triage inbound calls.
• Automatic Call Distribution (ACD) Smart call routing system that directs incoming calls to appropriate agents based on skills, availability, and predefined rules. Used by enterprise and mid-market contact centers.
• Outbound / Sales Prospecting AI-driven lead management and outbound calling solution including dynamic dialer, campaign automation, and lead qualification tools for sales teams.
• Virtual Agent AI-powered virtual agent (voicebot and chatbot) for automating routine customer interactions and providing 24/7 self-service support across multiple languages. Built on Diabolocom's proprietary in-house LLM models.
• Agent Assist Real-time AI assistance for contact center agents providing contextual information, suggestions, and support during customer interactions.
• Voice Analytics AI-powered analysis of voice conversations for sentiment analysis, conversation insights, and quality monitoring of customer interactions.
• Automated Quality Monitoring AI-driven automated evaluation of agent interactions and customer conversations for quality assurance and performance improvement, covering 100% of interactions.
• Diabolocom Mobile Mobile solution enabling agents to deliver customer service from anywhere with AI-powered tools and flexible work arrangements.
• SMS Messaging Business SMS solution for customer communication and notifications integrated with the contact center platform.
• Virtual Numbers Virtual phone numbers providing premium voice quality and reliable communication for worldwide customer bases.
• Secured Payments (PCI DSS) Secure payment processing solution compliant with PCI DSS standards for handling transactions within the contact center.
• Web Call Back Callback widget enabling website visitors to request immediate callbacks from agents, improving customer experience and conversion.
• Statistics Analytics and KPI dashboards providing insights into contact center performance including handle times, resolution rates, and quality metrics.
• Number Reputation Checker Tool for checking phone number reputation and deliverability to optimize outbound calling campaigns.
• AI APIs Developer APIs enabling integration of Diabolocom's AI capabilities including transcription, summarization, and categorization into third-party applications.
• Playground Interactive sandbox environment for testing and experimenting with Diabolocom's AI capabilities.

Quantifiable outcome

• +50% productivity for customers
• +14 more outcomes

Named customers20 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability8 records

Feature10 records

Partnerships

Eight partnerships are on record, tiered core, standard and minor.

• TealiumcoreTechnology or Integration · 27 February 2026Tealium and Diabolocom announced a new integration combining Tealium's real-time Customer Data Platform with Diabolocom's AI-enhanced cloud contact center platform. This integration enables brands to deliver personalized customer interactions across voice and digital channels by providing agents with comprehensive real-time customer context and AI-powered insights. Case studies show a global telecom company achieved 58% increase in sales call conversions and a financial services firm achieved 2x contactability and 12% annual sales growth. The integration positions the contact center as a monetizable growth engine driven by real-time AI.
• SalesforcecoreTechnology or IntegrationNative CTI integration between Diabolocom and Salesforce, including Salesforce Service Cloud Voice. Provides automatic call and conversation history linked to Salesforce records, real-time customer information display, and AI transcription and summary integrated directly into Salesforce CRM.
• Microsoft (Dynamics 365 & Teams)coreTechnology or IntegrationNative CTI integration with Microsoft Dynamics 365 for personalized conversations and call analytics. Also integration with Microsoft Teams providing direct telephony from within Teams, synchronized contact and status data, and unified communications across the Microsoft 365 environment.
• ServiceNowcoreTechnology or IntegrationCTI integration with ServiceNow enabling centralized and automated customer communications, with intelligent call routing based on number recognition to the right agent.
• Oracle CXstandardTechnology or IntegrationIntegration allowing agents direct access to Diabolocom's workspace from Oracle Service Cloud with all necessary tools on a simplified interface.
• ZendeskstandardTechnology or IntegrationCTI integration adding call handling to Zendesk in a few clicks with call logs and recordings accessible directly in the contact profile.
• HubSpotstandardTechnology or IntegrationCTI integration enabling call data centralization in HubSpot with caller information display at a glance and conversation analysis for team performance enhancement.
• Qualiopi Certification BodyminorOthersDiabolocom's training programs are certified under the French Qualiopi certification scheme, which validates the quality of professional training providers in France.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Five9: Five9 is a US-headquartered cloud contact center vendor focused on mid-market and enterprise customers, with growing GenAI and agent-assist capabilities. It is comparable to Diabolocom on AI-driven CCaaS positioning and CRM integrations, but with a larger US enterprise footprint.
• Genesys: Genesys is one of the largest global CCaaS and customer experience platform vendors, serving large enterprises across all major verticals with a broad AI and orchestration suite. It is a broader incumbent relative to Diabolocom but competes for the same enterprise contact center workloads and AI differentiation narrative.
• Vonage (Ericsson): Vonage, now part of Ericsson, provides CPaaS, UCaaS, and contact center APIs targeting enterprise developers and CX teams. Comparable to Diabolocom on programmable communications, telephony, and AI-driven customer engagement, with a much larger developer ecosystem and parent-company resources.
• 8x8: 8x8 is a global provider of UCaaS, CCaaS, and CPaaS, with a contact center offering that competes for mid-market and enterprise voice, digital, and AI-assisted engagements. Comparable to Diabolocom in CCaaS scope, though positioned within a broader communications platform portfolio.
• RingCentral: RingCentral is a global UCaaS and CCaaS provider with RingCX for contact center, targeting SMB through enterprise. It overlaps with Diabolocom on cloud telephony, IVR/ACD, and AI features but is part of a much broader unified communications portfolio serving a wider customer base.
• NICE (CXone): NICE Ltd., through its CXone platform, is a global leader in enterprise CCaaS, workforce engagement, and CX analytics. It overlaps with Diabolocom's AI-powered quality monitoring, voice analytics, and omnichannel routing capabilities but operates at materially greater scale and global footprint.

Direct peers

• Vocalcom: Vocalcom is a long-standing French contact center software vendor offering omnichannel and AI-powered customer engagement solutions for enterprise customers. It competes with Diabolocom on similar core CCaaS functionality and enterprise verticals in France and EMEA.
• Odigo: Odigo is a French cloud contact center provider (formerly Prosodie-Capgemini) with strong presence in large enterprise and regulated verticals across Europe. It is highly comparable to Diabolocom in terms of sovereign European positioning, enterprise CCaaS focus, and vertical specialisation in banking, insurance, and public sector.
• Talkdesk: Talkdesk is a US-headquartered AI-powered cloud contact center vendor focused on enterprise and mid-market with strong AI agent and quality monitoring capabilities. It is directly comparable to Diabolocom on AI-led CCaaS positioning, CRM-native integrations, and pursuit of regulated-vertical workloads.
• Aircall: Aircall is a Paris-headquartered cloud-based phone system and contact center platform serving SMB and mid-market customers globally. It is the most direct French competitor to Diabolocom, sharing target customers, AI-driven call intelligence features, CRM integrations, and a similar European-led international expansion path.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Diabolocom
• YouTubeyoutube.com/@Diabolocom
• LinkedInlinkedin.com/company/diabolocom

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diabolocom