What Charles IT does

Charles IT is a privately held managed service provider (MSP) founded in 2006 and headquartered in Middletown, Connecticut, with additional offices in Stamford (CT), Providence (RI), and Chesapeake (VA). The company delivers managed IT, cybersecurity, and compliance services to small and mid-market businesses operating in regulated industries - primarily healthcare, manufacturing (with a focus on defense contractors), financial services, professional services, and non-profits - across the Northeast and Mid-Atlantic regions.

The core technology stack combines proprietary service delivery processes with third-party security tooling (SIEM, MDR, endpoint encryption, vulnerability scanning, dark web monitoring, MFA, DNS management) and a multi-framework compliance practice spanning HIPAA, CMMC, DFARS 800-171, SOC 2, NIST CSF, SEC, and FINRA. The company achieved CMMC Level 2 certification on March 3, 2026, after more than a year of preparation and an independent audit by a DoD-authorized C3PAO, placing it among approximately 43 MSPs worldwide with the credential. An Operational Maturity Level (OML) assessment forms the entry point for client engagements, followed by subscription-based managed IT support, project-based consulting (including vCISO), and modular security add-ons.

Charles IT generates revenue primarily through recurring monthly managed-services contracts supplemented by project-based IT consulting engagements. Go-to-market combines direct enterprise field sales targeting regulated verticals, a referral program offering up to 20% of the first month's managed-services revenue as a reward, acquisition-led geographic expansion (NST Systems in 2022, MERIT 2.0 in early 2026), and content-led demand generation through blogs, events, and a podcast. Pricing is quote-based and not publicly disclosed, with a 2.5% discount offered for ACH auto-pay. Operational differentiators include a stated 4-minute service response time, 24/7 monitoring, and a people-first service model positioned in contrast to automated-only support.

Name

Charles IT

Legal name

Charles IT

Website

https://charlesit.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

Charles IT is a privately held managed service provider delivering managed IT, cybersecurity, and multi-framework compliance services (HIPAA, CMMC, DFARS, SOC 2, NIST, SEC, FINRA) to healthcare, defense manufacturing, financial services, professional services, and non-profit clients across the Northeast and Mid-Atlantic.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Audit Management, Controls & SOX Compliance (BPAEAPAH)

akta.pro secondary industries

Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI), Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC), Backup as a Service (BaaS) (BPAEALAB)

Keywords

• Managed IT services
• Managed security services
• IT compliance solutions
• Cybersecurity monitoring
• Cloud managed services

Headquarters

HQ city

Middletown

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly revenue from managed IT services contracts providing ongoing IT support, security monitoring, cloud services, backup and disaster recovery, and compliance management. The company offers proactive support plans with continuous monitoring and maintenance included.
2. Project-Based IT Consulting: One-time project engagements including IT strategy, vCISO services, cloud migration, and compliance implementation projects.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Charles IT is a managed service provider delivering managed IT, managed security, and managed compliance services to regulated businesses across the Northeast and Mid-Atlantic. Its core offering bundles unlimited IT support, 24/7 security monitoring, backup and disaster recovery, private and public cloud hosting, managed VoIP, hosted email, and vCISO strategic leadership under recurring subscription contracts. The compliance practice implements and maintains frameworks including HIPAA, CMMC, DFARS 800-171, SOC 2, NIST CSF, SEC, and FINRA.

Product overview

Charles IT operates as a managed service provider offering a unified portfolio of IT services, cybersecurity, and compliance solutions designed for regulated industries across the Northeast and Mid-Atlantic. The core offering centers on Managed IT Services, which encompasses IT strategy, unlimited IT support, managed compliance, managed security, backup and disaster recovery, email solutions, private and public cloud, VoIP, and vCISO services. The cybersecurity suite includes security awareness training, endpoint encryption, SIEM, vulnerability assessments (internal and external), MFA, dark web monitoring, MDR solutions, penetration testing management, and DNS management. The compliance practice supports NIST CSF, CMMC, DFARS 800-171, SOC 2, HIPAA, SEC, and FINRA requirements. The portfolio also includes a Proactive IT Support plan providing continuous monitoring and preventive maintenance. All services are delivered by real people positioned as an extension of the client's team.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT support bundle including IT strategy, unlimited IT support, managed compliance, managed security, backup and disaster recovery, email solutions, private and public cloud, VoIP, and vCISO services, delivered to regulated businesses across Connecticut, Rhode Island, and Virginia.
• Managed Security
• Managed Compliance
• Backup and Disaster Recovery
• Private Cloud
• Public Cloud
• Managed VoIP Phones
• Email Solutions
• vCISO
• Cloud Backup and SaaS Backup Protection
• Proactive IT Support

Quantifiable outcome

• 4-minute service response time
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• MERIT 2.0coreStrategic or Co-development Partner · 7 January 2026Charles IT acquired MERIT 2.0, a technology and compliance services provider, to expand its footprint across the Northeast and Mid-Atlantic regions. The deal strengthens Charles IT's portfolio of IT, cybersecurity, and managed compliance services for highly regulated industries. Financial terms were not disclosed.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Kyndryl: Global enterprise IT infrastructure services provider with broad managed services, security, and compliance capabilities. Represents the upper bound of competitive overlap for enterprise and regulated mid-market clients.
• BlueVoyant: Larger cybersecurity-focused MSSP providing managed detection and response, compliance, and supply-chain defense services. Overlaps with Charles IT's managed security and compliance stack but operates at meaningfully larger scale.
• eSentire: Pure-play MDR and managed security provider serving regulated industries with deep compliance expertise. Adjacent competitor in the security portion of Charles IT's portfolio, at a larger scale.

Direct peers

• Dataprise: Mid-market and enterprise managed IT services provider with a strong security and compliance overlay, similar customer profile and recurring managed-services model. Closely comparable in scale and vertically diversified service stack.
• Magna5: Managed IT, cybersecurity, and cloud services provider targeting mid-market and regulated clients with a comparable recurring-revenue model and acquisition-driven growth strategy.
• Ntiva: Managed IT, cybersecurity, and cloud services provider serving SMB and mid-market regulated clients, with similar geographic concentration on the East Coast and comparable recurring managed services plus compliance positioning.
• NetGain Technology: Managed IT, cloud, and security services firm serving regulated SMB clients with a recurring managed services model. Similar in scale and positioning as a compliance-aware regional MSP.
• MainSpring: Mid-Atlantic/Northeast-based managed IT and security provider serving regulated industries including financial services, nonprofit, and government. Comparable in size, service portfolio, and vertical focus to Charles IT.

Regional players

• CompuData: Regional managed IT, ERP, and security services firm serving mid-market regulated verticals. Comparable in size and recurring-service orientation, though concentrated in the Mid-Atlantic.
• Applied Tech: Midwest-based managed IT and security services provider with comparable portfolio for regulated industries. Geographically distinct but a strong functional parallel in scale and delivery model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CharlesComputer
• YouTubeyoutube.com/@charlesit
• Facebookfacebook.com/Charlesitcomputerconsulting
• LinkedInlinkedin.com/company/charlesit

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charles IT