Aide

What Aide does

Aide (legal entity: Aide Superintelligence Corporation, formerly Aide Support Inc.) is a Toronto-based agentic AI platform for customer experience, founded in December 2020 by Ziyad Basheer (CEO) and Noah Trenaman (CTO). The platform resolves customer issues end-to-end on existing helpdesk systems through four integrated modules: AI Agents (autonomous conversational automation), Agent Copilot (human-in-the-loop AI assistance), Workflows (conditional automation), and Insights & Reports (conversation analytics). Its core technology combines large language models with a proprietary intent-first, scenario-based architecture where AI classifies specific customer intent first, then runs intent-scoped, tested automations with verification and safe escalation. Aide runs per-client models on its own infrastructure with zero data retention on enterprise APIs, supporting SOC 2, HIPAA, and GDPR compliance for regulated buyers.

Name

Aide

Legal name

Aide Superintelligence Corporation

Website

https://aide.app

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Aide is a Toronto-based agentic AI platform that automates customer support end-to-end on helpdesks like Zendesk, Front, and Gorgias, serving e-commerce, education, financial services, travel, and professional services companies through scenario-based AI agents and human copilot tools.

Ownership category

akta.pro rank

Product category

AI Customer Support Software

NAICS

Computer Systems Design Services (541512), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• AI customer support
• Agentic AI platform
• Helpdesk automation
• Conversational AI software
• Customer experience automation

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Platform Subscription: Tiered platform subscription model with four tiers: Growth ($3,000/mo), Scale ($8,000/mo), Operations ($15,000/mo), and Enterprise (starting at $150,000/year). Annual contracts are the default with monthly billing also available.
2. Per-Resolution Pricing: Volume-tiered per-resolution pricing where the per-resolution rate decreases as volume grows. A resolution is one customer conversation that Aide's AI resolved without human escalation. Escalated or human-handled conversations are not billed, so buyers pay only for outcomes Aide actually delivers.
3. Implementation Services: One-time implementation that bundles onboarding, integration, and team training. Most teams are live within days, not months, with a fully configured, optimized deployment in 1-2 weeks.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels4 records

Core offering

Aide provides an agentic AI platform for customer experience that autonomously resolves customer support conversations end-to-end and assists human agents in real time on the helpdesk systems businesses already use. The platform combines four integrated modules—AI Agents, Agent Copilot, Workflows, and Insights & Reports—and is sold as a tiered SaaS subscription to enterprise and mid-market support teams, complemented by per-resolution usage pricing and one-time implementation services.

Product overview

Aide is an agentic AI platform for customer experience consisting of four integrated product modules: AI Agents (autonomous support automation), Agent Copilot (human-in-the-loop AI assistance), Workflows (conditional automation), and Insights & Reports (conversation analytics). The platform is offered through four pricing tiers (Growth, Scale, Operations, Enterprise) that add progressive partnership levels and strategic support, with all tiers including unlimited seats. AI Agents resolve customer issues end-to-end and execute real actions, while Copilot assists human agents with contextual drafts and suggestions. Workflows enable conditional automation based on customer data, and Insights surfaces operational intelligence from conversation patterns.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Agents Autonomous AI agents that handle customer support conversations end-to-end on existing helpdesks, responding with verified answers and executing real business actions such as updating orders, processing returns, modifying shipments, applying tags, and updating CRM records. Configured through Scenarios combining conditions and actions, AI Agents only act when every configured condition is met and escalate gracefully when uncertain.
• Agent Copilot AI side panel appearing inside Zendesk, Front, and Gorgias that surfaces customer context, automatically detected topics with confidence scoring, AI-drafted responses grounded in the knowledge base and macros, and suggested actions. Designed to accelerate human agents, reduce ramp time for new hires, and ensure consistent handling of customer conversations.
• Workflows Conditional automation module that analyzes historical conversations to identify automatable issues and produces an automation blueprint ranking topics by volume and complexity. Builds conditional workflows triggered by ticket fields and customer data, applies conditional macros for routing, tagging, and API-driven actions, and frees agents to focus on complex issues.
• Insights & Reports Conversation analytics module that automatically categorizes every customer question into topics, identifies pain points, monitors trend changes over time to measure improvement impact, and shares structured insights across the business so product and operations teams can prioritize fixes and feature work directly from user feedback.

Quantifiable outcome

• 60-80% of conversations resolved automatically
• +4 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability6 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• ZendeskcoreTechnology or IntegrationNative integration with Zendesk helpdesk platform. Copilot runs natively inside Zendesk with context panel, topic detection, AI-generated drafts, and macro suggestions. Available on Zendesk Marketplace with 5.0 rating.
• FrontcoreTechnology or IntegrationNative integration with Front helpdesk platform. Copilot runs natively inside Front with context panel, topic detection, AI-generated drafts, and macro suggestions. Available on Front App Store.
• GorgiascoreTechnology or IntegrationNative integration with Gorgias helpdesk. AI drafts post as internal comments for agent review. Deep e-commerce data conditions, direct courier tracking, and custom topic classification. Available on Gorgias app marketplace.
• ShopifycoreTechnology or IntegrationDeep integration with Shopify for e-commerce automation. Pulls orders, products, customer data, and live tracking from Shopify. Can take actions in Shopify including updating addresses, putting orders on hold, and cancelling orders. Available on Shopify App Store with 5.0 rating.
• WooCommercecoreTechnology or IntegrationIntegration with WooCommerce for WordPress e-commerce stores. Syncs orders, customers, products, and live tracking data. Connects via WooCommerce REST API for real-time data sync.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ada: Ada is an AI-powered customer service automation platform that resolves customer inquiries end-to-end across channels. Direct competitor to Aide in the agentic AI for CX category, with similar enterprise go-to-market and per-resolution pricing models.
• Decagon: Decagon builds AI agents for customer experience with deep enterprise focus, including concierge-style support automation. Direct competitor in agentic AI for CX, particularly competing for regulated enterprise customers where compliance and reliability matter most.
• Forethought: Forethought is an AI platform for customer support that offers AI agents, copilot, and triage features integrated with helpdesk systems. Direct peer to Aide across AI agent and human copilot use cases for support teams.
• Fin (by Intercom): Fin is Intercom's AI agent for customer support that resolves customer conversations end-to-end. Direct competitor in AI-driven customer support automation with strong distribution through Intercom's large installed base of support teams.

Broad incumbents

• Cresta: Cresta is an AI platform for contact centers offering agent assist, virtual agent, and conversation intelligence. Broader incumbent in conversational AI for CX with overlapping agent-assist and autonomous agent capabilities for support teams.
• ASAPP: ASAPP is an enterprise AI platform for customer experience that combines AI agents, agent coaching, and conversation intelligence. Larger incumbent competing in the same agentic CX space, particularly with enterprise and contact center customers.
• Yellow.ai: Yellow.ai is an enterprise-grade conversational AI platform offering AI agents for customer support across multiple channels. Broader incumbent in the agentic CX category with a wider geographic footprint and larger product suite.
• Cognigy: Cognigy provides enterprise conversational and agentic AI for customer service automation, with deep integrations into contact center platforms. Broader incumbent offering AI agents with comparable enterprise go-to-market motion.
• Kustomer: Kustomer is a CRM and customer service platform with embedded AI agents and automation. Broader incumbent offering an integrated helpdesk plus AI solution, competing for the same end customers as Aide through native platform bundling.

Emerging players

• Capacity: Capacity is an AI support automation platform focused on deflection through self-service and agent assist. Emerging peer with overlapping intent on customer support automation but typically smaller-scale deployments compared to Aide's enterprise focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/aidesupport
• LinkedInlinkedin.com/company/aidesupport

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aide