CloudSmartz
CloudSmartz builds the Acumen360 platform, a unified digital customer experience and marketplace system with AI-assisted CPQ, service orchestration, and partner interop for communications service providers, with adjacent offerings in aviation, insurance, and managed services.
- Company typePrivate
- Founded2012
- HeadquartersRochester, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What CloudSmartz does
CloudSmartz is a privately held software and services company headquartered in Rochester, New York, that builds the Acumen360 platform, a unified digital customer experience and marketplace system targeted at communications service providers. The platform integrates Acumen CPQ (AI-assisted configure-price-quote with IntelliBot guidance), Acumen SDX (MEF/TMF-aligned zero-touch service orchestration), Acumen UXP (unified experience portal for ordering, ticketing, billing, and partner management), and a multi-tenant marketplace. Supporting products include Carrier Connect (partner interop and quoting), Systems Connect (API mapping and integration), and 24/7 NOC/SOC managed services, alongside a Global Capability Center offering that delivers embedded engineering resources. The portfolio extends beyond telecom into aviation (in-flight connectivity, marketplace, passenger and crew experience, aviation OSS/BSS) and InsurTech (policy, claims, underwriting automation).
The underlying architecture is API-driven and aligned to MEF, TM Forum Open APIs, and CAMARA standards, with integrations to ServiceNow, Jira, BMC Remedy, Neustar Universal Order Connect, Slack, Power BI, and major cloud platforms (AWS, Azure, GCP). CloudSmartz holds ISO 27001, ISO 9001, ISO 37001, and ProcessUnity certifications. The company employs 51-100 core staff in the US and operates delivery centers across Chandigarh/Mohali, Gurgaon, Noida, Hyderabad, and Pune in India, with sister entity NetSmartz contributing to a combined 500+ professional headcount.
The business model combines subscription platform licensing for Acumen360 modules with quote-based professional services for implementation, custom development, and managed NOC/SOC operations. Go-to-market is enterprise field sales targeting Tier 1 and Tier 2 telecom operators, connectivity providers, and digital infrastructure companies globally. CloudSmartz has delivered 2,000+ IT projects to a customer base that includes Telstra, HGC Global Communications, Global Cloud Xchange, Seaborn Networks, Segra, and Laser Light Communications. In January 2023 the company secured revenue-based growth financing from Decathlon Capital Partners to fund sales and software expansion without equity dilution.
CloudSmartz firmographics
Firmographics- Name
- CloudSmartz
- Legal name
- CloudSmartz, Inc.
- Website
- https://cloudsmartz.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- CloudSmartz builds the Acumen360 platform, a unified digital customer experience and marketplace system with AI-assisted CPQ, service orchestration, and partner interop for communications service providers, with adjacent offerings in aviation, insurance, and managed services.
- Ownership category
- akta.pro rank
CloudSmartz industry classification
Industry- Product category
- Telecom OSS/BSS Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ)
- akta.pro secondary industries
- Cloud Connectivity Brokerage, Aggregation & Managed Interconnect (HDABALAJ), Network, Infrastructure & Data Center Integration (BPAEAAAK), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Hybrid & Multi-Cloud Orchestration (Private-Cloud-Centric) (HDABABAE)
Keywords
Where CloudSmartz is headquartered
LocationHeadquarters
- HQ city
- Rochester
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
CloudSmartz business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Platform Licenses and Subscriptions: Acumen360 platform delivered as software solution enabling digital transformation for CSPs. Revenue generated through platform licensing, subscriptions, and software enablement.
- Professional Services: Implementation, integration, and consulting services for telecom transformation programs including Global Capability Center services with embedded resources, dedicated teams, and project-based delivery.
- Custom Development and Integration: Custom software development, system integration, and platform engineering services across cloud, DevOps, and OSS/BSS environments.
- NOC/SOC Managed Services: 24/7 monitoring and security operations center services providing ongoing operational support for telecom networks and digital platforms.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Platform and Services |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
CloudSmartz product offering
Product offeringCore offering
CloudSmartz provides the Acumen360 unified digital customer experience and marketplace platform for Communications Service Providers, integrating AI-assisted CPQ, zero-touch service orchestration, a unified experience portal, and multi-tenant partner marketplace on an API-driven, MEF/TMF-aligned architecture. The company also delivers 24/7 NOC/SOC managed services, Global Capability Center (GCC) talent augmentation with embedded and dedicated teams, aviation in-flight experience and marketplace solutions, InsurTech workflow automation, and custom software development across telecom, aviation, and insurance verticals.
Product overview
CloudSmartz is a software company headquartered in Rochester, New York, offering a portfolio of platforms and managed services across telecom, aviation, and insurance verticals. The flagship product is the Acumen360 platform — a unified digital customer experience and marketplace platform for Communications Service Providers (CSPs) that integrates four sub-modules: Acumen CPQ (AI-assisted configure-price-quote), Acumen SDX (zero-touch service orchestration), Acumen UXP (unified experience portal), and a multi-tenant marketplace. Supporting the telecom vertical, Carrier Connect provides MEF/TMF-aligned partner interop and quoting, and Systems Connect offers API mapping and service integration. Adjacent offerings include 24/7 NOC & SOC managed services, a Global Capability Center (GCC) with embedded resources, dedicated teams, and project-based delivery, Aviation Solutions covering in-flight experience, marketplace, passenger/crew experience, compliance, and OSS/BSS, InsurTech workflow automation, and Custom Development & Design services. The company deploys AI across multiple products through IntelliBot (NLP-powered CPQ guidance), analytics engines, process automation, and anomaly detection capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Acumen360: Unified digital marketplace and intelligent digital customer experience platform for Communications Service Providers (CSPs), combining CPQ, service orchestration, and customer portals.
- AcumenCPQ
- AcumenSDX
- AcumenUXP
- Carrier Connect
- Systems Connect
Products and services
- Acumen360 CloudSmartz's flagship unified digital customer experience and marketplace platform for Communications Service Providers, integrating a multi-tenant portal, CPQ, service orchestration, and partner marketplace into a single API-driven platform enabling CSPs to sell, activate, and support faster.
- Carrier Connect Global carrier connect platform — a MEF/TMF-aligned partner interoperability and quoting platform enabling CSPs to standardize and publish telecom APIs with a low-code schema mapper, manage catalogs, rate cards, and quotes in a multi-tenant marketplace so buyers can discover, request quotes, and close faster.
- Systems Connect API mapping and service integration platform providing a powerful interconnect platform with UI-driven API mapping, centralized credential management, and real-time connectivity health monitoring across thousands of enterprise-grade services — bridging OSS, BSS, partner ecosystems, and third-party applications.
- 24/7 NOC & SOC Managed 24/7 Network Operations Center and Security Operations Center services for telecom networks, providing proactive monitoring, priority-based incident response and RCA, change management, and compliance reporting — with integrations to ServiceNow, Jira, BMC Remedy, Observium, Kibana, Nagios, and Alerta.
- Global Capability Center (GCC) Managed global capability center offering flexible engagement models — embedded individual experts, dedicated functional teams, and project-based delivery — enabling CSPs and enterprises to scale engineering and operational capacity using AI-accelerated workflows across telecom, aviation, insurance, and other verticals.
- Aviation Solutions & Support Integrated aviation solution stack covering in-flight solutions, in-flight marketplace, passenger and crew experience, aviation compliance, and aviation OSS/BSS — connected through a unified layer bridging inflight systems, connectivity providers, and ground platforms through mediation, APIs, and orchestration.
- InsurTech Solutions Digital transformation platform for the insurance industry, providing automated policy workflows, claims processing, underwriting automation, fraud detection, AI-driven decisioning, and data integration across policy, claims, customer, and third-party sources into a unified source of truth.
- Custom Development & Software Integration Full-spectrum custom software development and systems integration services covering cloud and DevOps, product engineering, UX design, data/AI/ML engineering, and integration across OSS/BSS, CRM, ERP, and ticketing systems — leveraging 100+ existing connectors and API-first architecture.
- Design & Prototyping Iterative design and interactive prototype development service pairing clickable prototypes with clear technical architecture, enabling stakeholder alignment and buy-in before committing to multi-year development projects.
Quantifiable outcome
- Up to 60% faster quote-to-order with integrated CPQ
- +11 more outcomes
Companies that use CloudSmartz
Customer profileNamed customers13 records
Segments4 records
Ideal customer profiles4 records
CloudSmartz technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability7 records
Feature8 records
CloudSmartz partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Neustar (TransUnion Company)coreStrategic partnership between CloudSmartz and Neustar to offer complete quote-to-billing enablement. The integrated solution combines CloudSmartz Acumen CPQ with Neustar's Universal Order Connect for real-time configure-price-quote and automated provisioning and activation for B2B Communications Service Providers.
- MEF (Metro Ethernet Forum)coreCloudSmartz joined MEF to advance digital transformation through standards-based telecom platforms. Partnership focuses on MEF LSO (Lifecycle Service Orchestration) standards, TM Forum Open APIs, and CAMARA API framework for enabling automated service orchestration and API monetization.
- NetSmartzcoreRelated entity under same corporate umbrella. NetSmartz provides network operations and optimization expertise. Combined organization delivers 500+ professionals worldwide for telecom solutions delivery.
Scale indicators14 records
Recent moves5 records
Expansion highlights7 records
CloudSmartz competitors and assessment
Company assessmentBroad incumbents
- Ericsson (Business Area Managed Services / Digital Services): Ericsson's OSS/BSS and NFV/SDN orchestration portfolio competes for the same transformation budgets as CloudSmartz at Tier 1 operators. Comparable in MEF/TMF-aligned orchestration and service activation, though with much larger delivery and R&D scale.
- Netcracker Technology: Netcracker (an NEC company) provides end-to-end OSS/BSS, digital customer experience, and orchestration suites for Tier 1 CSPs globally. Comparable to CloudSmartz in serving telecom operators with quote-to-activate workflows, but at much larger scale and with broader portfolio.
- Amdocs: Amdocs is a leading OSS/BSS, customer experience, and network monetization vendor for communications and media providers. Overlaps with CloudSmartz in CPQ, digital marketplace, and service orchestration for CSPs, but with much broader product depth and global enterprise footprint.
Direct peers
- Cerillion Technologies: Cerillion delivers end-to-end BSS/OSS suites including product catalog, CPQ, billing, and CRM for telecom operators. Directly comparable to CloudSmartz's Acumen360 modules and serves a similar mid-market CSP segment.
- Matrixx Software: Matrixx provides real-time convergent charging, digital commerce, and partner monetization platforms for CSPs. Comparable to CloudSmartz in monetizing digital services and partner ecosystems via a cloud-native BSS stack.
- CSG International: CSG provides billing, revenue management, and digital customer engagement software for CSPs and adjacent industries. Directly competes with CloudSmartz's CPQ, customer portal, and digital marketplace modules, particularly among Tier 2/Tier 3 operators.
- Hansen Technologies: Hansen specializes in billing, customer care, and OSS/BSS for CSPs, utilities, and energy operators. Comparable to CloudSmartz in serving Tier 2/Tier 3 operators with CPQ, billing, and customer management modernization.
- Optiva: Optiva offers cloud-native BSS, charging, and digital experience platforms for Tier 1/Tier 2 operators and MVNOs. Closely comparable to CloudSmartz's Acumen360 portfolio in CPQ, billing, and customer engagement for CSPs.
Emerging players
- TEOCO: TEOCO provides analytics, assurance, and network optimization software for communications service providers. Adjacent competitor to CloudSmartz in network analytics and operational visibility layered on top of OSS/BSS.
- Prodapt: Prodapt is a digital engineering and OSS/BSS services provider specializing in CSP transformation, including cloud, automation, and AI-driven operations. Comparable to CloudSmartz in serving global Tier 1/Tier 2 operators with similar GCC-style delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
CloudSmartz social profiles
Digital presenceCloudSmartz compliance and trust
Trust signalCompliance7 records
CloudSmartz financial estimates
Financial estimateRevenue estimate
Valuation estimate
CloudSmartz leadership team
Management profileNumber of profiles
Profiles8 records
CloudSmartz funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CloudSmartz M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CloudSmartz
What does CloudSmartz do?
CloudSmartz provides the Acumen360 unified digital customer experience and marketplace platform for Communications Service Providers, integrating AI-assisted CPQ, zero-touch service orchestration, a unified experience portal, and multi-tenant partner marketplace on an API-driven, MEF/TMF-aligned architecture. The company also delivers 24/7 NOC/SOC managed services, Global Capability Center (GCC) talent augmentation with embedded and dedicated teams, aviation in-flight experience and marketplace solutions, InsurTech workflow automation, and custom software development across telecom, aviation, and insurance verticals.
Is CloudSmartz a public or private company?
CloudSmartz is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CloudSmartz founded?
CloudSmartz was founded in 2012. It employs 51 to 100 people.
Where is CloudSmartz based?
CloudSmartz is headquartered in Rochester, United States, in the North America region.
How does CloudSmartz make money?
Four revenue lines are on record. Software Platform Licenses and Subscriptions are the primary driver. The others are professional Services, custom Development and Integration and NOC/SOC Managed Services.
Who are CloudSmartz's main competitors?
Broad incumbents on record are Ericsson (Business Area Managed Services / Digital Services), Netcracker Technology and Amdocs. Direct peers are Cerillion Technologies, Matrixx Software, CSG International, Hansen Technologies and Optiva. Emerging players are TEOCO and Prodapt.
Does CloudSmartz have an API?
Yes. CloudSmartz products expose REST APIs aligned to MEF/TMF standards for integration with existing OSS/BSS environments. Acumen CPQ integrates via REST APIs to existing OSS/BSS. SDX provides MEF/TMF-aligned orchestration APIs. Carrier Connect offers a low-code MEF/TMF API mapper with UI and API access for standards-aligned schema mapping, validation, and marketplace listings. UXP provides UI and API options for marketplaces and partner networks. No public developer portal or API documentation URL was identified.
What industry is CloudSmartz in?
CloudSmartz's product category is Telecom OSS/BSS Software. Its primary akta.pro industry code is HDAEACAJ, Connector/Adapter Frameworks & Integration Runtimes, with a secondary code of HDABALAJ, Cloud Connectivity Brokerage, Aggregation & Managed Interconnect. Its NAICS code is 54151 and its SIC code is 7373.