What Agentifai does

Agentifai SA is a Braga, Portugal-based AI company founded in 2016 that builds and sells an agent orchestration platform called AliceOS. The platform is structured as a 7-layer agentic architecture that orchestrates multiple large language model providers (OpenAI, Anthropic, Gemini, xAI) across voice and text modalities to automate customer-facing and operational workflows. The company maintains a library of 120+ pre-built banking blueprints and 100+ healthcare triage workflows, and reports that its deployed agents have processed 1B+ interactions, unblocked 1M+ customers, automated 84%+ of transactional flows in production, and reduced customer OPEX by more than 50%. The platform holds SOC 2 Type II, ISO 27001, EU AI Act, and GDPR certifications, positioning it to operate inside regulated financial and clinical environments.

Agentifai sells primarily to large enterprise customers in two verticals: Tier 1 banks (anchor deployment is Santander's "Sandi" assistant) and multi-site private healthcare groups (Lusíadas Saúde's "Lusi" assistant in Portugal and Vivalto Santé Group in France). The go-to-market is reference-led enterprise sales with deep integration into customers' core banking systems and EHR/PMS platforms. From a Portuguese base of 1–10 employees, the company is actively expanding into Spain, France, England, and the United States. The company is privately held, having closed a €10M Series A in March 2023 and a subsequent strategic investment from CTT in August 2025.

Name

Agentifai

Legal name

Agentifai SA

Website

https://agentifai.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Agentifai is a Portugal-based AI company, founded 2016, that sells AliceOS — an agent-orchestration platform automating customer-facing and operational workflows for enterprise banking (Santander) and healthcare (Lusíadas, Vivalto Santé) customers across Europe.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Software Publishers (5132)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Identity, Access & Secrets Management for AI Systems (IAM for agents/models) (HDAAAKAJ)

Keywords

• Conversational AI platform
• Multi-agent orchestration
• Enterprise AI agents
• Voice AI automation
• Vertical AI solutions

Headquarters

HQ city

Braga

HQ country

Portugal

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Revenue model

1. AI Agent Platform Subscription: Agentifai generates revenue through a SaaS subscription model for their AliceOS AI agent orchestration platform. The platform is deployed to enterprise customers in banking and healthcare sectors for automating customer interactions, authentication, scheduling, and other workflows. The company offers both voice and digital widget deployment options.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Agentifai offers a multi-agent AI orchestration platform (AliceOS) that deploys specialized conversational and voice AI agents for banking and healthcare enterprises, with named implementations such as Sandi for Santander and Lusi for Lusíadas Saúde.

Product overview

AgentifAI offers a unified product portfolio centered on AliceOS, a multi-agent orchestration platform, with industry-specific AI agent solutions for Banking and Healthcare. The Banking AI Agents provide financial-grade voice and digital widget workflows with 120+ pre-built blueprints for authentication, payments, and customer engagement. The Healthcare AI Agents automate patient scheduling, triage, and administrative workflows with 100+ clinical protocols. Both solutions are powered by the 7-layer AliceOS architecture and support omnichannel interactions (voice, text, widget).

Differentiator

Problem solved

Functional benefit

Brands

• AliceOS: Centralized governance platform for building, managing, and orchestrating high-performing AI agents with a 7-layer agentic architecture.
• Lusi
• Sandi

Products and services

• AliceOS

Quantifiable outcome

• >84% transactional flows automated with success
• +8 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability9 records

Feature11 records

Partnerships

One partnership is on record.

• Vivalto Santé GroupflagshipStrategic or Co-development PartnerVivalto Santé Group partnered with AgentifAI to deploy AI voice assistants across their hospital network spanning France, Portugal, Switzerland, Spain, Slovakia, and Czech Republic. The partnership was described as part of Vivalto Santé's broader vision to forge rigorous and responsible partnerships around artificial intelligence to accelerate innovation and better understand patient expectations. Nicolas Carrié, Head of Transformation & International Coordination, stated the partnership demonstrates their ability to deploy high-impact AI solutions across multiple geographies.

Scale indicators13 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Sierra AI: Enterprise AI agent platform focused on customer experience for large brands; comparable multi-agent orchestration stack for regulated enterprise deployments.
• Decagon: AI customer service agents for enterprise support organizations; competes directly in conversational AI for banking, retail, and healthcare CX use cases.
• Cognigy: Conversational and agentic AI platform for enterprise contact centers; overlapping voice + digital automation capability targeting large BPO and enterprise buyers.
• PolyAI: Voice-first AI agents for enterprise contact centers (banking, healthcare, hospitality, retail); directly comparable on voice automation for regulated industries.
• Kore.ai: Enterprise conversational AI and agent platform with banking/ healthcare workflow libraries; comparable multi-LLM orchestration and pre-built vertical solutions.
• Yellow.ai: Enterprise conversational AI / agent platform with voice and chat automation across banking, insurance, and healthcare verticals; competes on multi-agent orchestration and LLM flexibility.
• ASAPP: AI-native customer experience platform for large enterprise contact centers (financial services, telecom); comparable AI agent capabilities for banking CX.
• Boost.ai: Conversational AI platform specializing in Nordic/European banking, insurance, and public sector; closely comparable regulated-industry vertical specialization.

Broad incumbents

• Amelia (SoundHound for Enterprise): Enterprise conversational AI agent platform (now part of SoundHound) targeting banking, healthcare, and insurance with broad agentic workflow capabilities.
• Solvvy (now part of Zoom) / NICE CXone Mpower: Broad enterprise CX/contact-center incumbents embedding generative AI agents into large installed bases; competitive threat via bundled offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/11401521

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds4 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agentifai