Universal e-Business Solutions

What Universal e-Business Solutions does

Universal e-Business Solutions, doing business as Universal Technology Solutions, is a privately held, MBE-certified IT services and solutions provider founded by Anu Manocha in 2004 and headquartered in Hoboken, NJ. The firm designs, deploys, and manages customized IT infrastructure for enterprise and mid-market customers across six verticals: Financial Services, Retail, Aviation, Healthcare, Government, and Legal. Delivery is supported by engineering hubs in Gurgaon (India), London (UK), Canada, and Mexico City, with approximately 140 employees globally of which roughly 75% come from technology disciplines, including a 24x7x365 Operations Center underpinning managed services engagements.

The service portfolio is organized around six core solution areas — Cloud Solutions, Network Security, Wireless & Mobility, Datacenter & Network Architecture, Collaboration & Workforce Transformation, and Cost Optimization — and a set of modular service lines: Professional Services, Managed Services, Connectivity Services, Technology Sourcing & Managed Maintenance, Strategy & Advisory, Talent Placement, Network as a Service (NaaS), and Customer Success. Technology partnerships include AWS, Cisco (Gold), Microsoft, VMware, Cohesity, F5, HP, Arista, and Pure Storage, giving the firm multi-cloud and multi-vendor bid eligibility for complex enterprise environments.

Revenue is generated through a mix of recurring managed-services subscriptions, project-based professional services, subscription-based NaaS, talent placement / staff augmentation, and procurement-led technology sourcing. The go-to-market is engineering-led enterprise field sales, supported by a free 14-day technical evaluation as a low-friction entry point. The company reports 100+ customers worldwide, 90% customer retention, and approximately $2M in stated annual revenue, and has been named to the CRN MSP 500 list in 2019, 2020, and 2022.

Name

Universal e-Business Solutions

Legal name

Universal E-Business Solutions

Website

https://uebiz.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Universal e-Business Solutions (dba Universal Technology Solutions) is a privately held, MBE-certified IT services firm delivering customized cloud, network, datacenter, security, and managed services to enterprise and mid-market clients in Financial Services, Healthcare, Retail, Aviation, Government, and Legal sectors across the US, India, UK, Canada, and Mexico.

Ownership category

akta.pro rank

Product category

Managed IT Infrastructure Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Managed IT services
• IT infrastructure solutions
• Cloud managed services
• Network architecture services
• Enterprise technology consulting

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Recurring managed services revenue from proactive monitoring and management of customer network, datacenter, collaboration, and security environments. Includes domain-specific programs such as Managed Datacenter, Managed Unified Collaboration, Managed SD-WAN, Managed Campus Access, Managed Metro-area Networks, Managed Network Access, Managed FinOps, and Managed CloudOps. 24x7x365 Operations Center support included.
2. Professional Services: Project-based professional services revenue from implementations, project management, audits & assessments, strategic technology staffing, IT asset & maintenance management, and technology sourcing. Delivered by certified engineering team across multiple technology domains.
3. Network as a Service (NaaS): Subscription-based turnkey network solution providing hardware, installation, support, and maintenance under a single fixed monthly rate. Includes automatic ISP failover, LTE wireless backup, real-time alerting and monitoring, and unified customer dashboard.
4. Connectivity Services: Carrier-neutral network connectivity services including LAN/WAN/MAN, dedicated internet access, MPLS/IPVPN, dark fiber, private lines, video conferencing, business continuity and disaster recovery. Combined with managed services for end-to-end network connectivity solutions.
5. Technology Sourcing & Procurement: Procurement services leveraging relationships with primary technology partners to obtain hardware, software, and maintenance assets. Includes technical design support and standard/custom hardware configurations.
6. Talent Placement: Staff augmentation and talent acquisition services providing contract, contract-to-direct, and direct-hire IT professionals across broad technology and sector disciplines.
7. Cloud FinOps: Cloud financial operations governance helping organizations reduce cloud spending by 10-20% annually through cost accountability, usage monitoring, and ongoing expense control across cloud environments.
8. Telecom Expense Management (TEM): Telecom cost optimization through tracking, contract negotiation, and performance benchmarking to streamline telecom expenditures.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Universal e-Business Solutions (dba Universal Technology Solutions) delivers customized IT infrastructure solutions and managed services to mid-to-large enterprises across Financial Services, Healthcare, Retail, Government, Aviation, and Legal sectors. Offerings span cloud, datacenter, network, security, mobility, collaboration, and cost optimization, complemented by 24x7x365 managed services, professional services, connectivity, technology sourcing, talent placement, and a subscription-based Network as a Service (NaaS) delivered from global engineering hubs.

Product overview

Universal e-Business Solutions is an IT solutions provider offering a comprehensive portfolio of technology services organized around core solutions and professional/managed service modules. The core solutions portfolio includes Cloud Solutions (integrating cloud security, networking, and operations), Network Security (customized infrastructure security), Wireless & Mobility (Enterprise Mobility Management), Datacenter & Network Architecture (global hosting facilities and LAN/WAN/MAN services), Collaboration & Workforce Transformation (unified communications and conferencing), and Cost Optimization (Cloud FinOps, TEM, and Equipment/Licensing/Maintenance). These core offerings are complemented by professional service modules including Professional Services (implementations, project management, audits), Managed Services (domain-specific programs including Managed Datacenter, Managed Unified Collaboration, Managed SD-WAN, Managed Campus Access, Managed Metro-area Networks, Managed Network Access, Managed FinOps, Managed CloudOps, all supported by a 24x7x365 Operations Center), Connectivity Services (carrier-neutral LAN/WAN/MAN connectivity), Technology Sourcing & Managed Maintenance, Strategy & Advisory, Talent Placement, Network as a Service (NaaS), and Customer Success. The company operates globally with engineering hubs in the US, India, UK, and Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Solutions Comprehensive cloud environment services integrating cloud security, cloud networking, and cloud operations with ongoing strategy and operational oversight for enterprise clients.
• Network Security Customized infrastructure security solutions explicitly designed to meet the specific business network security needs of enterprise clients.
• Wireless & Mobility Enterprise Mobility Management (EMM) program providing secure monitoring and control of mobile devices, applications, data, and content for enterprise clients.
• Datacenter & Network Architecture Global hosting facilities with strategic worldwide locations and network architecture services spanning LANs, WANs, and MANs, complemented by premium remote hands support.
• Collaboration & Workforce Transformation Unified communications bringing collaboration elements under one roof, including video/web conferencing, IP telephony, messaging, telepresence, and enterprise social software.
• Cost Optimization Strategic cost management focusing on Cloud FinOps (claiming 10-20% annual cloud spend reduction), Telecom Expense Management (TEM), and Equipment, Licensing, and Maintenance optimization.
• Professional Services Direct access to technology expertise including implementations, project management, audits & assessments, strategic technology staffing, and IT asset lifecycle management for enterprise clients.
• Managed Services Domain-specific managed services covering Managed Datacenter, Managed Unified Collaboration, Managed SD-WAN, Managed Campus Access, Managed Metro-area Networks, Managed Network Access, Capacity Management, Vendor Management, Analytics & Monitoring, Managed FinOps, and Managed CloudOps, supported by a 24x7x365 Operations Center.
• Connectivity Services Carrier-neutral network connectivity services including LAN/WAN/MAN, offsite storage, video conferencing, dedicated internet access, business continuity/disaster recovery, streaming data, private lines, metro connectivity, dark fiber networks, and MPLS/IPVPN.
• Technology Sourcing & Managed Maintenance Procurement services leveraging partner relationships to obtain technology assets, including technical design support, standard/custom hardware configurations, and maintenance support.
• Strategy & Advisory IT strategy alignment and realignment services including solutions architecture and design, infrastructure assessments, technology roadmap development, and multi-year planning.
• Talent Placement Technology staffing solutions including tactical staff augmentation, direct hire, and contract-to-hire across datacenter, network, cloud, security, data science, and software domains.
• Network as a Service (NaaS) Turnkey network solution providing hardware, installation, ISP management, IT support, and network security under a single fixed monthly rate, including automatic ISP failover and LTE wireless backup.
• Customer Success Continuous improvement and guidance services including client development, Customer Success/Service Delivery Management, awareness of emerging technologies, training, Quarterly Business Reviews, self-service dashboards, audits, and 24x7x365 specialized expertise support.

Quantifiable outcome

• 90% customer retention rate
• +4 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature9 records

Partnerships

Nine partnerships are on record, tiered core and key.

• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Solutions Architect certified partners providing AWS cloud architecture, migration, and managed services. Advanced Azure Architects also on staff indicating multi-cloud capabilities.
• Cisco Networking SolutionscoreTechnology or IntegrationGold Cisco Partner with advanced specializations in Data Center, Enterprise Networks, and Security Architecture. Manages full suite of Cisco unified collaboration technologies including call management, voice mail, video, web collaboration, and gateways.
• VMwarecoreTechnology or IntegrationVMware Cross-Cloud Services partner providing virtualization, multi-cloud management, and cloud infrastructure solutions.
• Microsoft (MS Partner Program)coreTechnology or IntegrationMicrosoft Partner Program member with Azure architecture expertise, providing Microsoft cloud and collaboration platform solutions.
• CohesitykeyTechnology or IntegrationCohesity Next-Gen Data Management partner providing next-generation data management, backup, and recovery solutions.
• F5 NetworkskeyTechnology or IntegrationF5 Application Services partner providing application delivery, security, and performance solutions.
• HP (HP Global Channel Partner)keyTechnology or IntegrationHP Global Channel Partner providing HP hardware, networking, and printing solutions as part of technology sourcing services.
• Arista NetworkskeyTechnology or IntegrationArista Cloud Networking partner providing cloud networking, data center switching, and enterprise network solutions.
• Pure StoragekeyTechnology or IntegrationPure Storage FlashArray partner providing all-flash storage solutions as part of data center and storage infrastructure services.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• SHI International: Large-scale IT solutions and services provider combining procurement, managed services, and professional services globally. Comparable on the integrated IT services and sourcing model, but with vastly greater scale, vendor breadth, and global footprint.
• Presidio: US-based IT solutions and managed services provider with strong Cisco partnership heritage and enterprise customer base. Comparable on services breadth (cloud, networking, security, managed services) and mid-to-large enterprise targeting.
• ePlus Technology: Larger publicly traded IT solutions and managed services provider with deep Cisco/VMware/AWS partnerships and a broad enterprise customer base. Comparable on services portfolio and vendor partnerships but operates at materially greater scale across more geographies.
• Insight Enterprises: Global IT solutions integrator offering hardware/software sourcing, managed services, and consulting. Comparable on the converged sourcing-plus-managed-services model and broad vendor partnership stack (Cisco, Microsoft, AWS), but operates as a Fortune 500 incumbent.

Others

• Slalom: Global consulting and technology services firm with a cloud, data, and engineering services practice serving mid-market and enterprise. Comparable to Universal on the strategy/advisory, cloud, and engineering services overlap, though it is consulting-led rather than MSP/managed-services-led.

Direct peers

• Converge Technology Solutions: Hybrid IT solutions provider combining infrastructure resale, managed services, and professional services across North America and Europe. Comparable to Universal on the full-stack IT services delivery model and cross-border execution.
• Ntiva: US-based MSP and managed security provider serving SMB and mid-market with cloud, managed IT, and strategic technology advisory. Comparable to Universal in service mix (managed services, cloud, advisory) and target customer segment, with a similar engineering-led sales motion.
• ITsavvy: US-based IT solutions and managed services provider delivering infrastructure, cloud, security, and managed services to mid-market and enterprise. Comparable on breadth of services and verticalized mid-market sales motion (now part of CDW but historically a directly analogous peer).
• Dataprise: Mid-market managed services provider offering managed IT, cloud, cybersecurity, and connectivity services to mid-sized enterprise clients across the US. Highly comparable to Universal on customer profile, MSP-led delivery model, and services portfolio (managed network, cloud, security).
• Coretelligent: Managed IT and cloud services provider focused on mid-market enterprises, with offerings across managed infrastructure, cybersecurity, collaboration, and cloud. Closely mirrors Universal's verticalized mid-market positioning and managed services orientation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/universal-e-business-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Universal e-Business Solutions