Rely Services
Rely Services is a privately held Schaumburg, Illinois-based BPO provider delivering AI- and RPA-enabled finance, healthcare, insurance, and logistics back-office services to mid-market and enterprise clients, primarily in the United States.
- Company typePrivate
- Founded2001
- HeadquartersSchaumburg, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Rely Services does
Rely Services is a privately held business process outsourcing (BPO) company headquartered in Schaumburg, Illinois, operating since the late 1990s under founder leadership (President Neil Khot and Managing Partner Anou N Khot). The company delivers technology-enabled back-office services to mid-market and enterprise clients in the United States, with 24/7 global delivery capabilities indicative of offshore operations. Its service portfolio is organized around four pillars: Finance & Accounting BPO (procure-to-pay, accounts payable, invoice processing, order-to-cash, accounts receivable, record-to-report, accounting and bookkeeping); Healthcare BPO (revenue cycle management, medical billing, charge entry, denial management); Insurance BPO (claims processing, underwriting support, fraud and risk management); and Logistics and Data Services (freight invoice processing, supply chain BPO, data entry, OCR, document digitization). Self-reported scale metrics include 25+ years of operation, 1,000+ clients served, 99.9% process accuracy, and millions of transactions processed.
The company combines human expertise with AI, robotic process automation (RPA), and OCR technologies, deploying touchless invoice processing, AI-driven validation for medical coding, predictive analytics for collections prioritization, and machine learning for fraud identification. Its platform integrates with major ERP systems — SAP, Oracle, NetSuite, and Microsoft Dynamics — anchoring service delivery directly into client finance stacks. Rely Services operates under ISO 9001 quality management, ISO 27001 information security, and HIPAA compliance frameworks, and reports zero recorded data breaches.
Rely Services generates revenue primarily through managed services and ongoing professional services engagements, with pricing structured around transaction volume, dedicated FTE capacity, or hybrid models. Quote-based pricing is not publicly disclosed; the company emphasizes 40-60% cost savings versus in-house operations and advertises outcomes such as 30% faster payments, 20-40% DSO reduction, and 40% overhead reduction for healthcare RCM clients. Go-to-market is sales-led and consultative, using discovery calls and free process audits to enter enterprise accounts, supported by content marketing, case studies, and industry-specific landing pages. The company is bootstrapped, with no disclosed funding rounds or external investors.
Rely Services firmographics
Firmographics- Name
- Rely Services
- Legal name
- Rely Services
- Website
- https://relyservices.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Rely Services is a privately held Schaumburg, Illinois-based BPO provider delivering AI- and RPA-enabled finance, healthcare, insurance, and logistics back-office services to mid-market and enterprise clients, primarily in the United States.
- Ownership category
- akta.pro rank
Rely Services industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Office Administrative Services (5611), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Payroll Services (541214)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)
- akta.pro secondary industries
- Claims, Disputes & Chargeback Support (BPAAABAH), Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI), Spend Analytics & Reporting Support (BPAAAJAJ)
Keywords
Where Rely Services is headquartered
LocationHeadquarters
- HQ city
- Schaumburg
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Rely Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- BPO Managed Services: Full-service business process outsourcing where Rely Services manages entire processes (AP, AR, Procure-to-Pay, Order-to-Cash, R2R) on behalf of clients. Revenue generated through service fees based on transaction volume, FTE requirements, or hybrid pricing models. Delivered as ongoing managed services with dedicated teams.
- Offshore Accounts Payable Services: Dedicated offshore teams operating as an extension of client finance departments. Revenue model based on offshore team capacity and transaction volumes processed.
- Back Office Outsourcing: Outsourcing of critical back-office operations including data entry, document management, customer service, and administrative tasks. Pricing based on project scope or ongoing service agreements.
- Accounting and Bookkeeping Services: Managed accounting services including general ledger, journal entries, bank reconciliation, financial reporting, and tax preparation support. Revenue generated through service fees for ongoing accounting support.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Rely Services product offering
Product offeringCore offering
Rely Services is a US-based business process outsourcing (BPO) company that delivers AI- and RPA-augmented back-office services across finance and accounting, healthcare revenue cycle, insurance, logistics, and data management. Its core offerings span Procure-to-Pay, Accounts Payable, Invoice Processing, Order-to-Cash, Accounts Receivable, Record-to-Report, Revenue Cycle Management, Medical Billing, Claims Processing, Data Entry, OCR/Document Digitization, and Fraud & Risk Management, sold as managed services with dedicated offshore teams to mid-to-large US enterprises.
Product overview
Rely Services is a Business Process Outsourcing (BPO) company offering a comprehensive portfolio of technology-enabled services. The company provides AI-driven back-office and finance operations services organized around core service lines: Finance & Accounting BPO (including Procure-to-Pay, Accounts Payable, Invoice Processing, Order-to-Cash, Accounts Receivable, Record-to-Report, and Accounting & Bookkeeping), Healthcare BPO (including Revenue Cycle Management and Medical Billing), Insurance BPO, Logistics BPO, and Data Services (including Data Entry, OCR, and Document Digitization). The offering is a platform-plus-expertise model where Rely Services combines human expertise with AI, RPA, and intelligent automation technologies to deliver outcomes across industries including healthcare, insurance, logistics, finance, and manufacturing.
Differentiator
Problem solved
Functional benefit
Products and services
- Procure-to-Pay Services End-to-end procure-to-pay solution managing the complete lifecycle from requisition to payment, including purchase requisition, approval workflows, PO creation, goods receipt, invoice capture, 2-way/3-way matching, accounts payable processing, and payment execution for businesses needing integrated purchasing-to-payment outsourcing.
- Accounts Payable Services Management of invoice processing, vendor payments, approvals, reconciliation, and AP workflows including invoice processing services, vendor management support, payment processing support, and accounts payable reconciliation, delivered by offshore teams operating as an extension of client finance departments.
- Invoice Processing Services Comprehensive invoice processing including data capture and entry, automated invoice matching and verification, invoice data validation and accuracy checks, payment processing and vendor management, and cloud-based AI-powered processing for businesses seeking outsourced invoice operations.
- Order-to-Cash Services End-to-end order-to-cash operations including order entry and validation, billing and invoicing, cash application, collections follow-ups, dispute tracking and resolution, and AR aging and DSO reporting, integrated with SAP, Oracle, NetSuite, and Microsoft Dynamics.
- Accounts Receivable Services End-to-end accounts receivable management including invoice generation and distribution, customer billing, collections management, payment posting, dispute resolution, and AR reporting and analytics for businesses seeking outsourced receivables operations.
- Record-to-Report Services Finance operations including transaction recording and journal entries, sub-ledger and general ledger validation, account reconciliations, fixed asset accounting, intercompany accounting, period-end close support, and financial reporting delivered through cloud-based platforms with RPA-driven journal posting and close checklist tracking.
- Finance and Accounting BPO Managed finance and accounting services bundling order-to-cash management, tax processing, accounts payable automation, payroll processing, financial reporting, invoice processing, accounting and bookkeeping, and accounts receivable management for cross-industry clients.
- Order Processing Services Outsourced order processing including order taking, purchase order management, order fulfillment and shipping, order status checks, customer database management, and wire transfer processing for businesses needing high-volume order handling.
- Back Office Services Comprehensive back-office support including data management, OCR services, bulk document scanning, data entry, data mining, customer service outsourcing, invoice processing, document scanning, service desk services, and knowledge process outsourcing for businesses seeking consolidated back-office outsourcing.
- Business Process Outsourcing (BPO) Services Strategic delegation of business functions including revenue cycle management, accounting and bookkeeping, invoice processing, accounts receivable and payable management, healthcare BPO, logistics and supply chain BPO, mortgage processing, restaurant menu digitization, and medical billing.
- Revenue Cycle Management Services Healthcare revenue cycle management including charge entry services, accounts receivable services, medical billing and coding, denial management, medical claims processing, and insurance verification for hospitals, clinics, and physician practices.
- Insurance BPO Services Insurance back-office support including claims management, insurance data entry, underwriting support, billing and accounts receivable, and policy checking services for insurance companies, agencies, brokers, and third-party administrators.
- Fraud and Risk Management Services Fraud detection and risk management including fraud identification using predictive models and machine learning, fraud detection, fraud investigation, and regulatory reporting for insurers and financial institutions.
- Accounting and Bookkeeping Services Managed accounting and bookkeeping including ledger maintenance, journal entry, bank reconciliation, write-up services, accounts payable services, cash flow management, financial reporting, and balance sheet management for SMBs and mid-market businesses.
- Data Entry Services Data management and processing including online data entry, invoice data entry, ecommerce product data entry, data processing, form processing, data mining, OCR services, book scanning, data cleansing, utility bill management, document digitization, and data enrichment for businesses needing high-volume data handling.
Quantifiable outcome
- 40% reduction in healthcare overhead through revenue cycle management
- +10 more outcomes
Companies that use Rely Services
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles4 records
Rely Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability10 records
Feature5 records
Rely Services partnerships and signals
Strategic signalScale indicators7 records
Recent moves6 records
Expansion highlights5 records
Rely Services competitors and assessment
Company assessmentDirect peers
- Invensis Technologies: Mid-sized BPO and IT services firm offering finance, accounting, order management, and data processing services to US/UK clients. Closely comparable to Rely Services in service portfolio (AP/AR, invoicing, data entry) and target customer profile (US enterprises, mid-market).
- Flatworld Solutions: BPO provider with overlapping service lines in data entry, finance & accounting outsourcing, order processing, and back-office support. Similar offshore delivery model and US mid-market customer focus as Rely Services.
- Outsource2india (Flatworld India): Direct BPO services competitor offering data entry, invoice processing, AR/AP, and back-office outsourcing to US clients. Comparable in service breadth and offshore-arbitrage value proposition.
- SunTec India: Mid-sized IT and BPO firm offering data processing, eCommerce data entry, finance & accounting, and back-office services. Similar scale and US-targeting BPO positioning to Rely Services.
- Premier BPO: BPO firm offering back-office, data entry, call center, and finance/accounting services. Comparable in service mix and mid-market target segment.
- BackOffice Associates (now part of Syniti): Data migration, data quality, and back-office services provider with overlapping data management and ERP-integration capabilities. Comparable in back-office service delivery to mid-market and enterprise clients.
Broad incumbents
- WNS Global Services: Large global BPO with finance & accounting, healthcare, and insurance verticals. Direct overlap with Rely Services' service lines but at significantly larger scale with global delivery footprint.
- Genpact: Major global BPO/consulting firm with deep finance & accounting and insurance BPO practices. Comparable service portfolio to Rely Services but operates at massive scale with Fortune 500 focus.
Emerging players
- Omega Healthcare Management Services: Specialized healthcare BPO focused on revenue cycle management, coding, and accounts receivable management. Direct competitor in Rely Services' healthcare RCM segment with deeper vertical specialization.
- Conneqt Business Solutions: Mid-sized Indian BPO offering customer service, finance & accounting, and back-office services. Comparable in service mix and offshore delivery model with growing US enterprise footprint.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights5 records
Customer concentration
Rely Services social profiles
Digital presenceRely Services compliance and trust
Trust signalCompliance3 records
Rely Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Rely Services leadership team
Management profileNumber of profiles
Profiles2 records
Rely Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Rely Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Rely Services
What does Rely Services do?
Rely Services is a US-based business process outsourcing (BPO) company that delivers AI- and RPA-augmented back-office services across finance and accounting, healthcare revenue cycle, insurance, logistics, and data management. Its core offerings span Procure-to-Pay, Accounts Payable, Invoice Processing, Order-to-Cash, Accounts Receivable, Record-to-Report, Revenue Cycle Management, Medical Billing, Claims Processing, Data Entry, OCR/Document Digitization, and Fraud & Risk Management, sold as managed services with dedicated offshore teams to mid-to-large US enterprises.
Is Rely Services a public or private company?
Rely Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Rely Services founded?
Rely Services was founded in 2001. It employs 251 to 500 people.
Where is Rely Services based?
Rely Services is headquartered in Schaumburg, United States, in the North America region.
How does Rely Services make money?
Four revenue lines are on record. BPO Managed Services are the primary driver. The others are offshore Accounts Payable Services, back Office Outsourcing and accounting and Bookkeeping Services.
Who are Rely Services's main competitors?
Direct peers on record are Invensis Technologies, Flatworld Solutions, Outsource2india (Flatworld India), SunTec India, Premier BPO and BackOffice Associates (now part of Syniti). Broad incumbents are WNS Global Services and Genpact. Emerging players are Omega Healthcare Management Services and Conneqt Business Solutions.
Does Rely Services have an API?
No public API is recorded for Rely Services.
What industry is Rely Services in?
Rely Services's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAAGAD, Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support), with a secondary code of BPAAABAH, Claims, Disputes & Chargeback Support. Its NAICS code is 5611 and its SIC code is 7370.