NobelBiz

Cloud Contact Center Software (CCaaS)nobelbiz.com

Company typePrivate
Founded2005
HeadquartersCheyenne, United States
Headcount11–50
GTM typeB2B
OfferingSoftware

What NobelBiz does

NobelBiz is a privately held, US-based provider of telecommunications, software, and customer engagement solutions purpose-built for the contact center industry. Founded in 2004 and headquartered in Cheyenne, Wyoming, the company operates a vertically integrated stack that combines its own cloud-based omnichannel contact center software (NobelBiz OMNI+) with its own proprietary VoIP carrier network, unified by Computer Telephony Integration (CTI) and running on AWS infrastructure across redundant data centers in Los Angeles (Wilshire) and New York (60 Hudson). The platform supports voice, SMS, email, WhatsApp, Facebook Messenger, Twitter, Telegram, and live chat from a single browser-based dashboard, with modules for inbound/outbound dialing, IVR/ACD, quality management, speech analytics, and a patented local caller ID solution (LocalTouch+).

In 2024, NobelBiz launched OmniAI+, an agentic AI voice agent platform powered by a partnership with Callers, enabling 24/7 multilingual customer conversations across 40+ languages with real-time CRM access and integrations to 300+ business systems. The company targets both enterprise contact centers and BPOs and SMB/mid-market operators across verticals including BPO, collections, lead generation, sales and telemarketing, customer service, fundraising, healthcare, lending, and retail/eCommerce. Revenue is generated through subscription licensing for the OMNI+ software, cost-per-minute usage on the voice carrier network, pay-as-you-go pricing for OmniAI+, and managed services for DID/toll-free numbers. Distribution is primarily direct, with sales-led enterprise field sales, an inside-sales motion for SMB, dedicated Client Advocates per account, and an industry-association channel for community reach. NobelBiz holds SOC 2 Type 2, PCI DSS, HIPAA, GDPR, CCPA, STIR/SHAKEN, and TCPA compliance certifications.

NobelBiz firmographics

Firmographics

Name: NobelBiz
Legal name: NobelBiz
Website: http://www.nobelbiz.com
Company type: Private
Founded year: 2005
Operating status: Operating
Headcount range: 11–50 employees
Ownership category
akta.pro rank

NobelBiz industry classification

Industry

Product category: Cloud Contact Center Software (CCaaS)
NAICS: Wired and Wireless Telecommunications (except Satellite) (5171), Computer Systems Design and Related Services (54151)
SIC: Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
akta.pro primary industry: Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
akta.pro secondary industries: Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Unified Communications (UCaaS) Apps (BPAMACAE), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

Keywords

Cloud contact center
VoIP carrier services
Omnichannel engagement platform
Outbound dialing solutions
AI voice agents

Where NobelBiz is headquartered

Location

Headquarters

HQ city: Cheyenne
HQ country: United States
HQ region: North America

Offices2 records

Markets served

NobelBiz business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

Omnichannel Contact Center Software (OMNI+) - Subscription Licensing: Cloud CCaaS platform licensed on a subscription basis, with pay-as-you-go scalability. Contact centers scale seats, broadband, and storage capacity up or down without long-term lock-in. No minimums or significant early termination penalties.
Voice Carrier Services - Usage-Based (Cost-per-Minute): VoIP voice termination and origination services charged at cost-per-minute rates. NobelBiz Voice Carrier Network provides inbound and outbound call termination with attractive per-minute pricing paired with optional productivity features.
OmniAI+ AI Agent Platform - Pay-as-You-Go: AI-powered voice agent platform priced pay-as-you-go based on conversation volume or call allocation. No minimums, no hidden fees, billing aligns with business growth. White-glove onboarding included.
LocalTouch+ - Number Management / DID/Toll-Free: Revenue from local DID and toll-free number purchases and management through the SMRT platform, with self-service bucket configuration and dynamic number allocation.

Pricing tiers

Model	Billing	Price
Usage-based	Pay-as-you-go	OmniAI+ - Usage-based conversation pricing
Subscription	Monthly	NobelBiz OMNI+ - Scalable cloud contact center subscription
Unit Pricing	Pay-as-you-go	Voice Carrier Network - Cost-per-minute telephony

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

NobelBiz product offering

Product offering

Core offering

NobelBiz provides a cloud-based Contact Center as a Service (CCaaS) platform (NobelBiz OMNI+) combined with a proprietary VoIP voice carrier network purpose-built for contact center traffic. The offering unifies omnichannel communication (voice, SMS, email, WhatsApp, Facebook Messenger, Twitter, Telegram, live chat) with carrier-grade telephony, supported by the OmniAI+ agentic AI platform and the patented LocalTouch+ local caller ID management solution.

Product overview

NobelBiz offers a unified platform-plus-modules architecture combining two primary products: NobelBiz Omni+ (cloud omnichannel contact center software) and NobelBiz Voice Carrier Network (VoIP telecom services), unified by Computer Telephony Integration (CTI). The portfolio also includes OmniAI+, an agentic AI platform powered by Callers that adds 24/7 multilingual AI agent capabilities. Key modules include LocalTouch+ for local caller ID management, Unified Agent Desktop for browser-based agent interfaces, Inbound/Outbound Voice Interactions, Omnichannel Customer Engagement, Reporting & Analytics, and SHIELD Compliance Tools. The company provides complete cloud contact center infrastructure with AWS-powered dedicated servers, global redundancy, and work-from-home capabilities.

Differentiator

Problem solved

Functional benefit

Brands

NobelBiz OMNI+: Complete cloud-based omnichannel contact center software solution with features for inbound voice, outbound voice, customer engagement, reporting, analytics, and unified agent desktop.
NobelBiz Voice Carrier Network
LocalTouch+
SMRT
SHIELD
OmniAI+
Dragon Call Initiator

Products and services

NobelBiz Omni+ (OMNI+) Complete cloud-based omnichannel contact center software that centralizes voice, chat, email, and social channels into one browser-based platform. Manages inbound, outbound, and blended campaigns for any industry with ACD, IVR, CTI, predictive/preview/progressive dialers, skill-based routing, real-time monitoring, quality management, and speech analytics.
NobelBiz Voice Carrier Network Proprietary VoIP interconnected carrier network with 650+ carrier partners worldwide, redundant data centers in Los Angeles (Wilshire) and New York (60 Hudson), 99.999% up-time, and STIR/SHAKEN attestation. Purpose-built for high-volume contact center traffic with competitive cost-per-minute rates.
OmniAI+ Agentic AI platform powered by Callers that enables 24/7 multilingual customer conversations with human-like AI agents, real-time CRM access, and enterprise-grade compliance (SOC 2, GDPR, CCPA, HIPAA). Supports 40+ languages and 300+ integrations. Handles unlimited concurrent calls with up to 90% cost savings versus traditional contact centers.
LocalTouch+ Patented local Caller ID management solution with auto-number rotation. Displays geographically closest local numbers as caller ID to increase answer rates and contact rates by up to 30%, with up to 400% callback rate increase. Features self-service bucket configuration, 30-day callback grace period, and TCPA-compliant presentation of local numbers.

Quantifiable outcome

Up to 30% increase in contact rate and up to 400% increase in callback rate with LocalTouch+
+8 more outcomes

Companies that use NobelBiz

Customer profile

Named customers8 records

Segments11 records

Ideal customer profiles3 records

NobelBiz technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability9 records

Feature16 records

NobelBiz partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

Callers (AI Platform Provider for OmniAI+)flagshipTechnology or IntegrationNobelBiz OmniAI+ is powered by Callers, an AI platform provider. Callers provides the AI brain for NobelBiz's voice AI platform, enabling 24/7 multilingual AI agents with real-time CRM access, enterprise-grade compliance (SOC 2, GDPR, CCPA, HIPAA), and 300+ integrations. This is a strategic co-branded product partnership where NobelBiz provides the voice carrier infrastructure and Callers provides the AI intelligence layer.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

NobelBiz competitors and assessment

Company assessment

Direct peers

Talkdesk: Talkdesk is a cloud CCaaS vendor with AI-driven contact center solutions including voice, digital, and workforce engagement. Directly competes with NobelBiz for mid-market and enterprise contact center deals.
Bandwidth Inc. Bandwidth is a CPaaS and VoIP carrier provider offering SIP trunking, messaging, and voice APIs. Directly comparable to NobelBiz's Voice Carrier Network and bulk SMS offerings at the wholesale telecom layer.
NICE inContact (NICE CXone): NICE CXone is one of the largest cloud CCaaS platforms serving enterprise contact centers with omnichannel routing, AI, and analytics. Comparable to NobelBiz across core CCaaS capabilities and enterprise/mid-market target segments.
8x8 (8x8 Contact Center): 8x8 offers combined UCaaS and CCaaS solutions targeting mid-market and enterprise customers. Direct overlap with NobelBiz's OMNI+ offering on omnichannel routing, IVR, and analytics.
Twilio (Twilio Voice / Flex): Twilio offers programmable communications APIs (Voice, SMS, WhatsApp) and the Flex contact center platform, competing with NobelBiz in both CPaaS messaging and CCaaS layers. Comparable technology overlap on voice carrier APIs and omnichannel routing.
RingCentral: RingCentral provides UCaaS and CCaaS (RingCX) solutions with omnichannel contact center capabilities. Comparable to NobelBiz in unified communications and contact center product breadth, with much larger enterprise footprint.
Five9: Five9 is a leading cloud CCaaS provider offering omnichannel contact center software including predictive dialers, ACD, IVR, and workforce optimization. Directly comparable to NobelBiz OMNI+ in core functionality, target customer (BPOs, outbound, inbound contact centers), and cloud delivery model, though Five9 is substantially larger.
Genesys Cloud CX: Genesys Cloud CX is a major cloud CCaaS platform offering omnichannel routing, AI, and customer journey orchestration. Comparable to NobelBiz OMNI+ in omnichannel capabilities and target verticals, with substantially broader enterprise reach.

Emerging players

Cresta: Cresta provides AI-powered agent-assist and autonomous contact center AI solutions. Comparable to NobelBiz OmniAI+ in voice AI capability for contact centers, though Cresta focuses more on agent-assist than full AI-agent autonomy.
Replicant: Replicant offers conversational AI agents for inbound and outbound contact center calls. Comparable to NobelBiz OmniAI+ in autonomous AI voice agent positioning, particularly for customer service automation.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

NobelBiz compliance and trust

Trust signal

Compliance7 records

NobelBiz financial estimates

Financial estimate

Revenue estimate

Valuation estimate

NobelBiz leadership team

Management profile

Number of profiles

Profiles5 records

NobelBiz funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

NobelBiz M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NobelBiz

What does NobelBiz do?

Is NobelBiz a public or private company?

NobelBiz is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was NobelBiz founded?

NobelBiz was founded in 2005. It employs 11 to 50 people.

Where is NobelBiz based?

NobelBiz is headquartered in Cheyenne, United States, in the North America region.

How does NobelBiz make money?

Four revenue lines are on record. Omnichannel Contact Center Software (OMNI+) - Subscription Licensing is the primary driver. The others are voice Carrier Services - Usage-Based (Cost-per-Minute), omniAI+ AI Agent Platform - Pay-as-You-Go and localTouch+ - Number Management / DID/Toll-Free.

Who are NobelBiz's main competitors?

Direct peers on record are Talkdesk, Bandwidth Inc., NICE inContact (NICE CXone), 8x8 (8x8 Contact Center), Twilio (Twilio Voice / Flex), RingCentral, Five9 and Genesys Cloud CX. Emerging players are Cresta and Replicant.

Does NobelBiz have an API?

Yes. OmniAI+ connects to 300+ CRMs and business systems via API and webhooks. It also integrates with phone providers that support SIP trunking. The platform offers pay-as-you-go pricing based on conversation volume or call allocation with no minimums or hidden fees.

What industry is NobelBiz in?

NobelBiz's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAMACAL, Messaging APIs, CPaaS & Programmable Communications. Its NAICS code is 5171 and its SIC code is 4813.