Extra Duty Solutions
Extra Duty Solutions is a US managed-services provider that administers off-duty law enforcement programs for more than 350 police and sheriff agencies across 32 states, financing officer payroll and collecting customer fees while reselling proprietary scheduling software.
- Company typePrivate
- Founded2015
- HeadquartersShelton, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Extra Duty Solutions does
Extra Duty Solutions (legal entity Hart Halsey LLC) is a US-based, privately held managed-services provider that administers off-duty and extra-duty law enforcement programs on behalf of police departments, sheriff's offices, and university police agencies. Founded in 2015 and headquartered in Shelton, Connecticut, the company operates regional centers in New Jersey, Florida, North Carolina, and Texas, and currently serves more than 350 agencies across 32 states, with an annualized invoice volume run-rate of approximately $215 million as of mid-2025.
The company's offering combines a full-service administrative workflow — customer intake, officer scheduling, payroll, customer invoicing, and collections — with proprietary scheduling technology inherited from the 2019 merger with Jivasoft. That stack includes the ON DUTY and Xtra-Duty scheduling platforms, an Officer Portal, a Customer Portal for recurring clients, the ResponderApp mobile application (launched June 2022), and SOC 1-audited infrastructure. A separate ON DUTY software-licensing product allows agencies that prefer to self-administer to buy the technology layer alone.
EDS's revenue model is anchored on an administrative fee charged to the businesses and organizations that hire off-duty officers, structured as a percentage of each detail's cost. The service is provided at no charge to law enforcement agencies; EDS finances the entire float, paying officers and departments the week of the detail and absorbing 100% of customer credit risk. A secondary revenue stream comes from subscription licensing of the ON DUTY scheduling software for self-administering agencies. Distribution is run through an enterprise field-sales motion supported by national cooperative purchasing contracts (PCA, NCSA, VSA) and a Law Enforcement Liaison program of former law-enforcement professionals who make peer-to-peer introductions. In 2024, growth-equity capital was raised from Bregal Sagemount to fund technology and geographic expansion, and in May 2026 Michael Nark succeeded founder Rich Milliman (now Chairman) as CEO.
Extra Duty Solutions firmographics
Firmographics- Name
- Extra Duty Solutions
- Legal name
- Hart Halsey LLC d/b/a Extra Duty Solutions
- Website
- https://extradutysolutions.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Extra Duty Solutions is a US managed-services provider that administers off-duty law enforcement programs for more than 350 police and sheriff agencies across 32 states, financing officer payroll and collecting customer fees while reselling proprietary scheduling software.
- Ownership category
- akta.pro rank
Extra Duty Solutions industry classification
Industry- Product category
- Law Enforcement Administration Services
- NAICS
- Temporary Help Services (561320)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Agent of Record (AOR) / Contractor Engagement Services (BPACAGAB)
- akta.pro secondary industries
- Contractor Management Systems (CMS) & Workforce Management (BPACAGAE), Time, Expense & Timesheet Management for Contractors (BPACAGAK)
Keywords
Where Extra Duty Solutions is headquartered
LocationHeadquarters
- HQ city
- Shelton
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Extra Duty Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Administrative Fee from Customers: EDS charges customers (businesses and organizations hiring off-duty officers) an administrative fee that is a percentage of the extra duty costs. The agency and municipality pay nothing for the service. This is the primary revenue stream, allowing the service to be free for law enforcement agencies while EDS assumes financial risk including paying officers regardless of client payment success.
- Scheduling Software Licensing: Through the Jivasoft division, EDS offers on-duty scheduling software to agencies that want tools to streamline operations but may handle administration in-house. Revenue generated from software licensing for the ON DUTY platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Full-Service Administration for Law Enforcement Agencies |
| Subscription | Monthly | Scheduling Software Only |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels9 records
Extra Duty Solutions product offering
Product offeringCore offering
Extra Duty Solutions provides full-service administration of law enforcement off-duty (extra-duty) programs, handling customer interaction, job scheduling, officer payroll, customer invoicing, and collections at no cost to the agency, while charging an administrative percentage fee to the businesses and vendors hiring the off-duty officers. The company also licenses the ON DUTY and Xtra-Duty public safety scheduling software platforms through its Jivasoft technology division for agencies that want to administer programs in-house.
Product overview
Extra Duty Solutions offers a unified platform combining managed service administration and scheduling software for law enforcement extra-duty programs. The core offering is the Extra Duty Program Administration service, which handles the complete administrative lifecycle including customer interaction, job scheduling, officer payroll, invoicing, and collections at no cost to agencies. This core service is supported by the ON DUTY scheduling software platform (designed by Jivasoft, their IT division acquired in 2019), which provides on-duty, overtime, and off-duty scheduling with timekeeping export capabilities. The product ecosystem also includes officer and customer web portals, the ResponderApp mobile application, and the Xtra-Duty® off-duty scheduling module—all designed to work together as an integrated solution for law enforcement agencies.
Differentiator
Problem solved
Functional benefit
Brands
- ON DUTY: Best-in-class on-duty, overtime, and off-duty scheduling software designed by Jivasoft for the public safety sector.
- Xtra-Duty
- ResponderApp
- Jivasoft
Products and services
- Extra Duty Program Administration Full-service managed administration of law enforcement off-duty (extra-duty) programs, including customer interaction, job scheduling, officer payroll, customer invoicing, and debt collection. The service is provided at no cost to the law enforcement agency, with EDS charging an administrative percentage fee to the businesses and vendors hiring the off-duty officers. Includes officer and customer web portals, real-time reporting, and SOC 1 audited financial infrastructure.
- ON DUTY Scheduling Software Public safety scheduling software designed by Jivasoft for law enforcement agencies to manage on-duty, overtime, and off-duty work scheduling with timekeeping export capabilities, attendance tracking, vacation/leave scheduling, and benefits/comp time management. Licensed on a subscription basis to agencies that prefer to administer programs in-house.
- Xtra-Duty Off-duty scheduling platform integrated into the EDS ecosystem, provided through the Jivasoft technology division, enabling agencies to schedule off-duty work assignments within the same scheduling software suite.
- ResponderApp Mobile application launched in June 2022 for law enforcement officers to streamline communication and receive detail notifications via push notifications, email, or text, supporting the Extra Duty Program Administration service.
Quantifiable outcome
- 350+ law enforcement agencies served across 30+ states
- +4 more outcomes
Companies that use Extra Duty Solutions
Customer profileNamed customers11 records
Segments2 records
Ideal customer profiles2 records
Extra Duty Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Extra Duty Solutions partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and secondary.
- New Jersey State Association of Chiefs of Police (NJSACOP)coreEDS has been a valued partner with NJSACOP for several years. Their support helps enable the association to meet its mission while their services help member agencies meet their needs. EDS is recognized as a Silver Partner of the organization.
- Federal Bureau of Investigation National Academy Associates (FBINAA)secondaryEDS maintains an affiliation with FBINAA as a Bronze 2026 Strategic Alliance partner, demonstrating commitment to the law enforcement community and professional development.
- Texas Police Chiefs AssociationsecondaryAffiliated with the Texas Police Chiefs Association, supporting their members and connecting with law enforcement leaders across Texas.
- Virginia Sheriff's Association (VSA)secondaryPartnership through national cooperative contract (VSA Bid 25-0401-0524) for First Responder Supplies and Equipment, enabling Virginia member agencies to easily procure EDS services.
- National Sheriff's Association (NSA)secondaryPartnership through national cooperative contract (NCSA Bid 27-06-0212) for Technology Procurement Program, enabling NSA member agencies to access EDS services.
- Virginia Association of Chiefs of Police (VACP)secondaryAffiliated with VACP to support law enforcement leadership in Virginia.
- Police Contracting Alliance (PCA)secondaryNational cooperative contract (PCA OD-370-22) for Extra Duty Police Officer Details and Scheduling Services. Most PCA members can enter vendor agreements with EDS through free registration.
- JivasoftcoreJivasoft, a Texas-based leader in law enforcement scheduling software founded in 1999, merged with EDS in 2019. Jivasoft provides the ON DUTY and Xtra-Duty scheduling platforms that power EDS's software offerings. Dan Ryan, Jivasoft founder, serves as Advisor and Special Advisor for Technology & Engineering.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Extra Duty Solutions competitors and assessment
Company assessmentEmerging players
- ScheduleAnywhere: ScheduleAnywhere offers web-based employee scheduling software used by some public safety and government organizations. It overlaps with EDS's scheduling functionality but lacks the full-service administration layer and float model.
- NetTrans (Public Safety Software): NetTrans provides scheduling and workforce tools that overlap with parts of EDS's scheduling/timesheet functionality. Comparable as an emerging scheduling-tech player rather than a full extra-duty administrator.
- When I Work: When I Work is a workforce management and scheduling platform with light overlap to EDS's scheduling and timekeeping capabilities. It serves a much broader SMB market and is not specifically focused on law enforcement.
Broad incumbents
- Tyler Technologies: Tyler Technologies sells enterprise public sector software including law enforcement records, CAD, and payroll systems that overlap with EDS's scheduling/payroll functionality. Comparable as a broad incumbent in the same customer base.
- Axon Enterprise: Axon is a broad public safety technology incumbent that owns PowerDetails and offers a wider suite of law enforcement software (records, evidence, body cameras). Its overlap with EDS is narrow but increasing as Axon integrates PowerDetails into a larger platform play.
- Motorola Solutions: Motorola Solutions provides public safety software including CommandCentral, records management, and CAD systems used by the same police departments EDS serves. It is a broader incumbent rather than a direct competitor in extra-duty admin.
- Workforce Software: WorkForce Software provides enterprise workforce management solutions including time, attendance, and scheduling used by large employers. Overlaps with the time-and-attendance side of EDS but addresses a much broader enterprise market.
Direct peers
- PowerDetails (Axon): PowerDetails is a long-standing off-duty police scheduling and administration platform, now owned by Axon. It directly competes with EDS in providing scheduling, payroll, and invoicing for off-duty law enforcement details across US police departments.
- RollKall: RollKall is a direct competitor offering off-duty police scheduling, invoicing, and officer management software. It serves a similar customer base of police and sheriff departments and overlaps closely with EDS's software-led offerings (ON DUTY/Xtra-Duty).
- Off Duty Management: Off Duty Management provides full-service administration of police extra-duty programs similar to EDS, including scheduling, invoicing, and officer payments. It targets the same municipal law enforcement customer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Extra Duty Solutions social profiles
Digital presenceExtra Duty Solutions compliance and trust
Trust signalCompliance1 record
Extra Duty Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Extra Duty Solutions leadership team
Management profileNumber of profiles
Profiles13 records
Extra Duty Solutions subsidiaries and ownership
Company hierarchySubsidiaries1 record
Extra Duty Solutions funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Extra Duty Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Extra Duty Solutions
What does Extra Duty Solutions do?
Extra Duty Solutions provides full-service administration of law enforcement off-duty (extra-duty) programs, handling customer interaction, job scheduling, officer payroll, customer invoicing, and collections at no cost to the agency, while charging an administrative percentage fee to the businesses and vendors hiring the off-duty officers. The company also licenses the ON DUTY and Xtra-Duty public safety scheduling software platforms through its Jivasoft technology division for agencies that want to administer programs in-house.
Is Extra Duty Solutions a public or private company?
Extra Duty Solutions is a private company. It is classified as private equity controlled and is currently operating.
When was Extra Duty Solutions founded?
Extra Duty Solutions was founded in 2015. It employs 51 to 100 people.
Where is Extra Duty Solutions based?
Extra Duty Solutions is headquartered in Shelton, United States, in the North America region.
How does Extra Duty Solutions make money?
Two revenue lines are on record. Administrative Fee from Customers are the primary driver. The others are scheduling Software Licensing.
Who are Extra Duty Solutions's main competitors?
Emerging players on record are ScheduleAnywhere, NetTrans (Public Safety Software) and When I Work. Broad incumbents are Tyler Technologies, Axon Enterprise, Motorola Solutions and Workforce Software. Direct peers are PowerDetails (Axon), RollKall and Off Duty Management.
Does Extra Duty Solutions have an API?
No public API is recorded for Extra Duty Solutions.
What industry is Extra Duty Solutions in?
Extra Duty Solutions's product category is Law Enforcement Administration Services. Its primary akta.pro industry code is BPACAGAB, Agent of Record (AOR) / Contractor Engagement Services, with a secondary code of BPACAGAE, Contractor Management Systems (CMS) & Workforce Management. Its NAICS code is 561320 and its SIC code is 7363.