FluidOne
FluidOne is a UK-based Connected Cloud Solutions provider delivering integrated IT managed services, cyber security, SD-WAN connectivity, mobile/IoT and unified communications to mid-market and enterprise customers, underpinned by its Platform One network aggregating 30+ carriers.
- Company typePrivate
- Founded2005
- HeadquartersLondon, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingServices
What FluidOne does
FluidOne is a London-headquartered Connected Cloud Solutions provider serving UK mid-market and enterprise customers with an integrated portfolio spanning IT managed services, cyber security, SD-WAN/SASE connectivity, mobile and IoT, and unified communications. The company's proprietary Platform One network aggregates over 30 carriers and suppliers into a software-defined core that delivers 100% network uptime and serves as the connectivity backbone for both direct customers and a 200+ channel reseller base. Cyber capability is operated through the wholly owned CSA Cyber division (reinforced by the SureCloud Cyber Services acquisition in March 2024), whose leadership draws from MOD and GCHQ backgrounds and which delivers offensive, defensive and managed security services including CREST and NCSC CHECK certified penetration testing.
Revenue is generated predominantly through recurring monthly subscriptions on managed IT, connectivity, security and UCaaS/CCaaS contracts, supplemented by hardware resale (notably mobile handsets) and project-based professional services. Go-to-market combines direct enterprise field sales, a regional branch network of acquired MSPs (Sheffield, Brighton, Camberley, Chorley, Gloucester, Colgate) serving SMEs, and a broad channel partner programme. FluidOne Limited is a private company backed by Livingbridge since February 2019 and refinanced by Pemberton Asset Management in June 2024 to fund an explicit plan to treble in size over five years; the group reports 2,000+ end customers, 101–250 employees, and an NPS of 84 (highest in UK telecoms). Since 2020 the group has executed nine acquisitions, most recently Orca IT Ltd (September 2024), with leadership transitioning to Paul Kahn as CEO in November 2025 and Neil Kay as CFO in May 2026.
FluidOne firmographics
Firmographics- Name
- FluidOne
- Legal name
- FluidOne Limited
- Website
- https://fluidone.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- FluidOne is a UK-based Connected Cloud Solutions provider delivering integrated IT managed services, cyber security, SD-WAN connectivity, mobile/IoT and unified communications to mid-market and enterprise customers, underpinned by its Platform One network aggregating 30+ carriers.
- Ownership category
- akta.pro rank
FluidOne industry classification
Industry- Product category
- Managed IT and Connectivity Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Business/Enterprise ISPs (Dedicated Internet Access) (HDAIADAB)
Keywords
Where FluidOne is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices7 records
Markets served
FluidOne business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- IT & Cloud Managed Services: Recurring managed services for IT infrastructure, cloud hosting, backup, disaster recovery, and IT support. Services delivered as extension of existing IT team or fully outsourced solution.
- Cyber Security Services: CSA Cyber division provides offensive and defensive security services including penetration testing, vulnerability assessments, threat monitoring, and incident response.
- Connectivity & Networking: SD-WAN, SASE, business broadband, leased lines, WAN, LAN, Wi-Fi, 4G broadband, public cloud access. Connectivity services delivered via Platform One network.
- Mobile & IoT Services: Mobile deployment services, device management, IoT connectivity solutions, roaming SIM cards, mobile device management, and business mobile plans.
- Unified Communications & Contact Centre: UCaaS, CCaaS, SIP trunking, Microsoft Teams Voice, contact centre solutions. Delivered through partnerships with Mitel and 8x8.
- Hardware & Device Sales: Mobile handsets and related hardware sales as part of mobile managed services offering.
- Professional Services: Transformation consulting, cloud migration, AI enablement, IT budgeting, technology performance reviews, business impact analysis.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise pricing based on specific requirements |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
FluidOne product offering
Product offeringCore offering
FluidOne provides Connected Cloud Solutions for businesses, integrating IT and Cloud Managed Services, Cyber Security, Secure Networking (SD-WAN, SASE), Mobile & IoT connectivity, and Unified Communications & Contact Centre services. The offering is underpinned by Platform One, a proprietary software-defined network aggregating over 30 carriers and suppliers, delivering 100% core network uptime with reach across 65+ countries. Services are delivered on a managed/subscription basis to mid-market and enterprise customers through direct sales and a network of 200+ channel resellers.
Product overview
FluidOne's Connected Cloud Solutions is a unified platform providing IT and Cyber Security managed services, Secure Networking, Mobile & IoT, and Communications, all underpinned by the UK's most connected network Platform One. The core Managed IT Services include Modern Workplace, Microsoft Office 365 & Teams, IT Security, Cloud Hosting, Backup as a Service, Disaster Recovery, and LAN/Wi-Fi. The CSA Cyber sub-brand delivers offensive and defensive security services. Secure Networking features SD-WAN and SASE for hybrid environments. Mobile & IoT includes F1-Sim for connectivity. Communications spans 8x8 and Mitel for UCaaS and CCaaS. AI Enablement overlays the portfolio with Microsoft 365 Copilot, Custom AI, IT Services for AI, and Cyber Services for AI. Customer-facing portals include DASH, NMS, My Cyber Dashboard, and The Cyber Platform.
Differentiator
Problem solved
Functional benefit
Brands
- CSA Cyber: Dedicated cyber security division offering offensive and defensive security services, including penetration testing and incident response.
- Platform One
- F1-Sim
- Business IT Centre of Excellence
Products and services
- Connected Cloud Solutions Unified cloud solutions platform combining IT and Cyber Security managed services, Secure Networking, Mobile and IoT, and Communications services, enabling organisations to connect people to business-critical applications wherever hosted. Designed for mid-market and enterprise businesses requiring consolidated cloud and connectivity delivery.
- IT and Cloud Managed Services
- Cyber Security Services (CSA Cyber) Offensive and defensive security services under the CSA Cyber brand, led by experts with MOD and GCHQ backgrounds. Includes penetration testing, vulnerability assessments, threat monitoring, managed security, consultancy services, and incident response for organisations requiring CREST and NCSC CHECK certified cyber capabilities.
- Secure Networking (SD-WAN, SASE, Connectivity)
- Platform One
- Mobile and IoT Services
- Communications (UCaaS and CCaaS)
- AI Enablement
- F1-Sim
- CSA Cyber
Quantifiable outcome
- NPS of 84 - more than double industry average, highest in UK telecoms
- +3 more outcomes
Companies that use FluidOne
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles4 records
FluidOne technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability4 records
Feature5 records
FluidOne partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered strategic, core and minor.
- Marathon Information Technology ServicesstrategicMicrosoft Gold Partner for Cloud Services Management, specialising in cloud transformation, modern workplace, security and contact centre. Strategic investment to enhance FluidOne's Connected Cloud offering for enterprise customers.
- Cyber Security Associates (CSA)strategicStrategic investment in dedicated cyber security specialist CSA. Team includes experts with MOD and GCHQ backgrounds. Provides offensive and defensive security services including penetration testing and incident response.
- 8x8core8x8 is a global leader in unified communications. FluidOne utilises Platform One with geo-diverse interconnects feeding directly into 8x8, giving connectivity customers the highest call quality experience in the market. Partnership for UCaaS solution delivery.
- MitelcoreMitel is a market-leading unified communications vendor. FluidOne partners with Mitel for UC and contact centre solutions, offering premise-based and cloud options for business customers.
- MicrosoftcoreMicrosoft partnership for Microsoft 365, Azure, Teams Voice, and AI enablement services. FluidOne is a Microsoft solution partner with expertise in Copilot readiness assessments, cloud migration, and Teams integration. Azure AD login available for customer portals.
- SureCloud Cyber ServicesstrategicSureCloud Cyber Services acquired by CSA Cyber division in March 2024. Expertise in CREST and NCSC CHECK certified penetration testing and specialist cyber risk consulting. Enhances CSA's comprehensive cyber security solutions.
- AstuteminorTelemarketing organisation engaged for outbound marketing activities on behalf of FluidOne, including contact for marketing communications.
Scale indicators10 records
Recent moves8 records
Expansion highlights6 records
FluidOne competitors and assessment
Company assessmentDirect peers
- Exponential-e: Exponential-e is a UK managed services and cloud connectivity provider built on its own carrier-grade network, serving enterprise and public sector. Comparable to FluidOne on network ownership/aggregation, SD-WAN/SASE, and unified managed services for mid-market enterprise.
- Daisy Corporate Services: Daisy is one of the UK's largest independent managed service providers offering connectivity, cloud, cyber security, and unified communications to enterprise customers. Directly comparable to FluidOne on product breadth (connectivity + cloud + UC + cyber), UK mid-market focus, and PE-backed roll-up history.
- TalkTalk Business: TalkTalk Business is a UK wholesale and business connectivity provider delivering broadband, Ethernet, and SIP to channel partners and direct customers. Comparable to FluidOne on connectivity aggregation, channel-first distribution, and UK business market focus.
- GCI (Content Guru): GCI is a UK cloud and managed services specialist focused on UCaaS, CCaaS, and IT services for enterprise and public sector. Comparable to FluidOne on communications-led managed services and UK enterprise focus, though with deeper CCaaS heritage.
- Gamma Communications: Gamma is a UK-based technology provider offering unified communications, connectivity, and cloud services primarily through channel partners. Comparable to FluidOne on channel-led distribution of UCaaS, SIP, and business connectivity, with similar mid-market customer base.
- Six Degrees Group: Six Degrees is a UK-based cloud and managed services provider offering connectivity, hosting, collaboration, and security to mid-market and enterprise. Closely comparable to FluidOne on the integrated cloud + connectivity + UCaaS proposition and similar target customer segments.
- Claranet: Claranet is a European managed services and hosting provider with strong UK presence, offering cloud, connectivity, and managed security. Comparable to FluidOne on cloud hosting, managed IT services, and cross-border enterprise reach via SD-WAN/managed networks.
Broad incumbents
- Vodafone Business UK: Vodafone Business UK provides mobile, fixed line, IoT, cloud, and security services to UK enterprise. Comparable to FluidOne on mobile/IoT connectivity, UCaaS, and SD-WAN, but operates at carrier scale with its own network rather than aggregating third-party carriers.
- Softcat: Softcat is the UK's largest pure-play IT infrastructure reseller and managed services provider, listed on the LSE. Comparable to FluidOne on UK mid-market/enterprise IT services focus but operates at much larger scale and primarily through software/hardware resale rather than owned network.
- BT Business: BT Business is the enterprise arm of BT Group, providing connectivity, UC, cloud, and security to UK and global enterprises. Overlaps with FluidOne on connectivity, SD-WAN, UCaaS, and managed security, but at vastly greater scale and with owned infrastructure.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FluidOne social profiles
Digital presenceFluidOne compliance and trust
Trust signalCompliance6 records
FluidOne financial estimates
Financial estimateRevenue estimate
Valuation estimate
FluidOne leadership team
Management profileNumber of profiles
Profiles15 records
FluidOne subsidiaries and ownership
Company hierarchySubsidiaries7 records
FluidOne funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FluidOne M&A and investment
M&A and investmentM&A4 records
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FluidOne
What does FluidOne do?
FluidOne provides Connected Cloud Solutions for businesses, integrating IT and Cloud Managed Services, Cyber Security, Secure Networking (SD-WAN, SASE), Mobile & IoT connectivity, and Unified Communications & Contact Centre services. The offering is underpinned by Platform One, a proprietary software-defined network aggregating over 30 carriers and suppliers, delivering 100% core network uptime with reach across 65+ countries. Services are delivered on a managed/subscription basis to mid-market and enterprise customers through direct sales and a network of 200+ channel resellers.
Is FluidOne a public or private company?
FluidOne is a private company. It is classified as private equity controlled and is currently operating.
When was FluidOne founded?
FluidOne was founded in 2005. It employs 101 to 250 people.
Where is FluidOne based?
FluidOne is headquartered in London, United Kingdom, in the Europe region.
How does FluidOne make money?
Seven revenue lines are on record. IT & Cloud Managed Services are the primary driver. The others are cyber Security Services, connectivity & Networking, mobile & IoT Services, unified Communications & Contact Centre, hardware & Device Sales and professional Services.
Who are FluidOne's main competitors?
Direct peers on record are Exponential-e, Daisy Corporate Services, TalkTalk Business, GCI (Content Guru), Gamma Communications, Six Degrees Group and Claranet. Broad incumbents are Vodafone Business UK, Softcat and BT Business.
Does FluidOne have an API?
No public API is recorded for FluidOne.
What industry is FluidOne in?
FluidOne's product category is Managed IT and Connectivity Services. Its primary akta.pro industry code is HDAIADAB, Business/Enterprise ISPs (Dedicated Internet Access). Its NAICS code is 518 and its SIC code is 7370.