FluidOne

What FluidOne does

FluidOne is a London-headquartered Connected Cloud Solutions provider serving UK mid-market and enterprise customers with an integrated portfolio spanning IT managed services, cyber security, SD-WAN/SASE connectivity, mobile and IoT, and unified communications. The company's proprietary Platform One network aggregates over 30 carriers and suppliers into a software-defined core that delivers 100% network uptime and serves as the connectivity backbone for both direct customers and a 200+ channel reseller base. Cyber capability is operated through the wholly owned CSA Cyber division (reinforced by the SureCloud Cyber Services acquisition in March 2024), whose leadership draws from MOD and GCHQ backgrounds and which delivers offensive, defensive and managed security services including CREST and NCSC CHECK certified penetration testing.

Revenue is generated predominantly through recurring monthly subscriptions on managed IT, connectivity, security and UCaaS/CCaaS contracts, supplemented by hardware resale (notably mobile handsets) and project-based professional services. Go-to-market combines direct enterprise field sales, a regional branch network of acquired MSPs (Sheffield, Brighton, Camberley, Chorley, Gloucester, Colgate) serving SMEs, and a broad channel partner programme. FluidOne Limited is a private company backed by Livingbridge since February 2019 and refinanced by Pemberton Asset Management in June 2024 to fund an explicit plan to treble in size over five years; the group reports 2,000+ end customers, 101–250 employees, and an NPS of 84 (highest in UK telecoms). Since 2020 the group has executed nine acquisitions, most recently Orca IT Ltd (September 2024), with leadership transitioning to Paul Kahn as CEO in November 2025 and Neil Kay as CFO in May 2026.

Name

FluidOne

Legal name

FluidOne Limited

Website

https://fluidone.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

FluidOne is a UK-based Connected Cloud Solutions provider delivering integrated IT managed services, cyber security, SD-WAN connectivity, mobile/IoT and unified communications to mid-market and enterprise customers, underpinned by its Platform One network aggregating 30+ carriers.

Ownership category

akta.pro rank

Product category

Managed IT and Connectivity Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Business/Enterprise ISPs (Dedicated Internet Access) (HDAIADAB)

Keywords

• Managed IT services
• Cyber security services
• SD-WAN connectivity
• Unified communications
• Cloud hosting services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. IT & Cloud Managed Services: Recurring managed services for IT infrastructure, cloud hosting, backup, disaster recovery, and IT support. Services delivered as extension of existing IT team or fully outsourced solution.
2. Cyber Security Services: CSA Cyber division provides offensive and defensive security services including penetration testing, vulnerability assessments, threat monitoring, and incident response.
3. Connectivity & Networking: SD-WAN, SASE, business broadband, leased lines, WAN, LAN, Wi-Fi, 4G broadband, public cloud access. Connectivity services delivered via Platform One network.
4. Mobile & IoT Services: Mobile deployment services, device management, IoT connectivity solutions, roaming SIM cards, mobile device management, and business mobile plans.
5. Unified Communications & Contact Centre: UCaaS, CCaaS, SIP trunking, Microsoft Teams Voice, contact centre solutions. Delivered through partnerships with Mitel and 8x8.
6. Hardware & Device Sales: Mobile handsets and related hardware sales as part of mobile managed services offering.
7. Professional Services: Transformation consulting, cloud migration, AI enablement, IT budgeting, technology performance reviews, business impact analysis.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

FluidOne provides Connected Cloud Solutions for businesses, integrating IT and Cloud Managed Services, Cyber Security, Secure Networking (SD-WAN, SASE), Mobile & IoT connectivity, and Unified Communications & Contact Centre services. The offering is underpinned by Platform One, a proprietary software-defined network aggregating over 30 carriers and suppliers, delivering 100% core network uptime with reach across 65+ countries. Services are delivered on a managed/subscription basis to mid-market and enterprise customers through direct sales and a network of 200+ channel resellers.

Product overview

FluidOne's Connected Cloud Solutions is a unified platform providing IT and Cyber Security managed services, Secure Networking, Mobile & IoT, and Communications, all underpinned by the UK's most connected network Platform One. The core Managed IT Services include Modern Workplace, Microsoft Office 365 & Teams, IT Security, Cloud Hosting, Backup as a Service, Disaster Recovery, and LAN/Wi-Fi. The CSA Cyber sub-brand delivers offensive and defensive security services. Secure Networking features SD-WAN and SASE for hybrid environments. Mobile & IoT includes F1-Sim for connectivity. Communications spans 8x8 and Mitel for UCaaS and CCaaS. AI Enablement overlays the portfolio with Microsoft 365 Copilot, Custom AI, IT Services for AI, and Cyber Services for AI. Customer-facing portals include DASH, NMS, My Cyber Dashboard, and The Cyber Platform.

Differentiator

Problem solved

Functional benefit

Brands

• CSA Cyber: Dedicated cyber security division offering offensive and defensive security services, including penetration testing and incident response.
• Platform One
• F1-Sim
• Business IT Centre of Excellence

Products and services

• Connected Cloud Solutions Unified cloud solutions platform combining IT and Cyber Security managed services, Secure Networking, Mobile and IoT, and Communications services, enabling organisations to connect people to business-critical applications wherever hosted. Designed for mid-market and enterprise businesses requiring consolidated cloud and connectivity delivery.
• IT and Cloud Managed Services
• Cyber Security Services (CSA Cyber) Offensive and defensive security services under the CSA Cyber brand, led by experts with MOD and GCHQ backgrounds. Includes penetration testing, vulnerability assessments, threat monitoring, managed security, consultancy services, and incident response for organisations requiring CREST and NCSC CHECK certified cyber capabilities.
• Secure Networking (SD-WAN, SASE, Connectivity)
• Platform One
• Mobile and IoT Services
• Communications (UCaaS and CCaaS)
• AI Enablement
• F1-Sim
• CSA Cyber

Quantifiable outcome

• NPS of 84 - more than double industry average, highest in UK telecoms
• +3 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability4 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered strategic, core and minor.

• Marathon Information Technology ServicesstrategicTechnology or Integration · 17 May 2022Microsoft Gold Partner for Cloud Services Management, specialising in cloud transformation, modern workplace, security and contact centre. Strategic investment to enhance FluidOne's Connected Cloud offering for enterprise customers.
• Cyber Security Associates (CSA)strategicTechnology or Integration · 28 January 2021Strategic investment in dedicated cyber security specialist CSA. Team includes experts with MOD and GCHQ backgrounds. Provides offensive and defensive security services including penetration testing and incident response.
• 8x8coreTechnology or Integration8x8 is a global leader in unified communications. FluidOne utilises Platform One with geo-diverse interconnects feeding directly into 8x8, giving connectivity customers the highest call quality experience in the market. Partnership for UCaaS solution delivery.
• MitelcoreTechnology or IntegrationMitel is a market-leading unified communications vendor. FluidOne partners with Mitel for UC and contact centre solutions, offering premise-based and cloud options for business customers.
• MicrosoftcoreTechnology or IntegrationMicrosoft partnership for Microsoft 365, Azure, Teams Voice, and AI enablement services. FluidOne is a Microsoft solution partner with expertise in Copilot readiness assessments, cloud migration, and Teams integration. Azure AD login available for customer portals.
• SureCloud Cyber ServicesstrategicTechnology or IntegrationSureCloud Cyber Services acquired by CSA Cyber division in March 2024. Expertise in CREST and NCSC CHECK certified penetration testing and specialist cyber risk consulting. Enhances CSA's comprehensive cyber security solutions.
• AstuteminorGTM or Marketing PartnerTelemarketing organisation engaged for outbound marketing activities on behalf of FluidOne, including contact for marketing communications.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Exponential-e: Exponential-e is a UK managed services and cloud connectivity provider built on its own carrier-grade network, serving enterprise and public sector. Comparable to FluidOne on network ownership/aggregation, SD-WAN/SASE, and unified managed services for mid-market enterprise.
• Daisy Corporate Services: Daisy is one of the UK's largest independent managed service providers offering connectivity, cloud, cyber security, and unified communications to enterprise customers. Directly comparable to FluidOne on product breadth (connectivity + cloud + UC + cyber), UK mid-market focus, and PE-backed roll-up history.
• TalkTalk Business: TalkTalk Business is a UK wholesale and business connectivity provider delivering broadband, Ethernet, and SIP to channel partners and direct customers. Comparable to FluidOne on connectivity aggregation, channel-first distribution, and UK business market focus.
• GCI (Content Guru): GCI is a UK cloud and managed services specialist focused on UCaaS, CCaaS, and IT services for enterprise and public sector. Comparable to FluidOne on communications-led managed services and UK enterprise focus, though with deeper CCaaS heritage.
• Gamma Communications: Gamma is a UK-based technology provider offering unified communications, connectivity, and cloud services primarily through channel partners. Comparable to FluidOne on channel-led distribution of UCaaS, SIP, and business connectivity, with similar mid-market customer base.
• Six Degrees Group: Six Degrees is a UK-based cloud and managed services provider offering connectivity, hosting, collaboration, and security to mid-market and enterprise. Closely comparable to FluidOne on the integrated cloud + connectivity + UCaaS proposition and similar target customer segments.
• Claranet: Claranet is a European managed services and hosting provider with strong UK presence, offering cloud, connectivity, and managed security. Comparable to FluidOne on cloud hosting, managed IT services, and cross-border enterprise reach via SD-WAN/managed networks.

Broad incumbents

• Vodafone Business UK: Vodafone Business UK provides mobile, fixed line, IoT, cloud, and security services to UK enterprise. Comparable to FluidOne on mobile/IoT connectivity, UCaaS, and SD-WAN, but operates at carrier scale with its own network rather than aggregating third-party carriers.
• Softcat: Softcat is the UK's largest pure-play IT infrastructure reseller and managed services provider, listed on the LSE. Comparable to FluidOne on UK mid-market/enterprise IT services focus but operates at much larger scale and primarily through software/hardware resale rather than owned network.
• BT Business: BT Business is the enterprise arm of BT Group, providing connectivity, UC, cloud, and security to UK and global enterprises. Overlaps with FluidOne on connectivity, SD-WAN, UCaaS, and managed security, but at vastly greater scale and with owned infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/about
• Xx.com/fluidone_
• Facebookfacebook.com/FluidOneUk

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FluidOne