Intrahealth

What Intrahealth does

Intrahealth Systems Limited, incorporated in British Columbia, Canada, develops and sells electronic medical record (EMR) software and associated services to healthcare organizations. The company operates as a wholly-owned subsidiary of HEALWELL AI Inc. (TSX: AIDX) and runs offices in Vancouver, Crows Nest (Australia), and Auckland (New Zealand). Its core platform, Profile, is a configurable enterprise EMR that handles clinical charting, scheduling, medications, billing, patient records, care plans, and reporting in a single system, with a Mac-native variant called Aero Cloud. Profile is built around FHIR API interoperability and a modular architecture that supports deployment across primary care, corrections health, defence health, government/public health, community and allied health, specialist clinics, and multi-clinic networks.

The company monetizes primarily through multi-year subscription agreements (initial 3-year terms, auto-renewing annually) priced via concurrent-user or per-provider models, supplemented by a catalogue of add-on modules (Virtual Care/Telemedicine, eFax, eSignature, SMS Text Messaging, Speech and Language Technologies, Case Management, Contact Tracing, Wait Lists, Homecare, Accession, patient engagement portals, mobile apps, and data management/archival tools), cloud hosting services, and professional services for implementation, training, and support. Go-to-market is consultative enterprise field sales combined with a partner ecosystem that includes IntelliTek Health (embedded AI), OceanMD/eReferral (WELL Health subsidiary), and Cortico (patient engagement). The company reports 22,000+ providers using the platform globally and 20M+ patient records under management, and it holds ISO 27001, ISO 27017, ISO 27018, ISO 13485, and SOC 2 Type 2 certifications. In May 2025 it was selected for Canada Health Infoway's Vendor Innovation Program from over 40 applicants.

Name

Intrahealth

Legal name

Intrahealth Systems Limited

Website

https://intrahealth.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Intrahealth develops Profile, a configurable enterprise EMR platform used by 22,000+ providers across Canada, Australia, and New Zealand to manage clinical, operational, and financial workflows in primary care, corrections, defence, and public health settings. The company is a subsidiary of HEALWELL AI Inc.

Ownership category

akta.pro rank

Product category

Electronic Medical Records (EMR) Software

NAICS

Software Publishers (5132), Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Offices of Physicians (6211)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD), Medication Pricing, Copay Assistance & Patient Financial Support Tools (HLACAKAN), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Electronic medical records
• Healthcare software platforms
• Clinical workflow systems
• Patient engagement portals
• Healthcare interoperability

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. EMR Software Subscription: Core subscription model for EMR software access. Subscription runs for an initial period of 3 years, auto-renewing for subsequent 1-year periods. Fee structures include Concurrent User (monthly base rate for agreed concurrent licenses) and Per Provider (fees charged per healthcare provider with support staff included).
2. Module Add-ons: Additional modules including Case Management, Contact Tracing, Wait Lists, Homecare, Accession, Aero mobile apps, SMS Text Messaging, Virtual Care (Telemedicine), eFax, eSignature, and Speech/Language technologies. Billed upon completion of service requests or SOWs.
3. Professional Services: Implementation, training, and support services. Includes system configuration, data migration, integrations, role-based training, and ongoing support.
4. Hosting Services: Cloud hosting options where Intrahealth or hosting partners manage the database and infrastructure. SAAS delivery model with 97% uptime target during business hours.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Intrahealth develops and sells the Profile enterprise electronic medical record (EMR) software platform, a configurable system used by healthcare organizations for clinical charting, scheduling, medications, ePrescribing, billing, patient records, care plans, and reporting. The platform is delivered as Profile (Windows/web) and Aero Cloud (Mac-native), and extended through modular add-ons covering patient engagement (Health Connect, Online Booking, Provider Direct), data management (Vault, DataShift), telemedicine, eFax, eSignature, SMS messaging, and speech-to-text documentation. Target buyers include primary care practices, regional health authorities, corrections facilities, defence health services, specialist clinics, and multi-clinic networks across Canada, Australia, and New Zealand.

Product overview

Intrahealth offers a platform-plus-modules EMR architecture built around its core Profile EMR software, which handles clinical charting, scheduling, medications, billing, patient records, care plans, and reporting. Profile is available in two core product variants: the standard Windows/web-based Profile and the Mac-native Aero Cloud. The platform is extended through a portfolio of purpose-built add-on modules including patient engagement tools (Health Connect, Provider Direct, Online Booking), data management tools (Vault, DataShift), and clinical workflow modules (Virtual Care/Telemedicine, eFax, eSignature, SMS Text Messaging, Speech and Language Technologies, Case Management, Contact Tracing, Wait Lists, Homecare, Accession, and mobile Aero apps). The products support deployment as local install, cloud-hosted, or SaaS, across primary care, corrections, defence health, government/public health, specialist clinics, community health, and multi-clinic network settings. Additional brand names (HCC, Legend, Fusion) exist by jurisdiction per Terms & Conditions.

Differentiator

Problem solved

Functional benefit

Products and services

• Profile EMR Enterprise electronic medical record (EMR) software platform that handles clinical charting, scheduling, medications, ePrescribing, billing, patient records, care plans, and reporting in a single configurable system. Used by primary care, corrections, defence health, public health, specialist clinics, and multi-clinic networks.
• Aero Cloud Mac-native version of the Profile EMR platform delivering full charting, prescriptions, scheduling, and billing functionality on macOS without Windows compatibility layers. Targets healthcare organizations requiring Apple-native deployments.
• Vault Secure long-term data archival add-on module providing a safe repository for patient data when a clinic is no longer actively using its EMR system. Supports legal retention requirements without in-house storage management.
• DataShift Data protection and migration add-on that automates secure backups, encrypts data, and transfers it to dedicated cloud storage. Enables IT teams to recreate environments for testing, recovery, or migration.
• Online Booking Patient-facing appointment scheduling add-on that allows patients to find providers, select appointment types, and confirm bookings through a guided online experience without calling or being pre-registered.
• Health Connect Patient engagement portal add-on enabling patients to book or cancel appointments, view health information, request prescription refills, and message their care team from any device, connecting directly to live EMR data.
• Provider Direct Clinician portal add-on providing a single secure workspace to access patient information, manage schedules, track results, and communicate with patients or colleagues, with integrated calendars and task lists.
• Virtual Care (Telemedicine) Integrated telemedicine module enabling fully virtual consultation workflows with peer-to-peer AES-256 bit encrypted streaming. No patient clinical data is stored on external servers during sessions.
• Speech and Language Technologies Voice-enabled clinical documentation module allowing speech entry of clinical notes or dictation of letters directly into the EMR, powered by Microsoft Cognitive Services.

Quantifiable outcome

• 22,000+ providers using the platform
• +2 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability2 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• WELL Health TechnologiescoreOthers · 28 May 2025Intrahealth is a subsidiary of WELL Health Technologies (TSX:WELL). WELL Health announced that Intrahealth, along with Pentavere and OceanMD, were selected for Canada Health Infoway's 2025 Vendor Innovation Program. This parent-subsidiary relationship provides strategic backing and integration within Canada's digital health ecosystem.
• IntelliTek HealthcoreTechnology or IntegrationGlobal leader in AI solutions and Gartner frontrunner. IntelliTek's AI technology is embedded in Profile and proven across regulated sectors like healthcare and banking, with strong data privacy, security, and regional compliance standards. The partnership enables AI-assisted features in the EMR platform.
• OceanMDcoreTechnology or IntegrationWELL Health company providing EMR integrated patient engagement and eReferral solutions via its Ocean Platform. Connects systems to enable data sharing, replace fax workflows, reduce wait times, and improve access to care across Canada. Part of WELL Health's digital health ecosystem.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• OSCAR McMaster: OSCAR is an open-source EMR originating from McMaster University, widely used in Canadian primary care. Comparable as a competing primary-care EMR with overlapping clinical workflow functionality.

Broad incumbents

• athenahealth: athenahealth provides cloud-based EHR and practice management to ambulatory providers across North America. Comparable as a broad cloud-EMR incumbent competing for multi-specialty and primary-care groups.
• Veradigm (Allscripts): Veradigm (formerly Allscripts) provides ambulatory and enterprise EHR platforms serving physicians, hospitals, and health systems. Comparable as a broad incumbent with overlapping ambulatory EMR functionality.
• MEDITECH: MEDITECH is an established enterprise EHR vendor serving community hospitals and integrated delivery networks globally. Comparable as a broad incumbent with overlapping ambulatory and inpatient workflow capabilities.
• Oracle Health (Cerner): Oracle Health (formerly Cerner) is a global enterprise EHR vendor serving hospitals, health systems, and government clients. Comparable as a broad incumbent competing for the same large public-sector health-IT contracts.
• Epic Systems: Epic is the dominant US enterprise EHR vendor serving most large US health systems. Comparable as a broad enterprise EHR incumbent competing for large public-sector and integrated-delivery-network contracts globally.

Direct peers

• QHR Technologies (Calian): QHR Technologies (now part of Calian) provides Accuro EMR, one of the largest Canadian ambulatory EMR platforms serving physicians and specialists. Directly comparable as a Canadian enterprise ambulatory EMR vendor.
• TELUS Health: TELUS Health is a leading Canadian EMR provider (PS Suite, Med Access, KinLogix) serving primary care, specialists, and allied health across Canada. Directly comparable as a Canadian enterprise EMR vendor competing for the same provincial health authority contracts.
• Think Research: Think Research is a Canadian health technology company providing clinical decision support, EMR-adjacent software, and data platforms to health systems. Comparable as a Canadian health-IT vendor targeting similar enterprise and public health customers.

Others

• WELL Health Technologies: WELL Health Technologies is a Canadian digital health company operating an ecosystem of clinics, EMR assets (OceanMD), and patient engagement platforms. Comparable as an adjacent ecosystem player with overlapping digital-health ambitions and prior Intrahealth ownership lineage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/intrahealth-canada-ltd.

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intrahealth