Civic

What Civic does

Civic Group Inc. ("Civic") operates Revere, an AI-native CRM platform purpose-built for U.S. government communications, casework management, and constituent engagement. The platform serves government offices across all levels — U.S. Congress (Capitol Hill), state legislatures, and county/city governments — through three integrated solution areas: Communications (Automated Inbox, Strategic Outreach), Intelligence (Deep Research, Internal Knowledge Chat), and Operations (casework management, Legislative Workbench for bill drafting, and 311 intake for local government).

Underlying technology is an AI-native architecture in which AI is embedded in every layer of the platform — triage, drafting, classification, search, and analytics — rather than bolted on. Capabilities include NLP-driven inbox tagging and batching, generative AI auto-drafting via slash commands, retrieval-augmented research on legislation and policy, and process automation across casework workflows, with explicit human-in-the-loop oversight. The platform is SOC 2 Type II certified, NIST 800-53 aligned, hosted on AWS GovCloud and Azure GovCloud, uses NIST-approved post-quantum cryptography, and meets Section 508 / WCAG 2.1 Level AA accessibility standards. Native integrations include Google Gmail and Google Calendar for email management and constituent meeting scheduling.

Civic monetizes via SaaS subscription to Revere, sold on a quote-based, government-procurement model with no public pricing disclosed. The go-to-market is enterprise field sales targeting government offices, supplemented by a Carahsoft public-sector distribution partnership, content marketing through a blog and LinkedIn, and industry-event presence. Named customers include the U.S. House of Representatives and the NYC Constituent Service Office. The company was founded by former public servants Jon Kokot (CEO) and Julian Trajanson (CTO), is headquartered in New York, operates with 1–10 employees, and is backed by Visible Legacy, Moxie Ventures, Recurring Capital Partners, Sand Hill, Alumni Ventures, and various non-dilutive grants and awards.

Name

Civic

Legal name

Civic Group Inc.

Website

https://get-civic.com

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

1–10 employees

Short description

Civic provides Revere, an AI-native CRM purpose-built for U.S. government communications and casework. It serves congressional offices, state agencies, and local governments with automated inbox triage, AI drafting, deep research, and compliant constituent outreach tools.

Ownership category

akta.pro rank

Product category

Government CRM Software

NAICS

Executive, Legislative, and Other General Government Support (921)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

akta.pro secondary industries

Sales Force Automation (SFA) CRM (HDAEAFAA), Social CRM & Community Engagement Platforms (HDAEAFAF)

Keywords

• Government CRM software
• Constituent engagement platform
• Casework management system
• AI legislative communications
• Public sector workflow tools

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Government CRM): Revere platform subscription for government communications, casework management, and constituent outreach. Pricing likely quote-based given government procurement requirements.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Revere is an AI-native CRM platform purpose-built for government communications, casework management, and constituent outreach. It adapts to every level of government from Capitol Hill to local city council, providing AI-powered inbox triage, auto-drafting, deep policy research, compliant mass outreach, legislative bill drafting, and 311 intake management through a unified system of record.

Product overview

Civic offers Revere, an AI-native CRM platform that serves as the operating system for modern government communications. The platform is purpose-built exclusively for government workflows and adapts to every level of government from Capitol Hill to local city council. Revere combines three core solution areas—Communications (Automated Inbox, Strategic Outreach), Intelligence (Deep Research, Internal Knowledge Chat), and Operations (Casework management)—into a unified environment. Key features include AI-powered auto-drafting, contact database management, Legislative Workbench for bill drafting, 311 intake management for local government, and full integration with CAO's CaseCompass taxonomy for standardized casework classification. The platform is SOC 2 Type II certified and built for Federal compliance requirements including MRA and franking.

Differentiator

Problem solved

Functional benefit

Brands

• Revere: AI-native CRM platform for government communications, casework management, and constituent engagement. Serves all levels of government from Capitol Hill to local city council.

Products and services

• Revere CRM AI-native CRM platform serving as the operating system for modern government communications. Revere adapts to every level of government from Capitol Hill to local city council, managing high-volume inboxes, tracking casework, and enabling faster responses with AI built for public service. Combines Communications (Automated Inbox, Strategic Outreach), Intelligence (Deep Research, Internal Knowledge Chat), and Operations (Casework management) into a unified environment.

Quantifiable outcome

• Drastically reduce inbox workload
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature8 records

Partnerships

Six partnerships are on record, tiered minor, flagship and core.

• Smith CollegeminorStrategic or Co-development Partner · 1 January 2026Collaborative research project on AI-driven casework classification with Smith College students (Robbie Do, Gabriela Eastwood, Anabel Fletcher, Kate Flöer, Yuzhang Fu). Technical discussion on using AI to automatically classify casework at intake.
• House Digital Service (CAO)flagshipStrategic or Co-development Partner · 25 September 2025Civic committed as first CRM to pledge full system-wide adoption and implementation of CaseCompass taxonomy created by House Digital Service. Civic will share anonymized, aggregated data with CaseCompass under data-sharing agreement. Civic aligns data model, workflows, and training to CaseCompass standards.
• POPVOX FoundationcoreStrategic or Co-development Partner · 1 April 2024POPVOX Foundation, led by Anne Meeker, championed the need for comprehensive casework classification system. Civic aligns with POPVOX advocacy for unified tagging system enabling aggregated casework data for democratic accountability.
• Select Committee on the Modernization of CongresscoreStrategic or Co-development Partner · 1 April 2024Committee issued Recommendation #172 calling for House-wide system to aggregate anonymized casework data. Civic supports this vision through full adoption of CaseCompass taxonomy.
• CarahsoftcoreChannel Partner/ Reseller/ DistributorCivic Group partnered with Carahsoft for public sector distribution. Carahsoft serves as a technology aggregator for government, providing access to Civic's Revere CRM platform through government procurement channels.
• GooglecoreTechnology or IntegrationGoogle API integration for Gmail and Google Calendar within Revere platform. OAuth tokens stored securely with Google security protocols. Used solely for casework management, constituent meeting scheduling, and email management within the platform.

Scale indicators3 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Granicus: Granicus is the largest pure-play government communications and constituent engagement platform, offering govDelivery messaging, web experiences, and records management. It directly overlaps Civic's federal/state/local communications and casework capabilities and is the most-cited incumbent in the space.
• POPVOX: POPVOX is a legislative engagement platform that tracks constituent messages to Congress and is explicitly named as a Civic partner advocating for unified casework classification. Both companies target the same Congressional workflows and the same casework taxonomy problem.
• Quorum: Quorum (now Quorum Analytics / Notus) is a public-affairs and constituent engagement platform used by federal and state government offices for legislative tracking, outreach, and analytics. It competes directly with Civic's federal and state Revere tiers.
• Civilla: Civilla (formerly Murmur) builds human-centered constituent service and case management software for state and local government, including 311-style intake. It competes head-to-head with Civic's County & City tier on casework management.

Broad incumbents

• Salesforce Government Cloud: Salesforce offers a FedRAMP-authorized Government Cloud and a broad CRM/customer service suite used across federal civilian and defense agencies. It is a broader incumbent that Civic competes with on enterprise CRM procurement, even though it is not purpose-built for constituent casework.
• Microsoft Dynamics 365: Microsoft Dynamics 365 Customer Service is widely deployed in government via GCC/GCC High and competes with Civic for casework and citizen-service workloads. It is a broad incumbent with overlapping capabilities but is not government-specialized at the workflow level.
• OpenGov: OpenGov sells a government operating system spanning budgeting, procurement, permitting, and citizen services to state and local agencies. It overlaps with Civic on citizen service management at the state/county/city tier but is broader in scope.

Emerging players

• Ecanvasser: Ecanvasser provides mobile canvassing, outreach, and constituent engagement tools to government and campaign offices, with overlap to Civic's Strategic Outreach feature at the local government tier.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/get-civic

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Civic