What Silverware POS does

Silverware POS operates as a private enterprise hospitality point-of-sale platform, legally organized as Fullsteam Software Holdings LLC DBA Silverware POS under the Fullsteam Operations LLC parent, with a Canadian entity (FS Operations Canada, Ltd) serving international clients. The platform serves hotels, resorts, fine dining establishments, multi-unit restaurant groups, member facilities, and quick-service operations across 40+ countries, with anchor enterprise customers including Accor, Fairmont, Belmond, IHG, LVMH, Sofitel, and The Plaza, alongside large multi-property deployments such as Regency Hotel Management (82 properties) and Fairmont Grand Del Mar (30+ venues).

The core technology is a hybrid cloud/on-premises architecture combining a local SQL engine for offline resiliency with cloud services for centralized configuration, analytics, and remote management. The modular platform centers on a Point of Sale engine augmented by 13 integrated products including GuestX (guest-facing digital experience), Scan & Pay (contactless QR payments), Online Ordering, Mobile Technology (tableside handhelds), Heartbeat Dashboard (real-time analytics), Admin Center, Silverware Pay (embedded payment processing as a registered ISO of Wells Fargo Bank), CRM & Loyalty, Self-Serve Kiosks, Kitchen Display System (Annoncer), Device as a Service, and Silverware Capital financing. The platform supports 170+ integrations with PMS systems (Maestro, Oracle Opera, RoomKey, iQWare, MegaSys), payment processors, loyalty platforms, and booking systems via the Fullsteam Alliance API.

Revenue is generated through four primary streams: software subscriptions (value-based, scaled by outlets/properties/modules/deployment model), hardware sales and Device as a Service subscriptions (~$25-$65/month per device), payment processing fees via Silverware Pay, and high-touch professional services for enterprise implementation and deployment. Go-to-market is enterprise field sales with white-glove onboarding, supplemented by events (HITEC), digital content, and integration partner referrals. The company maintains offices in Markham (HQ), Toronto, Lombard IL, and Auburn AL, and reports 101-250 employees globally.

Name

Silverware POS

Legal name

Fullsteam Software Holdings LLC DBA Silverware POS

Website

https://silverwarepos.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

101–250 employees

Short description

Silverware POS is a private enterprise hospitality point-of-sale platform serving hotels, resorts, restaurants, and member facilities globally, with 100K+ deployments across 40+ countries and deep PMS integration capabilities.

Ownership category

akta.pro rank

Product category

Hospitality Point of Sale Software

NAICS

Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430)

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

akta.pro secondary industries

POS Terminals & All-in-One Retail Computers (HDACAKAA), POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC), Mobile POS (mPOS) Devices & Handheld Terminals (HDACAKAB)

Keywords

• Hospitality point of sale
• Restaurant POS software
• Hotel POS platform
• Contactless payment solutions
• Enterprise hospitality technology

Headquarters

HQ city

Markham

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Software Subscriptions: Value-based subscription model scaling by number of outlets/properties, deployment model (hybrid, cloud, on-prem), required modules, and implementation scope. Core recurring revenue stream for platform access.
2. Hardware Sales and DaaS: POS hardware available as outright purchase or bundled Device as a Service subscription. DaaS starting approximately $25-$65/month per device including support, upgrades, and replacements.
3. Payment Processing: Integrated payment processing via Silverware Pay, designed specifically for hospitality workflows. PCI-compliant transactions aligned with POS and mobile workflows.
4. Professional Services: High-touch implementation services including dedicated specialists, workflow design, on-site and remote deployment, staff training, and go-live support. Phased or overnight rollout options for complex environments.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Silverware POS sells a modular hospitality commerce platform combining a hybrid cloud/on-premises Point of Sale engine with 170+ integrations to PMS, payment, loyalty, and operational systems. The platform is delivered via value-based subscriptions scaled by outlets/properties and modules, complemented by an optional Device as a Service hardware subscription, embedded Silverware Pay payment processing, and high-touch professional implementation services for enterprise hospitality operators including hotels, resorts, fine dining establishments, and multi-unit restaurant groups.

Product overview

Silverware POS is a modular hospitality commerce platform combining a hybrid-cloud/on-prem architecture with 100K+ deployments across 20K+ locations in 40+ countries. The platform is composed of tightly integrated products centered around the core Point of Sale engine, augmented by the GuestX guest experience platform for digital ordering and personalization, Scan & Pay for contactless QR payments, Online Ordering for direct commission-free orders, Mobile Technology for tableside handhelds, Heartbeat Dashboard for real-time analytics, Admin Center for centralized configuration, Silverware Pay for embedded payments, CRM & Loyalty for guest retention, Self-Serve Kiosks, Kitchen Display System (Annoncer) for BOH operations, and Device as a Service (DaaS) for hardware provisioning. The platform integrates deeply with PMS systems (Maestro, Opera, RoomKey, iQWare, MegaSys) and supports 170+ integrations through the Fullsteam Alliance API ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• GuestX: Guest-facing digital experience platform enabling mobile ordering, payment, and personalization without app downloads.
• Scan & Pay
• Silverware Pay
• Heartbeat Dashboard
• Annoncer
• Admin Center
• Silverware Capital
• Device as a Service (DaaS)

Products and services

• Point of Sale Foundational transaction and operations engine for hospitality environments, supporting both fixed terminals and mobile devices with real-time table status, coursing, and configurable workflows for multi-venue properties. Designed for hotels, resorts, restaurants, and multi-unit operators requiring enterprise-grade reliability and front-to-back-of-house synchronization.
• GuestX Comprehensive guest experience platform enabling digital ordering, loyalty, CRM, personalization, and promotions. Allows guests to order, customize, and pay from their mobile devices without app downloads, with in-room dining, poolside ordering, built-in tipping, guest messaging, and PMS-connected guest context for hotels, resorts, and restaurants.
• Scan & Pay QR-based contactless ordering and payment solution enabling guests to review bills, split payments, tip, and pay directly from their devices without app downloads, supporting loyalty redemption and frictionless checkout for hospitality venues.
• Online Ordering Direct-to-kitchen online ordering platform that integrates with POS for commission-free takeout and delivery orders from the restaurant's own website, enabling operators to own the digital ordering experience and customer relationship.
• Mobile Technology Tableside ordering and handheld payment solution enabling staff to take orders, manage tabs, and process payments from anywhere on the floor with offline capability, designed to reduce training time and improve table turns.
• Heartbeat Dashboard Real-time analytics and reporting dashboard providing operational visibility across venues and properties with cloud-based access to sales, labor, inventory, and performance insights, including system health monitoring and enterprise-level reporting.
• Admin Center Centralized management environment for configuration, governance, and oversight including menu and pricing management, role-based permissions, and property configuration across single or multi-property hospitality operations.
• Silverware Pay Embedded payment processing solution designed for hospitality workflows with integrated credit card processing and PCI-compliant transactions native to the platform. Silverware POS Inc is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch.
• CRM & Loyalty Guest relationship management and loyalty platform enabling automated marketing, personalized offers, guest profiles, and multi-location loyalty programs with seamless integration to loyalty programs for guest recognition and automated rewards across venues.
• Self-Serve Kiosks Guest-facing self-service ordering kiosks with fully branded interfaces, real-time menu sync, and integrated POS for reduced staff load and increased order throughput in quick-service and high-volume hospitality environments.
• Kitchen Display System (Annoncer) Intelligent kitchen display system that manages order routing, course timing, and kitchen workflows with real-time synchronization between front and back of house, reducing ticket errors and synchronizing operations.
• Device as a Service (DaaS) Hardware subscription program providing enterprise-grade POS hardware through a monthly fee model covering equipment, support, replacements, and upgrades starting at approximately $25-65 per device per month, eliminating large upfront capital expense.
• Silverware Capital Financial flexibility program supporting technology upgrades and hardware refresh cycles with monthly financing and predictable costs, including built-in upgrades and replacements for hospitality businesses modernizing their technology.

Quantifiable outcome

• Training time reduced by 50% with mobile-first UX
• +4 more outcomes

Named customers19 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability6 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core and major.

• Maestro PMScoreTechnology or IntegrationDeep two-way PMS integration with Maestro enabling unified guest profiles, folios, loyalty data, and financial synchronization. Silverware showcased connected PMS and POS platform at HITEC San Antonio alongside Maestro.
• Wells Fargo Bank, N.A., Canadian BranchcoreTechnology or IntegrationSilverware POS Inc is a registered ISO (Independent Sales Organization) of Wells Fargo Bank, N.A., Canadian Branch, enabling integrated payment processing services.
• Fullsteam Operations LLCcoreOthersParent company of Fullsteam Software Holdings LLC DBA Silverware POS. Fullsteam Operations LLC is the parent entity for Silverware's US and Canadian operations.
• Oracle OperamajorTechnology or IntegrationDeep two-way integration with Oracle Opera PMS for room charges, guest profiles, and billing synchronization across hotel properties.
• RoomKey PMSmajorTechnology or IntegrationIntegration with RoomKey PMS for property management synchronization including guest folios and billing.
• iQWaremajorTechnology or IntegrationIntegration with iQWare PMS for hotel property management and guest data synchronization.
• IntelitymajorTechnology or IntegrationStrategic partnership for in-room and mobile dining experience. Intelity President & COO cited Silverware's hybrid-cloud POS as elevating property dining experiences.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Oracle Hospitality (MICROS): Oracle's hospitality division is the legacy enterprise POS incumbent serving global hotel chains and large multi-property operators. Most directly comparable to Silverware on enterprise hospitality POS, multi-property deployments, and deep PMS integration — Silverware's largest competitor in the luxury/multi-property segment.
• Toast: Cloud-native restaurant POS platform with embedded payments, hardware, and a large marketplace of integrations. Comparable to Silverware as a hospitality POS provider, though Toast is moving upmarket into enterprise where Silverware plays — making it the most relevant cloud-native challenger.
• Lightspeed Restaurant: Cloud-based POS for full-service restaurants, bars, and hotels with built-in payments and e-commerce. Comparable to Silverware on restaurant/hospitality POS, multi-location management, and integrated payments — overlapping in Silverware's fine dining, multi-unit, and bar segments.
• Shiji Group: Enterprise hospitality technology platform serving global hotel groups with PMS, POS, payment, and guest experience solutions. Closely comparable to Silverware in targeting luxury and enterprise hospitality, offering integrated PMS+POS stacks and global multi-property deployments.
• TouchBistro: iPad-based POS for restaurants, bars, and hospitality venues with front-of-house, back-office, and payments. Comparable as a restaurant/hospitality POS with similar modular add-ons (online ordering, loyalty, reservations), though primarily focused on small-to-mid-market rather than enterprise.
• Revel Systems: iPad-based POS platform with integrated payments, inventory, and CRM for restaurants and hospitality. Comparable to Silverware on hospitality POS functionality and modular add-ons, with overlap in mid-market and multi-location operators.
• PAR Technology (PAR POS / Punchh): Provider of restaurant POS (PAR POS, formerly POSitouch) and loyalty/personalization (Punchh) solutions. Comparable to Silverware as an enterprise-leaning restaurant/hospitality POS with deep back-office functionality and loyalty capabilities.

Broad incumbents

• Block (Square for Restaurants): Square's restaurant POS offers integrated payments, software, and hardware for F&B operators of all sizes. Comparable as a hospitality POS and payment-processing platform, though Square is a broad payments/retail incumbent rather than a hospitality-specialist.
• NCR Aloha: NCR's Aloha restaurant POS serves enterprise and chain restaurants globally, with cloud and on-premises options. Comparable to Silverware as an enterprise restaurant POS with multi-location capabilities, hybrid deployment models, and a long operating history in the segment.
• Infor HMS: Infor's Hospitality Management Solution provides PMS, POS, and back-office for hotels and food service operators. Comparable to Silverware on integrated hotel PMS+POS stacks and enterprise hospitality deployments, though Infor operates broadly across multiple verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• Xx.com/SilverwarePOS

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Silverware POS