Resolute Technology Solutions
- Company typePrivate
- Founded2005
- HeadquartersWinnipeg, Canada
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Resolute Technology Solutions does
Resolute Technology Solutions Inc. is a privately held Canadian managed IT services provider founded in 2005 and headquartered at 1858-201 Portage Avenue in Winnipeg, Manitoba, with operational presence in five major Canadian metros (Winnipeg, Calgary, Edmonton, Vancouver, and Montreal). The company delivers a full-stack IT services portfolio to small, mid-sized, and enterprise customers organized by both size tier and industry vertical, spanning Financial Services, Insurance, Agriculture, Manufacturing, Higher Education, Non-Profits, and Construction. Named customers include Wawanesa, University of Manitoba, Assiniboine Credit Union, SkipTheDishes, G3 Canada, Riverview Health, and the Teachers' Retirement Allowances Fund, indicating traction across regulated and mid-market segments.
The core offering is delivered as a unified managed services model rather than a discrete software product, comprising Managed IT Services (helpdesk, infrastructure monitoring, asset management, remote and on-site support), IT Consulting (IT strategic planning, IT assessments, enterprise architecture, Virtual CIO/CTO, GRC), IT Staffing and Recruitment, Cloud Consulting (cloud migration, Office365, Microsoft Teams, cloud security), and Cybersecurity Services (MDR, EDR, managed firewall, vulnerability assessment, security awareness training, MFA). The firm employs 50-75 Microsoft-certified IT experts including tier-3 architects and operates a 24x7 bilingual (English/French) helpdesk across North American time zones, anchored by a Microsoft partnership that underpins its technology stack. The underlying technology relies on managed IT services infrastructure across cloud, on-premise, and hybrid environments, with no proprietary platform disclosed.
The business model is primarily recurring managed services with quote-based, contractually guaranteed SLAs and multi-year contracts, supplemented by project-based professional services and staff augmentation revenue. Go-to-market is direct sales-led across Canada with field/enterprise and inside-sales motions, supported by content marketing (blog, gated whitepapers, case studies), email, and organic social. There is no disclosed pricing transparency, no channel/reseller model, and revenue is not publicly disclosed. The firm is privately held with one known historical funding round (Aequitas Capital, 2007) and one disclosed acquisition (STEP Technology, 2005), and reports no parent company, institutional ownership, or management team beyond founder and president Rod DeVos.
Resolute Technology Solutions firmographics
Firmographics- Name
- Resolute Technology Solutions
- Legal name
- Resolute Technology Solutions Inc.
- Website
- https://resolutets.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Resolute Technology Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Incident Response, On-Call & Operational Readiness (BPAEAKAL)
- akta.pro secondary industries
- Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Cloud Application Modernization & Refactoring (BPAEACAC)
Keywords
Where Resolute Technology Solutions is headquartered
LocationHeadquarters
- HQ city
- Winnipeg
- HQ country
- Canada
- HQ region
- North America
Offices5 records
Markets served
Resolute Technology Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed services revenue model providing ongoing IT support, monitoring, maintenance, and management of client infrastructure, applications, and security. Includes helpdesk, asset management, and proactive monitoring.
- Professional Services / IT Consulting: Project-based consulting engagements including IT strategy, enterprise architecture, IT assessments, disaster recovery planning, and governance/risk/compliance services.
- IT Staffing: Staff augmentation and recruitment services placing IT professionals with clients on contract or permanent basis.
- Cloud Services: Cloud migration, management, and support services including Office365 migration and management.
- Cybersecurity Services: Managed security services including MDR, EDR, managed firewall, vulnerability assessments, and security awareness training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Pricing is quote-based and customized to client needs and size |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
Resolute Technology Solutions product offering
Product offeringCore offering
Resolute Technology Solutions is a Canadian managed IT services provider delivering day-to-day IT operations, IT consulting, IT staffing, cloud consulting, and cybersecurity services to small, mid-sized, and enterprise organizations. Service delivery combines remote and on-site support across five Canadian cities using Microsoft-certified technicians, tier-3 architects, and a 24x7 bilingual helpdesk under multi-year recurring contracts.
Product overview
Resolute Technology Solutions is an IT services provider offering a comprehensive portfolio of managed IT services, professional consulting, and cybersecurity solutions. The core offering consists of Managed IT Services (helpdesk, infrastructure management, remote/on-site support), IT Consulting (strategy, enterprise architecture, virtual CIO), IT Staffing, Cloud Consulting, and Cyber Security Services (MDR, EDR, managed firewall). These services are delivered as a unified managed services model rather than a discrete software product, with additional specialized offerings including disaster recovery, network support, application management, security awareness training, vulnerability assessment, and patch management. Services are organized by business size (Small, Mid-Sized, Enterprise) and industry vertical (Financial Services, Insurance, Agriculture, Manufacturing, Education, Non-Profits, Construction).
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Day-to-day IT management including helpdesk support, infrastructure monitoring, asset management, remote and on-site support, patch management, and proactive event management for businesses across Canada.
- IT Consulting Expert technology advisory including IT strategic planning, IT assessments, enterprise architecture, virtual CIO/CTO services, governance/risk/compliance, change management, and application development consulting.
- IT Staffing IT recruitment services and staff augmentation to fill technology skill gaps and accelerate projects, including direct hire and contract placements.
- Cloud Consulting Services Cloud migration, assessments, Office 365 migration and management, Microsoft Teams services, and cloud security evaluation to transition businesses to cloud environments.
- Cyber Security Services Managed security services including Managed Detection and Response (MDR), Endpoint Detection and Response (EDR), Managed Firewall, Vulnerability Assessment, Security Awareness Training, Multi-Factor Authentication, and security assessments.
- IT Support Helpdesk Bilingual (English/French) helpdesk providing 24/7 IT support across North American time zones with contractually guaranteed service levels.
- Network Support Services Network administration, monitoring, and maintenance covering routers, firewalls, switches, wireless access points, and LAN/WAN connectivity including vendor management.
- Disaster Recovery Services Disaster recovery planning, testing, and strategy development including RTO/RPO definition and DR readiness assessment.
- Managed Detection and Response (MDR) 24x7 continuous monitoring of core infrastructure with advanced threat detection, behavioral analysis, and incident response.
- Endpoint Detection and Response Services Advanced endpoint protection using behavioral analysis, anomaly detection, and signature-based detection to identify potential threats on endpoints.
- Managed Firewall Services Proactive monitoring, maintenance, and policy management for firewalls including firmware upgrades, patches, and rule-base management.
- Virtual CIO and CTO Services Executive-level IT leadership providing IT strategy, budgeting, forecasting, and technology roadmap planning without the cost of a full-time CIO or CTO.
- Vulnerability Assessment Service Systematic evaluation of IT infrastructure to identify potential weaknesses through automated scans and manual testing.
- Security Awareness Training Employee cybersecurity education programs including phishing simulations, learning modules, and role-based training.
- Office 365 Migration and Management Migration to Microsoft Office 365 and ongoing management including Microsoft Teams, SharePoint, and related productivity services.
- IT Outsourcing Full outsourcing of technology operations including infrastructure management, application management, and IT helpdesk support.
Quantifiable outcome
- 3000+ devices supported
- +4 more outcomes
Companies that use Resolute Technology Solutions
Customer profileNamed customers21 records
Segments10 records
Ideal customer profiles4 records
Resolute Technology Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Resolute Technology Solutions partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreMicrosoft partner providing certified technicians and tier-3 architects. Services include Microsoft Teams implementation, Office365 migration and management, and Microsoft-based security solutions. Microsoft certifications held by technical staff.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Resolute Technology Solutions competitors and assessment
Company assessmentDirect peers
- WBM Technologies: Western Canadian managed IT services and office technology provider headquartered in Saskatchewan with offices across the Prairies and Western Canada. Most direct geographic and service-line peer to Resolute, offering managed IT, cloud, and print/document services to SMB and mid-market.
- Long View Systems: One of Canada's largest independent IT solutions and managed services providers with deep Western Canadian presence (Calgary, Edmonton, Vancouver). Comparable service portfolio across managed IT, cloud, security, and consulting for mid-market and enterprise.
- Jolera Inc. Canadian-headquartered managed IT, cloud, and security services provider serving SMBs and mid-market across North America. Comparable in service mix (managed services, cloud migration, cybersecurity) and target customer profile.
- Softchoice (World Wide Technology): Major Canadian IT solutions and managed services provider (now part of World Wide Technology) with offices across Canada. Competes with Resolute in managed IT, cloud, and Microsoft-centric services for mid-market and enterprise customers.
- CompuSmith (formerly CompuCollege): Canadian managed IT services and staffing provider with Western Canadian operations. Comparable in offering managed IT, IT staffing/recruitment, and consulting to SMB and enterprise customers.
- Dyrand Systems: Canadian managed IT services and cybersecurity provider serving SMBs across Western Canada. Direct overlap in managed services, cybersecurity (MDR/EDR), and Microsoft cloud services for similar customer profile.
- Herjavec Group: Canadian cybersecurity-focused MSP/MSSP (backed by Apax Partners) providing managed security, MDR, and SOC services to enterprise and mid-market. Direct competitor in the cybersecurity services layer of Resolute's offering.
- Bulletproof (Gaming Laboratories International): Canadian-origin managed security and IT services provider (acquired by GLI). Comparable in cybersecurity services (managed detection, compliance, vulnerability management) for mid-market enterprises.
- Opti-Tech Enterprise Solutions: Canadian managed IT and cloud services provider with offices in Manitoba/Winnipeg and Western Canada. Highly comparable geographic overlap with Resolute's HQ market and similar SMB/mid-market service mix.
Broad incumbents
- CDW Canada: Canadian arm of CDW, a major broad IT solutions and services incumbent. Overlaps with Resolute across managed IT, cloud, security, and hardware/software procurement but at significantly greater scale and breadth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Resolute Technology Solutions social profiles
Digital presenceResolute Technology Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Resolute Technology Solutions leadership team
Management profileNumber of profiles
Profiles1 record
Resolute Technology Solutions funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Resolute Technology Solutions M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Resolute Technology Solutions
What does Resolute Technology Solutions do?
Resolute Technology Solutions is a Canadian managed IT services provider delivering day-to-day IT operations, IT consulting, IT staffing, cloud consulting, and cybersecurity services to small, mid-sized, and enterprise organizations. Service delivery combines remote and on-site support across five Canadian cities using Microsoft-certified technicians, tier-3 architects, and a 24x7 bilingual helpdesk under multi-year recurring contracts.
Is Resolute Technology Solutions a public or private company?
Resolute Technology Solutions is a private company. It is classified as venture growth investor backed and is currently operating.
When was Resolute Technology Solutions founded?
Resolute Technology Solutions was founded in 2005. It employs 51 to 100 people.
Where is Resolute Technology Solutions based?
Resolute Technology Solutions is headquartered in Winnipeg, Canada, in the North America region.
How does Resolute Technology Solutions make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services / IT Consulting, IT Staffing, cloud Services and cybersecurity Services.
Who are Resolute Technology Solutions's main competitors?
Direct peers on record are WBM Technologies, Long View Systems, Jolera Inc., Softchoice (World Wide Technology), CompuSmith (formerly CompuCollege), Dyrand Systems, Herjavec Group, Bulletproof (Gaming Laboratories International) and Opti-Tech Enterprise Solutions. CDW Canada is listed as a broad incumbent.
Does Resolute Technology Solutions have an API?
No public API is recorded for Resolute Technology Solutions.
What industry is Resolute Technology Solutions in?
Resolute Technology Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAKAL, Incident Response, On-Call & Operational Readiness, with a secondary code of BPAEALAI, Backup & DR Software Implementation & Managed Platforms. Its NAICS code is 54151 and its SIC code is 7373.