Hemmersbach
Hemmersbach is a privately held global IT service provider that delivers field services and device lifecycle management exclusively on behalf of OEMs, Global System Integrators, and DaaS providers, operating across 190+ countries with 5,000+ colleagues under an indirect-only model.
- Company typePrivate
- Founded2000
- HeadquartersNürnberg, Germany
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Hemmersbach does
Hemmersbach is a privately held global IT service delivery company founded in 2000 in Nürnberg, Germany, by Ralph Koczwara and Dariusz Stańczyk after acquiring the brand from the Metro Group. The company operates an "indirect only" business model, delivering field and device lifecycle services exclusively on behalf of IT industry leaders — specifically IT Hardware Manufacturers (OEMs), Global System Integrators (GSIs), and Device-as-a-Service (DaaS) Providers — without competing with them for end customers. This structural positioning eliminates channel conflicts and makes Hemmersbach function as an extension of its clients' service organizations rather than a direct competitor.
The service portfolio is organized around two core offerings: Global Field Services (dispatched and onsite IT services covering IMAC, break-fix, warranty, hands-and-eyes, and data center hardware maintenance) and Global Device Lifecycle Services (end-to-end management from procurement through deployment, maintenance, refresh, and secure disposal or recycling). Supporting capabilities include Depot Services, Zero Touch Deployment leveraging Windows Autopilot, Microsoft Intune, and Apple Business Manager, Managed IT Services, and Mobile Device Management. The underlying platform is the Service Delivery Code (SDC), a proprietary project management methodology integrated with the Hemmersbach Authorized Partners (HAP) network to standardize delivery across geographies.
Hemmersbach monetizes through negotiated enterprise contracts (quote-based, not publicly disclosed) with the three named customer segments. The revenue mix blends professional services (field dispatch, IMAC, break-fix) with managed services and subscription/DaaS enablement. Operational scale includes 5,000+ permanent colleagues, 50+ legal entities, three regional configuration hubs (Nuremberg, Houston, Wroclaw, Bangalore), and 190+ countries of coverage. Last disclosed revenue was over €250 million in 2019. The company has grown organically without external funding, is structured as a GmbH & Co. KG, and commits at least 20% of annual profits to social initiatives (Hemmersbach Rhino Force and Kids' Family). It maintains ISO 27001 certification and SBTi-verified net-zero-by-2050 targets.
Hemmersbach firmographics
Firmographics- Name
- Hemmersbach
- Legal name
- Hemmersbach GmbH & Co. KG
- Website
- https://hemmersbach.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Hemmersbach is a privately held global IT service provider that delivers field services and device lifecycle management exclusively on behalf of OEMs, Global System Integrators, and DaaS providers, operating across 190+ countries with 5,000+ colleagues under an indirect-only model.
- Ownership category
- akta.pro rank
Hemmersbach industry classification
Industry- Product category
- IT Field Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)
- akta.pro secondary industries
- Service Desk & ITSM Outsourcing (BPAEAMAF), IT Service Desk & End-User Support (L1/L2) (BPAAACAA)
Keywords
Where Hemmersbach is headquartered
LocationHeadquarters
- HQ city
- Nürnberg
- HQ country
- Germany
- HQ region
- Europe
Offices4 records
Markets served
Hemmersbach business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others
Revenue model
- Global Field Services: Delivers dispatched and onsite IT services for IT hardware manufacturers and system integrators globally. Services include IMAC (Install, Move, Add, Change), hands-and-eyes support, break-fix, warranty services, and proactive maintenance.
- Global Device Lifecycle Services: End-to-end device management from procurement through deployment, maintenance, refresh, and secure disposal/recycling. Enables Device-as-a-Service subscription models for customers.
- Subscription/DaaS Support Services: Supports subscription-based IT device models where customers pay recurring fees for bundled hardware, software, and support services.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Hemmersbach product offering
Product offeringCore offering
Hemmersbach delivers global IT field services and device lifecycle services exclusively on behalf of IT industry leaders—IT hardware manufacturers (OEMs), global system integrators (GSIs), and Device as a Service providers—covering 190+ countries with 5,000+ permanent colleagues and a network of Hemmersbach Authorized Partners. The company executes dispatched and onsite IT services (IMAC, break-fix, hands-and-eyes, depot repair) and full device lifecycle management (procurement, configuration, deployment, maintenance, recovery, refurbishment, recycling) under an "indirect only" model that prevents channel conflicts with its clients.
Product overview
Hemmersbach is a global IT service delivery company operating exclusively on behalf of IT industry leaders (OEMs, Global System Integrators, and DaaS providers) under an Indirect Only business model. The portfolio consists of two core products: Global Field Services (dispatched and onsite technicians delivering IT services in 190+ countries) and Global Device Lifecycle Services (comprehensive device management from procurement to disposal). Supporting sub-products include IMAC Services, Depot Services and Offsite Repairs, Hands and Eyes Services, Zero Touch Deployment, Mobile Device Management, Managed IT Services, and Data Center Hardware Maintenance. The company also operates social initiatives (Rhino Force and Kids' Family) funded by 20% of annual profits.
Differentiator
Problem solved
Functional benefit
Products and services
- Global Field Services Dispatched and onsite IT services delivered globally on behalf of IT hardware manufacturers, system integrators, and DaaS providers, including IMAC, hands-and-eyes, break-fix, warranty, and proactive maintenance, covering 190+ countries with permanent technicians.
- Global Device Lifecycle Services End-to-end device management from procurement through deployment, maintenance, refresh, and secure disposal or recycling, enabling Device-as-a-Service subscription models for IT industry leaders.
- IMAC Services Install, Move, Add, and Change services for IT equipment, user devices, software, and office technology management for IT hardware manufacturers and their enterprise clients.
- Depot Services and Offsite Repairs Centralized specialized services performed in dedicated facilities including staging and imaging, depot-based repair, hardware grading, refurbishment, and IT asset disposal.
- Hands and Eyes Services On-site technical support providing physical presence for remote teams, including hardware installation, performance checks, system reboots, cable management, and visual inspections.
- Zero Touch Deployment Automated IT provisioning, configuration, and deployment of devices without manual intervention using Windows Autopilot, Microsoft Intune, and Apple Business Manager/DEP for enterprise customers worldwide.
- Mobile Device Management (MDM) Centralized IT solution to secure, configure, and control mobile devices across organizations, including automated provisioning, application management, and compliance monitoring.
- Managed IT Services Ongoing, proactive IT support and management including 24/7 monitoring, preventive maintenance, help desk services, and infrastructure management for enterprise clients.
- Data Center Hardware Maintenance Maintenance services for servers, storage, networking equipment, and supporting infrastructure, including preventive maintenance, vendor coordination, firmware management, and spare parts logistics.
- Device-as-a-Service (DaaS) Enablement Subscription-based device lifecycle management enabling IT subscription models including sourcing, configuration, deployment, maintenance, recovery, refurbishment, and recycling across 190+ countries.
Quantifiable outcome
- 190+ countries of global service coverage
- +2 more outcomes
Companies that use Hemmersbach
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Hemmersbach technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability3 records
Feature3 records
Hemmersbach partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered supporting and core.
- Microsoft AzuresupportingCloud infrastructure provider used for data storage and processing, integrated with Hemmersbach's service delivery operations. Data is stored in ISO27001-certified data centers with Standard Contractual Clauses ensuring GDPR compliance.
- Microsoft (Windows Autopilot, Intune)coreMicrosoft technologies enabling zero-touch device deployment and mobile device management. Hemmersbach uses Windows Autopilot and Microsoft Intune for automated device configuration and enrollment.
- Apple (Business Manager, DEP)coreApple Device Enrollment Program (DEP) and Business Manager integration enabling automated iOS/macOS device provisioning and management as part of zero-touch deployment services.
- Science Based Targets initiative (SBTi)supportingSBTi has verified Hemmersbach's science-based emissions reduction targets and commitment to achieving net-zero emissions by 2050. Demonstrates company's sustainability credentials.
Scale indicators6 records
Recent moves9 records
Expansion highlights6 records
Hemmersbach competitors and assessment
Company assessmentDirect peers
- CompuCom (a Variant company): CompuCom is one of the closest direct peers, providing outsourced IT hardware lifecycle services, field services, and end-user support to OEMs and enterprises across North America. Its business model and customer overlap (serving OEMs and large enterprises on an indirect basis) closely mirror Hemmersbach's positioning, making it a direct comparable for size and scope.
- Computacenter: UK-headquartered IT infrastructure services provider with a global footprint delivering workplace IT, data center, and lifecycle services to enterprise and OEM clients. Strongest publicly listed direct peer in terms of OEM-aligned field services and device lifecycle operations.
- Stefanini: Brazil-founded global IT services firm delivering field services, managed services, and workplace support across 40+ countries. Competes with Hemmersbach for global enterprise IT field services engagements and shares the multi-region delivery model.
- Pomeroy (Arvato): Pomeroy, now part of Arvato (Bertelsmann), provides outsourced IT field services, hardware lifecycle management, and end-user support primarily to North American enterprises and OEMs. Direct comparable for IT hardware field service delivery and lifecycle operations.
- Getronics: Global IT services company headquartered in the Netherlands delivering managed services, workspace services, and field services across Europe, Americas, and APAC. Overlaps with Hemmersbach in multinational enterprise IT delivery and end-user support.
Regional players
- Bechtle: German-headquartered IT systems house and services provider with broad European footprint. While primarily an IT reseller and integrator rather than pure field services, it overlaps with Hemmersbach in DACH enterprise IT delivery and competes for similar OEMs and enterprise clients in the German home market.
- Atea: Nordic IT infrastructure services provider with strong presence across Scandinavia and the Baltics delivering hardware, services, and lifecycle management. Comparable in business model but narrower geographic reach than Hemmersbach's global 190-country coverage.
Broad incumbents
- Unisys: Large multinational IT services and solutions provider offering managed services, field services, and digital workplace solutions. While broader than Hemmersbach in scope (including consulting and custom software), it competes for similar large enterprise and federal IT service contracts globally.
- Logicalis: International IT solutions and managed services provider specializing in workplace, data center, and networking services across multiple regions. Overlaps with Hemmersbach in enterprise device lifecycle and managed IT services but operates a wider portfolio including advisory.
- NTT Data: Global IT services giant (subsidiary of NTT) with comprehensive offerings spanning consulting, systems integration, and managed services including workplace/end-user services. Operates at much larger scale than Hemmersbach but competes for similar multinational enterprise IT service delivery mandates.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks1 record
Key highlights7 records
Customer concentration
Hemmersbach social profiles
Digital presenceHemmersbach compliance and trust
Trust signalCompliance2 records
Hemmersbach financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hemmersbach leadership team
Management profileNumber of profiles
Profiles4 records
Hemmersbach subsidiaries and ownership
Company hierarchySubsidiaries3 records
Hemmersbach funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hemmersbach M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hemmersbach
What does Hemmersbach do?
Hemmersbach delivers global IT field services and device lifecycle services exclusively on behalf of IT industry leaders—IT hardware manufacturers (OEMs), global system integrators (GSIs), and Device as a Service providers—covering 190+ countries with 5,000+ permanent colleagues and a network of Hemmersbach Authorized Partners. The company executes dispatched and onsite IT services (IMAC, break-fix, hands-and-eyes, depot repair) and full device lifecycle management (procurement, configuration, deployment, maintenance, recovery, refurbishment, recycling) under an "indirect only" model that prevents channel conflicts with its clients.
Is Hemmersbach a public or private company?
Hemmersbach is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hemmersbach founded?
Hemmersbach was founded in 2000. It employs 1,001 to 5,000 people.
Where is Hemmersbach based?
Hemmersbach is headquartered in Nürnberg, Germany, in the Europe region.
How does Hemmersbach make money?
Three revenue lines are on record. Global Field Services are the primary driver. The others are global Device Lifecycle Services and subscription/DaaS Support Services.
Who are Hemmersbach's main competitors?
Direct peers on record are CompuCom (a Variant company), Computacenter, Stefanini, Pomeroy (Arvato) and Getronics. Regional players are Bechtle and Atea. Broad incumbents are Unisys, Logicalis and NTT Data.
Does Hemmersbach have an API?
No public API is recorded for Hemmersbach.
What industry is Hemmersbach in?
Hemmersbach's product category is IT Field Services. Its primary akta.pro industry code is BPAEAOAF, IT Asset Lifecycle Services (Procure-to-Retire), with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 541513 and its SIC code is 7370.