What CU NextGen does

CU NextGen is a Credit Union Service Organization (CUSO) that delivers digital banking, member relationship management, and automation technology to credit unions across North America. Formed in 2021 as a joint venture between Members Development Company (an 82-owner consortium that includes 76 credit unions) and ClaySys Technologies (a no-code, RPA, and AI technology vendor with operations in India), the company is structured as CU NextGen CUSO, LLC, headquartered in Blue Ash, Ohio. Following its December 2025 acquisition of Constellation Digital Partners, CU NextGen supports more than 90 credit unions ranging from large enterprise institutions (MSUFCU, Space Coast CU, Meritrust CU, MCU) to smaller community-based credit unions.

The company's product architecture is built on three proprietary technology pillars — AppForms (a no-code application development platform already in production with Fortune 500 firms including Deloitte, Wells Fargo, and JP Morgan Chase), RPA Genie (a drag-and-drop robotic process automation platform), and AI Genie (an AI capability bundle covering biometrics, NLP, credit scoring, and fraud detection) — supplemented by a voice-and-face biometric authentication layer. Commercial products include MRM (a six-module member relationship management platform covering CRM, ticketing, forms/workflow, knowledgebase, chatbots, and RPA), Nextly (a digital-banking platform co-developed with MSUFCU and Reseda Group), Online Account Opening, Pay A Loan (transaction-fee-based external loan payments), Automated Microloan, and the Greenlight Loan. The company also operates Staff Augmentation and Business Process Outsourcing service lines that supply on-demand IT talent and operational capacity to credit union clients.

CU NextGen generates revenue through four streams: subscription and licensing for the platform suite (MRM, Nextly, automation, biometrics), professional services via staff augmentation contracts, managed services revenue from BPO engagements, and transaction-based fees such as the $4 convenience fee on Pay A Loan transactions. Go-to-market combines a direct enterprise sales force, an exclusive U.S. direct-sales partnership with Avtex (a customer-experience consultancy with 120+ credit-union clients), and distribution through the MDC owner-consortium network. Annual demand-generation and community-building is anchored by the CU NextGen Engage conference in Cincinnati.

Name

CU NextGen

Legal name

CU NextGen CUSO, LLC

Website

https://cunextgen.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

CU NextGen is a Credit Union Service Organization providing digital banking, member relationship management, and automation solutions to 90-plus credit unions across North America via no-code, AI, RPA, and biometric platforms.

Ownership category

akta.pro rank

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing and Subscriptions: Provides subscription-based access to its platform of technology solutions including MRM, Nextly digital banking, automation platform, and other modules. Credit unions pay recurring fees for access to the platform.
2. Staff Augmentation Services: Provides on-demand IT professionals including software developers, QA engineers, project managers, and technical support staff. Billed based on the number of resources allocated and engagement duration.
3. Business Process Outsourcing (BPO): Handles non-core business functions for credit unions, including member service, data entry, and operational tasks. Revenue generated through service contracts.
4. Pay A Loan Transaction Fees: Convenience fee of $4 per transaction for the Pay A Loan feature. Generates fee income for credit unions using the platform, with CU NextGen taking a transaction fee.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

CU NextGen is a Credit Union Service Organization (CUSO) that builds and licenses a platform of next-generation technology solutions for credit unions. Its offerings include the MRM (Member Relationship Management) platform, the Nextly digital banking platform, an RPA-driven automation platform, biometric authentication, AI capabilities, AppForms no-code development, plus staff augmentation and business process outsourcing services.

Product overview

CU NextGen is a Credit Union Service Organization (CUSO) providing a comprehensive suite of next-generation technology solutions for credit unions. The company operates a platform-plus-modules architecture built on three core technology pillars: AI (AI Genie), No-Code development (AppForms), and Biometric Authentication. Their flagship products include MRM (Member Relationship Management) - a centralized platform with 6 integrated modules (CRM, RPA, Apps/Forms/Workflows, Knowledgebase, Chatbots, and Ticketing); Nextly - a digital banking platform built on no-code technology; and RPA Genie - for robotic process automation. Additional offerings include Staff Augmentation, BPO services, Online Account Opening (OAO), Pay A Loan, Automated Microloan, and Biometric Authentication solutions. The company recently expanded through acquisition of Constellation Digital Partners. All solutions are designed to help credit unions improve member service, staff experiences, and operational efficiency.

Differentiator

Problem solved

Functional benefit

Brands

• Nextly: Digital banking platform created exclusively for credit unions, powered by no-code technology with voice-activated commands and conversational AI.
• MRM (Member Relationship Management)
• AppForms
• RPA Genie
• Pay A Loan
• OAO (Online Account Opening)

Products and services

• MRM (Member Relationship Management) A Member Relationship Management platform that consolidates multiple credit union systems (CRM, ticketing, workflows, knowledgebase, chatbots, RPA) into one easy-to-use platform, providing a 360-degree member view for credit unions.
• Nextly Digital Banking A digital banking solution exclusively for credit unions featuring responsive design, intelligent self-service functionality, voice-activated commands, and conversational AI, built on no-code technology.
• RPA Genie (Automation Platform) A robotic process automation platform with a drag-and-drop workflow designer that helps credit unions improve efficiency, reduce costs, and minimize human error through unlimited automation bots.
• AppForms No-Code Platform A no-code application development platform used by Fortune 500 firms that allows credit unions and enterprises to rapidly build, customize, and maintain business applications without coding.
• Biometric Authentication Next-generation voice and facial biometric authentication solutions for credit unions that authenticate members in contact centers and digital channels, reducing fraud and frontline staff stress.
• Staff Augmentation Flexible on-demand IT staffing service providing full- or part-time IT professionals in software development, mobile development, QA/testing, project management, and technical support for credit unions.
• Business Process Outsourcing (BPO) Outsourced operational services that allow credit unions to streamline operations, reduce costs, and run more efficiently to deliver more member-centric experiences.
• Greenlight Loan A quick-funded loan solution with no credit check and funds available within minutes, paired with financial education, designed as a compassionate alternative to payday loans for credit union members.
• Automated Microloan A personal microloan solution integrated within online and mobile banking that lets members request loans up to $2,000 at any time with no credit check, instant approval and funding, including a financial counseling component.
• Online Account Opening (OAO) A customized online account opening solution that lets members open accounts in under five minutes with real-time identity verification, automated decision-making, and minimized fraud risk.
• Pay A Loan A digital loan payment tool integrated within credit union digital banking that allows members to make loan payments from virtually any account, including external accounts, with scheduled payment capabilities.

Quantifiable outcome

• First Florida Credit Union achieved 500% increase in account openings using OAO solution
• +3 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and primary.

• Constellation Digital PartnerscoreStrategic or Co-development Partner · 31 December 2025CU NextGen acquired Constellation Digital Partners in December 2025. Constellation is a credit-union-owned digital banking platform focused on collaboration and member-centric digital experiences. Acquisition expands CU NextGen's customer base to 90+ credit unions and brings additional digital banking capabilities and participating credit unions into the CU NextGen family.
• Members Development Company (MDC)coreStrategic or Co-development PartnerCU NextGen is jointly owned by Members Development Company and ClaySys Technologies. MDC is a consortium of 82 owner organizations including 76 credit unions. MDC provides industry expertise and the collaborative network of progressive credit unions that informed CU NextGen's solutions. CU NextGen represents MDC's shared strategic initiative to deliver next-gen technology beyond the MDC network to credit unions across North America.
• ClaySys TechnologiescoreStrategic or Co-development PartnerClaySys Technologies is a technology company with leading products in no-code application development, robotic process automation (RPA), and artificial intelligence. Jointly owns CU NextGen with MDC. Provides the technical foundation and development capabilities for CU NextGen's platform solutions. Core technical operations based in India.
• AvtexprimaryChannel Partner/ Reseller/ DistributorAvtex is the exclusive direct sales partner in the United States. A customer experience consulting and technology company with relationships with 120+ credit union clients. Offers CX strategy and technology innovation services alongside CU NextGen's MRM platform. Recognized as a gold partner of both Microsoft and Genesys.
• Reseda GroupprimaryStrategic or Co-development PartnerReseda Group is the wholly-owned CUSO of Michigan State University Federal Credit Union (MSUFCU). Partnered with CU NextGen to develop Nextly digital banking platform. Invested $4.5 million in the Nextly project. Contributed digital banking expertise alongside CU NextGen's cutting-edge technology and development resources.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Alkami Technology: Alkami provides a cloud-based digital banking platform to credit unions and community banks, making it the closest direct competitor to CU NextGen's Nextly digital banking solution. Both companies target retail banking digital transformation with subscription SaaS models, and Alkami's growing credit union book of business overlaps directly with CU NextGen's installed base.
• Velera (formerly PSCU / Co-op Solutions): Velera is a CUSO formed from the merger of PSCU and CO-OP Financial Services, providing payments, digital, and core-adjacent services to thousands of credit unions. Like CU NextGen, it is a credit-union-owned service organization competing for the same technology and processing wallet share.
• MeridianLink: MeridianLink provides digital account opening, lending, and data platforms to banks and credit unions. Its consumer and mortgage loan origination and account opening offerings directly overlap with CU NextGen's OAO and Greenlight Loan products, making it a relevant product-level peer.
• Lumin Digital: Lumin Digital is a cloud-native digital banking platform purpose-built for credit unions and community banks. Its product positioning, target customer, and SaaS delivery model closely mirror CU NextGen's Nextly platform, making it a strong direct competitor in the credit-union digital banking niche.

Broad incumbents

• Jack Henry & Associates (Symitar): Jack Henry's Symitar division is a leading core processing platform for credit unions, while Banno is its digital banking offering. As a much larger, publicly traded banking technology incumbent, Jack Henry competes with CU NextGen across digital banking, CRM-adjacent workflows, and online account opening.
• FIS (Fidelity National Information Services): FIS provides a broad portfolio of banking, payments, and digital banking solutions to financial institutions including credit unions. While not credit-union-specialized, its scale, product breadth, and ability to bundle core + digital create a strong incumbent competitive threat to CU NextGen's specialist positioning.
• nCino: nCino provides a cloud banking platform with CRM, account opening, and loan origination capabilities to banks and credit unions. Its bank-oriented product suite overlaps with CU NextGen's MRM and OAO modules and represents a larger, publicly traded competitor in the digital banking and member/customer relationship management space.
• Temenos: Temenos is a global banking software vendor offering core banking, digital channels, and CRM-like functionality to banks and some credit unions. Its scale, geographic reach, and continuous platform investment position it as a broader incumbent alternative to CU NextGen's specialist stack.
• Q2 Holdings: Q2 (now part of the combined entity with Global Payments' Open Edge and other assets) provides digital banking and lending solutions to banks and credit unions. As a larger incumbent in digital banking with a broad install base, Q2 represents a meaningful competitor for CU NextGen's Nextly and lending modules.
• Finastra: Finastra provides a wide range of core, digital, and lending solutions to financial institutions globally, including credit unions. Its FusionFabric cloud platform and digital channel offerings compete with CU NextGen at the broader portfolio level, particularly for mid-to-large credit unions evaluating end-to-end modernization.

Market position

Strengths5 records

Weaknesses2 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCll_fH8Q6B5JP3YS03MYWYA
• LinkedInlinkedin.com/company/cunextgen
• Xx.com/CuNextGen

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CU NextGen